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INDIGOLEARN

CA-Foundation - Business and Commercial Knowledge

www.IndigoLearn.com
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Business & Commercial Knowledge www.Indigolearn.com PAGE 1
Business & Commercial Knowledge www.Indigolearn.com PAGE 2
Table of Contents

Introduction to Business & BCK 4

Business Environment 10

Business Organisation 18

Government Policies for Business Growth 77

Organisation Facilitating Business 84

Business & Commercial Knowledge www.Indigolearn.com PAGE 3


INTRODUCTION TO BUSINESSES AND BCK

Introduction to BCK

BCK stands for Business & Commercial Knowledge. It contains infinite knowledge about the field
of business and commerce. It includes wide range of business activities comprising of manufacturing,
trading, services etc.

Business and commercial knowledge is huge in scope and coverage; derives its ideas from various
methods like market, law, economics etc.; and is constantly developing and growing.

BCK is immensely important for a Chartered accountant as it helps him in understanding theories and
concepts of various business operations and different shades of a company. It assists a Chartered
accountant in every field of his work may it be practice or audit or consultancy.

Economic & Non Economic Activity

Economic activities are mainly focused and directed towards making a living and paying for basic
necessities of life. All economic activities are performed by an individual because of his self-
interest or expectation of some economic benefit or consideration. The reach and range of each
and every economic activity is always related to time, money and material resource. Real motive of
each & every economic activity is to earn or gain something.
An economic activity performed without the expectation of any economic benefit or
consideration can be termed as Non-Economic activity. These activities are focused and related
to various grounds like love, affection, passion, charity etc. Main motive of any non-economic activity
is social or psychological concern towards any living being.

Example: - If a person plays a musical instrument just because it is his hobby or he likes it, then
such an activity can be characterized as non –economic activity. On the other hand, when the
same person plays musical instrument in a concert or event for a consideration, then such activity
will be classified as economic activity.

Distinguishing Characteristics of Economic Activities

• Economic activities are income generating and always imparts a person with
monetary or non-monetary consideration. Various factors of production like land,
labour, capital and entrepreneurship earns economic benefit or return for their
factor services in the form of rent, wages, interest and profit respectively according
to their contribution to production.
Example: - Earning salary income from job or profit by doing business.

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• Economic activities are productive in nature and refers to supply part of
economics which directly relates to those concerns who supplies goods and services
in the market like manufacturers, wholesalers, retailers etc.
Production may be done either for self-consumption or for consumption by others.

• Consumption is an economic activity and relates to demand side. Buyer spends his
money in buying goods and services which are ultimately being consumed by him.

• Savings refers to that part of income which is left after spending money for
consumption activities. Savings leads to investment and investment leads to
creation of wealth. A part of income saved by a person is invested by him through
various channels like making fixed deposits in banks, investing in mutual funds,
buying shares from stock market etc. Any investment made by a person grows and
accumulates and thereby creates wealth for that person.

Business-Meaning & Definition

Business may be defined as an economic entity who is engaged in the process of economic
activities comprising of buying, producing, trading or selling of goods and services so as to earn
income or profit. The term ‘Business’ can also be classified as set of activities which are part of any
industry, trade or organization primarily focused towards derivation of profit. In business process or
activities, sellers are those persons who sell and trade their goods and services in the market (e.g.
manufacturers, suppliers, wholesalers, retailers, distributors, service provider etc.) and buyers are
referred to those persons who buys goods or services from the market.

Entity wise example of few categories of businesses are: - Industry -Hotel Industry; Company -
Tata Motors; Retail business - any retail shop or retail store; Service business – a restaurant or a
CA firm etc.

Characteristics of Business in relation to Economic Occupations

A distinctive characteristic of business in relation to occupation is that any person, irrespective of


the fact, whether he possess any specific qualification or not (e.g. qualification of doctor, engineer,
CA, lawyer etc.), is free to do certain businesses or trade without any restrictions.
On the other hand, certain specified professions can be performed or carried on only by a qualified
person of that trade or profession.
(For e.g. to practice as a doctor, specific education qualification is compulsorily required).

Brief description of two occupations are given below:-


• Employment: -
The term employment usually refers to contractual relationship between two parties
mainly referred to as Employer and Employee, in which an employee agrees to perform
and execute certain sets of activities as defined by the employer in exchange for a
consideration which is usually given in the form of salary or wage. Employment is generally
considered neither as a profession nor as a business.
Example: - A person is working in Reliance Industries as per a defined contract and is
providing his services as an employee to the company and compensation in the form of
salary is being received by the employee from the company(i.e. Reliance Industries) for
his services.

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• Profession: -
The term Profession refers to supply of certain specific services to an individual,
organization or company for which a prescribed qualification is mandatorily required.
Example: - To practice as a Chartered Accountant (CA) in India, a person must be a
member of Institute of Chartered Accountants of India (ICAI) and must also possess a valid
Certificate of Practice.

Major differences between Business, Profession & Employment

Business Profession Employment


Business is classified as set Profession refers to supply The term employment
of activities which are part of specific services to an usually refers to
of any industry, trade or individual, organization or contractual relationship
organization primarily company. between two parties mainly
focused towards derivation referred to as Employer and
of profit. Employee.
For doing business no For profession, a prescribed Qualification may or may
formal qualification is qualification is mandatorily not be required in case of
required. required. employment. Moreover
qualification requirement
varies from one job to
another job and changes
with change in industry.
Ethics, rules and Rules and ethics are Employer defines rules and
regulations are framed by defined for a member by regulations for the
owner of the business. the governing body of that employee.
particular profession.
A business owner is free to Freedom is confined and Freedom for an employee is
perform any activities as limited within the extremely less and
per his will and choice. boundaries of a restrictive.
professional body governing
that particular profession.
Business can be Profession cannot be Employment also cannot be
transferred. transferred. transferred.

Distinguishing Characteristics of a Business

(1) Business creates jobs: -


A very unique feature of business that distinguishes it from occupation is that business
helps in creation and generation of numerous number of jobs in comparison to
profession.

(2) Provides momentum to economic growth: -


An ‘Entrepreneur’ is defined as a creative, innovative and risk taking person who
sets up a business and controls its operations and activities in order to earn profit.
Businesses established by an entrepreneur boosts Gross Domestic Product (GDP) of a
country and directly helps in achieving economic growth and economic development.

(3) Investment Intensive: -


Setting up of any business primarily requires substantial amount of capital and
investment which varies as per size and scale of business.

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In India, classification of businesses as per their size and scale of operations are as
follows:-
➢ Micro Businesses: -
Extremely minute in size with very few business activities.
E.g. Small retail shop.

➢ Small Businesses: - Larger than micro business entity but still smaller in size
with limited business operations.
E.g. A wholesaler of goods.
➢ Medium Businesses: -
Average in size with several business activities.
E.g. Distributor of goods.

➢ Large Businesses: -
Enormous in size and have massive range and types of business activities.
E.g. manufacturing entity like Reliance Industries, Tata Group etc.

(4) Gestation & uncertainties: -


Formation and establishment of a business as well as commencement of receiving
returns from investments made in such businesses takes significant and considerable
time period. Moreover it is always uncertain whether such built businesses will hatch
positive returns or not.

(5) Systematic, organized, efficiency oriented activity:-


Business functions, operations and activities are interrelated and interdependent to
each other and are carried out in a very organized, skillful and effective manner.

(6) Objective oriented/Purposeful: -


All sets of activities of a business are always focused and directed towards achieving a
desired goal or purpose.

Different types of objectives of a business are as follows:-

➢ Economic objective and motive of any business is to earn profit, income,


dividends etc.
➢ Organic objectives of any business is long term survival, perpetual growth and
sustainability.
➢ Social objectives and responsibilities of a business are primarily focused
towards people and society. Various benefits in the form of education,
healthcare, fair treatment to employees and customers etc. are rendered to
people of the society by a business entity.
➢ Legal objectives refers to adoption of fair business policies and conducting
business operations with honesty and integrity.
➢ Environmental objectives refers to use of natural resources of the
environment in a sustainable and efficient manner.

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Forms of Business Organisations

Ownership of a business refers to collection of rights which a business owner possess. Business
ownership occurs by investment of capital. Profits of a business are being enjoyed by the owner.
Similarly losses are also borne by the owner of the business. Ownership of business can also be
transferred in certain types of businesses.

Various forms and types of businesses with respect to ownership are discussed below:-

• Sole Proprietorship Business :-


➢ This type of business is owned and controlled by a single person.
➢ Risk, rewards and liability of a sole proprietorship business solely vests with the
single owner of that business.
➢ Entire capital which is required for running the business is being pooled and
invested by the sole proprietor himself.
➢ This type of businesses are usually very small in size having very few business
activities.
➢ Liability of the owner is unlimited.
➢ Sole proprietorship business fall in the category of unorganized business sector of
an economy. This type of business can be transferred or sold to other person or
business entity.
➢ E.g.:- Owner of a retail shop, restaurant etc.

• Hindu Undivided Family( HUF) Business :-


➢ Hindu family includes Buddhist, Parsis, Jains and Sikh family.
➢ Only a person who is born or married in a HUF can become its member.
➢ Members of HUF collectively owning a business is called as HUF business or Joint
family business.
➢ Business is controlled and managed by a person termed as ‘Karta’ who is commonly
referred to as the head of the family.
➢ The family members are called as co-parceners or co-owners and each of the co-
parceners are having some percentage of share in the HUF business.
➢ There is ease of management and pooling of funds in HUF business. Decision making
process is also smoother and faster in this type of business.
➢ Liability of the Karta is unlimited.
➢ Ownership can be transferred by ‘Will’ or by ‘Law of Inheritance’.

• Partnership Business :-
✓ In a partnership business, two or more partners come together for doing business
under a ‘Partnership Agreement’ or ‘Partnership Deed’.
✓ Business can be carried on by some partners (also called as active partners) or may
be carried out by all the partners of a partnership firm.
✓ Pooling of funds for doing business becomes easier due to the presence of multiple
partners.
✓ Risk and reward is divided amongst all the partners equally or as per partnership
agreement. Minor partners are entitled only to the profits of the firm.
✓ Liability of partners are joint, several and unlimited.
✓ Partnership ends as soon as the agreement is cancelled or when a partner leaves
the partnership firm.
✓ Mutual agency is an essential feature of a partnership firm according to which every
partner works in common interest and in the interest of the firm.

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• Limited Liability Partnership (LLP) Business:-
➢ Liability of partners in an LLP business is limited.
➢ Partner represents only the firm in their individual capacity and is liable solely for
firm’s actions.
➢ Incorporation of an LLP firm is mandatory under Limited Liability Partnership Act,
2009.
➢ Additional legal formalities and compliances needs to be done in case of an LLP.
➢ LLP is a distinct legal entity separate from its partners.

• Business in the form of a Company


➢ Company is an entity or organization which has perpetual existence and is a
separate legal entity distinct from its members/owners.
➢ Liability of members of a company is also limited.
➢ Huge capital can be raised from various sources by a company form of organization.
➢ It is most suitable form of business organization for doing large business.
➢ Ownership persons and management members (i.e. board of directors) of company
are usually different.
➢ A company needs to be registered compulsorily under Companies Act 2013.
➢ Memorandum of Association (MOA) & Articles of Association (AOA) defines the scope
and objectives of the business operations of a company.
➢ Members and owners of a company are allotted shares of the company and these
shares are transferable in nature.
➢ Shares of a company can be listed on stock exchange which in turn provides
liquidity to its members/shareholders who hold those shares.
➢ Members of a company are also entitled for right to vote.

Different types of Companies and their essential features are as follows:-

Public Company Private Company One Person Company


Minimum 7 members are Minimum 2 members are Only one person can be a
required. required. member of one person
Public company can have Maximum no. of members company.
unlimited members. in a private company is
200.

Can be listed on a stock Cannot be listed on a Cannot be listed on a


exchange. stock exchange. stock exchange.
Legal compliances are Legal compliances are Legal compliances are
high. less. very less.

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BUSINESS ENVIRONMENT

Introduction

A business is an enterprise that provides products or services desired by customers.

In this constant changing business environment, survival of any business depends mainly on
two factors namely-

(i) Ability of a business to grow and prosper,


(ii) Ability of a business to adapt and respond to changes
Examples of businesses which survived, sustained and responded positively to change are
Tata Group, Bombay Dyeing Company etc.

Meaning of Business Environment

Business environment comprises of factors that effects the functioning of any business-like
external forces, decisions, strategies and any other impacting factors within or outside an
organisation.

- The success of any business highly depends on business environment.


- Businesses must identify these conditions and respond positively towards them.
- A proper response enables a business to function smoothly and enables growth and
success
Characteristics of Business Environment

(i) Complex Environment: -


It is very difficult to understand various conditions & factors affecting a business
and responding to them in a positive way.
(ii) Dynamic Environment: -
Constant and continuous change in business environment highly affects an
organisation and its functioning.
(iii) Multi- Faceted Environment: -
There can be multiple views for a single change by a business. For some
businesses the change can turn out to be very favorable and can be viewed as an
opportunity whereas for some it can pose serious threats for its survival.
(iv) Far Reaching Impact: -
A very small change in business environment can affect the function and process
of an organisation very deeply. So every change whether small or big must be
assessed very carefully so as to neutralise its negative impact.

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Importance of Business Environment

(i) Identifying Opportunities for & Threats to the business.


(ii) Identifying areas of growth and expansion for an organisation
(iii) Never ending learning and motivation of the managers and other employees are
very significant in the success of an organisation.
(iv) Understanding & responding to needs and demands within and outside an
organisation is a very vital aspect to be looked into for resolution.
(v) Sensing competition and quick reflex towards the same is also important for any
business
(vi) Identifying strength & weakness of an organisation is also important for any
business environment.

Relationship between Organisation and its Environment

Major relationships are outlined below:-

(i) Exchange of Information:-


Information received from external environment are used for planning, decision
making & control purposes. Information’s are also provided to several external
agencies who approaches the organisation for it.
(ii) Exchange of Resources:-
Inputs are procured from external markets and output of product & services
produced are disposed (sold) with the help of external environment.
(iii) Exchange of Influence & Power:-
External environment holds considerable power and influence over the
organisation by virtue of its command over resources, information & other
inputs.

Organisation’s response to its Environment

(i) Administrative response:-


The sum total of organisations mission, objectives, policies and budgets
constitutes administrative response. These responses helps in defining
organisation purpose and key tasks.
(ii) Competitive Response:-
This type of response is mainly associated with profit seeking organisations but
it is applicable to non-profit organisations as well. This type of response helps in
increasing organisations performance.
(iii) Collective Response:-

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This mainly relates to increased coordination with other organisations. This
type of response helps in controlling interdependencies among organisations
which include methods such as bargaining, contracting, creating joint ventures
etc.

Environmental Influence on Business.

-Businesses function within a relevant environment and find their way through it. A
successful business has to identify, appraise, and respond to various opportunities and
threats in its environment.

-Business function as a part of broader environment. The inputs and resources obtained
through the environment are converted to output and products. This input-output
exchange activity is deemed to be a continuous process.

-Following are frameworks to understand the environmental influences

• Analysis of the nature of environment


• Identification of environmental influences which will affect organisation
performance
• Focusing towards competition area in which an organisation operates

Utility of Environmental Analysis

It helps in identifying opportunities and responding to them positively. It also assists in


framing strategies and identifying potential threats.

Purpose of Environmental Analysis

• Analyzing changes and responding actively towards them.


• Collecting useful information for strategic decision making.
• Constantly implementing and adopting new ideas and techniques.

Environmental Scanning

Environmental scanning can be defined as the process by which organisations monitor


their relevant environment to identify opportunities and threats affecting their
business for the purpose of taking strategic decisions.

Factors to be considered for environmental scanning are:-

Events: - Events are certain happenings in organization’s environment.

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Trends: - Trends are related events which usually suggests a pattern of change in a
particular area.

Issues: - Issues are concerns arising in response to events & trends

Expectations: - Expectations are demands towards a particular concern

Components of Business Environment

Internal Environment:-

Internal environment comprises of elements which influence businesses and are present
within the organisation itself. Example: - Organisation’s management, Employees,
Culture etc.

External Environment:-

External environment comprises of elements which influence businesses and are


present outside the physical boundaries of an organisation. These elements are mainly
beyond the control of an organisation. Example: - Customers, Competitors, Suppliers etc.

Two major types of External Environment are:-

(i) Micro Environment


(ii) Macro Environment

SWOT Analysis

It is a technique used to study and analyse internal & external environment of an


organisation. It mainly focusses on the study of Strength, Weakness Opportunities &
Threats within and outside the environment of an organisation.

Detailed study on Micro & Macro Environment

Micro Environment: - It mainly consists of operating environment of an organisation which


directly affects it on a regular day to day basis. It consists of suppliers, consumers, market
intermediaries etc.

Macro Environment: - It mainly consists of elements prevailing in the economy as a whole.


Due to its vast and huge coverage it is usually beyond the control of an organisation. It
mainly consists of economic, technological, political, legal & socio-cultural dimensions.

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Elements of Micro Environment

a. Customers:-
A customer is an individual or business that purchases the goods or services
produced by a business. The organisation cannot survive without customers.

b. Competitors:-
Any person, business entity, organisation or industry which competes with any other
business and is a rival to them is called a competitor. Competition may be direct or
indirect and it shapes businesses.

c. Organisations:-
An organisation is a group of individuals working together to achieve one or more
objectives.
Following elements effects organisations activities: -

▪ Owners: - a person who owns business and enjoy rights and benefits associated and
derived from it is called owner of that business.

▪ Board of Directors: The chief governing body of an organisation or company is


termed as Board of Directors of that entity.

▪ Employees: - They are the persons who work in an organisation collectively towards
achieving organisations goal & objectives.

d. Markets:-
Analysis of market trends & scenarios, price sensitivity, technological and cost
structure should be studied deeply by an organisation.

e. Suppliers:-
Suppliers provide goods or services that are needed by an organisation for its
operation and functioning.

f. Intermediaries: -
Persons such as broker, agents etc. are termed as intermediaries and they
significantly influence the business of an organisation.

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Elements of Macro Environment

a. Demographic Environment:-
Demographic environment have great impact on the business of an organisation
and comprises of factors such as age profile, sex ratio, education etc.

Few essential factors of demographic environment are discussed below:-


▪ Population Size: - Factors of population size such as changes in birth rate,
increase or decrease in population, rapid population growth and its
effect on resources and life expectancy plays a major role in
determination of framing of strategies and implementing decisions.

▪ Geographic Distribution:-It means shift of population from one region or


area to another region. Location of population have a significant impact
on the business of an organisation. It helps a business in determination of
availability of workforce and governmental regulations in a particular
location.

▪ Ethnic Mix: - It impacts company’s potential customers and its workforce.

▪ Income Distribution: - Individuals income and purchasing power also


plays a vital role in determining market potential and its framework.

b. Economic Environment: -
Economic environment determines the strength & size of the market.

Following are the factors that affect the economic environment: -

▪ 1. Economic Systems: -
❖ Capitalism: - A capitalist economy is an economy where the laws
of demand and supply operate freely.
❖ Socialism: - Socialism is an economy where means of production
and resources are owned ,controlled and regulated by the state
directly
❖ Mixed Economy: - A mixed economy comprises of characteristics
of both Capitalism & Socialism economy. In this type of economy
control vests in the hands of both private players as well as the
government.

▪ 2. Economic Conditions or Factors: -


It refers to set of economic factors that influence business and operations
of an organisation. Example: Gross Domestic Product, Per Capita Income,
inflation, unemployment etc.

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▪ 3. Economic Policies: -
All business activities and operations are directly influenced by the
economic policies framed by the government from time to time. Some
important economic policies are: -
❖ Industrial Policy
❖ Fiscal Policy
❖ Monetary Policy
❖ Foreign Investment Policy
❖ Export-Import(EXIM) Policy

c. Political-Legal Environment: -
Political & legal environments focus on the possibility for a company to easily
enter or not in a country. It relates to political & legal barriers which a business
face in a given country.

Three important elements in political-legal environment are: -


▪ Government: - Government policies effects and control business in a very
big way. Example:- Tax & duties imposed by government
▪ Legal: - Laws and regulations also influence business operations in a
significant way. Example: - New GST law will influence most of the
businesses.
▪ Political:- Political system & political pressures also influence
organisations business

d. Socio-Cultural Environment:-
Socio-Cultural Environment consists of factors related to human relationship
and the impact of social attitudes and cultural values which effects the
operations of the organisation. Some important factors which influence socio-
cultural environment are Social Concerns, Social attitudes & values, Role of
women & Children in society, educational levels etc.

e. Technological Environment: -
It consists of methods and technology used in the production of goods or
services. Technological changes & advancement have a huge impact on the
business of an organisation.
Technological change, technological innovation, Research & Development etc.
are some of the major factors of technological Environment.

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f. Global Environment: -
Almost everything has been globalised now a days. Any change in global markets,
international environment, global cultural environment etc. poses a huge impact
on organisations business. More and more companies are interested in
globalising themselves now a days.

PESTLE Analysis
It is a very simple & quick tool and is mainly used for the study and analysis of macro
environmental factors. It helps management of an organisation in strategic decision-
making function.
PESTLE is an acronym for: -
P- Political
E- Economic
S- Socio-Cultural
T- Technological
L- Legal
E- Environmental

Strategic Response to the Environment


Every organisation should focus towards minimising threats and availing opportunities for
survival and growth of its business. Following approaches may be adopted for achieving the
same:-
▪ Least Resistance: -
Avoiding unnecessary friction with other organisations is very important for
minimising resistance.
▪ Proceed with Caution: -
Smart & calculated moves & measures must be taken before implementation of any
strategy and decision.
▪ Dynamic Response: -
An organisation must develop within itself the potential to convert any threat into
opportunities and must act proactively towards any changes in its environment.

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BUSINESS ORGANISATIONS

(A)An Overview of selected Indian Companies

Particulars
Company Adani Ports and Special Economic Zone Ltd (APSEZ)
Incorporation Year 1998
Ownership Group Adani Group
Founder Gautambhai Shantilal Adani
Headquarter Ahmedabad ,Gujarat, India
Chairman & Managing Director Gautambhai Shantilal Adani
Chief Executive Officer(CEO) Karan Gautambhai Adani
Chief Financial Officer(CFO) Deepak Maheshwari
Business news India’s first port operator to achieve this milestone
and 5th in world
Ranking on Forbes World list 1706th Largest Public corporations List
2019 276th Best employer’s List
Key Businesses - Composite network of ports & terminals -
- Industrial land business
- Logistics business
- Dredging and Reclamation solutions
Company Philosophy Adani Ports, India’s largest port company, displays
courage to constantly charter into unexplored waters
and have made “Thinking Big. Doing Better” a natural
philosophy. Be it resources, logistics, energy or agri,
the company takes pride in whatever they do and
sincerely believes that they are doing their part in
nation building and touching the lives of millions of
people positively.
Vision: - To be a world class leader in businesses that
enrich lives and contribute to nation in building
infrastructure through sustainable value creation.

Company’s Website www.adaniports.com

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Portfolio of Products & Services of Adani Ports and Special Economic Zone Ltd (APSEZ)

Product Ports & Terminals


APSEZ operates ports in Mundra, Dahej, Hazira, Dhamra and Kattupalli and terminals in
Mormugao, Visakhapatnam and Kandla (Tuna-Tekra). The Ennore Container Terminal and
Vizhinjam Port are in construction phase.

Product Industrial Land (SEZ/ DTA/ FTWZ)


Mundra is home to India’s only port-led multi-product SEZ. Mundra has accrued
advantages of an efficient private seaport, logistical connectivity, economic benefits and
allied infrastructure, thereby offering excellent investment opportunities for diversified
businesses.

Product Logistics
Seamless multi-modal logistics solutions are provided right to and from the customers’
premises. Inland Container Depots help ports expand their hinterland connectivity while
private rakes and strategic alliances help in seamless pan-India cargo movement.

Product Dredging & Reclamation


It provides Dredging and Reclamation solutions primarily for port and harbour
construction. It today operates a large fleet of 19 dredgers and boasts of the largest
capital dredging capacity in India.
APSEZ, besides owning dredgers, has a large fleet of support vessels and equipment such
as Multi Utility Crafts, Survey vessels, Floating cranes, Jack up barges, etc.

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Particulars
Company Asian Paints Limited
Industry Chemicals - Paints & Varnishes sector
Incorporation Year 1942
Founders Champaklal Choksey, Chimanlal Choksi, Suryakant Dani
and Arvind Vakil
Headquarter Mumbai , Maharashtra, India
Non Executive Chairman Ashwin Dani
Managing Director & CEO K.B.S Anand
Chief Financial Officer(CFO) Jayesh Merchant
Ranking on Forbes World list 1832nd Public corporations List
2019 232nd Best employer’s List

Key Businesses - Paints -


- Decorative coatings
- Industrial coatings
- Home Improvement businesses ( bath, kitchen
& wardrobes)
Company Philosophy Its philosophy are based on 5 pillars:- Agility ,People,
Innovation ,Customer-centricity and Integration
Vision :- “To be the fore runner of inspiring decor and
to actively empower customers to create their dream
homes”

Company’s Website www.asianpaints.com

Portfolio of Products & Services of Asian Paints Ltd.

Product Paints
Asian Paints manufactures wide range of paints for Decorative and Industrial use.

Product Decorative & Industrial coatings


In Decorative paints, Asian Paints is present in all the four segments -Interior Wall
Finishes, Exterior Wall Finishes, Enamels and Wood Finishes. It also offers water
proofing, wall coverings and adhesives in its product portfolio.

Business & Commercial Knowledge www.Indigolearn.com PAGE 20


Product Home Improvement Business
In the Home Improvement and Decor category, the company is present in the Kitchen and
Bath fittings space and offers various products under ‘Sleek’ and ‘Ess Ess’ brand
respectively.

Particulars
Company Axis Bank Limited
Industry Banking, Financial services
Incorporation Year 1993
Founders Founded jointly by Specified Undertaking of Unit Trust
of India (SUUTI), Life Insurance Corporation of India
(LIC), General Insurance Corporation of India (GIC),
National Insurance Company Ltd, The New India
Assurance Company Ltd, The Oriental Insurance
Company Ltd and United India Insurance Company Ltd
Headquarter Mumbai , Maharashtra, India
Chairman Sanjiv Misra
Managing Director & CEO Amitabh Chaudhry
Chief Financial Officer(CFO) Jairam Sridharan
Business news Announced the opening of its Qualified Institutions
Placement (QIP) to raise funds for Rs. 12500 Crores
Ranking on Forbes World list 741st Public Corporations List
2019 283rd Best Employer’s List
Key Businesses - Corporate Banking -
- Retail Banking
- International Banking

Company Philosophy Vision:-To be the preferred financial solutions


provider excelling in customer delivery through
insight, empowered employees and smart use of
technology.
Core Values: - Customer centricity, ethics,
transparency, teamwork and ownership.

Business & Commercial Knowledge www.Indigolearn.com PAGE 21


Company’s Website www.axisbank.com

Portfolio of Products & Services of Axis Bank Ltd.

Ten wholly owned subsidiaries of Axis Bank Ltd are :-


• Axis Capital Limited
• Axis Private Equity Limited
• Axis Trustee Services Limited
• Axis Asset Management Company Limited
• Axis Mutual Fund Trustee Limited
• Axis Finance Limited
• Axis Securities Limited
• Axis Bank UK Limited
• Axis Securities Europe Limited
• Axis Treds Limited

Services Corporate Banking


Corporate banking solutions comprising of:-
• Credit
• Transaction banking
• Treasury
• Syndication
• Investment banking
• Trustee services

Services Retail Banking


• Deposits
• Loans
• Investments
• Payment solutions
• End-to-end retail customer requirements through retail liabilities, retail lending
and investment products.

Services International Banking


The bank continues to offer corporate banking, trade finance, treasury and risk
management through the branches at Singapore, Hong Kong, DIFC, Shanghai and Colombo,
and also retail liability products from its branches at Hong Kong and Colombo

Business & Commercial Knowledge www.Indigolearn.com PAGE 22


Particulars
Company Bajaj Auto Limited
Industry Automotive
Incorporation Year 1945
Ownership Group Bajaj Group
Founder Jamnalal Bajaj
Headquarter Pune , Maharashtra, India
Chairman Rahul Bajaj
Managing Director & CEO Rajiv Bajaj
Chief Financial Officer(CFO) Mr. Soumen Ray
Business News Part of advertising campaign ‘ Bajaj Auto – The
World’s Favourite Indian
Ranking on Forbes World list 1503rd Public Corporations List
2019 448th Best Employer’s List
Key Businesses - Two wheeler automobiles
- Three wheeler automobiles
- Low cost cars
Company Philosophy Ethical dealings, transparency, fairness, disclosure and
accountability are the main thrust of the working of
the Bajaj Group
Vision:-To attain world class excellency by
demonstrating value added products to customers.

Company’s Website www.bajajauto.com

Portfolio of Products & Services of Bajaj Auto Ltd.

Segment Two Wheelers – Motorcycles & Scooters


Dominar, Pulsar , Avenger, V12, V15 , Discover, Platina, CT 100,

Segment Three Wheelers- Auto Rickshaws


RE Compact, RE Maxima, RE Companct 4S, RE Optima

Business & Commercial Knowledge www.Indigolearn.com PAGE 23


Segment Low Cost Cars
Bajaj Qute, Bajaj RE60, etc

Particulars
Company Bharti Airtel Limited
Industry Telecommunications
Incorporation Year 1995
Ownership Group Bharti Group
Founder Sunil Bharti Mittal
Headquarter New Delhi, India
Chairman Sunil Bharti Mittal
Managing Director & CEO Gopal Vittal
Chief Financial Officer(CFO) Badal Bagri
Business News “Enterprise Data Service Provider of the year” “
Enterprise Telecom Service provider of the year” in
17th edition of the Frost & Sullivan ICT Awards
Ranking on Forbes World list 852nd Largest Public Corporations List
2019
Key Businesses - Wireless Services
- Homes Services
- Airtel Business
- Digital TV Services
- Payments Bank
- Tower Infrastructure
-
Company Philosophy Values: - Alive, Inclusive, Respectful.
Objectives: - Its objectives are to grow market share,
grow revenue and drive down cost.
Vision: - Company’s vision is to enrich the lives of
customers. Their obsession is to win customers for life
through an exceptional experience.
Company’s Website www.airtel.in

Business & Commercial Knowledge www.Indigolearn.com PAGE 24


Portfolio of Products & Services of Bharti Airtel Limited

Services Wireless Service


Provides post-paid, prepaid, international roaming, data connectivity and other value-
added services to the customers.

Services Homes Services


The company offers fixed-line telephone and broadband (DSL) services across pan-India.

Services Digital TV services


Direct-To-Home (DTH) platform offers both standard and high definition (HD) digital TV
services with 3D capabilities and Dolby surround sound.

Services Airtel Business


Company is India’s leading and most trusted provider of ICT services with a diverse
portfolio of services to enterprises, governments, carriers and small and medium
businesses.

Services Payments Bank


India’s first payments bank with active operations across 29 states in India.

Services Tower Infrastructure


The company owns and operates more than 39,523 telecom towers under their subsidiary
Bharti Infratel Limited (on a standalone basis) with presence across all 22 telecom circles.

Business & Commercial Knowledge www.Indigolearn.com PAGE 25


Particulars
Company Bharat Petroleum Corporation Ltd.
Industry Oil & Gas
Incorporation Year 1952
Ownership Group Government Of India
Headquarter Mumbai, Maharashtra, India
Chairman & Managing Director D Rajkumar
Chief Executive Officer (CEO) D Rajkumar
Director – Finance N Vijayagopal
Business News “Golden Peacock award 2018” for “Excellent
corporate governance”
INDIA MANUFACTURING EXCELLENCE AWARDS 2018
‘Star PSU’
Ranking on Forbes World list 628th Largest Public Corporations List
2019
Key Businesses - Fuels & Services
- Bharat Gas
- MAK Lubricants
- Aviation
- Refineries
- Gas
- International Trade
- Pipelines

Company Philosophy Values: - Trust, Customer Centricity, Development of


people, Ethics, Innovation, Collaboration,
Involvement.
Vision: - The company leverages talent and technology
and exploit profitable growth opportunities outside
energy
Mission: - Participate prominently in nation-building
by meeting its growing energy needs and to pursue the
creation of economic surplus by efficiently deploying
all available resources and aiming towards global
competitiveness in the energy sector.
Company’s Website www.bharatpetroleum.com

Business & Commercial Knowledge www.Indigolearn.com PAGE 26


Portfolio of Products & Services of Bharat Petroleum Corporation Ltd.

Businesses SBUs ( Strategic Business Units)


The company business is divided in seven SBUs (Strategic Business Units) like Retail,
Lubricants, Aviation, Refinery, Gas, I&C and LPG. They have popular Loyalty Program like
Petrocard, Smartfleet.

Businesses Refineries
• Mumbai Refinery
• Kochi Refineries
• Bina Refinery
• Numaligarh Refinery

Particulars
Company Cipla Limited
Industry Pharmaceuticals
Incorporation Year 1935
Founder Dr. Khwaja Abdul Hamied
Headquarter Mumbai, Maharashtra, India
Chairman & CEO Y K Hamied
Managing Director & Global CEO Umang Vohra
Global CFO Kedar Upadhye
Business News The 82 year old chairman has been made Honorary
Fellow of the Prestigious body, comprising of many of
the world’s most eminent scientist in the 2019 list of
new fellows of the UK’s Royal society
Business News
Ranking on Forbes World list
2019
Company Philosophy Slogan: - Caring for Life.
Objectives: - Cipla is a global pharmaceutical firm
that consistently ‘Cares for Life’ and delivers on its
commitment to all their stakeholders- patients,
regulators, customers, partners, employees, investors
and community.

Business & Commercial Knowledge www.Indigolearn.com PAGE 27


Vision: - To be the first global biotech company to
provide high quality products at affordable prices that
will enable access for millions of patient’s world-wide
by the year 2025.
Company’s Website www.cipla.com

Portfolio of Products & Services of Cipla Limited

Products & Medicines & Drugs


Services
• Cipla primarily develops medicines to treat respiratory, cardiovascular
disease, arthritis, diabetes, weight control ,depression and other medical
conditions.
• Cipla sells active pharmaceutical ingredients as well as pharmaceutical and
personal care products including Escitalopram (anti-depressant), Lamivudine
and Fluticasone propionate. They are the world's largest manufacturer
of antiretroviral drugs.

Particulars
Company Coal India Limited
Industry Mining
Incorporation Year 1975
Ownership Group Government Of India
IPO Year 2010
Headquarter Kolkata, West Bengal, India
Chairman Anil Kumar Jha
Managing Director & CEO Anil Kumar Jha
Chief Financial Officer(CFO) Mr. S. Sarkar
Business News “CSR Winner Award for Rural Development and
Infrastructure” at 6th CSR Impact Awards 2018-19
Ranking on Forbes World list 583rd Largest Public Corporations List
2019

Business & Commercial Knowledge www.Indigolearn.com PAGE 28


Key Businesses - Production, mining & sale of coal
Company Philosophy Mission: - To produce and market the planned
quantity of coal and coal products efficiently and
economically in an eco-friendly manner with due
regard to safety, conservation and quality.
Vision: - To emerge as one of the global players in the
primary energy sector committed to provide energy
security to the country by attaining environmentally &
socially sustainable growth through best practices
from mine to market.
Company’s Website www.coalindia.in

Portfolio of Products & Services of Coal India Limited

Company Subsidiaries of Coal India Ltd


• Bharat Coking Coal Limited (BCCL)
• Central Coalfields Limited (CCL)
• Eastern Coalfields Limited (ECL)
• Mahanadi Coalfields Limited (MCL)
• Northern Coalfields Limited (NCL)
• South Eastern Coalfields Limited (SECL)
• Western Coalfields Limited (WCL)
• Central Mine Planning and Design Institute (CMPDI)

Company Joint Ventures of Coal India Ltd


• International Coal Ventures Private Limited (ICVPL)
• CIL-NTPC Urja Pvt. Limited

Business & Commercial Knowledge www.Indigolearn.com PAGE 29


Particulars
Company Dr. Reddy’s Laboratories Ltd
Industry Pharmaceuticals
Incorporation Year 1984
Founder Kallam Anji Reddy
Headquarter Hyderabad, Telangana, India
Chairman K Satish Reddy
Managing Director & CEO Erez Israeli
CFO Saumen Chakraborty
Business News Initiated a voluntary nationwide recall on 1st Oct’19 of
all of its ranitidine medications sold in US due to
confirmed contaminationwith N- Nitrosodimethylamine
(NDMA) above levels established by the USFDA’s
Key Businesses - Global Generics
- Biologics
- Active Pharmaceuticals Ingredients
- Custom Pharmaceutical Services
- Proprietary Products
Company Philosophy Slogan: - Good Health Can’t Wait.
Objectives: - The need for affordability, better
disease management and higher efficacy are key
priorities for the company
Vision: - The company is constantly looking for
opportunities that allow them to bring expensive
medicines within the reach of patients who need
them.
Company’s Website www.drreddys.com
Portfolio of Products & Services of Dr. Reddy’s Laboratories Ltd.

Product Generic Drugs


More than 200 high-quality generic drugs are provided by the company.

Product Biologics
They have four products in the market and an industry-leading pipeline spanning
oncology, nephrology and auto-immune diseases.

Product Active Pharmaceuticals Ingredients


They are one of the world’s largest manufacturers of Active Pharmaceuticals Ingredients
(APIs)

Business & Commercial Knowledge www.Indigolearn.com PAGE 30


Particulars
Company GAIL (India) Limited
Industry Energy- petroleum sector
Incorporation Year 1984
Ownership Group Ministry of Petroleum & Natural Gas (MoP&NG)
Headquarter New Delhi, India
Chairman & Managing Director Ashutosh Karnatak
Chief Executive Officer (CEO) Ashutosh Karnatak
Chief Financial Officer(CFO) A K Tiwari
Business News 1st National Awards for Excellence in Cost Management
2018 from ICAI, in Public Sector Manufacturing
Prestigious CII- National Water Awards for Excellence
in Water Management – 2016 in “out of fence
category”
Ranking on Forbes World list 1186th Largest Public Corporations List
2019 290th Best Employers’ List
Key Businesses - Natural Gas
- City Gas Distribution
- Power & Renewables
- Petrochemicals
- Liquid hydrocarbons
- Exploration & Production
Company Philosophy Mission: - To accelerate and optimise the effective
and economic use of Natural Gas and its fractions to
the benefit of national economy
Vision: - Be the Leading Company in Natural Gas and
beyond with Global Focus, Committed to Customer
Care, Value Creation for all Stakeholders and
Environmental Responsibility
Company’s Website www.gailonline.com

Business & Commercial Knowledge www.Indigolearn.com PAGE 31


Portfolio of Products & Services of GAIL (India) Limited

Company Subsidiaries of GAIL (India) Limited


• GAIL Gas Limited
• Brahmaputra Cracker and Polymer Limited
• GAIL Global (Singapore) Pte. Limited
• GAIL Global (USA) Inc.
• GAIL Global (USA) LNG LLC

Company Joint Ventures of GAIL (India) Limited


• Aavantika Gas Limited
• Bhagyanagar Gas Limited
• Central U.P. Gas Limited
• GAIL China Gas Global Energy Holdings Limited
• Green Gas Limited
• Indraprastha Gas Limited
• Konkan LNG Pvt. Limited
• Mahanagar Gas Limited
• Maharashtra Natural Gas Limited
• ONGC Petro-additions Limited
• Petronet LNG Limited
• Ratnagiri Gas and Power Pvt. Limited
• Talcher Fertilizers Limited
• TAPI Pipeline Company Limited
• Tripura Natural Gas Company Limited
• Vadodara Gas Limited

Business & Commercial Knowledge www.Indigolearn.com PAGE 32


Particulars
Company HDFC Bank Limited
Industry Banking, Financial Services
Incorporation Year 1994
Ownership Group HDFC group
Headquarter Mumbai, Maharashtra, India
Chairperson Shyamala Gopinath
Managing Director Aditya Puri
Chief Executive Officer (CEO) Aditya Puri
Chief Financial Officer(CFO) Sashidhar Jagdishan
Business News Awarded ‘India’s best Bank’ by Euromoney Awards for
Excellence 2019 for 12th consecutive year and “Best
Performing Branch” in microfinance among private
sector banks by NABARD
Ranking on Forbes World list 209th Largest Public Corporations List
2019 119th Best Employer’s List
Key Businesses - Wholesale Banking
- Retail Banking
- Treasury
- Auto Loans
- Two wheeler loans
- Personal loans
- Loan against property
- Consumer durable loan
- Lifestyle loan
- Credit Cards
Company Philosophy Vision: - The passion to excel is in the bank’s DNA and
every innovation is intended to deliver an excellent
digital banking experience to the customers. They
ensure that they are truly the pioneers of experiential
leadership in the banking sector, bringing the bank
closer to the customer every day.
Company’s Website www.hdfcbank.com

Business & Commercial Knowledge www.Indigolearn.com PAGE 33


Portfolio of Products & Services of HDFC Bank Limited

Company Group companies of HDFC Bank Limited


• HDFC Limited
• HDFC Securities
• HDFC Mutual Fund
• HDFC Realty
• HDFC Life
• HDFC Ergo
• HDFC Pension
• HDB Financial Services

Particulars
Company ICICI Bank Limited
Industry Banking, Financial Services
Incorporation Year 1994
Ownership Group ICICI group
Headquarter Mumbai, Maharashtra, India
Chairman Girish Chandra Chaturvedi
Managing Director & CEO Sandeep Bakhshi
Chief Financial Officer(CFO) Rakesh Jha
Business News Biggest winner at IBA Banking Technology Awards 2018
Awarded by the Ministry of Skill Development and
Entrepreneurship
Issued 2 million FASTag
The building of the ICICI Rural Self Employment
Training Institute , provides free of cost vocational
training and has been awarded ‘Net Zero Energy-
Platinum’ by Indian Green Building Council
Launched ‘InstaBIZ’ in July
Ranking on Forbes World list 400th Largest Public Corporations List
2019
Key Businesses - Retail banking
- Corporate banking
- Investment banking
- Mortgage loans
- Private banking

Business & Commercial Knowledge www.Indigolearn.com PAGE 34


- Wealth management
- Credit cards,
- Finance and Insurance
Company Philosophy Mission: Its mission is to help realise the aspirations of
a dynamic India in the backdrop of a rapidly changing
economic and technological landscape.
Vision: - ICICI Bank’s constantly endeavour to work
towards fulfilling the banking needs of every Indian.
They are relentlessly pursuing their goal of making
banking for every Indian more convenient,
personalised, accessible, and intuitive.
Company’s Website www.icicibank.com

Portfolio of Products & Services of ICICI Bank Limited

Company Domestic Subsidiaries of ICICI Bank Limited


• ICICI Prudential Life Insurance Company Limited
• ICICI Lombard General Insurance Company Limited
• ICICI Prudential Asset Management Company Limited
• ICICI Prudential Trust Limited
• ICICI Securities Limited
• ICICI Securities Primary Dealership Limited
• ICICI Venture Funds Management Company Limited
• ICICI Home Finance Company Limited
• ICICI Investment Management Company Limited
• ICICI Trusteeship Services Limited
• ICICI Prudential Pension Funds Management Company Limited.

Company International Subsidiaries of ICICI Bank Limited


• ICICI Bank USA
• ICICI Bank UK PLC
• ICICI Bank Canada
• ICICI Bank Germany
• ICICI Bank Eurasia Limited Liability Company
• ICICI Securities Holdings Inc.
• ICICI Securities Inc.
• ICICI International Limited.

Business & Commercial Knowledge www.Indigolearn.com PAGE 35


Particulars
Company Indian Oil Corporation Ltd (IOCL)
Industry Oil & Gas
Incorporation Year 1959
Ownership Group Government Of India
Headquarter New Delhi, India
Chairman & Managing Director Sanjiv Singh
Chief Executive Officer (CEO) Sanjiv Singh
Director – Finance Sandeep Kumar Gupta
Business News Awarded “Sustainably Growing Corporate of the Year”
Won the National CSR Award instituted by the MCA,
under Women and Child Development category
Spent Rs. 490.60 crores on CSR initiatives during 2018-
19
Ranking on Forbes World list 288th Largest Public Corporations List
2019
Key Businesses - Refineries
- Pipelines
- Petroleum products marketing
- Natural Gas
- Petrochemicals
Company Philosophy Vision: - Indian Oil’s ‘Vision with Values’ encompasses
the Corporation’s new aspirations – to broaden its
horizons, to expand across new vistas, and to infuse
new-age dynamism among its employees.
The Corporation’s endeavours to be ‘The Energy of
India’ and to become ‘A globally admired company.’

Company’s Website www.iocl.com

Business & Commercial Knowledge www.Indigolearn.com PAGE 36


Portfolio of Products & Services of Indian Oil Corporation Ltd.

Businesses Petroleum products, pipelines network , crude oil etc.


Indian Oil accounts for nearly half of India's petroleum products market share. Indian Oil's
has cross-country pipeline network for transportation of crude oil to refineries.
There are 7 major business divisions in the organization:-
• Refineries Division
• Pipelines Division
• Marketing Division
• R&D Division
• Petrochemicals Division
• Exploration & Production (E&P) Division
• Explosives and Cryogenics Division

Businesses Refineries
• Barauni Refinery
• Bongaigaon Refinery
• CPCL, Chennai
• CPCL, Narimanam
• Digboi Refinery
• Guwahati Refinery
• Haldia Refinery
• Koyali Refinery
• Mathura Refinery
• Panipat Refinery
• Paradip Refinery

Businesses Indian Subsidiaries of Indian Oil Corporation Limited


• Chennai Petroleum Corporation Ltd
• Indian Oil- CREDA Biofuels Limited
• Indian Catalyst Private Ltd

Businesses Foreign Subsidiaries of Indian Oil Corporation Limited


• Indian Oil (Mauritius) Ltd.
• Lanka IOC PLC
• IOC Middle East FZE
• IOC Sweden AB
• IOCL (USA) Inc.
• IndOil Global B.V Netherlands

Business & Commercial Knowledge www.Indigolearn.com PAGE 37


Particulars
Company Infosys Limited
Industry IT services, IT consulting
Incorporation Year 1981
Founder N. R. Narayana Murthy ,Nandan Nilekani, S.
Gopalakrishnan , S. D. Shibulal , K. Dinesh, N. S.
Raghavan , Ashok Arora
Headquarter Bengaluru, Karnataka, India
Chairman Nandan M Nilekani
Managing Director & CEO Salil Parekh
Interim CFO Nilanjan Roy
Business News Awarded “Excellent Partner Award” by Mazda
Awarded “Climate Neutral Now” at the UN Climate
Change Conference in Madrid
Certified in 2020 as ‘Top employer’
Ranking on Forbes World list 643rd Largest Public Corporations List
2019
Key Businesses - IT services & consultancy.
Company Philosophy Vision: - To be a globally respected corporation that
provides best-of-breed business solutions, leveraging
technology, delivered by best-in-class people.

Company’s Website www.infosys.com

Business & Commercial Knowledge www.Indigolearn.com PAGE 38


Portfolio of Products & Services of Infosys Limited

Services IT related services


It provides software development, maintenance and independent validation services to
companies in finance, insurance, manufacturing and other domains.

Services Key products & services


Its key products and services are:
• Finacle which is a universal banking solution with various modules for retail &
corporate banking
• NIA – Next Generation Integrated AI Platform (formerly known as Mana)
• Infosys Consulting – a global management consulting service
• Infosys Information Platform (IIP) – Analytics platform
• EdgeVerve Systems which includes Finacle, a global banking platform
• Panaya Cloud Suite
• Skava

Particulars
Company ITC Limited
Incorporation Year 1910
Headquarter Kolkata ,West Bengal, India
Chairman Yogesh Chander Deveshwar
Managing Director & CEO Sanjiv Puri
Chief Financial Officer (CFO) Rajiv Tandon
Business News Ears the Highest Global Recognition for Water
Stewardship
The only company to be water positive , covering
10.87 Lakh acres benefiting over 3.20 Lakh people in
15 states
Launched world’s most expensive chocolate priced at
Rs. 4.3 lakh/ Kg under its brand Fabelle
Ranking on Forbes World list 806th Largest Public Corporations List
2019 117th Best Employer’s List

Business & Commercial Knowledge www.Indigolearn.com PAGE 39


Key Businesses - Fast Moving Consumer Goods
- Hotels
- Paperboards & Specialty Papers
- Packaging
- Agri business
- Information Technology
Company Philosophy Mission:-To enhance the wealth generating capability
of the enterprise in a globalising environment,
delivering superior and sustainable stakeholder value
Vision: - Sustain ITC's position as one of India's most
valuable corporations through world class
performance, creating growing value for the Indian
economy and the Company's stakeholders
Company’s Website www.itcportal.com

Portfolio of Products & Services of ITC Limited

Business Fast Moving Consumer Goods (FMCG)


• Foods- major food brands include Aashirvaad, B natural, Sunfeast, Candyman,
Bingo and Yippee. It is present across 6 categories in the food business including
snack foods, ready-to-eat meals, fruit juices, dairy products and confectionery.

• Personal care products include perfumes, hair care and skincare categories. Major
brands are Fiama Di Wills, Vivel, Essenza Di Wills, Superia and Engage.

• Education and Stationery Products –major brands include Classmate, PaperKraft


and Colour Crew.

• Safety Matches and Agarbattis- major brands include Ship, i Kno and Aim brands of
safety matches and the Mangaldeep brand of agarbattis (Incense Sticks).

• Cigarettes, Cigars- major brands include Gold Flake, Navy Cut etc.

Business Hotels
Luxury hotels & welcome hotels: - ITC's Hotels division (under brands including
WelcomHotel) is India's second-largest hotel chain with over 90 hotels throughout India.
ITC is also the exclusive franchisee in India of two brands owned by Sheraton International
Inc.
Brands in the hospitality sector owned and operated by its subsidiaries include Fortune
Park Hotels and WelcomHeritage Hotels.

Business & Commercial Knowledge www.Indigolearn.com PAGE 40


Business Paperboard
Products such as specialty paper, graphic and other paper are sold under the ITC brand by
the ITC Paperboards and Specialty Papers Division. Major brand include ‘Classmate’

Business Packaging and Printing


ITC's Packaging and Printing division operates manufacturing facilities
at Haridwar and Chennai.

Business Information Technology


ITC operates through its fully owned subsidiary ITC Infotech India Limited.

Particulars
Company Larsen & Toubro Limited (L&T)
Incorporation Year 1938
Ownership Group L&T group
Headquarter Mumbai ,Maharashtra, India
Founder Henning Holck-Larsen, Søren Kristian Toubro
Group Chairman A M Naik
Managing Director & CEO S N Subrahmanyan
Chief Financial Officer (CFO) R Shankar Raman
Business News Inaugurated Phase 1 Metro express in Oct’19 in African
island nation of Mauritius by PM Shri Narendra Modi
and Pravind Kumar Jugnauth , PM of Mauritius
Secured the prestigious project of Engineering,
Procurement and Constructions of Green field Navi
Mumbai International Airport in Sept’2019
Ranking on Forbes World list 438th Largest Public Corporations List
2019 29th Best Employer’s List
Key Businesses - Construction
- Hydrocarbon Engineering
- Power
- Metallurgical & material handling
- Heavy Engineering
- Defence
- Shipbuilding
- Electrical & Automation

Business & Commercial Knowledge www.Indigolearn.com PAGE 41


- Construction & Mining Machinery
- L&T Valves
- L&T technology services
- L&T metro rail
- L&T Finance
- L&T realty

Company Philosophy Vision: - L&T shall be professionally-managed Indian


multinational, committed to total customer
satisfaction and enhancing shareholder value.

Company’s Website www.larsentoubro.com

Portfolio of Products & Services of Larsen & Toubro Limited (L&T)

Business Construction
L&T Construction is among the world’s Top 30 contractors. The business encompasses
multiple business - Buildings & Factories, Transport Infrastructure, Heavy Civil
Infrastructure, Smart World & Communication, Water & Renewable Energy and Power
Transmission & Distribution.

Business Hydrocarbon Engineering


L&T Hydrocarbon Engineering, a wholly owned subsidiary of L&T, is dedicated to serving
the oil and gas sector around the world. It delivers turnkey engineering and construction
solutions to offshore and onshore hydrocarbon projects.

Business Power
L&T provides integrated concept - to - commissioning solutions for supercritical thermal
power plants. They also offer comprehensive services for gas-based power plants.

Business Metallurgical & Material Handling


The business undertakes EPC projects for ferrous and non-ferrous metal industries, as well
as bulk material and ash handling systems in the power, port, steel and mining sectors.

Business Heavy Engineering


L&T Heavy Engineering manufactures and supplies custom designed equipment & critical
piping to process industries such as fertilizer, chemical, refinery, petrochemical, and oil &
gas, as well as to sectors such as thermal & nuclear power and aerospace.

Business Defence
L&T provides indigenous, design-to-delivery solutions across the defence spectrum – from
surveillance to strike capabilities, and mobility platforms essential to enhance their

Business & Commercial Knowledge www.Indigolearn.com PAGE 42


effectiveness. They also offer specialised turnkey defence construction solutions like
underground structures, military bases, storage depots, smart infrastructure and
modernisation of existing facilities.

Business Shipbuilding
L&T’s shipbuilding arm offers total solutions – from concept to design for new builds as
well as repair and retrofit – for warships.

Business Electrical & Automation


L&T Electrical & Automation offers a wide range of products and solutions for electricity
distribution and control, across various sectors: industries, utilities, buildings, residences,
marine vessels and agriculture

Portfolio of Products & Services of Larsen & Toubro Limited (L&T)

Business Construction & Mining Machinery


L&T’s construction equipment business manufactures, distributes and provides after-sales
support for construction and mining equipment.

Business L&T Valves


L&T Valves is a leader in flow-control solutions for critical services. The business has a
marketing network that spans the globe and is reinforced through strategic alliances with
international distributors.

Company LTI
A subsidiary of L&T, LTI is a global IT services and solutions provider with presence in 23
countries. With twenty-two delivery centres and a diversified work force worldwide, the
business is expanding into new geographies even as it consolidates its client facing
organization in North America and Europe.

Company L&T Technology Services


L&T Technology Services offers design and development solutions through the entire
development chain in multiple industries. The Company has design and delivery locations
in six centres in India, as well as two delivery centres in the US.

Company L&T IDPL


L&T Infrastructure Development Projects Ltd (L&T IDPL) is India’s premier infrastructure
developer. A leading player in ‘Public-Private-Partnership’ projects, it has business
interests in Roads & Bridges, Ports, Metro Rail and Power Transmission.

Business L&T Metro Rail


The Hyderabad Metro Rail is one of the world’s largest projects of its kind involving
public-private partnership in the mass transport sector. It will cover 72 km across three
corridors, transforming Hyderabad, triggering robust economic activity around the city.

Business & Commercial Knowledge www.Indigolearn.com PAGE 43


Business L&T Finance
L&T Finance Holdings offers a diverse set of financial products and services, covering
mutual funds, infra finance, home loans and more.

Business L&T Realty


The real estate arm of L&T extends the Company’s values of trust, professionalism and
commitment to the domain of commercial and residential properties. All properties of
L&T Realty embody a sustainable design philosophy and focus on fostering integrated
communities.

Business L&T Subsidiary & Associate companies


L&T has over 130 subsidiaries and 15 associate companies

Particulars
Company NTPC Ltd.
Industry Electric Utility
Incorporation Year 1975
Ownership Group Government Of India
Headquarter New Delhi, India
Chairman & Managing Director Gurdeep Singh
Chief Executive Officer (CEO) Gurdeep Singh
CFO Anil Kumar Gautam
Business News A term loan agreement for Rs. 5,000 crores signed
with SBI on 6th Dec’19
Awarded “Gold Peacock Award for Sustainability’
2019”
For FY – 18-19 paid dividend of Rs. 2,473 crore, 25% of
paid-up equity share capital
Ranking on Forbes World list 492nd Largest Public Corporations List
2019 288th Best Employer’s List
Key Businesses - Electricity generation and distribution
- natural gas exploration,
- production, transportation and distribution
Company Philosophy Vision: - To be the world’s leading power company,
energizing India’s growth.

Business & Commercial Knowledge www.Indigolearn.com PAGE 44


Mission: To provide reliable power and related
solutions in an economical, efficient and environment
friendly manner, driven by innovation and agility.

Company’s Website www.ntpc.co.in

Portfolio of Products & Services of NTPC Ltd.

Company Subsidiaries of NTPC Limited


• NTPC Electric Supply Company Ltd.
• NTPC Vidyut Vyapar Nigam Ltd.
• Kanti Bijlee Utpadan Nigam Ltd.
• Bhartiya Rail Bijlee Company Ltd.
• Patratu Vidyut Utpadan Nigam Ltd.
• Nabinagar Power Generating Company Pvt. Ltd.

Particulars
Company Oil & Natural Gas Corporation Limited
Industry Oil & Gas
Incorporation Year 1956
Ownership Group Government Of India
Headquarter Dehradun, Uttarakhand, India
Chairman & Managing Director Shashi Shanker
Chief Executive Officer (CEO) Shashi Shanker
CFO Subhash Kumar
Business News ‘Maharatana of the year (Non-manufacturing)’ in Dalal
Street’s Roll of Honour
“India Pride Award”
“Golden Peacock Award for Risk Management”
Global Energy Award 2019 for CSR – Diversified
program
Ranking on Forbes World list 220th Largest Public Corporations List
2019
Key Businesses - Oil exploration
- Development & production of crude oil
- Production of natural gas

Business & Commercial Knowledge www.Indigolearn.com PAGE 45


- Refining
Company Philosophy Vision: - To be global leader in integrated energy
business through sustainable growth, knowledge
excellence and exemplary governance practices.

Company’s Website www.ongcindia.com

Portfolio of Products & Services of ONGC Ltd.

Business Key areas and products


ONGC's operations include conventional exploration and production, refining and
progressive development of alternate energy sources like coal-bed methane and shale gas.
ONGC supplies crude oil, natural gas, and value-added products to major Indian oil and
gas refining and marketing companies. Its primary products crude oil and natural gas are
for the Indian market.

Company Subsidiaries of ONGC Limited


• ONGC Videsh Limited (OVL)
• Hindustan Petroleum Corporation Limited (HPCL)
• Mangalore Refinery and Petrochemicals Ltd (MRPL)

Company Joint Ventures of ONGC Limited


• ONGC Tripura Power Company Limited (OTPC)
• ONGC Petro-additions Limited (OPaL)
• Mangalore Special Economic Zone Limited (MSEZ)
• ONGC Mangalore Petrochemicals Limited (OMPL)
• Dahej SEZ Limited (DSL)

Business & Commercial Knowledge www.Indigolearn.com PAGE 46


Particulars
Company Power Grid Corporation of India Limited
(POWERGRID)
Industry Electric Utility
Incorporation Year 1989
Ownership Group Government Of India
Headquarter Gurugram , Haryana, India
Chairman & Managing Director K Sreekant
Director- Finance Sriramchandra Murthy Kocherlakota
Business News “National Award for Excellence in CSR &
Sustainability”
Retained position of “Fastest Growing Electric Utility
in Asia Pacific
“Best performing Power Transmission Utility”
“CBIP Special Jury Award for Innovative Excellence in
Power Transmission”
Ranking on Forbes World list 865th Largest Public Corporations List
2019 341st Best Employer’s List
Key Businesses - Power System Management
- Telecom
- Transmission and distribution
Company Philosophy Vision: - World Class, Integrated, Global Transmission
Company With Dominant Leadership in Emerging
Power Markets Ensuring Reliability, Safety and
Economy.
Mission: To become a Global Transmission Company
with Dominant Leadership in Emerging Power Markets
with World Class Capabilities.
Company’s Website www.powergridindia.com

Business & Commercial Knowledge www.Indigolearn.com PAGE 47


Portfolio of Products & Services of Power Grid Corporation of India Limited
(POWERGRID)

Business Key Areas


• Transmission & Distribution: - It is India’s largest Electric Power Transmission
Utility. It undertakes transmission of electricity through Inter-State Transmission
System (ISTS).

• Consultancy: - It provides in-house expertise in the Transmission, Distribution and


Telecom sectors, including Planning, Design, Engineering, Load Dispatch, OPGW on
intra-state Transmission network, Procurement Management, Operation &
Maintenance, Financing and Project Management.

• Telecom: - POWERGRID's telecom company, POWERTEL, operates a network of


47,735 Kilometers and points of presence in 688 locations across India.

Company Subsidiaries of Power Grid Corporation of India Limited (POWERGRID)


• Powergrid Vizag Transmission Limited
• Powergrid NM Transmission Limited
• Powergrid Unchahar Transmission Limited
• Powergrid Kala Amb Transmission Limited
• Powergrid Jabalpur Transmission Limited
• Powergrid Warora Transmission Limited
• Powergrid Parli Transmission Limited
• Powergrid Southern Interconnector Transmission System Limited
• Powergrid Vemagiri Transmission Limited
• Powergrid Medinipur Jeerat Transmission Limited
• Powergrid Mithilanchal Transmission Limited
• WR-NR Power Transmission Limited

Company Joint Ventures of Power Grid Corporation of India Limited


(POWERGRID)
Incorporated in India
• Powerlinks Transmission Limited
• Torrent Power Grid Limited
• Jaypee Powergrid Limited
• Parbati Koldam Transmission Company Limited
• Teestavalley Power Transmission Limited
• North East Transmission Company Limited
• National High Power Test Laboratory Private Limited
• Bihar Grid Company Limited
• Kalinga Bidyut Prasaran Nigam Private Limited(@)
• Cross Border Power Transmission Company Limited
• RINL Powergrid TLT Private Limited

Incorporated outside India


• Power Transmission Company Nepal Limited

Business & Commercial Knowledge www.Indigolearn.com PAGE 48


Particulars
Company Reliance Industries Limited
Incorporation Year 1966
IPO 1977
Ownership Group Reliance Group
Founder Dhirubhai Ambani
Headquarter Mumbai , Maharashtra, India
Present Head (CMD & CEO) Mukesh Ambani
Chief Financial Officer(CFO) Srikanth Venkatachari
Business News Saudi Aramco and reliance industries signed non
binding letter of intent in Aug’19 to acquire a 20%
Stake in Oil to Chemicals for US$ 75 billion
Reliance and Microsoft announced a partnership to
accelerate the digital transformation in India
Ranking on Forbes World list 71st Largest Public Corporations List
2019
Key Businesses - textile and polyester -
- energy
- materials
- retail
- entertainment
- digital services
- telecommunication
Company Philosophy At Reliance, the focus on growth is continuous and
never ending. Company’s motto “Growth is Life”
aptly captures the ever-evolving spirit of Reliance.
Vision :-Through sustainable measures, Reliance
creates value for the nation, enhances quality of life
across the entire socio-economic spectrum and helps
spearhead India as a global leader in all the domains
where it operates. Their ultimate aim is touch the
lives of people in a positive way.
Competitive Scenario Its different companies compete with different
businesses for their different products & services.
For example: - Reliance Jio Infocomm Limited (RJIL)
competes with Bharti Airtel, Vodafone, and BSNL.
Company’s Website www.ril.com

Portfolio of Products & Services of Reliance Industries Limited

Business & Commercial Knowledge www.Indigolearn.com PAGE 49


Company Reliance Retail
Nature Retail Business
Key Brands: Reliance Fresh, Reliance Footprint, Reliance Time Out, Reliance Digital,
Reliance Wellness, Reliance Trends, Reliance Autozone, Reliance Super, Reliance Mart,
Reliance iStore, Reliance Home Kitchens, Reliance Market (Cash n Carry) and Reliance
Jewel.

Company Reliance Life Sciences


Nature Medical & Industrial Biotechnology Business
Key Areas: It specializes in manufacturing, branding and marketing Reliance Industries
products in bio-pharmaceuticals, pharmaceuticals, clinical research services, regenerative
medicine, molecular medicine, novel therapeutics, biofuels, plant biotechnology, and
industrial biotechnology sectors of the medical business industry.

Company Reliance Institute of Life Sciences (RILS)


Nature Education Business
Key Areas: The institution offers higher education in various fields of life sciences and
related technologies.

Company Reliance Logistics


Nature Logistics Business
Key Areas: Transportation, distribution, warehousing, logistics and supply chain-related
products.

Company Reliance Clinical Research Services (RCRS)


Nature Contract Research Organization (CRO)
Key Areas: It specializes in the clinical research services industry. Its clients are primarily
pharmaceutical, biotechnology and medical device companies.

Company Reliance Solar


Nature Solar Energy Business
Key Areas: The company produce and retails solar energy systems primarily to remote and
rural areas. It offers a range of products based on solar energy - solar lanterns, home
lighting systems, street lighting systems, water purification systems, refrigeration systems
and solar air conditioners.

Portfolio of Products & Services of Reliance Industries Limited

Company Relicord
Nature Blood Banking Business
Key Areas: It provides cord blood banking service which is owned by Reliance Life
Sciences.

Business & Commercial Knowledge www.Indigolearn.com PAGE 50


Company Reliance Jio Infocomm Limited (RJIL)
Nature Broadband service provider
Key Areas: It gives 4G licences for operating across India.

Company Reliance Industrial Infrastructure Limited (RIIL)


Nature Setting up and operating Industrial Infrastructure business.
Key Areas: It is engaged in related activities involving leasing and providing services
connected with computer software and data processing.

Company LYF
Nature Device making business
Key Areas: it is a 4G-enabled VoLTE device brand from Reliance Retail.

Company Network 18
Nature Media Business
Key Areas: It has interests in television, digital platforms, publication, mobile apps, and
films. It also operates two joint ventures, namely Viacom 18 and History TV18. It also
owns the Colors TV brand.

Company Reliance Eros Productions LLP


Nature Retail Business
Key Areas: Joint venture with Eros International.

Company Reliance Textiles


Nature Textile Business
Key Areas: It supplies premium fabrics having brand name as ‘Vimal’

Particulars
Company State Bank of India
Industry Banking, Financial services
Incorporation Year 1806

Business & Commercial Knowledge www.Indigolearn.com PAGE 51


Ownership Government of India
Headquarter Mumbai , Maharashtra, India
Chairman Rajnish Kumar
Managing Director Anshula Kant, Arijit Basu, Dinesh Kumar Khara, P.K
Gupta
CEO Arijit Basu
Chief Financial Officer(CFO) Prashant Kumar
Business News 50th most trusted brand in India
During 2018-19, SBI extended financial assistance of
about Rs. 51,000 Cr to 47 infrastructure projects
Ranking on Forbes World list 460th Largest Public Corporations List
2019 385th Best Employer’s List
Key Businesses - Corporate Banking -
- Retail Banking
- Investment Banking
- Mortgage
- Loans
- Private Banking
- Wealth Management
- Credit Cards
- Finance & Insurance

Company Philosophy Vision:- Be The Bank of Choice for a transforming


India
Values: - Service, Transparency , Ethics, Politeness &
Sustainability

Company’s Website www.sbi.co.in

Portfolio of Products & Services of State Bank of India

Services Key areas


• Retail banking
• Corporate Banking
• Personal banking
• Investment Banking
• NRI services
• Agriculture
• Mortgage
• Loans
• Private Banking
• Wealth Management
• Credit Cards
• Finance & Insurance
• Government Business
• Interest Rate services

Business & Commercial Knowledge www.Indigolearn.com PAGE 52


Non -banking subsidiaries/Joint Ventures of State Bank of India are :-
• SBI Capital Markets Limited
▪ SBI CAP Securities Limited
▪ SBI CAP Ventures Limited
▪ SBI CAP (UK Limited)
▪ SBI CAP Trustees Co. Limited
▪ SBI CAP (Singapore Limited)
• SBI DFHI Limited
• SBI Mutual Fund Trustee Company Private Limited
• SBI Global Factors Limited
• SBI Pension Funds Private Limited
• SBI Funds Management Private Limited
• SBI Cards & Payment Services Private Limited
• SBI Life Insurance Company Limited
• SBI-SG Global Securities Services Private Limited
• SBI Business Process Management Services Private Limited
• SBI General Insurance Company Limited
• C-Edge Technologies Limited
• Macquarie SBI Infrastructure Management. Pte. Ltd.
• SBI Macquarie Infrastructure Management Private Limited
• SBI Macquarie Infrastructure Trustee Private Limited
• Oman India Joint Investment Fund-Management. Co. Private Limited
• Oman India Joint Investment Fund-Trustee Co. Private Limited
• SBI Foundation
• SBI Infra Management Solutions Pvt. Ltd.
• JIO Payments Bank Ltd

Portfolio of Products & Services of State Bank of India

Foreign Banking Subsidiaries/Joint Ventures/ Investments of State Bank of India are :-


• State Bank of India (California)
• SBI Canada Bank
• CIBL Moscow
• SBI Mauritius Limited
• Bank SBI Indonesia
• Nepal SBI Bank Limited
• Bank SBI Botswana Limited
• Bank of Bhutan Limited
• Sterling Bank PLC
• Kukuja Project Development Company

Foreign Non-Banking Subsidiary of State Bank of India are :-


• SBI Servicos Limitada, Brazil

Business & Commercial Knowledge www.Indigolearn.com PAGE 53


Particulars
Company Tata Sons Private Limited
Incorporation Year 1868
Ownership Group Tata group
Headquarter Mumbai ,Maharashtra, India
Founder Jamsetji Tata
Chairman Natrajan Chandrasekaran
Chief Financial Officer (CFO) Eruch N Kapadia
Business News ‘Tata’ entered top 100 most valuable brands in 2019
Market capitalization of all 28 listed Tata group
companies rose to 10.88 trillion as of Feb’19
Ranking on Forbes World list Tata Motors – 769th Largest Public Corporations List
2019 TCS – 374th Largest Public Corporations List
Tata Steel – 552nd Largest Public Corporations List
Tata Motors – 304th Best Employer’s List
Tata Steel – 391st Best Employer’s List
Business & Shareholding Tata Sons is the principal investment holding
company and promoter of Tata companies.
Sixty-six percent of the equity share capital of Tata
Sons is held by philanthropic trusts, which support
education, health, livelihood generation and art and
culture. There are 29 publicly-listed Tata enterprises.
Company Philosophy Tata has been value driven. These values continue to
direct the growth & business of Tata Companies. The
five core Tata values underpinning the way they do
business are pioneering, integrity, excellence, unity
and responsibility.
Company’s Website www.tata.com

Business & Commercial Knowledge www.Indigolearn.com PAGE 54


Portfolio of Products & Services of Tata Sons Private Limited

Business Information Technology


The group's IT companies led by TCS operate globally, serving a diverse set of customers
and innovating a suite of market-leading products.
Major companies are :-
• Tata Consultancy Services
• Tata Elxsi

Business Steel
‘Tata Steel’ came into being in 1907 and holds the distinction of being Asia’s first
integrated steel company.

Business Automotive
Tata Motors, the group's flagship automotive company, manufactures and markets
automobiles for every need and segment.
Major companies are:-
• Tata Motors
• Jaguar Land Rover
• Tata Autocomp Systems

Business Consumer & Retail


The group's foray into the Consumer and Retail segment began with the setting up of Tata
Oil Mills Company, known as TOMCO, in 1917.
Major companies are:-
• Tata Chemicals
• Tata Global Beverages
• Voltas
• Titan
• Infiniti Retail
• Trent

Business Infrastructure
Major companies are :-
• Tata Power
• Tata Projects
• Tata Housing
• Tata Consulting Engineers
• Tata Realty & Infrastructure

Business & Commercial Knowledge www.Indigolearn.com PAGE 55


Portfolio of Products & Services of Tata Sons Private Limited

Business Financial Services


The group's foray into Financial Services commenced in 1919 under the chairmanship of Sir
Dorab Tata, with the set-up of New India Assurance.
Major companies are:-
• Tata Capital
• Tata AIA Life
• Tata Asset Management
• TATA AIG

Business Aerospace & Defence


The Tata group has supported the creation of a 'Made in India' backbone for the Indian
armed forces for decades, and is emerging as the largest player in India's private sector
defence industry.
Major Company is:-
• Tata Advanced Systems

Business Tourism & Travel


Major Companies are:-
• Indian Hotels Company
• TATA SIA Airlines
• Air Asia India

Business Telecom & Media


The Tata group's telecom enterprises cater to the communication requirements of global
business houses to SMEs, and from wholesale to home networks.
Major companies are:-
• Tata Communications
• Tata Sky
• Tata Teleservices

Business Trading & Investments


The Tata group commenced business as a private trading firm in 1868. Tata International,
Tata Industries and Tata Investment Corporation form the three enterprises in this sector.

Business & Commercial Knowledge www.Indigolearn.com PAGE 56


Particulars
Company Wipro Limited
Industry IT services, IT consulting
Incorporation Year 1945
Founder Mohammed Hashim Premji
Headquarter Bengaluru, Karnataka, India
Chairman Azim Premji
Executive Director & CEO Abidali Z Neemuchwala
CFO Jatin Pravinchandra Dalal
Business News Leader in Artificial Intelligence Consultancies by global
research and advisory firm Forrester Research Inc. for
2019
HFS Top Finance and Accounting Service Providers,
Energy Service Providers and Google AI Services, 2019
Ranking on Forbes World list 857th Largest Public Corporations List
2019 193rd Best Employer’s List
Key Businesses - IT services & consultancy
- Digital strategy
Company Philosophy Vision: - “To earn our clients’ trust and maximize the
value of their businesses by providing solutions that
integrate our deep industry insights, our leading
technology and best-in-class execution”.

Company’s Website www.wipro.com

Business & Commercial Knowledge www.Indigolearn.com PAGE 57


Portfolio of Products & Services of Wipro Limited

Services Key Areas


Wipro Limited is a leading global information technology, consulting and business process
services company. They provide services like cognitive computing, hyper-automation,
robotics, cloud, analytics, infrastructure service etc.

Company Subsidiaries
• Western India Products Limited
• Wipro Consumer Care & Lighting
• Wipro Infrastructure Engineering
• Wipro GE Medical Systems

Business & Commercial Knowledge www.Indigolearn.com PAGE 58


(B) An Overview of selected Global Companies

Particulars
Company Deutsche Bank AG
Industry Banking, Financial services
Incorporation Year 1870
Headquarter Frankfurt, Germany
Chairman Paul Achleitner
Chief Executive Officer(CEO) Christian Sewing
Chief Financial Officer(CFO) Frank Kuhuke
Business News ‘Best Banking Performer, Germany’ by Global Brands
Magazine Award
Reported 32 % increase in Net income from its Branch
operations
Ranking on Forbes World list 2019 547th Largest Public Corporations List
Company Philosophy Vision: - Deutsche is clear: “we are here to perform - in
business and beyond. We do this with a unique mix of passion
and precision. This measured approach gives us the
confidence to enable agile minds to look beyond the obvious,
gaining advantage for everyone we work with.”
Mission: - Through their economic success and competitive
international presence, they create value for their
shareholders, their clients, their employees and society at
large while up holding stringent environmental and social
norms to support a sustainable future.

Company’s Website www.deutschebank.co.in

Business & Commercial Knowledge www.Indigolearn.com PAGE 59


Portfolio of Products & Services of Deutsche Bank AG

Product For Corporate Clients ,Institutional clients, Governments and


agencies
• Asset management
• Cash management for financial institutions
• Debt Capital Markets
• Debt Trading
• Equity Capital Markets
• Global Equities
• Securities Services
• Trust and Agency Services
• Mergers & acquisitions (M&A)
• Sustainable products & investment

Product For Private Clients


Private & Commercial Clients Germany / International is the retail bank of Deutsche Bank.
In Germany, it operates under two brands - Deutsche Bank and Postbank.

Product Wealth Management


It functions as the bank's private banking arm, serving high-net-worth individuals and
families worldwide. The division has a presence in the world's private banking hotspots,
including Switzerland, Luxembourg, the Channel Islands, the Caymans and Dubai

Business & Commercial Knowledge www.Indigolearn.com PAGE 60


Particulars
Company American Express Company (Amex)
Industry Banking, Financial services
Incorporation Year 1850
Headquarter New York, United States
Chairman Stephen Squeri
Chief Executive Officer(CEO) Stephen Squeri
Chief Financial Officer(CFO) Jeffrey C. Campbell
Business News Added 6 Lakh new merchants since 2017 in India
Ranked 72nd on Fortune 500 companies in 2019
Ranking on Forbes World list 2019 83rd Largest Public Corporations List
43rd Best Employer’s List
Key Businesses - Charge Cards
- Credit Cards
- Traveler’s Cheque
- Corporate Banking
- Finance
- Insurance
- Travel
Company Philosophy Vision: - To ensure our customers receive massive rewards in
life. Not only do we move towards our goal of being a flying
partner of you but also a life-ensuring partner. Up to sky and
down to earth, American Express turns your dreams to
reality.
Mission: - American Express aims to provide exceptional
products and first-class services with excellent value. We
believe that serving our communities is not only integral to
running a business successfully, but also part of our
responsibilities as citizens of the world.

Company’s Website www.americanexpress.com

Business & Commercial Knowledge www.Indigolearn.com PAGE 61


Portfolio of Products & Services of American Express Company (Amex)

Product Key Areas


• Financial Services

• Investment Banking

• Card Products:- Consumer Cards, Card acceptance outside the United States, Card
design, ExpressPay, Small Business services ( also known as American Express
OPEN), Commercial Cards, Non-proprietary cards and Merchant account.

• Non Card Products: - Traveler's checks, Shearson/American Express, Financial


advisors, International bank, Travel, Publishing and Individual banking.

Business & Commercial Knowledge www.Indigolearn.com PAGE 62


Particulars
Company Nestle
Industry Food processing
Incorporation Year 1866
Headquarter Vevey, Vaud, Switzerland
Founder Henri Nestle
Chairman Paul Bulcke
Chief Executive Officer(CEO) Ulf Mark Schneider
Chief Financial Officer(CFO) Francois Xavier Roger
Business News Decided to distribute upto CHF 20 billion over the period 2020
to 2022, in form of Share buy back
Ranking on Forbes World list 2019 42nd Largest Public Corporations List
79th Best Employer’s List

Key Businesses - Baby food


- Coffee,
- Dairy products
- Breakfast cereals
- Confectionery
- Bottled water
- Ice cream
- Pet foods
Company Philosophy Vision: - To be a leading, competitive, Nutrition, Health and
Wellness Company delivering improved shareholder value by
being a preferred corporate citizen, preferred employer,
preferred supplier selling preferred products.
Mission: - Our mission of "Good Food, Good Life" is to provide
consumers with the best tasting, most nutritious choices in a
wide range of food and beverage categories and eating
occasions, from morning to night.

Company’s Website www.nestle.in

Business & Commercial Knowledge www.Indigolearn.com PAGE 63


Portfolio of Products & Services of Nestle

Product Key Business areas.


Nestlé has over 2000 brands with a wide range of products across a number of markets,
including coffee, bottled water, milkshakes and other beverages, breakfast cereals, infant
foods, performance and healthcare nutrition, seasonings, soups and sauces, frozen and
refrigerated foods, and pet food.

Major Segments Name of Key brands


Beverages Nescafe
Breakfast Cereals NesPlus
Chocolates & Confectionery Kitkat, Munch
Milk products & Nutrition Nestle Baby, Ceregrow, Nangrow
Prepared Dishes & Cooking aids Maggi
Vending & Food services Nescafe Alergia, Nescafe Solution, Spectra
Double option, Frio, EZ Care.

Company Joint ventures by NESTLE


• Cereal Partners Worldwide with General Mills
• Beverage Partners Worldwide with Coca-Cola Company
• Lactalis Nestle Produits Frais with Lactalis
• Nestle Colgate-Palmolive with Colgate-Palmolive

Business & Commercial Knowledge www.Indigolearn.com PAGE 64


Particulars
Company Microsoft Corporation (MS)
Industry Technology
Incorporation Year 1975
Headquarter Redmond, Washington, U.S.
Founder Bill Gates & Paul Allen
Chairman John W. Thompson
Chief Executive Officer(CEO) Satya Nadella
Chief Financial Officer(CFO) Amy E. Hood
Fortune Global 500 Ranking 26th Out of 500 (2018-19)
Business News 16th Largest Public Corporations List
2nd Best Employer’s List
Ranking on Forbes World list 2019
Key Businesses - Developer of personal computer software systems &
applications
- Research & development
- E-mail services
- Social networking service
- Cloud Computing
- Video Games
- Internet
- Corporate venture capital
Company Philosophy Vision: - To help individuals and businesses realise their full
potential.
Mission: - To empower every person and every organization
on the planet to achieve more.

Company’s Website www.microsoft.com

Business & Commercial Knowledge www.Indigolearn.com PAGE 65


Portfolio of Products & Services of Microsoft Corporation

Product Key Business areas.


Microsoft Corporation develops, licenses, and supports software, services, devices, and
solutions worldwide.
Major products and services provided by Microsoft corporation are listed below:-
• Windows Server
• Office 365
• Microsoft Office Suite
• Windows Client.
• SQL server
• SharePoint Server
• Microsoft Azure
• Dynamics ERP
• Exchange server
• Skype for business
• Visual Studio
• Xbox

Company Six major business units of Microsoft Corporation in India.


• Microsoft Research India
• Microsoft India (R&D) Private Limited
• Microsoft Core Services Engineering and Operations India
• Microsoft India Global Delivery
• Microsoft Corporation India (Pvt) Ltd
• Microsoft Customer Service and Support

Business & Commercial Knowledge www.Indigolearn.com PAGE 66


Particulars
Company International Business Machines Corporation (IBM)
Industry Cloud computing ; Cognitive computing
Incorporation Year 1911
Headquarter Armonk, New York, U.S.
Founder Charles Ranlett Flint
Chairman Ginni Rometty
Chief Executive Officer(CEO) Ginni Rometty
Chief Financial Officer(CFO) James J. Kovanaugh
Fortune Global 500 Ranking 38th out of 500 (2018-19)
Business News Acquired Red Hat in 2019 for $ 190.00 per Share in cash
In 2019, granted patents across key technology area
Ranking on Forbes World list 2019 60th Largest Corporations List
11th Best Employer’s List
Key Businesses - cloud computing
- cognitive computing
- commerce
- data and analytics
- Internet of Things (IoT)
- IT infrastructure
- Mobile
- security
Company Philosophy Vision: - IBM’s corporate vision is “to be the world’s most
successful and important information technology company.
Mission: - IBM’s corporate mission is “to lead in the creation,
development and manufacture of the industry’s most
advanced information technologies, including computer
systems, software, networking systems, storage devices and
microelectronics.

Business & Commercial Knowledge www.Indigolearn.com PAGE 67


Company’s Website www.ibm.com

Portfolio of Products & Services of International Business Machines Corporation (IBM)

Product & Key business areas.


Services
• Technologies
▪ Analytics
▪ Artificial intelligence
▪ Automation
▪ Blockchain
▪ Cloud computing
▪ IT infrastructure
▪ IT management
▪ Mobile technology
▪ Security
▪ Software development

• Business needs
▪ Business operations
▪ Collaboration
▪ Commerce
▪ Content management
▪ Customer service and CRM
▪ Finance
▪ Human resources
▪ Marketing and sales
▪ Supply chain management

• Services
▪ Business Consulting
▪ Business Resiliency Services
▪ Cloud services
▪ Digital workspace services
▪ Network Services
▪ IBM Services Platform with Watson
▪ Techology support services

Company Indian Subsidiary of IBM


• IBM India Private Limited

Company Indian Joint Venture of IBM


• Tata Information Systems Limited

Business & Commercial Knowledge www.Indigolearn.com PAGE 68


Particulars
Company Intel Corporation
Industry Semi-conductors
Incorporation Year 1968
Headquarter Santa Clara, California, U.S.
Founder Gordon Moore & Robert Noyce
Chairman Andy D. Bryant
Chief Executive Officer(CEO) Bob Swan
Chief Financial Officer(CFO) George Davis
Fortune Global 500 Ranking 43rd out of 500 (2017-18)
Business News Acquired AI chip maker ‘Habana Labs’, for approx.. $ 2 billion
in Dec’2019
Sold majority smartphone modem business to Apple valued at
$1 billion in 2019
Ranking on Forbes World list 2019 44th Largest Corporations List
64th Best Employer’s List
Key Businesses - Semiconductor chip maker & microprocessor
manufacturing business.
Company Philosophy Vision: - If it's smart and connected, it's best with Intel.
Mission: - Utilize the power of Moore's Law to bring smart,
connected devices to every person on earth.

Company’s Website www.intel.com

Business & Commercial Knowledge www.Indigolearn.com PAGE 69


Portfolio of Products & Services of Intel Corporation

Products Key products offered by Intel


• Central processing units
• Microprocessors
• Integrated graphics processing units (iGPU)
• Systems-on-chip (SoCs)
• Motherboard chipsets
• Network interface controllers
• Modems
• Mobile phones
• Solid state drives
• Wi-Fi and Bluetooth Chipsets
• Flash memory
• Vehicle automation sensors
• Software
• Intel Gateways

Business & Commercial Knowledge www.Indigolearn.com PAGE 70


Particulars
Company Hewlett-Packard Company (HP)
Industry Computer hardware & software; IT services & consulting
Incorporation Year 1939
Headquarter Palo Alto, California, U.S.
Founder Bill Hewlett & David Packard
Chairman Chip Bergh
Chief Executive Officer(CEO) Enrique Lores
Chief Financial Officer(CFO) Steve Fieler
Fortune Global 500 Ranking 55th out of 500 (2017-18)
Business News Launched the World’s first notebook with ocean-bound
plastics in Sept’19
Ranking on Forbes World list 2019 279th Largest Public Corporations List
393rd Best Employer’s List
Key Businesses - Hardware & software services
- IT Products
Company Philosophy Vision: - To create technology that makes life better for
everyone, everywhere — every person, every organization,
and every community around the globe

Company’s Website www8.hp.com

Business & Commercial Knowledge www.Indigolearn.com PAGE 71


Portfolio of Products & Services of HP

Products Key products offered by HP


• Printers
• HP Software products
• HP Converged Cloud products
• Digital Cameras
• Scanners
• Tablet computers
• Mobile phones
• Pocket Computer
• Desktop calculators and computers
• Business desktops
• Thin clients
• Personal desktops
• Business notebooks
• Personal notebooks
• Workstations
• Servers
• Enterprise storage
• "StorageWorks" Storage element managers
• Storage area management
• ProCurve
• Telepresence and videoconferencing
• External hard disk drives

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Particulars
Company Apple Inc.
Industry Technology
Incorporation Year 1976
Headquarter Cupertino, California, U.S.
Founder Steve Jobs , Steve Wozniak & Ronald Wayne
Chairman Arthur D. Levinson
Chief Executive Officer(CEO) Tim Cook
Chief Financial Officer(CFO) Luca Maestri
Fortune Global 500 Ranking 3rd out of 500 (2017-18)
Business News Acquired shazam app in 2018 for indisclosed amount
Ranking on Forbes World list 2019 6th Largest Public Corporations List
4th Best Employer’s List
Key Businesses - Designs, develops & sells consumer electronics,
computer software & online services
Company Philosophy Vision: - “We believe that we are on the face of the earth to
make great products and that’s not changing. We are
constantly focusing on innovating. We believe in the simple
not the complex”.
Mission :- Apple is committed to bringing the best personal
computing experience to students, educators, creative
professionals and consumers around the world through its
innovative hardware, software and Internet offerings

Company’s Website www.apple.com

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Portfolio of Products & Services of Apple Inc.

Products Key products offered by Apple Inc.


• Mac
• iPod
• iPhone
• iPad
• Apple Watch
• Apple TV
• HomePod
• Software
• Electric vehicles
• Apple Energy, LLC is a wholly owned subsidiary of Apple Inc. that sells solar energy

Services Key services offered by Apple Inc.


• Apple Pay
• Apple Store
• iTunes Store
• App Store
• Mac App Store
• iBooks Store
• iCloud
• Apple Music

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Particulars
Company Walmart Inc.
Industry Retail
Incorporation Year 1962
Headquarter Bentonville, Arkansas, U.S.
Founder Sam Walton
Chairman Greg Penner
Chief Executive Officer(CEO) Doug McMillon
Chief Financial Officer(CFO) Bret Biggs
Fortune Global 500 Ranking 1 out of 500 (2017-18)
Business News Walmart India & HDFC Bank announced co-branded credit
card exclusively for over 1 million ‘Best Price’ members in
Dec’2019
Walmart acquires 77% shares of Flipkart on 9th May’18
Ranking on Forbes World list 2019 29th Largest Public Corporations List
Key Businesses - Chain of hypermarkets, discount department stores,
and grocery stores.
Company Philosophy Vision: - “Be THE destination for customers to save money,
no matter how they want to shop.”
Mission: - “To save people money so they can live better.”

Company’s Website www.walmart.com

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Portfolio of Products & Services of Walmart Inc.

Products Key products offered by Walmart Inc.


• Electronics
• Movies and music
• Home and furniture
• Home improvement
• Clothing
• Footwear
• Jewelry
• Toys
• Health and beauty
• Pet supplies
• Sporting goods and fitness
• Auto
• Photo finishing
• Craft supplies
• Party supplies
• Grocery

Services Key services offered by Walmart Inc.


• Walmart-2-Walmart
• Walmart MoneyCard
• Pickup Today
• Walmart.com
• Walmart Pay

Retail Operating divisions of Walmart Inc.


Corporation
• Walmart U.S.
• Walmart International
• Sam's Club
• Global eCommerce

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GOVERNMENT POLICIES FOR BUSINESS
GROWTH

Introduction & Pre/Post 1991 era.


Government policies for business growth are the policies and laws framed by the
government for growth and development of any business. Legal processes, tax policies,
business restrictions, financial reporting of any nation follows from government policies.

Before 1991 Indian economy was a closed economy. There were a lot of restrictions from
government in doing trade or business in areas like imports, foreign direct investment etc.
Private sectors players were having a very limited role in economy. Public sectors companies
dominated our Indian economy. Government controlled and regulated everything.

But post 1991, lot of reforms and measures were introduced by the government for the
revival, growth and development of businesses. Indian economy was now an open economy.
Introduction of new government policies brought a beneficial change in the business
environment of the country and Indian economy as a whole began to move forward towards
the verge of revival.

Policies in the Contemporary Global Economies.


Efforts were made for improving and enhancing economic policies. These efforts were
commonly referred to as LPG i.e. Liberalization, Privatization and Globalization.

• Liberalization: -
Liberalization refers to relaxation and easing of economic policies by the
government so as to make process and path of doing business easier and smoother.
Example: - Simplification of taxes, abolishment of Licence Raj and Inspector Raj etc.

• Privatization: -
Privatization refers to transfer of ownership, property or business from public sector
(i.e. government) to private sector.
Example: - Videsh Sanchar Nigam Limited (VSNL), once a fully owned government
company, was eventually taken over by a private player named Tata Telecom.

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• Globalization: -
Globalization refers to removal of cross-border barriers on trade and commerce like
removal of restrictions on imports & exports, allowing foreign investments etc.
thereby giving birth to a business environment which is free from boundaries. It
empowers an organisation to grow its wings of business internationally and globally.
Example: - Globalization of Media & Entertainment -Netflix is the world's leading
internet entertainment service with 130 million memberships in over 190 countries
providing products likeTV series, documentaries, feature films and much more.

Meaning of Policies.
Policies can be defined as a plan or course of action that are primarily used for making
decisions , framing laws, setting guidelines and rules for a business organisation.
In India elections are conducted and the majority vote winning political party forms the
government. This government possess and holds the power to take decisions and frame
policies.
Example: - In India BJP government won the elections in 2014 and after coming into
power it framed various policies like LPG connection for all, bank accounts for all
(commonly known as Pradhan Mantri Jan Dhan Yojna) etc.

Politics-Policy relationship Model:-


Politics-Policy relationship model is also called as ‘Black Box Model’ or ‘Feedback
Approach’. In this type of model government obtains feedback from the public in respect
of the policies framed by them and after getting feedbacks, if required, makes necessary
changes in those earlier framed policies and then re-implements the revised policy again.
Example:-This model can be understood by a very recent example of implementation of
GST Law in India on 1st July 2017. Post implementation of GST law, government
continuously kept on taking feedbacks from people of the country to constantly
improve, change and ease the newly introduced GST law so that it becomes more
convenient and easier for common mass to abide by and comply with newly launched
GST Law.

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Public Policy.
Public policy is guided by Social, Cultural, Religious and Political factors.

Some classic examples of public policies framed and implemented in India in relation to
political, social, cultural & religious factors are: -

(a) Political Factor: -


Coke (a foreign Company) was forced to exit its business operations from India
because the then government believed strongly in Swadeshi (i.e. Indian) goods.
Afterwards in 1990, Coke was able to resume its business operations again in India
because now the current government of that period lifted restrictions on it business
activities.
(b) Social & Cultural factor: -
Reservation of special compartments and seats exclusively for ladies in public
transport system such as railways, buses etc.
(c) Religious factor: -
Equal respect for all caste & religions in India can be termed as a religious policy
which was framed in the constitution of India.

The nature of public policies consists of following characteristics:-

• Public policies are always goal oriented and are framed by the government to provide
benefits to large number of people and to attain a certain defined objective.
Example: - Implementation of GST (Goods & Services Tax) as a single indirect tax
structure in order to remove complexity in compliance of various indirect taxes like
excise duty, service tax, sales tax ,VAT etc. ; Introduction of Companies Act 2013
thereby scrapping earlier Companies Act 1956 in order to update and simplify
Companies Law.

• Public policies represents the outcome of government’s collective actions.


Example: - Indian Legal system wherein law, rules, regulations, duties etc. are defined
by collective actions.

• Public policy is what the government actually decides or chooses to do.


Example: - Laws & regulations made by government primarily focussing towards
growth and development of infrastructure, agriculture sector etc.

• Public policies are always framed in positive direction so as to resolve a particular


specific problem but sometimes it may also turn out to be negative if such policies
adversely impacts society as a whole.

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Example: - Policies framed by democratic government usually benefits masses
whereas policies framed by dictator of a particular nation may largely effect people
of that nation in a negative manner.

Public Policy Process


Policy making is a dynamic and continuous process.

Policy Formulation Process framework is a vicious circle and involves following


components or steps which are inter-connected to each other in a chained manner:-

✓ Problem Identification
✓ Policy Formulation,
✓ Adoption of the policy,
✓ Policy Implementation
✓ Policy Evaluation.

The Nature of Public Policy


Three types of public policies are:-

1. Restrictive policies: -
It restricts, limits and discourages certain activities.
Example: - Custom duty imposed on imported goods so as to protect Indian goods,
ban on sale of liquor in some states etc.
2. Regulatory practices: -
It regulates and controls activities or process of a particular sector of economy.
Example: - Securities & Exchange Board of India (SEBI) regulates and controls Stock
& Capital markets in India.
3. Facilitating policies: -
It is a policy which makes the functioning of another activity easier and smooth.
Example: - National Skills Development Corporation (NSDC) formation is a
facilitating policy of the government of India for development of youth skills to
facilitate employment.

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Post-Independence Public Policy
After Independence, India adopted mixed economic policy which contained
characteristics of both capitalistic and communist economic policies. In mixed economic
policy structure, both public as well as private sector companies were allowed to
operate, own and do business. Core sectors like oil, railways etc. were controlled by the
government and non-core sectors like agriculture were given to private sector players.

Post-Independence, Indian economy was in suffering and pain. Industrialisation was very
little and pace of industrialisation was very slow and almost stagnant. To revive the Indian
economy from crisis and misery the then Government of India framed Constitution of
India in 1950. Thus since independence many policies, laws & regulations were enacted,
formulated and implemented by the government for economic growth and social
development of the Indian economy.

Examples of few public policies post-independence are: - Industries (Development &


Regulation Act) 1951, Formation of Planning commission, The New Industrial Policy
1991, Foreign Exchange Management Act (FEMA) 1999 etc.

Need for Reforms


Questions were raised on India’s mixed economy system due to high taxation rates, huge
loss in industries, emergence of trade-unionism and also due to various other restrictions
imposed by the government of our country. Therefore, in the year 1992, government was
eventually forced to open up the Indian economy. Private sector industries began to
emerge and divestment (i.e. sale of shares to public) was carried out in public sector
enterprises.

Policy Decision & Goal


Policy emerges from decisions and decision is taken in line with goal. The essence of
decision making lies in the fact that one has to make a choice from multiple alternatives
available to him. Thus decision is the act of making a choice.

Regulatory policies with regulation of trade, business etc. and Distributive policies
meant for the benefit of specific sections of the society were laid down by the
government.

Liberalization policy completely changed the face of Indian economy. Foreign exchanges
rules were simplified and foreign funds from FII (Foreign institutional Investors) and FDI
(Foreign Direct Investment) started to flow in Indian economy.

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Privatization
Privatisation policy was implemented in 1991 to deal with slow and stagnant growth of
Indian economy and Indian industries. Continuous shortage of foreign currency problem
was being faced by the government due to inefficient business operations of government
owned companies. Thus, to cope up with immediate shortage of foreign currency, Foreign
Direct Investment (FDI) was now being allowed by the government.

Privatisation helped in increasing market potential and competitiveness. It also paved way
for restructuring and reforming public sector companies.

Following types of Privatisation were prevalent: -

• Delegation: - Majority control vested in the hands of the government and private
industries were allowed to play a very limited role in business operations of few
industrial sectors.
• Divestment: - Majority control and responsibility of particular government
company is gradually sold and surrendered to one or more private players.
• Displacement: - Eventually the growth of private sector industries in some sectors
completely eliminated government owned control and domination.
• Disinvestment: - Government sold its stake in public companies to private players.

Foreign Direct Investment (FDI) in India


Foreign direct investment (FDI) is defined as flow of investment in the form of a
controlling ownership in a business in one country by an entity based in another
country. Control is primarily achieved by capturing a majority stake in ownership in a
company or by expanding operations of an existing business in that country.
Quantum of permission of FDI varies from one sector of industries to another sector. In
few sectors like atomic energy, agricultural sector, gambling & betting etc. FDI is
completely restricted. Some examples of permission in few sectors are: -
✓ Infrastructure: - 100%
✓ Automotive: - 100%
✓ Cash & Carry wholesale Model: - 100%
✓ Single Branded Retail: - 100%
✓ Multi Brand Retail: - 51%
✓ Airlines: - 49%
✓ Power Exchange: - 49%

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Foreign Institutional Investors (FIIs)
The term FIIs represents Foreign Institutional Investors. Foreign Institutional
investors (FIIs) are entities established or incorporated outside India and make
proposals for investments in India. Institutional investors mainly consist of hedge funds,
insurance companies, pension funds and mutual funds.

FIIs are vital source for inflow of foreign currency for short term period.

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ORGANISATIONS FACILITATING BUSINESS

INTRODUCTION

Business Facilitators: -
A Business Facilitator helps in easing and simplifying the process of doing business. It also helps
an organization in accomplishing it goals and objectives.

Business Facilitation System: -


Business Facilitation System is a network or structure which aids in performing business
functions. It comprises of three layers namely: -

(i) Funding & Non-Funding Institutions: -


Funding institutions consists of those institutions which provides funds and financial
assistance to business enterprises.
Example: - The National Bank for Agriculture and Rural Development (NABARD),
Industries Development Bank of India (IDBI) etc.

Non-Funding institutions consists of policy making & executive agencies like The Reserve
Bank of India (RBI), The Securities & Exchange Board of India (SEBI), Competition
Commission of India (CCI) & Insurance Regulatory and Development Authority (IRDA).

(ii) Auxiliaries/ Aids to Trade: -


It consists of organizations such as banking, insurance, transport, warehousing etc.

(iii) Point of Contact(POC) Business facilitators:-


Few examples of POC Business facilitators are given below: -

• Freight Forwarder: -
Freight forwarders act as an intermediary between the shipper and transportation
services and are responsible for the transportation of goods from one destination to
another.

• Business Incubator: -
Business incubators are organizations which helps startup and early stage companies
in achieving growth and success.

• Business Accelerator: -
The attention of business accelerators is on rapid growth and successful product
launch.

• Financial Consultant: -
A financial consultant helps an organization in arrangement of various sources of
finance like debt, equity etc.

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Business Facilitators in Financial Sector: -
It comprises of intermediaries in the financial sector which assists various clients in functions
and activities related to banking, finance etc.
Few examples of such intermediaries are Non-Governmental Organisations (NGOs), Village
Knowledge Centre, insurance agents, retired bank employees etc.

Government as a Business Facilitator: -


The government facilitates business by defining various business friendly policies. It also creates
various funding and non-funding institutions for implementation of business policies.
Examples of non-funding institutions are RBI, SEBI, CCI, IRDA etc. whereas examples of funding
institutions are NABARD, IDBI etc.
LPG or GPL policy i.e. the policy of liberalization, privatization and globalization is regarded as
a significant advancement in business facilitation in India.

NON-FUNDING INSTITUTIONS FOR BUSINESS FACILITATION IN INDIA


(INDIAN REGULATORY BODIES)
Non Funding institutions primarily consists of policy making & executive agencies like The Reserve
Bank of India (RBI), The Securities & Exchange Board of India (SEBI), Competition Commission of India
(CCI) & Insurance Regulatory and Development Authority (IRDA).These institutions do not invest in
businesses and therefore they are called as non-funding institutions.

(1) Reserve Bank of India (RBI)

Introduction: -
The Reserve Bank of India (RBI) is the central bank of India and was established on 1st April
1935. It is an independent authority which regulates the financial sector in India comprising
of commercial banks, financial institutions and non-banking finance companies.

Role of RBI: -
• It plays a vital role in facilitating and promoting business and trade in the economy.
• It helps in achieving economic growth & stability.
• It controls and formulates India’s monetary policy.
• It advises government in formulation of economic & financial policies.
• It helps in development of banking system & financial institutions.
• It helps in keeping inflation in check.
• It helps the government to raise money from public by way of issuing bonds and
government approved securities.

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Functions of RBI: -

• Issuer of Currency: -
RBI prints money/currency and formulates the monetary policy with regard to money.

• Banker to the government: -


(i) It acts as a banker both to Central & State Government. It collects receipts
of funds and makes payment on behalf of the government.
(ii) It helps the government in raising of loans & debts from the public.
(iii) It also provides short term credit to the government.
(iv) It also sells Treasury bills to remove surplus liquidity in the economy.

• Banker to banks: -
(i) RBI controls and supervises all the commercial banks in India.
(ii) It also provides financial support to scheduled banks and commercial banks
in India in the form of short-term loans & advances.

• Custodian of foreign exchange reserves: -


RBI maintains the value of Indian Rupee in the global economy. It manages foreign
exchange reserves of the country. It is also designated with the task to maintain
enough foreign reserves in order to deal with foreign exchange fluctuations and
balance of payment problems.

• Controller of Credit: -
The primary function of RBI is to control credit operations of banks. Credit control
helps in maintaining price stability in the economy.

• Promotional Functions: -
It plays a vital role in promoting commercial & co-operative banking in the country.

• Collection & publication of data: -


RBI also collects and publishes data related to banks and other financial institutions.

Role of RBI in Business Facilitation: -

• Currency Policy: -
RBI ensures that the public has adequate supplies of currency notes and coins because
money supply is very critical in effective functioning of the economy. It also plays an
important role in maintaining exchange rate of Indian Rupee against other foreign
currencies.

• Credit Policy: -
RBI controls the credit available in the market through banks and other lending
institutions. It does so by implementing various qualitative and quantitative measures
which directly affects the overall money supply in the economy.

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▪ Qualitative Measures: -
Qualitative measures are implemented by RBI to increase or decrease the
availability of credit in the economy.
Qualitative measures of credit control are also applied by the RBI for
specific purpose on specific banks or financial organizations. If it feels that
a particular industry/sector needs more loans, then it can relax the norms
for such specific industry/sector and instruct banks to make such loans
available to them. There is also a provision of Priority Lending Sector (PSL)
according to which every bank is required to lend specific percentage of
the resources to the industries/sector included in PSL category.

▪ Quantitative Measures:-
Quantitative controls are designed to regulate the flow of credit created
by the banking system. Some of the quantitative measures adopted by RBI
are discussed in table below:-

Serial Quantitative Definition Present Effect of measures taken by


No. Measures Rate RBI
Taken
(i) Statutory SLR is the amount that commercial 19.25% The flow of credit is reduced
Liquidity banks are required to maintain in the by increasing statutory
Ratio (SLR) form of gold or government approved liquidity ratio.
securities before providing credit to Alternatively, if there is a fall
the customers. in SLR, it increases the money
supply in the economy.
(ii) Bank Rate The rate at which central bank 6.50% Increase in the bank rate will
provides loan to commercial banks is make loans more expensive
called bank rate. for commercial banks
whereas decrease in the bank
rate increases the lending
capacity of banks thereby
increasing flow of credit in
the economy.
(iii) Cash Reserve It refers to the minimum amount of 4% An increase in CRR rate will
Ratio (CRR) funds in cash that a commercial bank eventually lead to
has to maintain with the Reserve considerable decrease in the
Bank of India, in the form of money supply. On the
deposits. contrary, a fall in CRR will
lead to an increase in the
money supply.
(iv) Repo Rate Repo (Repurchase) rate is the rate at 6.25% When the repo rate increases,
which the RBI lends short-term borrowing from RBI becomes
money to the banks against more expensive.
securities.
(v) Reverse repo Reverse repo rate is the rate at which 6.00% An increase in Reverse Repo
rate RBI borrows money from banks. rate decreases the amount of
money available for bank
customers.

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• Development of the Financial System: -
Financial system consists of financial institutions, financial instruments and
financial markets. Stable & efficient financial system is very important for economic
development of the nation. RBI helps and provides encouragement in establishment
of banking and non-banking financial institutions so that the credit requirement of
different sectors of the economy can be fulfilled. It also regulates, supervises and
manages the whole financial system.

• Funds Transfer and Payment Mechanism:-


Receipts and payments of both paper based and digital based money in the country
is controlled and regulated by RBI.

(2) Securities & Exchange Board of India (SEBI)

Introduction:-

Particulars Information
Date of Establishment 12th April,1988

Name of the act under which it was The SEBI Act,1992


established
Established By Government Of India

Date of Enforcement 30th January,1992

Headquarters Mumbai, India

Northern Regional Office New Delhi, India

Eastern Regional Office Kolkata, India

Southern Regional Office Chennai, India

Western Regional Office Ahmedabad, India

Name of the previous authority Controller of Capital Issues(CCI)


which SEBI replaced
Primary function/objective of The Controller and regulator of capital and securities
Securities and Exchange Board of markets in India. It also protects the interest of
India (SEBI) investors in the capital market.

Composition details of the board of - A chairman appointed by the Central


SEBI Government of India.
- 2 members from the Ministry of the Central
Government dealing with finance.
- 1 member from the Reserve Bank of India.
- 5 other members appointed by the Central
Government of India.

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Functions & Responsibilities of SEBI: -
Three functions of SEBI are: -

(i) Quasi-judicial: -
SEBI can deliver judgments in relation to securities market in cases of fraud and other
unethical practices.

(ii) Quasi-legislative: -
SEBI can frame rules and regulations to protect interests of the investors.

(iii) Quasi-executive: -
SEBI is empowered to conduct investigation and enforce action against violators.

Powers of SEBI: -
(i) To approve and amend laws related to stock exchange.
(ii) To inspect books of accounts of stock exchange and financial intermediaries.
(iii) To ask for periodical returns from recognized stock exchanges.
(iv) To obligate certain companies to list their stocks on stock exchanges.

Role of SEBI in Business Facilitation: -


(i) It helps in the development of capital market in India.
(ii) It helps in regulating the securities market so that the interests of investors can be
protected.
(iii) It helps domestic entities to participate in foreign capital markets and foreign
entities to participate in domestic capital market.
(iv) It assists companies in raising funds from the market via public offerings.

(3) Competition Commission of India (CCI)

There are two types of competition:-

(i) Direct Competition: -


Competition between two similar products is called as direct competition.
E.g. Competition between two beverages ‘Coca Cola and Pepsi’

(ii) Indirect Competition: -


Competition between two close substitute products is called as indirect competition.
E.g. Competition between two phones ‘Android Phone (Vivo) and iPhone (Apple)’

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The Competition Act, 2002 - Introduction: -

• The Competition Act, 2002 was enacted by the Government of India in order to
provide ideal environment for healthy competition and to promote economic
development in the Indian market.
• The Competition Act, 2002 has replaced The Monopolies and Restrictive Trade
Practices (MRTP) Act, 1969.
• The Competition Act, 2002 was subsequently amended as Competition
(Amendment) Act, 2007.
• This act led to the constitution of The Competition Commission of India (CCI).

The Competition Act, 2002 – Features:-


• To prevent unfair trade practices that effects competition.
• To promote and sustain healthy competition in the market.
• To protect interest of consumers
• To ensure freedom of trade in Indian markets

The Competition Commission of India (CCI) -Introduction:-

Particulars Information
Date of Establishment 14th October,2003

Name of the act under which it The Competition Act, 2002


was established
Established By Central Government of India

Status of The Competition Body corporate having perpetual succession & Common
Commission of India(CCI) Seal

Purpose of CCI To promote fair competition in the market and to keep a


check on unethical trade practices prevailing in the
Indian economy.
Primary objectives of The - To prevent unfair trade practices.
Competition Commission of - To promote competition in markets.
India (CCI) - To protect interest of consumers.
- To ensure freedom of trade in Indian markets.
Composition details of the A chairman & six members appointed by the Central
board of SEBI Government

Role of Competition Commission of India (CCI):-


• To provide a consumer friendly competitive market.
• To ensure fair and healthy competition in the market for growth and development of
Indian economy.
• To enact policies which enables most efficient utilization of economic resources.
• To ensure interaction and cooperation with other regulatory authorities in the
economy.
• To create public awareness and provide training to them about competition issues.

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Role of Competition Commission of India (CCI) as a Business Facilitator:-
• To protect firms & businesses from unfair competition.
• To penalize and discourage faulty companies and entities.
• To ensures the survival and co-existence of small and medium sized firms in the
economy.

(4) Insurance Regulatory and Development Authority of India (IRDAI)

Introduction: -

Particulars Information
Name of the act under which it The Insurance Regulatory and Development Authority
was established Act, 1999

Established By Government of India

Status of IRDAI Autonomous apex statutory body

Purpose of formation of IRDAI To regulate and develop insurance industry in India.

Primary objectives of IRDAI To protect interests of holders of insurance policies and


to regulate and promote the insurance industry.

Mission Statement of IRDAI: -

• To protect and secure interests of the policyholders.


• To accelerate growth and development of Insurance industry.
• To encourage and develop high standards of integrity and ethics amongst the
insurance industry.
• To ensure speedy settlement of claims and prevent insurance frauds.
• To promote fairness and transparency in insurance market and industry.
• To take action against defaulters.
• To bring optimum self-regulation in day to day working of the industry.

Duties of IRDAI: -
To regulate, promote and ensure orderly growth of the insurance & re-insurance business.

Powers & Functions of IRDAI: -

• To issue or cancel certificate of registration.


• To protect the interest of policy holders of insurance.
• To specify guidelines and provide training to insurance intermediaries & agents.
• To specify code of conduct for surveyors and loss assessors.
• To promote efficiency in the conduct of insurance business.
• To conduct enquiries, investigation and audit of insurance companies.
• To control & regulate rates, terms & condition etc. that insurers offer to their
customers.
• Adjudication of disputes between insurers and insurance company.
• Supervising the functioning of Tariff Advisory Committee.
• To determine the percentage of insurance business to rural and social sector
• To regulate investment of fund by insurance agencies.

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Role of IRDAI as a Business Facilitator:-

• It regulates and develops insurance industry.


• It protects the interest of the policy holders.
• It trains and educates general public about the benefits and advantages of insurance
policies

FUNDING INSTITUTIONS (INDIAN DEVELOPMENT BANKS)

Development Banks: -
Development Banks are those banks which provides financial assistance to business entities.
These banks do not seek or accept deposits from the public. They receive funds from government
and other agencies.

There are four important national level development banks for the development of industries.
They are:
(i) Industrial Development Bank of India (IDBI)
(ii) Industrial Finance Corporation of India (IFCI)
(iii) Industrial Credit and Investment Corporation of India (ICICI)
(iv) National Small Industries Development Bank of India (SIDBI)

The National Bank for Agricultural & Rural Development (NABARD):-

• NABARD is the apex development bank for promotion & development of agricultural and
rural sector in India.
• It was set up in 1982 and its headquarters are situated in Mumbai.
• It also looks after the development of cottage & small industries.

• Functions of NABARD: -
(i) Provides finance & credit to agricultural and rural sector.
(ii) Frames rules and policies for rural credit for all financing institutions in India.
(iii) It acts as a link between rural financing institutions and Government of India, State
government & RBI.
(iv) It monitors and evaluates projects refinanced by it.
(v) It provides training to rural institutions.
(vi) It also regulates co-operative and Regional Rural Banks (RRB’s).

• NABARD’s refinance is available to State Co-operative Agriculture & Rural Development


Banks (SCARDBs), State Co-operative Banks (SCBs), Commercial Banks (CBs) and other
financial institutions approved by RBI.
• NABARD also encourages Indian banks to provide finance to Self Help Groups (SHGs) which
comprises mainly of poor woman. It is also associated with ‘SHG Bank Linkage Programme’
• NABARD also focusses on development through other functions such as Natural Resources
Management Programmes, Watershed Development, Tribal Development and Farm
Innovation.

Business & Commercial Knowledge www.Indigolearn.com PAGE 92

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