The Induction plan

There is the introduction process of S.H.E Coffee Shop for the new

staff members for following content:

Welcome letter

Dear new staff:

The management team and I wish you a warm welcome to all
staff undertaking works at S.H.E Coffee shop.
You can be assured that your time with us will be spent for it
represents not only an investment in your future but also that
you will be training to the needs of a dynamic and ever growing
the S.H.E Coffee shop.
The ability of highly trained and skilled staff is critical for our
Coffee shop future. So Work hard for yourself and our coffee
shop’s future success.
Good luck
Cynthia
General Manager
 Stage Objectives Action Completed
1. 1 The new staff member Contact with their
understands when and where supervisor, get the roster
they will be working and their
table, know own position
new job role and duty in the coffee shop
The new staff member is Introduce new staff member
welcomed and meets staffs in to colleagues. Know each
their work area other names.
Take some interesting at the For example: May I have The first day
beginning, know own work your attention please? This
areas is Rose, She is our new staff
as a waitress, Welcome her
About to our coffee shop, Hope we
colleagues can get along well and
become good friends .you
should help her to fit to the
new environment as soon as
possible. Next you would
know each other
The new staff member Tour all the department,
understands the role of the Explanation of
colleagues and their link to organizational structure
department including a brief description
of each staff members role
and duty

1. 2 The new staff member is able Tour of the facilities:

to locate all relevant facilities,  Location of male or
and give them keys. and female toilets, showers
office layout  Water supply, tea and
coffee facilities
 Food supply facilities or The first day
About the tell them where to buy
facilities
food
 Recreation room
 Safety procedure
 Emergency Exits
 Own clothespress or
other furniture and give
them own keys
 Staff passage
 Staff back rest room
 Store
 Stage Objectives Action Completed

1.3 Explain the new Provide a detailed explanation of

position and job position description provide a job
description description
 Know own service tools
 Know what and how to do their
job
1 The new staff member Demonstrate:
knows how to use the Know the communication way for
.1.4 communication system. example, the telephone number. In the first week
 The telephone<internal
/external>
 Fax machine
Coffee shop Equipment  Coffee machine
Coffee set/service
 The fridge
 All kinds of the cups and the In the first week
glasses<goblet/beer-
mug/glassware/cocktail glass>
 Mill
 Juicer
1.5 Access to all Company website
information and knows Read the staff handbook
the process to obtain Administrative requirements In the first week
what is requires Completing appropriate paperwork
2.1 The new staff member The strategic plan
is familiar with the
establishments
 Mission In the first
 The strategic goals month
and objectives
 Values

2.2 The new staff member Memos In the first

understand month
communication style
2.3 New staff member is
able to operate the
2 Coffee shop  Coffee machine In the two weeks
equipments  Identify the different kinds of
 Fridge glass wares and find the correct
Making ice machine glass for each drink
 Be able to use the churn
2.4 The new staff member Supply stationary In the two weeks
knows how to obtain  Pens
equipment necessary of  Diary
their work  Order
 The shift report
2.5 The new staff member Explain the leaves In the first
understands their  Sick leave month
rights, responsibility  Holiday leave
and conditions of the  Afire leave
employment
 Marry leave
 Business/assignment
Tell them the length of different
leaves and how to deduct money
from their salary

Code of the ethics

 EEO
 Superannuating money policy

The method of deduct or bonus

2.6 The new staff member  Work without risk to health In the first
understands their  Training an month
occupational health and equipment/machinery
safety responsibilities  Safe handling of the chemicals
eg: cleaning chemical
 Wear protective clothing
 Know emergency number

2.7 The new staff member Explain In the first

knows how to  Strategic plan month
contribute to  Relating it to employees job
establishments goals description and performance
and objectives
plan used later for appraisal
 Explain establishment
expectation
 Plan their work assignments for
next weeks
2.8 The staff member to be Ensure times and dates are written in Every two weeks
included and the there dairy
participate in the Ensure the definitude place
meeting Regular meeting
“Advice Day”
2.9 The training needs of Conduct training needs analysis Every two weeks
the new staff member This enables new staff member to
are identified by maximize their job performance
consultation
2.10 Staff member Draft work plan for next3-12month All along
understands Ongoing
performance
expectations, targets
3.1 Professional Identify various training and All along
development needs and development Ongoing
opportunities are Example: short course accredited
identified for the new courses identify relevant seminars
staff member, this is and conference
CAREER PATHING
3.2 Review responsibilities Look at work plan and assess it in All along
to ensure they are still terms of being realistic and Ongoing
appropriate functional