CONFIDENTIAL 2 LG/APR 2019/EWC662

PART A: 10 MARKS

The following letter contains FOUR (4) errors in the organization (format) part of the letter,
FOUR (4) errors in the content of the letter, and EIGHT (8) grammatical errors in the
language part of the letter. Identify them by describing what the errors are and correcting
them according to the fully blocked and open punctuation format by using the given table.
Locate the errors in the letter by underlying them.

PART B: 15 MARKS

Rewrite the letter by correcting all the errors using the fully blocked and open punctuation
format.

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CONFIDENTIAL 3 LG/APR 2019/EWC662

MALT ORDER GALLERY (M) SDN BHD

17 -B Level 2 Wisma SPK
Jalan Sultan Ismail
50250 Kuala Lumpur
Tel No : 03-2419211
Fax No : 03-2417330
Email : malt_ordergallery @gmail. com.my

Your ref : Our ref: MOGSD/C40/0774

25/3/2019

Mrs Lee Kim Su

29 Jalan Perdana 1/11
Taman Cheng Perdana
76450 Cheng
Melaka

Dear Sir

Henri Lacroix Ladies Organizer

Thank you in your order of the Henri Lacroix Ladies Organizer through our MBf Card
Services Innovations Vol 8/92 brochure.

I am writing to inform you that due to unexpecting demand, the manufacturers was unable to
allocate pre-ordered stock to us on time.

We demand for your patience and understanding in this matter and will arrange to fulfilled
your order the instance stock will arrive. We are expecting a shipments in the next 4 weeks.
For your information, if there are any changes, we will advise you according.

In line with our good customer service, its our duty to inform you of the situation. Should you
require any further clarification, please do not hesitate to contact our Customer Service
Department at 03-241 9211.

Thank you.

Yours

Zarina Bt Abdul Rahman

Customer Service Officer

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CONFIDENTIAL 4 LG/APR 2019/EWC662
PART A: Fill in the table below with the errors in organization(format), content, and language
of the letter, description of the errors, and the correction of the errors.

Organization/Format Errors Description of the Errors Correction

1.

2.

3,

4.

Content Errors Description of the Errors Correction

1.

2.

3.

4.

Language Errors Description of the Errors Correction

(Grammatical Errors)

1.

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CONFIDENTIAL 5 LG/APR 2019/EWC662

2.

3.

4.

5.

6.

7.

8.

Part B: Rewite the letter by correcting all the errors using the fully blocked and open
punctuation format.

© Hak Cipta Universiti Teknologi MARA CONFIDENTIAL

CONFIDENTIAL 6 LG/APR 2019/EWC662
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© Hak Cipta Universiti Teknologi MARA CONFIDENTIAL

CONFIDENTIAL 7 LG/APR 2019/EWC662
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© Hak Cipta Universiti Teknologi MARA CONFIDENTIAL

CONFIDENTIAL 8 LG/APR 2019/EWC662
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END OF QUESTION PAPER

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