Tri Patrisya BR.

Sibarani / 2301960831 / LA14

Get-to-Know : Enterprise Information System

Company (mostly small business) implement enterprise system to :
1. gain company-wide access to business knowledge
2. increase employee productivity
3. minimize the duplication of company data
4. reduce the cost of information technology
5. minimize manual input of data
The enterprise system also offer particular benefits such as : the support of teamwork, an
improved response to the marketplace, increased work quality and greater employee
collaboration and efficiency.
Enterprise systems use a number of different applications, protocols and formats. In doing so,
an enterprise system allows companies to integrate business processes (sales, deliveries
and accounts receivable, etc) by sharing information across business functions and employee
hierarchies. These systems can replace multiple independent systems that may or may not
interact with other systems and that process data to support particular business functions or
processes.
Information systems itself are divided into several categories, each of them occupies a niche
in the life cycle of the enterprise, performing the necessary functions :

ERP - System for planning (managing) enterprise resources.

(Enterprise
Resource ERP-system can be used in several ways:
Planning)  build an information infrastructure for identification and planning
of all resources of the organization (company)
 create an effective planning and administration of all the
resources in the company that may need grow sales, increase
productivity of employees and improve the quality of service

ERP-System example:
ERP-system automates the procedures, that create business processes.
For example, customer order processing: getting order, invoicing,
receiving payment, shipping from the warehouse and delivery to the
client.

Within an ERP system, the integrated software modules, such as sales,

quality management and accounts receivable, communicate and share
data. Each of these modules consists of multiple applications that execute
end-to-end business processes. For example, the sales module includes
the applications necessary to create and manage sales contracts, sales
orders, sales invoices and sales order pricing. ERP applications support
not only various operational and administrative tasks, such as the
creation of an account payable or a time sheet, they may also be
Tri Patrisya BR. Sibarani / 2301960831 / LA14

customized to support a number of different industries, including oil and

gas, retail and banking.

CRM - interaction model, which is based on the assumption that the center of all
(Customer business philosophy is the client and the main activities are effective
Relationship marketing, sales and customer service.
Management
) Customer relationship management systems were developed to address
the need to raise a sales department’s productivity and provide an
effective way to increase sales. With CRM functions, such as sales
opportunity management, a company learns more about its customers’
needs and buying behavior and combines this information with market
information to enhance the quality of the company’s marketing plans and
sales forecasts.

Other attributes of the CRM system include integration with other

systems and accessibility via mobile devices, allowing employees to
update and compare data and to access information from any client site
or other location. Equally importantly, CRM supports mass e-mail
communications and automates the sales process workflow to improve
employee productivity.
SCM – A supply chain is the collection of people, tasks, equipment, data and
(Supply other resources required to produce and move products from a vendor to
Chain a customer. Supply chain management refers to the management of
Management supply chain activities in an effective and efficient way to provide a
) company with a strategic advantage.

These activities may include product development, material sourcing,

production and logistics as well as the information systems that
coordinate these activities. Information flows allow supply chain partners
to coordinate their strategic and operational plans as well as the day-to-
day flow of goods and materials through the supply chain. The physical
flows include the manufacture, transport and storage of goods or
materials.
ECM - a strategic infrastructure and technical architecture to support a single
(Enterprise life cycle of unstructured data (content) of various types and formats.
Content Primarily used to capture, manage, store, preserve, and deliver content.
Management
) ECM-system presents a basic infrastructure and technical architecture to
support the life cycle of an unordered information (files) of various types
and formats. ECM consist of applications that can interact with each
other, as well as being used and sold as a separate products.
CPM - corporate performance management concept, which covers the whole
(Corporate range of tasks in the area of strategic and financial administration of the
Performance company. It is the process of monitoring and managing an organization's
Management performance, according to key performance indicators.
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)
CPM-system is a set of methodologies, industry models, metrics,
processes for monitoring and managing performance of the institution.
The idea of CPM is an extension of the concept of information-analytical
complex, complementing the reporting and analysis functions with the
consolidation, budgeting, strategic planning and forecasting.
HRM - the field of knowledge and practices, aimed at ensuring the staff
(Human organization and its optimal use. HR is primarily concerned with the
Resource organization of people resources within companies.
Management
) HRM-system is an automated integrated system of personnel
management. Compared with other complexes that automate personnel
administration, HRM offers enhanced functionality. In addition to the
accounting system (personnel records, scheduling, workflow, time
tracking, pension and military records, etc.), and finance management
(salaries, tax payments, allowances and deductions, and so on.) and
modules that process all this data, they also include HR-module to assess
the quality of employees work.
EAM - is an information system designed primarily for the automation of
(Enterprise processes related to the maintenance of the equipment, its repair and
Asset after-sales service. It is the optimal life cycle management of the physical
Management assets in organization.
)
EAM-system is a complex designed to automate the processes associated
with the maintenance of the equipment, its repair and after-sales service.
Such system can be used in enterprises with significant production
capacity, or enterprises who demand a reliable and trouble-free operation
of the equipment. Usage of EAM-systems help reduce the costs
associated with the repair and maintenance of equipment, which greatly
affects the issue of uninterrupted production, reducing unplanned
downtime and ultimately helps to reduce production costs, and thus
increase the final profits of the enterprise.
EDMS - enterprise document management framework. It is a software complex
(Electronic based on computer programs used to track, manage and store
Document documents. Usually has the client-server architecture.
Management
System) EDMS-system is a document management framework in the company.
The main goal of these frameworks - creation, logging, storage and
archiving of the documents in one database, so the necessary information
is not lost in the office workflows.

These systems are optimized for a quick search of the stored information,
to improve the data processing speed. In other words, EDMS-system can
be compared with a large electronic archive that has a basic workflows
functionality. Furthermore, EDMS solve a bunch of other tasks,
providing documents version control, access levels, replication to other
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databases and similar systems.