Contact
walaeldin90@gmail.com
Walaeldin Hamed
Technical Support Engineer at RIDA Group
www.linkedin.com/in/walaeldin-
hamed-224736131 (LinkedIn)
Summary
Top Skills High level of self-motivation
Microsoft Office
Management
Project Planning Experience
RIDA Group
Technical Support Engineer
March 2020 - Present (4 months)
Sudan

TZKARATI TECHNOLOGY
TECHNICAL SUPPORT AND SYSTEM ADMINISTRATOR
March 2019 - March 2020 (1 year 1 month)
Sudan

Responsibilities as Technical Support:

• Installation & configuration of a company’s computer hardware operating
systems and applications.
• Maintenance and monitoring of computer networks and systems.
• Logging the queries of customers and employees.
• Analysis of call logs in order to discover any underlying issues or trends.
• Diagnosing and solving hardware or software faults.
• Testing and evaluating new technology.
• Performing electrical safety checks on the company’s computer equipment.
• Responding to call-outs in a timely fashion.
• Following instructions, either written or in diagram form, in order to set up a
system or fix a fault.
Responsibilities as Systems Administrator :
• System monitoring.
• New accounts set-up and active directory administration.
• Design new computer systems system and server performance
• Run reports on system performance for team and wider organization.•
Optimize processes and lead process improvement.
• Manage staff and user credentials and frameworks.
• Troubleshoot technical issues.

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• Create and implement training for staff.

Omdrman Ahlia University

Network Administrator
October 2017 - February 2019 (1 year 5 months)
Sudan

Systems and Network Administrator Responsibilities:

• installing and configuring computer networks and systems.
• identifying and solving any problems that arise with computer networks and
systems.
• consulting with clients to specify system requirements and design solutions.
• budgeting for equipment and assembly costs.
• assembling new systems.
• maintaining existing software and hardware and upgrading any that have
become obsolete.
• motoring computer networks and systems to identify how performance can
be improved.
• working with IT support personnel.
• providing network administration and support.Data Center Administrator
Responsibilities :
• Analyses and determine appropriate layout of all equipment in data center
with help of balancing and cooling.
• Monitor and supervise all data canter solutions.
• Asst various departments in installations and removal of data center
hardware as per requirement.
• Document all power and space schematics and ensure accuracy in same.
• Perform installation and ensure effective layout of all tools in cabling industry
as per industry practices.
• Monitor all data center assets for tracking information.
• Coordinate with vendors and resource engineers and ensure effective
completion of all installation hardware at various data canters.
• Oversaw capacity planning, perform power audits and ensure appropriate
supply of power to all equipment.
• Maintain access of data-to-data canter and ensure appropriate filling of all
column in access system.
• Manage all malfunctioning tape equipment and perform preventative and
corrective maintenance on equipment to reduce outages.
• Monitor all issues and escalate issue to appropriate department to ensure
effective resolution.

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• Supervise all equipment such as alarm system and firefighting tools.

• Ensure compliance schedule for everyday operations.
• Maintain standards of service levels at all times, ensure response with time
frame and manage all available services.

Education
Omdurman Ahila university
Bachelor's degree, communication Engineering  · (2010 - 2015)

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