4.4.2.

Improve Functions and Processes

Corporate sales process flow

<Map>

Sell tickets at the POS counter (Retail customers):

 Waiver management: allow to enter waiver deadline information and print it out for customers
to sign.
 Remind cahshier when the customer's waiver is about to expire.

Tickets are sold at the POS counter (Corporate customers)

 The implementation of Quotation recognition will be manipulated on SAP B1 through the Sale
Quotation screen. User manages the enclosed promotions.
 When creating a contract, enter Sale order on SAP B1 system. The information will then be sent
to the POS for reference.
 The recorded number of players will be compared to the contract at the end of the day, which
will sync the Sales Order to SAP (with reference to the original Sale quotation).
 The accountant will base on the Sale Order to issue an AR Invoice on SAP B1 system

Sell tickets at the POS counter (Event):

 Customers must deposit xx%. Prices depend on event’s guest number and the selected services.
The total event cost can be higher than the original contract, if the customer uses other services
or the number of guests increases.
 Waiver: Have a representative sign waiver for all guests in the event. POS manages deposits.
For example: In case Event Contract is 10 million, customers deposit 3 million, then POS
will show the total contract value and 1 st time deposit. POS can also track the contract
number for the 2nd remaining money collecting.

Asynchronous with other online sales systems except Jump Arena official website

 Customers can buy tickets online through the website JumpArena.vn. When buying tickets
online, customers must choose the center’s time frame. Customers can only buy tickets at the
time frame which capacity is not full.
 There are many online sales partners, talking with partners who do not accept Jump Arena's
code ticket to pre-list the code that will sell from their system and enter it into POS. The POS will
then check the code.
 If the partner does not provide the code in advance, every time the customer comes to use the
tickets purchased online, Cashier needs to check on partner's online website whether the code
is valid or not.

Prepaid card issuance program includes the following process:

 Set the sale face value and available face value, which can be converted to time intervals or
deductible amounts after each transaction.
  Prepaid card also includes an additional list of goods. Ex: with 1 sold card, Socks / Water / Food
is included and deducted from inventory.
 Check card balance / expiry date and information attached on the card.
 Recharge / extend the usage period.
 Sell booklet (Code, name, unit (calculated by book / volume), release date, expiry date) ... Each
time a customer makes a transaction, tear 1 sheet (corresponding to a certain service has been
Definitions on the booklet). The revenue only records the first time a customer purchases a
booklet, the detailed transactions inside each booklet are unpaid. But must record items to
subtract inventories.
 Booklet has a booklet code and a serial number for each booklet (each sheet is a type of of Jump
Arena item/service)
 When the redeem booklet needs to recognize the player's information
 When a booklet is sold, unrealized revenue will be recorded. When the customer uses
item/service, the actual revenue will be recorded each time as well as unrealized revenue will be
reduced. When the booklet expires, booklet’s remaining value will be recorded into actual
revenue.
 Record employee sales: Add employees involved in transactions that generate sales. For
example: Any employee who advises and invites customer to come and call is also involved in
sales.

Promotion

 Discount on the 2nd item onwards.

 Discount xx% for any item in group ABC if total bill from yy amount
 Reduce the amount of xx for the items in the ABC group if the total amount yy

Companion / introducer program includes the following cases:

 Money / percentage discount applied to players

 The condition is to refer to other customers who have transactions.

Service pack for members:

Type Period Rights

Jump Warrior 6 months Play unlimited whenever
package Join Jump Arena's training classes according to the pre-booked schedule.
- The number of participants for each class is limited
- Need to register with the Receptionist before joining
- Receptionist can check in advance the number of people who have
booked for classes to arrange a booking for customers.
Use only at the product purchase center
Jump Master 12 months Play unlimited whenever
package Join Jump Arena's training classes according to the pre-booked schedule
-The number of participants for each class is limited
- Need to register with the Receptionist before joining
- Receptionist can check in advance the number of people who have
booked for classes to arrange a booking for customers
 Use only at the product purchase center
Jump Warrior 6 months Play unlimited whenever
Plus package Join Jump Arena's training classes according to the pre-booked schedule
-The number of participants for each class is limited
- Need to register with the Receptionist before joining
- Receptionist can check in advance the number of people who have
booked for classes to arrange a booking for customers
Use at any center
Jump Master 12 months Unlimited Play whenever
Plus package Join Jump Arena's training classes according to the pre-booked schedule
-The number of participants for each class is limited
- Need to register with the Receptionist before joining
- Receptionist can check in advance the number of people who have
booked for classes to arrange a booking for customers
Use at any center
Exrta – Cap
package T-Shirt
Include Key Chain
products in 1 Free drink when check in (max 1 per day)-don’t apply for water and soft
the list when drink
purchasing Free 3 Sock Voucher
Birthday Party Voucher (apply only for package)
Payment Option 1: Pay one time
Option 2: pay for each period
Option 3: 0% interest installment payment (in conjunction with a bank)
Transfer Case 1: unreasonable reason - AAA charge fee
Case 2: acceptable reason - charge fee BBB
AAA higher than BBB
Revenue The revenue is distributed evenly by month.
Check-in When customers come to the center and use membership, the system
records visitors to the center once. There will be corresponding reports.