Data input : F2 - SRV - Claim Recovery Rate

Financial Year 2012/2013

Total No of Amount of Amount of

Month claim Approved Rejected Achievement
submitted Claim Claim

April

May

Jun

Jul
Aug

Sep 100%

Oct
Nov
Dec
Jan
Feb
Mar
YTD
Average
Performance

KPI Dynamic Analysis

Claim Recovery Rate 2012/2013~2013/2014

120.00%

100.00%

80.00%

60.00%

40.00%

20.00%
 80.00%

60.00%

40.00%

20.00%

0.00%
2012/2013 2013/2014

Achievement 100% 100%

KPI Definition

BSC
KPI Process Frequency Definition
Perspective

Reflects the amount of su

Financial Claim Recovery Rate TBD Monthly
claim

KPI Profile
Direction Unit
Maximize Ratio
 Legend

Calculated KPI Data (Do

2013/2014
not change)

Total No of Amount of Amount of

claim Approved Rejected Achievement Your data (White Cells)
submitted Claim Claim

100%
2013/2014

Action Plan
1-………………………………………………
2-………………………………………………

3-………………………………………………

4-………………………………………………

5-………………………………………………

6-………………………………………………
7-………………………………………………

Monthly Claim Recovery Rate Vs Target Recovery Rate Monthly

2012/2013 Vs 2013/2014
120% 12

100% 10

80%
8
60%
6
40%
4
20%
2
 80%
8
60%
6
40%
4
20%
2
0%
April May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
0
April May Jun

2012/2013 2013/2014 Target

Definition Objective Numerator

eflects the amount of success warranty

Improve cost structure Amount of Approved Claim
claim
 Recommendations

Please fill in your data in blank white cells

 Results are on or over the established target (keep

improvement)

Results are under the established target, but within a

tolerance interval. They need to be analyzed and
monitored
Results are under the established target and require
urgent actions

Trend

13/2014

……………………………………………………….……………………………………………..
………………………………………………………………………………………………………

……………………………………………………………………………………………………….

………………………………………………………………………………………………………

………………………………………………………………………………………………………

……………………………………………………………………………………………………….
…………………………………………………………………………………

Monthly rejected claims amount 2012/2013 Vs 2013/2014

12

10

2
8

0
April May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

2012/2013 2013/2014

Denominator

Amount of approved Claims +

Amount of rejected claims