ASSIGNMENT

SUBMITTED TO MA’AM SEHRISH MUBARAK

SUBMITTED BY MUQADDAS ZUBAIR
DEPARTMENT BUSINESS ADMINISTRATION
ROLL NO 32
 knowledge management system

A knowledge management system is any kind of IT system that stores and

retrieves knowledge to improve understanding, collaboration, and process
alignment. Knowledge management systems can exist within organizations or
teams, but they can also be used to canter your knowledge base for your users or
customers.

Knowledge management is the process of identifying, gathering, storing,

evaluating and sharing all the valuable information organizations create in their
day-to-day operations. It involves capturing answers to frequently (and not so
frequently) asked questions and documenting them in an easy to understand
format, like step by step written articles, videos or images. A knowledge
management system is made up of different software modules served by a
central user interface. Some of these features can allow for data mining on
customer input and histories, along with the provision or sharing of electronic
documents. Knowledge management systems can help with staff training and
orientation, support better sales, or help business leaders to make critical
decisions.
5 companies with A+ knowledge management system
1. Amazon

Amazon has been excelling at knowledge management since it took a plunge

into e-commerce in the late 90s. The company applies many-core knowledge
management and user experience principles in catering to the needs of its
employees. Each of these businesses has a different approach to knowledge
management. What they all share is a commitment to knowledge management
practices and seeing how they apply to their business.
Amazon is one of the best examples of knowledge management in business.
Take a cue from it and revamp your knowledge management strategies.
2. FORD

Ford particularly applied knowledge management principles to product

development processes. Early in the history of the Internet, Ford used a web-
based knowledge management enabler to maintain quality standards across its
product line. This early adoption allowed Ford to raise its initial quality by
18% and reduce its warranty cost by $1 billion.
The auto major is great at knowledge management because the company has
been doing it for a long time and has gathered enough experience to refine its
approach to knowledge management meaningfully.

3. GE [General Electric]
GE is another major player that has successfully implemented knowledge
management practices. We live in an age that’s oversaturated with data.
Sharing and managing this data is crucial to ensure that business processes are
streamlined. GE has managed to sidestep this problem through its Corporate
Executive Council, which is one of the good examples of knowledge
management. The council represents a compendium of management that meets
for two days to share information and experience. This allows knowledge to be
shared at the broadest levels of the company, allowing management to get a grip
on the business' successes and failures as a work.
4. Pratt & Whitney

is an international aerospace manufacturer based in Connecticut. It reported an

operating profit of $1.9 billion in 2015 on revenues of $14 billion. Given the
high profit it clocked, the company has been studied at length for its successful
practice of knowledge management.
Some years ago, Pratt & Whitney realized that half of their engineers would
soon be eligible for retirement, and they were scrambling to find ways to
preserve the knowledge held by its critical staff. Pratt & Whitney looked at how
knowledge could be systematized and centralized in the firm—in effect, treating
the problem effectively. This practice allowed the company to save over $25
million. Pratt & Whitney is another great example of a company that uses a
knowledge management system effectively.

5. The World Bank is an excellent example in the philanthropic sector.

 For a long time, it has been trying to decentralize its operations— convert from
an essentially top-down, Washington-based financial institution to a company
that empowers its clients through knowledge sharing and information. This has
been a long journey for the company.

Now, the World Bank is delving deep into the intricacies of knowledge
management. At a recent conference for international development, a
representative from the Bank noted that it was not solely working on capturing
explicit knowledge, but also on the more qualitative aspects of knowledge such
as discussions and opinions.