COMPANY: PAKISTAN TELECOMMUNICATION COMPANY LIMITED

INTRODUCTION:

Pakistan Telecommunication Company Limited (PTCL) is the largest telecommunication

company in Pakistan. This company provides telephony services to the nation and still holds
the status of backbone for country's telecommunication infrastructure despite arrival of a
dozen other telcos including telecom giants like Telenor and China Mobile . The company
consists of around 2000 telephone exchanges across country providing largest fixed line
network. GSM, CDMA and Internet are other resources of PTCL, making it a gigantic
organization. The Government of Pakistan sold 26% shares and control of the company
to Etisalat in 2006. The Government of Pakistan retained 62% of the shares while the
remaining 12% are held by the general public.

PTCL is also part of the consortium of three major Submarine communication

cable networks: SEA-ME-WE 3, SEA-ME-WE 4 and I-ME-WE. In addition to wireless line
operations, PTCL also provides fixed line service through its countrywide CDMA based
WLL (Wireless Local Loop) network, under the Vfone brand name. In the cellular segment,
the second largest cellular provider in Pakistan, Ufone, is also a wholly owned subsidiary of
PTCL.

HISTORY AND BACKROUND:

From the beginnings of Posts & Telegraph Department in 1947 and establishment of Pakistan
Telephone & Telegraph Department in 1962, PTCL has been a major player in
telecommunication in Pakistan. Despite having established a network of enormous size,
PTCL workings and policies have attracted regular criticism from other smaller operators and
the civil society of Pakistan.

Pakistan Telecommunication Corporation (PTC) took over operations and functions from
Pakistan Telephone and Telegraph Department under Pakistan Telecommunication
Corporation Act 1991. This coincided with the Government's competitive policy, encouraging
private sector participation and resulting in award of licenses for cellular, card-operated pay-
phones, paging and, lately, data communication services.

Pursuing a progressive policy, the Government in 1991, announced its plans

to privatize PTCL, and in 1994 issued six million vouchers exchangeable into 600 million
shares of the would-be PTCL in two separate placements. Each had a par value of Rs. 10 per
share. These vouchers were converted into PTCL shares in mid-1996.

In 1995, Pakistan Telecommunication (Reorganization) Ordinance formed the basis for PTCL
monopoly over basic telephony in the country. The provisions of the Ordinance were lent
permanence in October 1996 through Pakistan Telecommunication (Reorganization) Act. The
same year, Pakistan Telecommunication Company Limited was formed and listed on all stock
exchanges of Pakistan

PTCL launched its mobile and data services subsidiaries in 2001 by the name of Ufone and
PakNet respectively. None of the brands made it to the top slots in the respective
competitions. Lately, however, Ufone had increased its market share in the cellular sector.
The PakNet brand has effectively dissolved over the period of time. Recent DSL services
launched by PTCL reflects this by the introduction of a new brand name and operation of the
service being directly supervised by PTCL.

As telecommunication monopolies head towards an imminent end, services and infrastructure

providers are set to face even bigger challenges. The post-monopoly era came with Pakistan’s
Liberalization in Telecommunication in January 2003. On the Government level, a
comprehensive liberalization policy for telecoms sector is in the offering.

In 2005 Government of Pakistan decided to sell 26 percent of this company to some private
corporation. There were three participants in the bet for privatization of PTCL. Etisalat, a
Dubai based company was able to get the shares with a large margin in the bet. Government's
plan of privatizing the corporation were not welcomed in all circles; countrywide protests and
strikes were help by PTCL workers. They disrupted phone lines of institutions like Punjab
University Lahore along with public sector institutions were also blocked. Military had to
take over the management of all the exchanges in the country. They arrested many workers
and put them behind bars. The contention between Government and employees ended with a
30% increase in the salaries of workers.

In 2009 PTCL launched its new product with the name of EVO

Telecommunictiona industry in P

VISION STATEMENT:

What is a vision statement

To be the leading Information and Communication Technology Service Provider in

the region by achieving customer satisfaction and maximizing shareholders' value'

Do YOU AGREE OR DISAGREE

MISSION:

1) To establish an organizational environment that fosters professionalism,

Motivation and quality, and that is cost effective and quality conscious
2. To provide Services that are based on the most optimum technology
3. To provide "Quality" and "Time" conscious customer service
 4. To achieve Sustained growth in earnings and profitability.

VALUES:

2) Professional Integrity (An employee shall act honestly, with integrity and

3) Competence, and in a manner to fulfil the profession's responsibility)
4) Customer Satisfaction
5) Teamwork
6) Company Loyalty (All )

OBJECTIVES:
To expand PTCL Landline Network to upto 100% of the country and to install DSL
LAMs in more than 50% of exchanges in the country at the end of December 2010
WHY?