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Workplace Communication: Rubilyn B. Sumaylo, RN, MSN, LPT
Workplace Communication: Rubilyn B. Sumaylo, RN, MSN, LPT
SHEET
WORKPLACE COMMUNICATION
RUBILYN B. SUMAYLO, RN, MSN, LPT 1.1-2
St. Anthony College of Roxas City, Inc., San Roque Extension, Rocas City, Capiz Philippines 5800 - Health Care Services NCII
INTRODUCTION
Communication is the creation or exchange of thoughts, ideas, emotions, and understanding
between sender and receiver. It is essential to building and maintaining relationships in the workplace.
OBJECTIVES
CONTENT / DISCUSSION
Communication Process - refers to the exchange of information (a message) between two or more
people.
Key Elements:
the sender or communicator (the person who initiates a message)
the receiver or interpreter (the person to whom a message is directed)
the message (the verbal and/or nonverbal content that must be encoded by the sender
and decoded by the receiver)
the channel (the medium by which the message is delivered and received)
the context (the setting and situation in which communication takes place)
noise (anything that interferes with the accurate expression or reception of a message)
feedback (a response from the receiver indicating whether a message has been received in its
intended form)
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INFO.
SHEET
WORKPLACE COMMUNICATION
RUBILYN B. SUMAYLO, RN, MSN, LPT 1.1-2
St. Anthony College of Roxas City, Inc., San Roque Extension, Rocas City, Capiz Philippines 5800 - Health Care Services NCII
Importance of Feedback
Feedback is your audience’s response; it enables you to evaluate the effectiveness of your message. It
is essential in communication so as to know whether the recipient has understood the message in the
same terms as intended by the sender and whether he agrees to that message or not.
Barriers to Communication
5. Physical disabilities
- such as hearing problems or speech difficulties.
9. Cultural differences
- The norms of social interaction vary greatly in different cultures, as do the way in which
emotions are expressed.
Example: the concept of personal space varies between cultures and between different
social settings.
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INFO.
SHEET
WORKPLACE COMMUNICATION
RUBILYN B. SUMAYLO, RN, MSN, LPT 1.1-2
St. Anthony College of Roxas City, Inc., San Roque Extension, Rocas City, Capiz Philippines 5800 - Health Care Services NCII
HOW???
Words – choose words that will communicate effectively. Avoid jargon or overly
complicated explanations.
Context – make sure the person you’re communicating with is in a good space, and not
too busy, distracted or upset. Choose a time and place where your message is most
likely to be well received.
History – try to know a bit about the people you work with and what they’ve done in the
past and take this into account when you communicate with them. If someone doesn’t
ever say anything at meetings there might be a very good reason.
Individual factors – get to know how the people you work with operate and take this
into account when you communicate with them. Knowing that someone is shy, for
example, can stop you from making the mistake of thinking that they’re unfriendly or
avoiding you.
OTHER INSTRUCTIONS
Answer and Pass your self-check activity anytime next week – July 13-17, 2020
For offline: You may leave your activities to Ms. Rona Apelacio (Secretary)
For online: You may pass via messenger in MS Word or Photo.