Programme Name: Organization Management

Course Code: LANG2604

Course Name: Organization Management

Assignment No. 02

Date of Submission: 2020 March

Submitted By: Submitted To:

Student Name: Kabin Amatya Faculty Name: BCS (Hons.)
IUKL ID: Department: Sunway College
st
Semester: First (1 )
Intake: March 2020
1. The term managerial roles refer to specific actions or behaviors expected of
and exhibited by a manager. In this sense, describe about different roles of
managers according to Mintzberg.

First of all I want to explain who are the managers? A manager is someone who
coordinates and oversees the work of other people so that organizational goals can be
accomplished. A manager’s job is not about personal achievement- it’s about helping others
do their work.
Henry Mintzberg, a well-known management researcher, studied actual managers at
work. In his first comprehensive study, he concluded that what managers do can best be
described by looking at the managerial roles they engage in at work. The term managerial
roles refer to specific actions or behaviors expected of and exhibited by a manager.
When describing what managers do from roles, we aren’t looking at specific person
but at the expectations and responsibilities that they have associated with being the person
in the role of manager. In the sense of Mintzberg, 10 roles are grouped in the three main
roles; they are given below in points:
 Interpersonal Roles
 Informational Roles
 Decisional Roles

Interpersonal Roles
The interpersonal roles are ones that involves subordinating people and the person
outside the organization and other duties that are ceremonial and symbolic in nature. The
managerial roles in this category involve providing information and ideas.
 Figurehead – As a manager, you have social, ceremonial and legal responsibilities.
You're expected to be a source of inspiration. People look up to you as a person with
authority, and as a figurehead.

 Leader – This is where you provide leadership for your team, your department or
perhaps your entire organization; and it's where you manage the performance and
responsibilities of everyone in the group.

 Liaison – Managers must communicate with internal and external contacts. You need to
be able to network effectively on behalf of your organization.

Informational Roles
The managerial roles in this category involve processing information.
 Monitor – In this role, you regularly seek out information related to your organization
and industry, looking for relevant changes in the environment. You also monitor your
team, in terms of both their productivity, and their well-being.

 Disseminator – This is where you communicate potentially useful information to your

colleagues and your team.

 Spokesperson – Managers represent and speak for their organization. In this role, you're
responsible for transmitting information about your organization and its goals to the
people outside it.
Decisional Roles
The managerial roles in this category involve using information.
 Entrepreneur – As a manager, you create and control change within the organization.
This means solving problems, generating new ideas, and implementing them.

 Disturbance Handler – When an organization or team hits an unexpected roadblock, it's

the manager who must take charge. You also need to help mediate disputes within it.

 Resource Allocator – You'll also need to determine where organizational resources are
best applied. This involves allocating funding, as well as assigning staff and other
organizational resources.

Mintzberg’s Managerial Roles

2. Every organization develops and maintains a unique culture, which provides

guidelines and boundaries for the behavior of the members of the organization. In
this background, define organizational culture and discuss about the current
issues in organizational culture.

Organizational culture is a system of shared assumptions, values, and beliefs,

which governs how people behave in organizations. These shared values have a strong
influence on the people in the organization and dictate how they dress, act, and perform
their jobs. Every organization develops and maintains a unique culture, which provides
guidelines and boundaries for the behavior of the members of the organization.
 Some different current issues in organizational culture are described below:
I. Innovation
Most innovative organizations which pickup new values continuously are the most
admired organizations. Innovation is the process of creating and doing new things that are
introduced into the marketplace as products, processes or services. Types of innovations
include radical innovation, system innovation and incremental innovation.
a. Radical innovation is a major breakthrough that changes or creates whole
industries. For example: information technology industry.
b. System innovation creates a new functionality by assembling parts in new ways.
Combining information technology and process technology and formation of new business
process (Supply Chain Management) is an example for system innovation.

II. Incremental Innovation

It continues technical improvement and extends the application of radical systems
innovation.

III. Entrepreneurship
Entrepreneur is the one who creates the total venture.

IV. Intrepreneurship
Intrepreneurship is an entrepreneurial activity that takes place within the context of
a large organization.

V. Empowerment
Empowerment is the process of enabling workers to set their own work goals, make
decisions and solve problems within their sphere of responsibility and authority.

VI. Information Technology

Information technology brought significant changes in the organisational culture
through adding values like teamwork, caring for the customer the most, downsizing,
delaying, de-jobbing, autonomous work groups and deleting culture values like
bureaucracy, authoritarian styles, treating efficient and inefficient employees differently
and the like.