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Chapter 3-Emerging Business Ethics Issues: Multiple Choice
Chapter 3-Emerging Business Ethics Issues: Multiple Choice
MULTIPLE CHOICE
2. Ethical issues in business typically arise because of conflicts among individuals' personal moral
philosophies and values and the
a. values and attitudes of the organization in which they work.
b. values and attitudes of the society in which they live.
c. values and attitudes of the organization in which they work and the society in which they
live.
d. laws and regulations of the country in which they live.
e. values and attitudes of their parents and religion.
ANS: C PTS: 1
4. An employee for Acme, Inc. has been asked to carry out an assignment that she believes is wrong. This
situation can be classified as
a. ethical.
b. unethical.
c. an ethical issue.
d. a dilemma.
e. a violation of the law.
ANS: C PTS: 1
5. A person uncomfortable with his employer's hiring only white men is experiencing
a. a conflict of interest.
b. an ethical issue.
c. a feeling of guilt.
d. intraorganizational conflict.
1
© 2011 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
e. a moral attribute.
ANS: B PTS: 1
6. Issues related to fairness and honesty may arise because business is sometimes regarded as a
a. contest, with the most profitable firm "winning."
b. contest, with the most ethical firm "winning."
c. war requiring surprise attacks, guerrilla warfare, and other warlike tactics to win the battle
for consumers' dollars.
d. game governed by its own rules rather than those of society.
e. game governed by the rules of society.
ANS: D PTS: 1
11. ____ is any purposeful communication that deceives, manipulates, or conceals facts in order to create a
false impression.
a. Stealing
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© 2011 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
b. Lying
c. Fraud
d. Misappropriation
e. Accounting fraud
ANS: C PTS: 1
12. In marketing communications, lying causes predicaments for companies because it destroys
a. trust.
b. honor.
c. confidence.
d. integrity.
e. products.
ANS: A PTS: 1
13. When a commercial states that a product is superior to any other on the market, the marketer risks
accusations of
a. concealed facts.
b. false labeling.
c. deceptive advertising.
d. concealed facts.
e. puffery.
ANS: E PTS: 1
15. According to your text, which of the following represents the area where fraudulent activity is
increasing the most rapidly?
a. Consumer fraud
b. Shoplifting
c. Direct selling
d. Direct marketing
e. The Internet
ANS: D PTS: 1
16. An activity is probably ethical if it
a. is approved of by most individuals in the organization and is customary in the industry.
b. is approved of by most individuals in the organization.
c. is customary in the industry.
d. is legal.
e. makes consumers feel cheated, deceived, or manipulated.
ANS: A PTS: 1
3
© 2011 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
17. The first step toward understanding business ethics is to
a. know your company's ethical policies.
b. know your own morals and philosophies.
c. know society's ethical policies.
d. develop ethical-issue awareness.
e. develop a set of decision-making rules.
ANS: D PTS: 1
18. Those who have a claim in some aspect of a firm's products, operations, markets, industry, and
outcomes are known as
a. shareholders.
b. stockholders.
c. stakeholders.
d. claimholders.
e. special-interest groups.
ANS: C PTS: 1
24. ____ is associated with a hostile workplace where someone considered a target is threatened, harassed,
belittled, or verbally abused.
a. A code of conduct
b. Sexual harassment
c. Coercive Power
d. Bullying
e. Rewards
ANS: D PTS: 1
27. The Age Discrimination in Employment Act specifically outlaws hiring practices that discriminate
against people
a. who are under the age of 18.
b. who are between 16 and 20.
c. who are between 49-69.
d. who are past retirement age.
e. None of these statements are true.
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© 2011 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
ANS: C PTS: 1
28. Abusive or intimidating behavior is the most common ethical problem for employees. Which of the
following is not related to this concept?
a. Physical threats
b. False accusations
c. Being annoying
d. Profanity
e. All of these actions are related to this concept.
ANS: E PTS: 1
29. Bullying
a. can even occur between companies that are in intense competition.
b. is not as serious within the workplace as is believed.
c. always occurs within companies, not between them.
d. has been clearly defined by the court system.
e. should be handled very differently than discriminatory harassment complaints.
ANS: A PTS: 1
30. Mr. Smith told his client, Mr. Jabar, who was not an IT expert, that the new software systems were
much better than his existing ones. To convince Mr. Jabar, Mr. Smith used a great deal of technical
jargon that his client did not really understand. Mr. Smith knew this when he used it. This is an
example of
a. lying.
b. commission lying.
c. omission lying.
d. noise.
e. surrogate lying.
ANS: D PTS: 1
32. When Jamal looked over the shoulder of another employee to get a password, he committed
a. shoulder surfing.
b. whacking
c. discrimination
d. password guessing
e. hacking
ANS: A PTS: 1
35. What type of fraud involves intentional deception on the part of an individual or group in order to
derive an unfair economic advantage over an organization?
a. Channel
b. Integrative
c. Consumer
d. Product
e. Conventional
ANS: C PTS: 1
36. What type of fraudulent activity could involve a consumer staging an accident to seek damages?
a. Collusion
b. Duplicity
c. Guile
d. Defamation
e. Collusion
ANS: B PTS: 1
37. What type of fraudulent activity involves an employee who assists a consumer in fraud?
a. Collusion
b. Duplicity
c. Guile
d. Defamation
e. Collusion
ANS: A PTS: 1
ESSAY
ANS:
Pages 112-113
PTS: 1
7
© 2011 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
39. List three business problems, situations, or opportunities that you believe are ethical issues. Explain
why.
ANS:
Pages 112-113
PTS: 1
ANS:
Page 114
PTS: 1
ANS:
Page 120
PTS: 1
42. What are the different definitions of bribery?
ANS:
Page 120
PTS: 1
43. What are some ethical issues related to the environment?
ANS:
Pages 126-128
PTS: 1
8
© 2011 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.