Question:

Answer :
Step 1

Calculate the table for the poor quality data for a wheelbarrow manufacturer as a percent of net sales.

Years Prevention Appraisal Internal Failure External Failure Total

1 0.2 2.6 3.7 4.7 11.2
2 0.6 2.5 3.3 3.6 10
3 1.2 2.8 4 1.8 9.8
4 1.2 1.7 3.4 1.2 7.5
5 1 1.3 1.8 0.9 5
Step 2

Construction of trend-analysis graph for the four quality costs categories.