BroadSoft Business:

Cloud Communications
Transformed

Cut Through the Noise

to Make Work Simple
Avoid Disruption Work. Simple.

It’s easy to feel overwhelmed by information, BroadSoft gives users and teams the integrated
messages and notifications from workplace apps tools they need to share ideas and simplify the way
that don’t talk to one another. This disjointed they work to achieve breakthrough performance.
technology disrupts our workflow, and we lose our Since 1998, we have led innovation in cloud
momentum. communication—in creating top-of-the-line
technology with bottom-line results.
Technology should inspire us and should be
inspired by us. It should bring our work world
together and provide the right information the right
away. It should cut through the noise to enable us
to work—simply.

broadsoft.com | 2
BroadSoft is the brand delivered by over 600 service providers and trusted by millions of enterprise users worldwide.

The Powered by BroadSoft brand identifies our service provider partners as market leaders with proven expertise
delivering measurable business impact to enterprise customers.

600+
Service Over 40%
15M Providers Installed Base
Business Users
Market Share

#1 3x nearest
competitor

25 of top 30
80+ 24/7 Service Providers
Global by revenue
countries
Service

broadsoft.com | 3
Market Leadership
BroadSoft 15 Million

Cisco 4 Million

With 41% global Metaswitch 2 Million

market share, ZTE 1 Million

according to Frost &
RingCentral .75 Million
Sullivan, BroadSoft
services support 8x8 .75 Million
millions of business .5 Million
GENBAND
customers every day,
and millions more than Mitel .5 Million
anyone else. ShoreTel .25 Million

Jive .25 Million

Microsoft

“BroadSoft presently has a clear edge over Microsoft when it comes to cloud voice capabilities, third-party
integration, mobility, and contact center capabilities. When considering voice capability, it is clear that
BroadSoft’s long history of providing carrier-grade voice functionality provides a service that is far more
robust than Microsoft’s Cloud PBX with PSTN connectivity.”

- E. Brent Kelly,
President/Principal Analyst, Kelcor Inc.
broadsoft.com | 4
Introducing BroadSoft Business

Through the most comprehensive, single-source

communications, collaboration, and contact center application
suite, BroadSoft Business has the power to transform work and
the way people are able to get work done.

By adding contextual intelligence into communication,

collaboration, and customer engagement, BroadSoft
is able to present workers with available support
content, when somebody calls or
messages them.

broadsoft.com | 5
BroadSoft Business At-A-Glance

broadsoft.com | 6
BroadSoft Hub

Connects your cloud applications together,

adding communication and collaboration features
directly into your business process applications, to
streamline workflows and drive efficiency.

BroadSoft Hub Innovation

Includes unique, contextual reasoning algorithms

in our apps that intelligently collect content relevant
to new communications requests. So when a call or
message comes in, BroadSoft users are presented
the content (messages, documents, social posts)
associated with the calling party.

broadsoft.com | 7
 BroadSoft UC-One

UC-One takes communications to the next level, with

advanced, contextual UC services, enabling affordable
communication mobilization.

Packaged with PBX service and trunking, UC-One includes

one-number service, high definition audio/video calling and
conferencing, instant messaging and presence, and virtual
team collaboration, including file sharing.

broadsoft.com | 8
 BroadSoft Team-One

Team-One offers collaboration empowerment through

persistent team workspaces, deeply integrated into key
business applications.

Team-One goes beyond today’s enterprise messaging

services, with prebuilt integrations to over 50 applications,
including critical tools like project management, task
management, content management, CRM, and ERP-including
notification controls.

broadsoft.com | 9
 BroadSoft CC-One

BroadSoft CC-One is a unified contact

center solution, offering omni-channel
customer interactions over web,
email, chat and social, along with
integrated collaboration between your
agents and the back office through
voice, chat and video.

CC-One analytics-driven routing

captures data from multiple contact
center systems and applies predictive
analytics in real-time, adjusting routing
rules and scripts to optimize contact
center performance.

broadsoft.com | 10
 Industry Verticals

BroadSoft Business includes service bundles for industries with specialized needs, including:
education, government, and hospitality businesses.

BroadSoft Government BroadSoft Hospitality BroadSoft Education

Mission-tested communication
services to keep federal, state,
and local government
agencies secure, mobile,
and reliably connected.
Whether operating a diverse set
of properties, or a single facility,
BroadSoft helps you gain better
visibility and control in managing
your communications costs and
deliver new value-added services
to your guests.
Facilitate new forms of online
collaboration between students
and teachers in higher education
institutions and add predictability
to your communications costs.

broadsoft.com | 11
Platform Flexibility

BroadSoft offers the most flexible call-control platform for service providers to build their own
comprehensive portfolio of services their enterprise customers can trust. With BroadWorks,
service providers can host their own suite of custom cloud services, or they can private label their
service and let BroadSoft do the hosting, through the BroadCloud platform.

Both options enable providers to launch quickly and cost-effectively at any scale they need:

Faster time Lower operating Easy application

to market cost structure integration model

broadsoft.com | 12
 Performance at Any Scale

As a true multi-tenant platform, BroadSoft Business

is ready to scale to the business needs of any size
customer. From micro-business to multi-national,
large enterprise, the features and flexibility you need
to drive performance are available and affordable.

broadsoft.com | 13
 Embedded Capabilities
BroadSoft Business embeds the following qualities
into every application:

bOpen
Our bOpen solutions philosophy
enables interoperability with a variety
of applications, through APIs and a
rich set of pre-built integrations.

broadsoft.com | 14
 Embedded Capabilities

bSecure
bSecure is our commitment to use
secure business practices in every
phase of the business, from software
design and development practices,
through deployment and customer
support, to ensure we offer carrier-
class security and reliability in all
our services.

broadsoft.com | 15
 Embedded Capabilities

bMobile
Our bMobile approach offers an
integrated mobile experience,
which empowers for the first time,
the 100% connected mobile
business, with the full set of
application features supported on
all your devices: PCs, tablets and
smart phones.

broadsoft.com | 16
BroadSoft Services

To protect business customers,

BroadSoft provides exceptional cloud
expertise through our BroadSoft Services
organization. BroadSoft Services offers
full service, 24/7 support to our service
provider customers.

broadsoft.com | 17
Want to Learn More?

BroadSoft Business offers business customers

the low-risk option for securing the most
advanced suite of UC, team collaboration,
and contact center applications available
and delivered from the cloud, through one
integrated application suite.

If you’re interested in learning

more about any of our BroadSoft
Business solutions and how
we can help you grow your
business, please contact your
BroadSoft representative or
follow the link below to
arrange for a consultation.

Get Your Consultation Appointment Today!

broadsoft.com | 18