e-Support Filename: TP10 142c.

pdf
Date: 06-20-11

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030

SUBJECT:
Troubleshooting Various E075 Causes
This Technical Publication has been revised to reflect new servicing procedures to address E075 causes.

GENERAL:
This Technical Publication details troubleshooting steps to ensure the performance of the ITB Assembly
when addressing the issue of a full displacement of the Intermediate Transfer Belt (E075).

DETAILS:
An E075 can occur when replacing the Intermediate Transfer Belt in the field or while the machine is in use
by the customer.
Checking the values under COPIER > DISPLAY > MISC > ITB-POS indicates the position of the ITB Belt
[1] of P-1. If the value exceeds -300 to +450, an imbalance of displacement to the ITB Belt can occur [A]. If
this happens, an E075 error code will occur.

NOTE:
Before replacing the ITB Assembly, Canon USA strongly recommends following this
Technical Publication to identify the root cause of the issue at hand.

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE
BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at: Page 1 of 7
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.
 e-Support Filename: TP10 142c.pdf
Date: 06-20-11

NOTE:
Please identify the visual checks to determine the present condition of the ITB Assembly; there
are four to check.
1. Checking the Bushing.
2. Checking the Front and Rear Transfer Arms.
3. Checking the position of the ITB and the Belt Guide.
4. Checking the condition of the Inner 2nd Transfer Roller.

1. Remove the outer frame of the ITB Assembly and inspect the following, [A].

[A] [A]

If the Bushing(s), FC8-4479-010, is bent as shown above, [A] do not replace the bushing(s), replacement of the
ITB Assembly is necessary (see note on page 7).
NOTE: Upon replacement, if an E075 reoccurs please, follow the Servicing Procedure on page 6 of this
Technical Publication.
If the bushings in the picture above are not bent, please proceed with the next visual check of this Technical
Publication on page 2.

Page 2 of 7
 e-Support Filename: TP100 142c.pdf
Date: 066-20-11

2. On some very
v rare casees, Canon USA
U has founnd that eitherr one or bothh of the Fronnt and Rear Transfer
T
Arms havee been crackeed in the areea of [B]. The area of [B]] has been sttregnthened. If this is fouund,
please repllace the dam
maged Transffer Arm(s) with
w the newlly revised paarts [C]. Afteer this is cheecked, go
to the next visual checkk.

[B]

Paage 3 of 7
 e-Support Filename: TP10 142c.pdf
Date: 06-20-11

3. Ensure that the Intermediate Transfer Belt (ITB) is inserted inside of the Belt Guide, FL3-4847-000. If it
is not, reinsert the ITB inside of the Belt Guide and proceed with the fourth visual check on page 5.

Good No Good

Page 4 of 7
 e-Support Filename: TP100 142c.pdf
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4. This last viisual check will t the endss of the Innerr 2nd Transfeer Roller, FC
w ensure that C8-4402-0000, are not
nd
worn. If they are worn, replacemennt of the Inneer 2 Transffer Roller, FC8-4402-00
F 00, is necessaary.

11. Remove the Intermed diate Transfe

fer Belt.
nd
2 Remove Inner 2 Trransfer Rolleer, FC8-44022-000, and visually checkk for the wear marks on the outer
2.
ends of thhe shaft (seee below).

Left Outer Side R

Right Outer Side
S

3 If either outer
3. o sides show
s o wear, replaace the Innerr 2nd Transfeer Roller, FC
signs of C8-4402-0000, and the
2nd Transsfer Bushingg Holder, FLL3-1109-000.. Apply FY99-6005-000 (Super( Lubee Grease) on the new
2nd Innerr transfer Ro
oller outer shhafts and inside of the 2nd
n
Transfer Bushing
B Holdder.
4 Reassem
4. mble the ITB Assembly annd perform a COPIER > FUNCTIO ON > MISC-P P > ITB-INIIT.
5 Proceed with
5. w the Serrvicing Proceedure on pagge 6 of this Technical
T Puublication if the values arre out of
range or not close to zero.
6 If the prooblem persists after step 5, replace thhe ITB Assem
6. mbly (see noote on page 7).

NOOTE:
In thee next steps,, achieving a value that is
i closer to zero
z will minnimize the occcurrence
of an E0775 error codee.

Paage 5 of 7
 e-Support Filename: TP100 142c.pdf
Date: 066-20-11

SER
RVICING PROCEDUR RE:
1. When the values
v are ouut of range, use
u the folloowing proceddure to achieeve the targeeted values. The
T
directions state
s to initiaally turn twoo rotations; more
m rotationns could be performed
p too achieve thee desired
range. A maximum
m of four rotationns could be achieved.
a

Rotate thhe Right Fron nt adjuster clockwise tw

wo rotations. Run COPIE ER > FUNCT TION > MIS SC-P >
ITB-INIT T. Then checck the value of COPIER R > DISPLAY Y > MISC > ITB-POS. If I the value achieves
a
the rangee noted, test the machinee by makingg some copiees, turn the machine
m OFFF/ON, then execute
e
COPIER R > FUNCTIO ON > MISC C-P > ITB-IN
NIT. Executee ITB-POS again.
a If the values stay the
t same
or withinn the range, the
t process is completedd. Achieving a value thatt is as close to
t zero is benneficial to
minimiziing E075 errror codes.

Rotate thhe Left Frontt adjuster cloockwise two rotations. Run

R COPIER R > FUNCTIION > MISC C-P >
ITB-INIT T. Then checck the value of COPIER R > DISPLAY Y > MISC > ITB-POS. If I the value achieves
a
the rangee noted, test the machinee by makingg some copiees, turn the machine
m OFFF/ON, then execute
e
COPIER R > FUNCTIO ON > MISC C-P > ITB-INNIT. Executee ITB-POS again.
a If the values stay the
t same
or withinn the range, the
t process is completedd. Achieving a value thatt is as close to
t zero is benneficial to
minimiziing E075 errror codes.

Paage 6 of 7
 e-Support Filename: TP10 142c.pdf
Date: 06-20-11

SERVICE PARTS:

No. Type Description Part Number P.C. Page

Old Arm, Transfer Front FY1-1337-000 530

1
New Arm, Transfer Front, 2 FC0-3708-000 530
Old Arm, Transfer Rear FL3-4820-000 530
2
New Arm, Transfer Rear, 2 FL3-5416-000 530

3 Roller, 2nd Trnsfer. Inner FC8-4404-000 530

4 Holder, 2nd Trnsfr. Bushing FL3-1109-000 530

Old Bushing FC8-4479-010 530
6
New Bushing FC8-4479-020 530
7 Super Lube FY9-6005-000 530

NOTE:
Canon USA will be providing free of charge quantities of complete ITB Assemblies
commensurate with possible failures within your machine field population to assist you
when encountering a bushing failure.

Page 7 of 7