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    Annex H - Behavioral Interview Form

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    Mis M Estoperes
    This document provides a sample behavioral event interview (BEI) rating form for evaluating candidates on the competency of delivering service excellence. The form includes spaces to describe a situation or task, the candidate's actions, and results, which will then be rated on a scale of 1 to 5, with 5 being the highest rating. The competency is defined as providing proactive, responsive, accessible, courteous and effective public service to attain the highest level of customer satisfaction.

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    Annex H - Behavioral Interview Form

    Uploaded by

    Mis M Estoperes
    8 views1 page
    This document provides a sample behavioral event interview (BEI) rating form for evaluating candidates on the competency of delivering service excellence. The form includes spaces to describe a situation or task, the candidate's actions, and results, which will then be rated on a scale of 1 to 5, with 5 being the highest rating. The competency is defined as providing proactive, responsive, accessible, courteous and effective public service to attain the highest level of customer satisfaction.

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    This document provides a sample behavioral event interview (BEI) rating form for evaluating candidates on the competency of delivering service excellence. The form includes spaces to describe a situation or task, the candidate's actions, and results, which will then be rated on a scale of 1 to 5, with 5 being the highest rating. The competency is defined as providing proactive, responsive, accessible, courteous and effective public service to attain the highest level of customer satisfaction.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    8 views1 page

    Annex H - Behavioral Interview Form

    Uploaded by

    Mis M Estoperes
    This document provides a sample behavioral event interview (BEI) rating form for evaluating candidates on the competency of delivering service excellence. The form includes spaces to describe a situation or task, the candidate's actions, and results, which will then be rated on a scale of 1 to 5, with 5 being the highest rating. The competency is defined as providing proactive, responsive, accessible, courteous and effective public service to attain the highest level of customer satisfaction.

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    © All Rights Reserved
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    ANNEX H

    Sample Behavioral Event


    Interview (BEI) Rating Form

    TARGET DELIVERING SERVICE EXCELLENCE (mission-critical competency)


    COMPETENCY
    DEFINITION The ability to provide proactive, responsive, accessible, courteous
    and effective public service to attain the highest level of customer
    satisfaction.
    CORE DEFINITION Basic: Complies with CSC’s established standards of delivery or
    service level agreements and delivers explicit requirements of
    customers.
    Situation or Task:

    Actions:

    Results:

    Rating: (Please encircle.) 3 4 5 2 1

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