Question: 1

Convergence brings added value to the customer by reducing cabling and skills costs

A. True
B. False

Answer: A

Question: 2

Which of the following modes of operation are supported by the NBX? (Choose three)

A. PBX Mode
B. Key Mode
C. Hybrid Mode
D. Simulated Mode
E. Traditional Mode

Answer: A, B, C

Question: 3

The Network Call Processor (NCP) is responsible for setting up communication between endpoints.

A. True
B. False

Answer: A

Question: 4

Which of the following is true of the V3000 NCP? (Choose three)

A. Supports up to 200 total devices

B. Supports up to 1500 total devices
C. Supports up to 12 Voice Mail Ports
D. Supports up to 72 Voice Mail Ports
E. Supports up to 8 Virtual Tie Lines
F. Supports up to 48 Virtual Tie Lines

Answer: B, D, F

Question: 5

Which of the following statements best characterizes NBX Silence Suppression? (Choose three)

A. Enabling reduces network traffic

B. When enabled, a device that detects silence in conversation sends a small packet with a ilence indicator,
rather than a full packet of igitized silence
C. Receiving devices generate white noise for the time periods represented by silence indicator packets
D. Can only be enabled or disabled for the entire system.
E. Can only be used with NBX 3102 phones.

Answer: A, B, C
Question: 6

Layer 3 operation is required for environments with multiple LANs where the NBX and phones may be on
different Ethernet LANs, VLANs or across WANs.

A. True
B. False

Answer: A

Question: 7

Changes to Host Name, IP Address, Default Gateway and Subnet Mask require a reboot.

A. True
B. False

Answer: A

Question: 8

Which NBX Network Call Processors (NCPs) require a memory upgrade to reach top end device and capacity
limits? (Choose two)

A. NBX 100
B. V3000
C. V3000 BRI-ST
D. V3001R
E. V5000

Answer: B, C

Question: 9

Which NBX phone has 4 fixed feature buttons, large message waiting indicator, no LCD and supports 802.3af
Power over Ethernet? (Choose one)

A. 3106
B. 3103
C. 3102
D. 3101
E. 3100

Answer: E

Question: 10

What is the name of the 3Com soft-phone application that enables a user computer to have the same features and
functions as a NBX What is the name of the 3Com soft-phone application that enables a user? computer to have
the same features and functions as a NBX Telephone? (Choose one)

A. NetSet
B. NetView
C. Compliment Attendant Software
D. pcXset
E. pcSoftSet

Answer: D

Question: 11

What is the purpose of a Digital Signal Processor? (Choose one)

A. Prevents a caller from hearing their own voice

B. Generates tones recognizable to Local Exchange Carriers
C. Converts analog sound into digital data
D. Regulates carrier line voltage

Answer: C

Question: 12

Which of the following are recommended tools for troubleshooting and repairing Analog Lines? (Choose four)

A. Butt-set
B. Loop Current Tester
C. 599 Punch-Down Tool/Blades
D. Flux capacitor
E. Cable Splicer's Knife
F. Tone Generator

Answer: A, B, E, F

Question: 13

In North America ISDN-PRI uses four wire pairs to provide 23 channels and one 64 Kbps D channel. This is
referred to as 3B+D?

A. True
B. False

Answer: A

Question: 14

The NBX Communication System provides E911 (emergency) capabilities when the Digital Line Card is
configured for T1 signaling.

A. True
B. False

Answer: B

Question: 15

Which of the following are not subject to Class of Service settings? (Choose two)

A. Emergency 911 Calls

B. Alternate Carrier
C. Long Distance Calls
D. WAN Calls
E. International
F. System Wide Speed Dials

Answer: A, F

Question: 16

When modifying the configuration for a user's telephone in NetSet, selecting exclude from LCD Directory will
invoke which function? (Choose one)

A. The user will not send Caller ID information over the PSTN to telephones with LCD displays and Caller ID
capability.
B. The user will not be able to search the NBX directory via their telephone's LCD display.
C. The user's telephone extension will not display on other extensions LCDs when called.
D. The user's telephone extension will not display during a directory search from any NBX telephone LCD
display.

Answer: D

Question: 17

Which of the following NBX phones does not support button mappings? (Choose one)

A. 3103
B. 3102
C. 3101
D. 3100

Answer: D

Question: 18

System-wide and Personal Speed Dials can only be accessed via a feature code.

A. True
B. False

Answer: B

Question: 19

Bridge Station Appearance is created via button mappings.

A. True
B. False

Answer: A

Question: 20

Before a user can access their voicemail messages or make changes to their voicemail configuration, they must
first create a password, name announcement and personal greeting.

A. True
B. False
Answer: A

Question: 21

Desktop Call Assistant requires NBXTSP (NBX TAPI Service Provider).

A. True
B. False

Answer: A

Question: 22

Desktop Call Assistant requires NBXTSP (NBX TAPI Service Provider).

A. True
B. False

Answer: A

Question: 23

Configurable Operators gives a caller who is directed to voicemail the option of transferring to another
destination, one of two different operators that a user has provisioned. What are these two operators called?
(Choose two)

A. Personal Operator
B. User Operator
C. System Operator
D. Destination Operator

Answer: A, C

Question: 24

For MWI to Telephone Feature to function the target phone must have a MWI Retrieve programmed button.

A. True
B. False

Answer: A

Question: 25

What are the four Time of Day System Modes which can impact the automated attendants a caller hears and/or
other call coverage options (destinations).

A. Open
B. Closed
C. Holiday
D. Lunch
E. Other
F. After-hours
G. Emergency Close

Answer: A, B, D, E
Question: 26

A device will not receive a page if actively engaged in a call.

A. True
B. False

Answer: A

Question: 27

Which of the following is not an element of the Dial Plan? (Choose one)

A. Settings for Extension ranges

B. Extension Lists
C. Dial Plan Tables
D. Routes
E. Delayed Ringing Settings
F. Pretranslators

Answer: E

Question: 28

Desktop Call Assistant requires NBXTSP (NBX TAPI Service Provider).

A. True
B. False

Answer: A

Question: 29

The Dial Plan entries shown below are representative of which type of operation? (Choose one)

A. Timed Route
B. Phantom Extension
C. Alternate Carrier
D. Phantom Mailbox

Answer: C

Question: 30
The Dial Plan entries shown below are representative of which type of operation? (Choose one)

A. Timed Route
B. Phantom Extension
C. Alternate Carrier
D. Phantom Mailbox

Answer: B

Question: 31

A Timed Route is a route that defines where calls are routed based on time of day and/or day of week using pre-
selected business hours or specific time periods.

A. True
B. False

Answer: A

Question: 32

A pretranslator is a portion of the dial plan responsible for mapping incoming calls to internal extensions and
providing Calling Line Identification Presentation (CLIP) for outgoing calls.

A. True
B. False

Answer: A

Question: 33

Which of the following best defines the term Hunt Group? (Choose one)

A. A collection of outside lines directly mapped to one or more phones.

B. A collection of telephones where all phones will ring simultaneously allowing anyone that is part of the
group to pick up the call.
C. A collection of telephones that ring in a pre-determined pattern until the call is answered or forwarded to a
call coverage path such as voicemail or covering extension.
D. A collection of outside lines pooled and arbitrated by the Call Processor for outbound dialing.

Answer: C

Question: 34
Which of the following best describes ACD Linear Call Distribution Method?

A. When you employ this call distribution option, the NBX system distributes calls to the first extension in the
group unless that extension is busy and then the call will go to the next extension in the group. Incoming calls
will progress in sequence always starting with the first extension.
B. When you employ this call distribution option, the NBX system distributes calls to the first extension in the
group. The second call will go to the second extension in the group. The third call will go to the third extension
in the group and so on. If an extension is busy, the call will go to the next available phone in the group. This
method is sometimes referred to as round-robin.
C. When you employ this call distribution option, the NBX system distributes calls to the agent that has been
waiting for a call the longest period of time.
D. When you employ this call distribution option, the NBX system distributes calls to members of an ACD
Group according to the number of calls handled by each agent. The agent who has handled the fewest calls, gets
the next call.
E. When you employ this call distribution option, a single call rings on all phones of the ACD Group until a
member answers the call or the call times out and is routed to the group's call coverage. This option sends only a
single call at a time from the ACD queue to the group.

Answer: A

Question: 35

Which of the following are accurate statements concerning Call Privacy Feature? (Choose three)

A. Configured via a Feature Code

B. Configured via Button Mappings
C. Allows a user to prevent a call from being monitored on a per call basis.
D. Allows the administrator to prevent all calls from being monitored by logging users in and out of feature.
E. Activated before or during a call
F. Can only be activated before a call

Answer: A, C, E

Question: 36

The Whisper Page feature allows you to dial an NBX extension that is involved in a conversation with another
person and speak to that person without the other party on the call being able to hear you.

A. True
B. False

Answer: A

Question: 37

Camp On allows you to queue a transferred call on to a destination extension that is already in use (meaning one
or more (but not all) of its system appearance lines are in use).

A. True
B. False

Answer: A

Question: 38

Automatic Call Back allows you to queue a transferred call on to a destination extension that is already in use
(meaning one or more (but not all) of its system appearance lines are in use).

A. True
B. False

Answer: B

Question: 39

Account Codes are numbers entered by users when dialing outbound for the purpose of associating a call with
an account for billing purposes.

A. True
B. False

Answer: A

Question: 40

When is NBX Layer 3 (IP enabled) operation required? (Choose one)

A. Environments where the NBX, Chassis, phones, and cards are all on the same Ethernet LAN
B. Environments where the NBX, Chassis, phones, and cards are all on the same Ethernet VLAN
C. Environments where the NBX, Chassis, phones, and cards may be on different Ethernet LANs, VLANs
and/or separated by WANs

Answer: C

Question: 41

What is the transport mechanism used for VTLs ?

A. UDP
B. TCP
C. RTP
D. SIP

Answer: B

Question: 42

Which of the following best defines the acronym VPIM? (Choose one)

A. Voice Protocol for Internet Messages

B. Vector Profile for Internet Messaging
C. Voice Profile for Internet Messaging
D. Vector Protocol for Internet Messages

Answer: C

Question: 43

What are the two main components of NBX Media Driver? (Choose two)

A. TAPI
B. IMAP4
C. WAV
D. QSIG
E. LEC

Answer: A, C

Question: 44

IMAP4 capability and SMTP capability are included with NBX at no charge and no license is required.

A. True
B. False

Answer: A

Question: 45

Which of the following best describes Compliment Attendant Software? (Choose one)

A. Soft-phone application that enables a user's computer to have the same features and functions as a NBX
Business Telephone.
B. Provides NBX users (generally a receptionist) with PC-based desktop call control designed for centralized
rapid call handling in multi-site environments.
C. Designed to leverage the back-up and restore capabilities of a 3Com NBX system and provide a central portal
to manage all sites in a multi-site configuration.
D. A user-friendly application for easily creating and maintaining dial plans for multiple NBX platforms
deployed across an enterprise.

Answer: B

Question: 46

Which of the following are accurate statements concerning Call Detail Reporting (CDR)? (Choose three)

A. Requires a CDR license

B. Does not require a license
C. Telephone system usage tracked on a per user/ per call basis
D. Telephone system usage tracked on a per telephone group/ per call basis
E. Tracks only completed calls
F. Tracks completed calls and all attempted and/or abandoned calls

Answer: B, C, F

Question: 47

A NBX system running in SIP mode can interoperate with any other SIP endpoint, including gateways, devices,
and SIP-enabled applications.

A. True
B. False

Answer: A

Question: 48

The Admin Log (Adminlog) tracks all activities performed in NetSet utility under the administrator login. It is
never renamed or deleted. It continues to grow over time, but it is unlikely that the size of the file will ever grow
to be a problem.

A. True
B. False

Answer: A

Question: 49

The Periodic Time-stamp on Console (PTOC) feature lets the NBX send a timestamp to a remote management
console at an interval specified by the administrator.

A. True
B. False

Answer: B

Question: 50

One way audio or no audio on a Layer 3 Call is one of the most common issues which can easily be resolved by
checking a few simple items. Which of the following are items that should be checked? (Choose three)

A. Verify IP Address, Subnet Mask, Gateway and NCP IP Address for remote device
B. Verify no NAT or correct configuration of a 3Com recommended device supporting virtual server redirect
C. Verify Remote Phone License has been installed.
D. Verify NBX 3102 Phones are being used at all remote sites as these are the only NBX phones that support
remote connectivity.
E. Verify local NBX devices have been assigned an IP Address, Subnet Mask, Gateway

Answer: A, B, E