Merford Support Statement

1. Introduction;

Besides supplying the cabins, Merford guarantees a package of services according to

conditions as mentioned further on.

Besides the “agreement” between THE END-USER and Merford, finally the formal contract
most likely will be signed via the crane supplier. In that case, THE END-USER has the position
to integrate this “agreement” in the overall crane contract.

With regards to supply of driver cabins and accompanying services, it’s both THE END-USER
and Merford’s goal to create the most optimum way of working together between THE END-
USER, Merford and the crane- and drive suppliers.

For this moment this proposal applies for STS and RTG container crane cabins worldwide.

Daan Potters
General Manager

Merford Cabins BV.

2. Conditions;
• General conditions Orgalime S 2000.

3. Delivery;
• CIF, port nearby the crane-manufacturer
• Packed in 40“ HC containers, parts that stick-out of the cabin to be mounted by the crane
manufacturer.

4. Price-level;
• THE END-USER to agree with the crane manufacturer about price-levels / surcharges.
• Merford to offer a competitive price-quality level.

5. Corporation with drive supplier;

• Merford will corporate with the drive supplier with regards to:
• The lay-out of control consoles and panels
• The lay-out of the E-cubicles
• If required, the supply and installation of materials and components or the installation
of materials supplied by others based on the diagrams of the E-supplier

6. Inspection at crane-manufacture site;

• Merford will inspect the cabins and the way the cabins are installed at the crane at the
production side.
• Merford will report their findings and possible required re-works to the crane
manufacturer.

7. Inspection at the port after arrival and “1 Year after” Service;

• Merford will inspect the cabins again after arrival in the end-users port and report findings
to the crane manufacture.
• Merford will support and inspect possible reworks when needed.
• 1 year after taking the cranes and cabins into operation Merford will visit the port and
inspect the cabins together with you maintenance people.

8. Service and spare parts;

• Merford to cooperate with THE END-USER or a local company to provide spare parts and
local support.
• Together with the cabin, Merford optionally supplies a package of spare parts directly to
the port.
• Because of global service difficulties, Merford purchases local air-conditioning units.

9. Training / instruction;
• If applicable (In case of specific knowledge of ergonomics in combination with container-
crane operation), Merford offers the option to “train the trainers” locally at the port.
• We will give the trainers a presentation about the theoretical background - foundations of
sitting/working in container-crane cabs, and the principles of ergonomics.
• Besides this, a maintenance instruction will be given to your technical.
• We will hand over DVD's with the instructions and also some hard-cover instruction
sheets, to fit into the cabin.
10. Manuals;
• Together with the cabin, Merford supplies to the crane-manufacturer in digital format and
in the English language:
• Spare part lists
• Windowpane drawings.
• Overall drawing
• Installation instructions
• Merford supplies to the crane-manufacturer in digital format and in the English language:
• Spare part lists
• Windowpane drawings.
• Overall drawing
• Operation instruction
• Inspection, Maintenance and repair instruction
• IIB certificate for Europe.

11. Guarantee;
• In compliance with the installation-, inspection-, maintenance- and repair instruction,
Merford guarantees:
• 10 years after acceptance by the end-user up to a maximum of 11 years after the date
of delivery, on the welded main-structure of the cabin.
• 24 months after acceptance by end-user up to a maximum of 36 months after the date
of delivery, on material- and construction-faults of the remaining Merford products.
• For supplied parts (f.e. electrical parts) we use as a maximum the regulations of
concerned supplier.
• Painting system: 5 years on sliding scale.