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Distribution
The Distribution Business Unit stands at the customer
end of the electricity supply chain and is, therefore,
Tanesco’s major interface with customers. It deals with
the distribution of electricity, promotion of services and
all customer service matters.

The unit is headed by a  Deputy Managing Director -

Distribution and Customer Service who is assisted by two
Senior Managers; a Senior Manager for Marketing and
Customer Service on the one hand and a Senior Manager
for Distribution on the other. Services of the Marketing
Business Unit are delivered to customers through a
network of 24 TANESCO defined Regions. To ensure
effective management of operations, these Regions are
clustered into Seven Zones each headed by a Zonal
Manager.

SALES & MARKETING DIVISION

The division has the function to overseas the operations

under the Marketing, Call Centre & Customer Service and
Large Power Users section.

The Marketing and Customer Service Division is led by

the Senior Manager Marketing who oversees the
operations of three sections namely the Marketing
Section, the Call Centre Section and the Large Power
Users section.

The Marketing Section

The marketing section is entrusted with the
responsibility to implement strategic and tactical
marketing plans for marketing TANESCO’s product and
services in the most effective manner through; Marketing
and sales Innovations, Marketing research, monitoring
and evaluation, event marketing and promotions,
Corporate and product brand management, Service
Delivery innovations and Connectivity strategies.

Large Power Users Section

It is estimated that over 44% of all Tanesco revenue is

earned from only 3,836 Large Power Users (LPUs) who
forms 0.17% of all customers countrywide. LPUs are those
customers that consume over 7,500kWh per month.
Ironically, the biggest non-technical losses also originate
from this group of customers which is only 0.17% of total
customers. Management of LPUs is therefore of
paramount importance to Tanesco.

Safeguarding the 44% of revenues from the LPUs is given

high priority. That is why meter commissioning and
meter auditing to LPUs is administered right from the
Head Office’s Sales & Marketing Division via the
Department of Large Power Users.

The LPU Department runs Four sections:

The Meter Workshop Section which is responsible with

commissioning of LPU meters and attending defective
LPU meters.

The Revenue Protection Section which is responsible in

auditing LPU customers as well as supervising and giving
technical assistance to Regional Revenue Protection
Units.

Liaison Office which liaise with all three sections to

ensure things went as per plan, visitation of LPUs, follow
up on debit collection across the country, sensitization
on power factor improving as well as coordinates
communications Towers ensure they run their activities
smoothly
The AMR center is responsible for registration all newly
installed LPU meters and medium customer meters,
ensuring billing went smoothly every month, verification
of active alarms from AMR system and maintaining
database as well as managing the AMR System.

From 2007 to 2008 the Distribution & customer’s services

carried out a Pilot Project on the use of Smart Meters to
establish an Automatic Meter Reading (AMR) System
where meters can be read and monitored remotely. Over
100 AMR meters were installed during this Pilot Phase.

In 2009 the AMR meters were approved to be rolled out

to all LPU customers.

By the end of year 2009, 2,130 AMR meters were

procured for LPUs and 8,000 AMR meters were procured
for Medium Power Users (Tariff 1 customers using three
phase meters).

It is well known that ‘The AMR Center’. Was

commissioned on September 2010 and started operation
officially.

These meters are not only powerful weapons in the war

against energy theft, but also they will cut down meter
reading costs, they will eliminate meter reading errors,
and for the case  of Tariff 1 three-phase customers, they
can be disconnected remotely for non-payment of bills,
further cutting down operation costs.

Call Centre & Customer service Section

The section has the function of building mutually

satisfying long term relationships with customers in
order to earn and retail the business and improve
corporate image. The section has been strengthened to
have two subsections of Customer Service and Call
Centre.

The overall section function includes but not limited to;

Oversee all customer service activities throughout the
country, Researching on customer satisfaction levels,
Promote customer care orientations(Customer
awareness, educations, and training), Oversee the
implementation of Customer Service Charter,
Formulating policies, guidelines and strategies for
customer service excellence, Improve customer service
delivery, Creating convenience ways of interacting with
customers and Operating call Centre and customer
contact Centre (Call center)

DISTRIBUTION DIVISION

Headed by the Senior Manager Distribution, this division

is responsible for distribution, Health & Safety as well as
rural electrification.

Operations Section

It is through this section that the Marketing Business

Unit oversees the operations of regional operations. The
section monitors regional operations through regular
reports such as weekly and monthly reports and also
various statistical analyses based on regional reports.

One of the major roles of the operations function is to

ensure the availability of distribution materials of the
right quality to enable smooth distribution of electricity
to customers. The section also carries out a survey for
the purpose of mapping out distribution networks. To
ensure continued and uninterrupted distribution
services, the operations section has also been entrusted
with the responsibility for overseeing the maintenance of
electricity distribution networks.

The Distribution function also draws specifications of

various distribution materials to ensure materials
procured conform to the required standards.

The Operations Section of the Distribution Division also

carters as an R&D unit thus working in search for new
technology that will ensure efficient use of materials at
low cost.
Health & Safety Section

Electricity is a key component to uplift development,

however, it can be very dangerous if used without
adequate Safety precaution. TANESCO workers are
exposed to risks of accidents while at work therefore all
work must be planned with maximum safety precaution.
Our customers equally are also exposed to electricity
related risks due to poor electrical installations, unsafely
interacting with company electrical infrastructure and
faulty electrical appliances. Electricity can kill or cause
severe and permanent injury but careful planning and
straightforward precautions can help us to avoid most of
the accidents.

Our health and safety unit was established for the

purpose of ensuring all possible measures are taken to
prevent electrical accidents and creating a health wise
sound working environment in accordance with the
Occupational Health & Safety Act.

Electrification Section

Electrification section monitors implementation of local

and donor-funded electrification projects focusing
initially on electrifying district headquarters, urban areas,
agro-based industries, small townships, EAC cross-
border centers, development centers, settlements and
eventually rural villages.

The main objective of the electrification section is to

guide the company to achieve its goals on increasing the
pace of electrification for economic growth, improve
people’s standard of life, reduction of migration to urban
centers and protecting the environment by reducing
tree-felling for charcoal and firewood. Financing of rural
electrification program by the Government has
contributed a lot to the pace of increase in access to
electricity. To date all 139 district headquarters in
Tanzania have electricity, connection level has reached
39.46%, access to electricity is 67.5% and 70% of all
villages in mainland Tanzania have been electrified.

 
CONTACT DETAILS
CALL US
 (+255) 768 985 100
CALL CENTER (+255) 21944000/ (+255) 768 985 100

OFFICE
 Plot No. 114, Block G, Dar es Salaam Road, P.O.Box
453 Dodoma.
EMAIL
 communications.manager@tanesco.co.tz

© 2020 TANESCO