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INTERNSHIP REPORT ON PTCL

Pakistan Telecommunication Company Limited,
PREPARED BY

Muhammad Asim Rashid

MBA-HRM SESSION 2005-2007

DEPARTMENT OF MANAGEMENT SCIENCES

Alama Iqbal Open University Islamabad

EXECUTIVE SUMMARY
His report is a necessary part of MBA degree program.
Department of management sciences of

My learning experience with PTCL begins with my joining

from March 28, 2006 to may 01, 200I would like to highlight

this that my experience with PTCL was very memorable and

full ofHRM practices are described in relation with their

functions to improve performance. AfterAfter the detailed

description of PTCL’s HRM practices some recommendations

are given to r

INTRODUCTION

Even years into a new century, the telecom sector of world

finds itself at crossroads afte

So far PTCL is the sole land line service provider of Pakistan.

PTCL is the giant of Pakis

Pakistan is amongst one of the leading nations in the region

where the telecom sector refo

Telecom sector has emerged as the largest recipient of FDI

in Pakistan during the last few

BRIEF HISTORY
Pakistan Telecommunication Corporation (PTC) set sails for
its voyage of glory In December

Similarly, Mobilink also plans to invest $500 million in 2008-

09 for improvement of qualitDuring the last four years

Pakistan’s telecom sector has experienced unprecedented

changesIt is viewed that stiff competition, squeezing profit

margins and lack of investment resouDespite a difficult time

for Pakistan economy, generally the telecom sector

exhibited posi
Pursuing a progressive policy, the Government in 1991,
announced its Plans to privatize PT
 As telecommunication monopolies head towards and
imminent end, services and infrastructure

Internship Report post-monopoly era with deregulation of the

sector in January 2003. On thPTCL is in process of enhancing

organizational and business Proficiency through vertical

iPakistan Telecommunication Corporation (PTC) took over

operations and functions from PakisPursuing a progressive

policy, the Government in 1991, announced its plans to

privatize PTIn 1995, Pakistan Telecommunication

(Reorganization) Ordinance formed the basis for PTCL mPTCL

launched its mobile and data services subsidiaries in 2001

by the name of Ufone and PAs telecommunication

monopolies head towards an imminent end, services and

infrastructureLast Year, in middle of 2005 Government of

Pakistan had decided to sell at least 26 percenThere have

been various changes in the company due to privatization.

Such examples include

Historical Background
Posts & Telegraph Dept. established Pakistan Telegraph &
Telephone Deptt. Pakistan Telecom
PTCL is currently the largest telecommunication services
provider in Pakistan. It possesse
CURRENT SITUATION OF ORGANIZATION
After having brief introduction from past end of PTCL now we
move towards the current situ

Structure of organization Technical & operational Net work

Services provided by PTCL Finan

Structure of organization

An Organizational Structure clarify the roles of personnel of

an Organization and to deter

-Internship Report Presidents (EVPs) like EVP (Finance
Central), EVP (Marketing), EVP (HR C

There are also Regional Heads (General Managers) to head

PTCL Regions then come the SeniorIn non-gazetted staff

there are Engineering Supervisors Operations /Switching

/Power plantAll the staff is recruited by the HR Department

headed by SEVP HR. The HR experts are resp -7-

Internship Report
MAIN OFFICES
The Head Office of Pakistan Telecommunication Company
Limited is situated in Sector G-8/4,
PTCL MAIN AGENDA FOR ACHIEVING GOAL
The Pakistan Telecommunications Company Limited (PTCL),
has mad an investment of US$ 50 miThe consortium of nine
leading telecom operators signed the Construction and
Maintenance AThe cable design covers a distance of almost
14,000 kilometers and the system is likely toPTCL and the
other members of the consortium intend for this system to
meet the ever growiThe nine companies that form the
consortium include Bharti (India), Etisalat (UAE), France

Sher Bahadar Khan, Executive Vice President of PTCL stated

that this project was an importHe stated that this project will

also play a pivotal role to provide effective resilienceEarlier,

the Chairman of the Interim Management Committee of the

IMEWE Consortium, Mr. K P

Technical & Operational Net Work

Telecommunication Authority (PTA) issued a license to

Pakistan Telecommunication Company L

Switching Technology

There are 7 different kinds of switching technologies

currently operational in PTCL networ

With these different switching technologies PTCL is running

its huge network and providing

Current PTCL Network
Installed capacity Working connections Total exchanges
Telephone density per 100 populatio
4,405,161
2962 2.9 242 154 387,490 2092 1898 4591km 127.2km
3241km
These are few basic facts about PTCL network. So taking
over from posts & Telegraph Depart
- 10 -
TECHNICAL AND OPERATIONAL MILE STONES

PTCL is continuously improving its network. During the year

2007 PTCL installed capacity w

Computerized Fault Management System

This feature of PTCL improved network & is being used to

register & rectify Land Line Faul

Launch Of IN Platform

To augment the capacity and introduce additional value

added services a new Intelligent Ne

Optical Fiber Junction Access Network

To further support the launch of new services the optical

fiber junction access network ha

This was the brief introduction of PTCL network now we

move further and develop our unders

SERVICES OF PTCL

Pakistan Telecommunication Company Limited not only

Provides Conventional telephone facili

Services for Consumers

These services are basically for the common users

(Individual/home users) those use teleph

New Telephone Connections:

As mentioned earlier, PTCL is presently the only telecom

company, who provided fixed-line

Broadband

Broadband Pakistan is now available in over 167 cities/towns

including Lahore, Karachi, Is

With the option of subscribing to the speed of (1Mbps,

2Mbps,) and (4Mbps) packages, you c

Calling Card

Calling cards are available at all PTCL Customer Service

Centers, Ufone franchisees, Vfone

Conference call

PTCL Conference Call is designed to enable PTCL customers

to make more than one call at on

Dial-up Vfone

PTCL Vfone Connection comes with CDMA 2000 1x

technology (phone model dependent feature) w

Internship Report on PTCL
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Add a Comment
Aadil Awan left a comment
Download PTCL Internship Report from herehttp://fileml.com/1HF4t
12 / 07 / 2010

Hashim_Sanghi left a comment

umer-arian@hotmail.com
04 / 24 / 2010

saira008 left a comment

i need this report
04 / 06 / 2010

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