In order to give an excellent technical support

That’s why some people are interested in taking tech support lectures because they are not sure on how
to answer correctly a call:

- The greeting (make it authentic, professional=

- Active listening ( move in the call and assure you don’t miss anything)
- Gain agreement (to confirm in a good way what the person told you)
- Apologyze, empathize, reassure (I don’t blame you, Ive never been in your situation bla bla)
( im going to personally manage this
- Problem solving
- Confirm resolution ( support session; Are you satisfied with the service I brought you?..blabla