SEMBODAI RUKMANI VARATHARAJAN ENGINEERING COLLEGE

SEMBODAI - 614809
BACHELOR OF ENGINEERING
DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING
LESSON PLAN
Sub.Code :GE6757 Year / Sem: IV / VIII
Sub.Name :TOTAL QUALITY MANAGEMENT Batch : 2013-2017
Staff Name:Mr.G.SUNDAR B.E.,M.Tech.,MISTE., Academic Year : 2016-17(Even)

BOOKS FOR NO. OF

UNIT TOPICS HOURS TEACHING
REFERENCE REQUIRED METHODOLOGY

UNIT I : INTRODUCTION

Introduction - Need for quality - Evolution of R1 1 PPT

quality - Definitions of quality
Dimensions of product and service quality - R1 1 PPT
Basic concepts of TQM
TQM Framework,Contributions of Deming R2 1 BLACK BOARD
Juran and Crosby - Barriers to TQM R1 2 BLACK BOARD
1
Quality statements - Customer focus R2 1 BLACK BOARD
Customer orientation, Customer satisfaction, R1 1 PPT
Customer complaints, Customer retention
Costs of quality. R1 2 PPT

UNIT II:TQM PRINCIPLES

Leadership - Strategic quality planning, R1 1 BLACK BOARD

Quality Councils
Employee involvement ,Motivation, R2 1 BLACK BOARD
Empowerment
Team and Teamwork, Quality circles R1 2 PPT
Recognition and Reward
2
Performance appraisal - Continuous process R1 1 BLACK BOARD
improvement
PDCA cycle, 5S, Kaizen R2 2 BLACK BOARD
Supplier partnership - Partnering R1 2 PPT
Supplier selection, Supplier Rating R1 2 PPT

UNIT III :TQM TOOLS AND TECHNIQUES I

The seven traditional tools of quality R1 1 BLACK BOARD

New management tools - Six sigma: Concepts R2 2 BLACK BOARD
Methodology, applications to manufacturing, R1 1 BLACK BOARD
3 service sector including IT
Bench marking - Reason to bench mark R2 2 PPT
Bench marking process R1 1 PPT
 FMEA - Stages, Types R2 1 PPT

UNIT IV :TQM TOOLS AND TECHNIQUES II

Control Charts - Process Capability R1 2 PPT

Concepts of Six Sigma R2 1 PPT
Quality Function Development (QFD) R1 1 PPT
Taguchi quality loss function R2 1 BLACK BOARD
4
TPM - Concepts R1 2 BLACK BOARD
improvement needs R2 1 BLACK BOARD
Performance measures R2 1 BLACK BOARD

UNIT V : QUALITY SYSTEMS

Need for ISO 9000 R2 1 PPT
ISO 9001-2008 Quality System R2 1 PPT
Elements, Documentation R2 1 BLACK BOARD
5 Quality Auditing - QS 9000 - ISO 14000 -
R2 2 BLACK BOARD
Concept
Requirements and Benefits R2 2 BLACK BOARD
TQM Implementation in manufacturing and
R2 2 BLACK BOARD
service sectors

TEXTBOOK:
1. Dale H. Besterfiled, et at., "Total quality Management", Pearson Education Asia, Third Edition, Indian
Reprint 2006.
REFERENCES:
1. M., Sivagamasundari,M.Balasubramanian,S.Chitra ”Total Quality Management”. ALR publication,first edition
2015.
James R. Evans and William M. Lindsay, "The Management and Control of Quality", 8th Edition, First
Indian Edition, Cengage Learning, 2012.
2. Suganthi.L and Anand Samuel, "Total Quality Management", Prentice Hall (India) Pvt. Ltd., 2006.
3. Janakiraman. B and Gopal .R.K., "Total Quality Management - Text and Cases", Prentice Hall (India) Pvt.
Ltd., 2006

STAFF I/ C CLASS I/ C HOD