GATEWAYS INSTITUTE OF SCIENCE AND TECHNOLOGY

FOOD AND BEVERAGE SERVICE NC II

TABLE OF SPECIFICATION

OBJECTIVES/CORE COMPETENCIES KNOWLEDGE COMPREHENSION APPLICATION NO. OF ITEMS/%OF TEST

1. Prepare the dining room/restaurant
area for service 15 10 10 35
2. Welcome guests and Take food and
beverage orders 10 15 15 40
3. Promote food and beverage product 20 10 10 40
4. Provide Food and Beverage service to
guests. 30 14 20 64
5. Provide Room Service 15 15 20 50

6. Receive and Handle guest complaints 5 10 5 20

TOTAL 95 74 80 249

Mary Ann U. Coper

Trainer
 GATEWAYS INSTITUTE OF SCIENCE AND TECHNOLOGY

FOOD AND BEVERAGE SERVICE NC II

TABLE OF SPECIFICATION

OBJECTIVES/CORE COMPETENCIES KNOWLEDGE COMPREHENSION APPLICATION NO. OF ITEMS/%OF TEST

1. Prepare the dining room/restaurant
area for service 15 10 10 35
2. Welcome guests and Take food and
beverage orders 10 15 15 40
3. Promote food and beverage product 20 10 10 40
4. Provide Food and Beverage service to
guests. 25 14 15 54
5. Provide Room Service 15 15 20 50

6. Receive and Handle guest complaints 5 10 5 20

TOTAL 90 74 75 239

Mary Ann U. Coper

Trainer