Elizabeth Aguilar

+1.321.460.2867 | Elizabeth.aguilaralvarez@gmail.com |
https://www.linkedin.com/in/aguilarelizabeth
EDUCATION
University of Central Florida Orlando, FL
Bachelor of Arts in International & Global Studies May 2020
Minor in Writing & Rhetoric
Certifications in International & National Security
Certification in Teaching English as a Second Language (TESOL)

Zhejiang Normal University Jinhua, China

Cultural Exchange Program May – June 2018

Evans High School Orlando, FL

International Baccalaureate Programme May 2015

WORK EXPERIENCE
Orange County Public Library Orlando, Fl
Questline Reference Assistant September 2019 – Present
• provides excellent customer service via telephone, text messaging, chat software, and emails.
• assists customers with inquiries and concerns regarding library cards, fines, checked out materials, holds, renewals,
library events, class registrations, Books by Mail, Claims Returned requests, title requests, databases, updating
account information, meeting rooms.
• responds to general information requests regarding Library locations, hours, policies or procedures, and update
customer account information.
• assists co-workers with calls and chats from customers in Spanish if the co-worker is not fluent.
• processed over $2,500.00 in credit card payments on Shopify up to date.
• effectively responded to an average of 900 calls per month.
• certified as Passport Agent by the U.S. Department of State.

UCF Department of Housing and Residence Life Orlando, Fl

Resident Assistant August 2018 – May 2019
• effectively engaged with residents through flyers, sending emails, knocking doors, holding community meetings,
and planning events.
• connected residents to campus resources such as campus partners, departments, and programs.
• managed administrative tasks including room condition reports, maintenance requests, fire and safety checks,
incident reports, roommate mediations, and lockouts.
• conducted rounds throughout the community to assure security and enforce University policies.

UCF Student Union Orlando, Fl

Event Manager/ Team Lead November 2017 – December 2019
• delegate tasks to the Event Setup Team of up to twelve people to complete venue preparations throughout the
building.
• assists in enforcing Union policies and guidelines to ensure safety of customers in the building.
• provides excellent customer service while troubleshooting audio-visual problems with equipment such as laptops
and projectors.
• assist with the training of new employees.
• lifts equipment up to 50 lbs.

Heart of Florida United Way Orlando, FL

AmeriCorps VISTA June 2017 – August 2017
• developed and implemented weekly program curriculum related to STEM topics.
• assisted students with assigned tasks and provides modifications, according to individual student needs.
• monitored and objectively evaluated students' performance or progress.
 • contributed to significant reading learning gains of over 66% in 65 students grades K-5.
• provided a safe environment for students by setting conduct rules and disciplining appropriately, when necessary.

UCF Bookstore Orlando, Fl

Bookseller October 2017 – January 2018
• used department specific technology to answer questions, recommend products, place orders, locate
items, search inventory, and assist customers.
• stocked and organized textbooks according to department standards.

UCF Student Outreach Services Orlando, Fl

Office Assistant August 2015 – May 2016
• proven track record of accurately maintaining detailed records and multitasking within fast-paced atmosphere.
• maintained accurate and detailed records in accordance to FERPA.
• forwarded information by receiving and distributing communications via email and phone calls, collecting and
mailing correspondence, and transferring information onto appropriate records.

Unravel Education Orlando, FL

Co-Founder January 2015 – Present
• researches for resources and current information concerning scholarships, internships, and other professional
development opportunities for students in postsecondary education.
• manages and updates social media on a regular basis to disseminate the most accurate information.

Self-Employed Remote
Editor May 2013 – Present
• provided comprehensive editing, feedback, and proofreading, primarily for Young Adult speculative fiction
manuscripts and creative non-fiction.
• communicated with client throughout the editing process and in a timely manner.

CO-CORRICULAR INVOLVEMENT
Global Perspectives and International Initiatives Orlando, Fl
Intern, East and Southeast Asia September – December 2019
• submitted weekly briefings regarding current issues and events in East/Southeast Asia.
• periodically published on office's blog.
• conducted research on the quality of life in Hong Kong pre-and-post "One Country, Two Systems Policy."
• helps facilitate small and large events organized by the office.

Jinxed Reviews Orlando, Florida

Blogger January 2019 – Present
• reviews new releases, advanced reader copies (ARCs), and backlist titles at Jinxed Reviews and Goodreads.
• regularly participates in blog tours when invited by FFBC or publishers.
• highlights favorite reads and book news on social media with over 3,000 followers.

Hearts for the Homeless International September 2016 – August 2018

Medical Information Officer
• provided blood pressure screenings and disseminated heart health information to homeless populations.
• supervised Medical Informational officers in Gainesville, Miami, Orlando, Tallahassee, and Tampa.
• coordinated a team of volunteers to find shelters for homeless individuals in Gainesville, Orlando, and Miami
during Hurricane Irma that impacted more than 230+ individuals.
• created official protocol for volunteers: training presentation, training quiz, and code of ethics.
• designed original and informational website for Hearts for the Homeless Orlando.
• assisted with training for new local volunteers.

Model United Nations

Delegate September 2015 – August 2018
 • developed public speaking skills, knowledge of parliamentary procedure for debate, researching, and resolution
writing, by participating in Model UN Conferences.
• conducted research on the history of the UN Commission on the Status of Women (CSW) to provide background
knowledge for delegates participating in the 2016 Knight Model United Nations Conference (KnightMUN).
• represented the local organization at the 2016 United Nations Leadership Summit.

VOLUNTEER EXPERIENCE
Self-Employed August 2014 – Present
Peer Mentor
• provide knowledge of the college process to high school juniors and seniors by sharing my experience, giving
advice, and promoting helpful resources.
• edit college application and scholarship essays, with over two hundred in the past six years.
• foster mentor-mentee relationships with several students across the nation to assist them through the process of
applying and succeeding in college.
• disseminate information about programs, conferences, scholarships, organizations, and other opportunities relevant
to mentees interests.

Maynard Evans High School January 2014 – August 2016

Media Center Assistant
• provided excellent service to faculty, staff, and students with library materials, printing or laminating requests, or
technical difficulties.
• sorted through current books to rearrange and clean shelves for new annual shipments.
• distributed over 1000 laptops during summer 2015, the inaugural year Orange County Public Schools’ all-digital-
learning initiative.
• processed documents required for distribution of digital devices to students including authorization for release and
parental agreement.
• proficient in Destiny software used in K-12 public schools for circulating library materials.
• gained basic knowledge of Archibus software, used to keep record on digital devices lend to students for the
academic year.
• translated for parents and students in Spanish to complete forms required for issuing digital devices.

AWARDS AND HONORS

• 2018 Austin Fragomen Scholar • 2015 Simon Youth Scholar
• 2015 CHCI Scholar • 2015 Univision Orlando’s Hispanic Academic All-Star
• 2015 Kohl’s Cares Scholarship Local Winner • 2014 QuestBridge College Prep Scholar
• 2015 OCPS Super Scholar • 2014 QuestBridge National College Match Finalist

CONFERENCE PRESENTATIONS
2018. Aguilar, Elizabeth, Sophia Villegas, Gilarys Garcia, India Powers, Yahima Perez, Keith Clowney. “Explore Chinese
Culture and Language at Zhejiang Normal University. “MASS Student Success Conference, Orlando, FL.
2017. Aguilar, Elizabeth, Cassandra Hedrick, Jakeyla Augustin, Tai-Lyn Parboosingh. “Civic Engagement as Rhetorical
Action: A Panel of Student Perspectives.” Writing & Rhetoric Symposium, Orlando, Fl.
2017. Aguilar, Elizabeth, Julissa Valiente, Alexandra Stepanov, Mitchell Bosse, Brooke Wigmore, et al. “Family
Communication Across Borders.” Writing & Rhetoric Symposium, Orlando, Fl.
2017. Aguilar, Elizabeth, Travis Slocum, et al. “NCORE 2017.” MASS Student Success Conference, Orlando, FL.

ADDITIONAL SKILLS
Language: Native Fluency in Spanish and English | Intermediate Fluency in French | Beginning Fluency in Mandarin
Computer: Microsoft Office Suite | Adobe Photoshop | Adobe Dreamweaver | SPSS | MicroCase | JMP | EMS | Shopify |
Sierra | Communico | Ringcentral |
Certifications: CITI Training | CPR and AED