INGY GABER

Address Point West Tower, DSO Dubai Phone +971503472100

Nationality Egyptian Email ingygaber@outlook.com
Languages English, French, Arabic

PROFESSIONAL OBJECTIVE

Three years administration and office management experience in diverse businesses fields with excellent organization and
time management skills seeking to obtain a position with an organization, where I can be a member of a team and utilize my
professional experience to the fullest

QUALIFICATIONS AND KNOWLEDGE

- Professional Executive - Strong Work Ethic. - Negotiation

- Self-starter, - Time Management. - Leadership
- Problem Solving. - Critical Thinking. - Project Management
- Adaptability. - Self-Confidence. - Social Media, Mobile
- Collaboration. - Handling Pressure. App,
- Microsoft office skills
EDUCATION

 BACHELOR DEGREE, Faculty of Commerce Accounting Department, Alexandria University Egypt

2005
 Mère de Dieu School Graduate 2000

PROFESSIONAL EXPERIENCE

DUBAI PROPERTIES GROUP, Customer Care and Government Relations 2017

Taking ownership and responsibility to ensure that the company's handling of customers
throughout the life cycle is distinctive and competitive. For this purpose, handle all customer interactions effectively and
efficiently and proactively anticipate customer needs in order to provide the customer with high quality customer service in
line with the customer care strategy. -Progress of Resolution of Issues and Communications

- Accuracy of complaint description and record.

- Timeliness of complaint recording and Number of complaints recorded per day.

- Frequency of follow-up communication with customers.

- Customer feedback.

- Follow-up skills to see the customer problem resolution to its conclusion.

• Manage and organize all the documents that I received

• Sending emails and make calls international and local to the customers

• Create a good relations with the customer and leave a positive point.

• Responsible of reviewing and checking all the contracts before sending to Dubai Land.

• Responsible of making all the DEWA and all the DSR registration.

• Understanding customer needs and presenting in very good quality manner.

LYCEE FRANCIAS INTERNATIONAL GEORGE POMPIDEU, DUBAI

FROM 2013 TILL 2017 Member of THE GOVERNING BOARD, FRENCH GOVERNMENT ESTABLISHMENT

Responsible for

-The proposal of the school council and the council of the second degree

- Arrange meeting every month with the general director of the school in the presence of important figures from the French
embassy and employees of the foundation and the presentation of the next plan and the presentation of what was
accomplished.

-Taking care of the parents opinions, requests, complaints and finding a solution and helping them to reach the best
pathological solutions to avoid repeating the same error whatever in the education or in a public relation

-The rules and procedure of the school, school schedules and the calendar of the school year.

-The annual education plan for the whole school.

- Plan of the training actions, on the proposal of the business unit.

-The proposal of the establishment job map for the staff and the changes in educational structures and the composition of
classes.

-Educational projects

- The program of activities of associations and clubs operating within the school taking into account the temporary
authorizations for the occupation of premises.

- Matters relating to the secretary and information of parents, the general arrangements for their participation in the life of
the school

- Programming and funding of school trips,

- Arrange the events, organize the programs and shows.

- Care of handicapped students and assign care giver.

MCDC, Administration Coordinator 2010-2011• Managed all day-to-day office duties

• Coordinated all administrative tasks

• Handled organization’s highly confidential documents.

• Administered internal and external communications.

• Managed office supplies and inventory

• Booked meetings and travel arrangements.

• Developed efficient filing and document control process.

MNC general trading, Executive Secretary 2011-2012

• Provided administration support to high-level management

• Liaison between management and staff in other departments, as well as external clients.

• Composed internal and external correspondences.

• Handled phone, fax, and email enquiries

• Arranged meetings, and took minutes of meeting.

• Handled all Immigration and Public Relations duties including

Immigration: Renewing and issuance of Resident Permits. Issuing all documents and forms required for
immigration purposes plus Daily Trading Reports: Issued daily report as per information from Dubai Exchange

References upon Request