DellEMC Unity Condor TTT XT Serviceability

Serviceability
Enhancements
Dell EMC Unity Condor Train-The-Trainer
Ryan Poulin
Midrange and Entry Solutions
Product Technologist Team
Legal Notifications
Copyright © 2018 Dell EMC. All rights reserved.
Forward Looking Statements Notice
This roadmap document contains “forward-looking statements” as defined under the Federal Securities Laws. Actual results or deliverables could differ
materially from those projected in the forward-looking statements as a result of certain risk factors, including but not limited to: (i) adverse changes in
general economic or market conditions; (ii) delays or reductions in information technology spending; (iii) risks associated with acquisitions and
investments, including the challenges and costs of integration, restructuring and achieving anticipated synergies; (iv) competitive factors, including but
not limited to pricing pressures and new product introductions; (v) the relative and varying rates of product price and component cost declines and the
volume and mixture of product and services revenues; (vi) component and product quality and availability; (vii) the transition to new products, the
uncertainty of customer acceptance of new product offerings and rapid technological and market change; (viii) insufficient, excess or obsolete inventory;
(ix) war or acts of terrorism; (x) the ability to attract and retain highly qualified employees; (xi) fluctuating currency exchange rates; and (xii) other one-
time events and other important factors disclosed previously and from time to time in EMC’s filings with the U.S. Securities and Exchange Commission.
EMC disclaims any obligation to update any such forward-looking statements after the date of this roadmap document.
Dell EMC Product Roadmap Disclaimers

Dell EMC makes no representation and undertakes no obligations with regard to product planning information, anticipated product
characteristics, performance specifications, or anticipated release dates (collectively, “Roadmap Information”).
Roadmap Information is provided by EMC as an accommodation to the recipient solely for purposes of discussion and without intending to be
bound thereby.
This information is Dell EMC Restricted Confidential and is provided under the terms, conditions and restriction
defined in the EMC Non-Disclosure Agreement in place with your organization
Roadmaps Do Change!
2 Dell – Internal Use – Confidential EMC CONFIDENTIAL—INTERNAL USE ONLY Pre-GA: Material subject to change.
ESRS
DRIVE FIRMWARE UPGRADES
SYSTEM ALERTS
ESRS
CONFIGURE WITH RSA CREDENTIALS
ESRS VE HA CLUSTER SUPPORT
SYSTEM ALERTS
ESRS
SYSTEM ALERTS
Dell EMC Unity ESRS
Background Information
• When configuring ESRS, a number of issues can be encountered

– An error is provided when an issue is encountered, but customer feedback
suggests they are having issues understanding the error messages and the
actions to take
• In some instances, customers’ support accounts don’t meet the ESRS

configuration preconditions
• Many service requests have been raised for fixing customer accounts and
their site IDs
6 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

Dell EMC Unity ESRS
What Have We Done?
• In Dell EMC Unity OE 4.1.1 and higher, the ESRS Readiness check can be
run to determine if ESRS can be configured
– Checks the Dell EMC Unity configuration/settings for issues
– Checks network connectivity to ESRS servers or gateway server
• In OE 4.5, the Unisphere ESRS Readiness Check was updated to include a

check for the Support Credentials entered into the system
– Ensures the Support Credentials are validated before attempting to configure
ESRS
– This check only applies to Integrated ESRS

Configure ESRS with RSA Credentials
Overview
• In the Condor release Dell EMC personnel can use their RSA SecurID
credentials to configure ESRS on a system
– Currently the RSA SecurID is used in place of validating the Access Code via email
• When configuring ESRS with RSA credentials, a configured and verified

support account is not required
– The Readiness Check can be run without entering support credentials on the
system
– The system must be registered in the install base
• Applicable for Integrated and Centralized ESRS

• Goal:
– Increase the ESRS adoption rate and reduce time investigating and fixing ESRS
8
issues
Dell – Internal Use – Confidential Pre-GA: Material subject to change.
Existing Unisphere CLI ESRS Commands
• These commands no longer require support credentials to be entered:

– uemcli /sys/support/esrsi checkNetwork
– uemcli /sys/support/esrsc checkNetwork
• This command requires support credentials to be entered:

– uemcli /sys/support/esrsi checkSupportAccountReadiness

Updated Workflows – Integrated ESRS
• Configuring Integrated ESRS with valid support account entered

– No changes in Unisphere, Unisphere CLI, or REST API
• Configuring Integrated ESRS with RSA Credentials

– Support credentials do not need to be entered
– Email verification via access code is disabled when support credentials not entered
– One additional RSA SecurID pop up for tech to enter their credentials
– Two new hidden Unisphere CLI commands are available if not using Unisphere
• Upgrading One-Way to Two-Way ESRS with RSA Credentials

– In Unisphere a new popup is added to enter RSA Credentials
– Unisphere CLI has an additional step to complete the configuration
• Disabling ESRS contains no changes

Configure Integrated ESRS - Example





















Configure Integrated ESRS with RSA Credentials
New Hidden Unisphere CLI Command – uemcli /sys/support/esrsi authenticateWithSupport
uemcli /sys/support/esrsi authenticateWithSupport -?
/sys/support/esrsi authenticateWithSupport -username <value>

{ -password <value> | -passwordSecure } -siteId <value>
Authenticate Integrated ESRS using Dell EMC support's RSA

credentials when customers don't have correctly configured
support credentials.
Note: This is the equivalent of entering the RSA Credentials on the Email Verification
step in Unisphere
New Hidden Unisphere CLI Command – uemcli /sys/support/esrsi enableWithSupport
uemcli /sys/support/esrsi enableWithSupport -?
/sys/support/esrsi enableWithSupport -username <value> { -

password <value> | -passwordSecure }
Enable Integrated ESRS using Dell EMC support's RSA credentials

when customers don't have correctly configured support
credentials.
Note: This is the equivalent of enabling Integrated ESRS after the Email Verification step
in Unisphere.

Deprecated Unisphere CLI Command – uemcli /sys/support/esrsi enableSupport
uemcli /sys/support/esrsi enableSupport -?
/sys/support/esrsi enableSupport -username <value> { -password

<value> | -passwordSecure } -siteId <value>
Enable integrated ESRS using Dell EMC support authentication
Note: No longer available in Condor OE and up. This was previously used as the
equivalent of entering the RSA Credentials on the Email Verification step in Unisphere

Upgrading from One-Way to Two-Way – No Support Credentials
Steps:
1. uemcli /sys/support/esrsi set –type twoWay
2. uemcli /sys/support/esrsi set –enable yes
As no valid support credentials are configured, you have to
contact Dell EMC support to do the finalization work for enabling
Outbound/Inbound ESRS. Otherwise, ESRS will be in a bad state. Do
you want to proceed (yes/no) yes
3. uemcli /sys/support/esrsi enableWithSupport –username xxxx
–password xxxx
Note: If support credentials were entered before step 2 and are still valid, then step 2
completes successfully and step 3 is not needed
Updated Workflows – Centralized ESRS
• Configuring Centralized ESRS with support account entered

– No changes in Unisphere, Unisphere CLI, or REST API
• Configuring Centralized ESRS with RSA Credentials

– Support credentials do not need to be entered
– One new hidden Unisphere CLI command if not using Unisphere
• Disabling ESRS contains no changes

Configure Centralized ESRS with RSA Credentials
New Hidden Unisphere CLI Command – uemcli /sys/support/esrsc enableWithSupport
uemcli /sys/support/esrsc enableWithSupport -?
/sys/support/esrsc enableWithSupport -address <value> [ -port

<value> ] -isPrimary { yes | no } -username <value> { -password
<value> | -passwordSecure }
Enable Centralized ESRS using Dell EMC support authentication.
Note: If Integrated ESRS has already been enabled, it must be
disabled first. If Centralized ESRS has already been enabled, it
must be disabled first to update the primary VE address. User can
configure or update the secondary VE server only if the primary
VE server has been enabled.

Support Information
Logs and Alert Messages
• Log files
– /EMC/CEM/log/cemtracer_uiservices.log
– /EMC/CEM/log/cemtracer_emcsupport.log
– /EMC/CEM/log/eVE/ve_esrs.log
• Audit/user logs enabling ESRS with RSA credential

– 0x14:0x390021 = User %1 just enabled integrated ESRS with support personnel
credentials.
– 0x14:0x390022 = User %1 just enabled centralized ESRS %2 with support
personnel credentials.

ESRS
SYSTEM ALERTS
ESRS VE High Availability Cluster Support
Overview
• Centralized ESRS Virtual Edition (ESRS VE) supports multiple ESRS VE

servers to achieve high availability
– In codes prior to Condor, only a single gateway IP can be entered in the system
• In the Condor release two gateway server IPs can be entered to support a
ESRS VE cluster
– A primary and secondary IP for the cluster can be entered when configuring
Centralized ESRS
• If the primary server is unavailable, Dell EMC Unity will automatically switch
to the secondary gateway server
• Configuring Centralized ESRS with RSA Credentials is supported

Configure Centralized ESRS - Example










Unisphere CLI Command – uemcli /sys/support/esrsc set -?
uemcli /sys/support/esrsc set -?
/sys/support/esrsc set -enable { yes | no } [ -address <value> ]

[ -port <value> ] [ -secondAddress <value> ] [ -secondPort
<value> ]
Modify the Centralized ESRS configuration.

Unisphere CLI Command – uemcli /sys/support/esrsc show
uemcli /sys/support/esrsc show

1: Enabled = yes
Address = x.x.x.x
Port = 9443
Secondary Address = x.x.x.x
Secondary Port = 9443

Considerations
• Configuring a Secondary Gateway IP is not supported without a Primary

entered
• If Support Credentials are not entered:
– Integrated ESRS must be disabled before Centralized ESRS can be configured
– To update the Primary Gateway Network Address Centralized ESRS must be
disabled
– Users can configure or update the Secondary Gateway Network Address at any
time

Support Information
• Provider log:
– /EMC/CEM/log/cemtracer_emcsupport.log
• ESRS_VE.pl script log:

– /EMC/CEM/log/eVE/ve_esrs.log
– /EMC/CEM/log/eVE/ve_esrs_poll.log
• Log messages:
– 0x14:0x380038 Failed to connect to ESRS VE server %2, failing over to %3.
– 0x14:0x380039 Failed to connect to any configured ESRS VE server(s).
– 0x14:0x38003a Connection to ESRS VE server %2 has recovered.

ESRS
SYSTEM ALERTS
Drive Firmware Upgrades
Overview
• Currently to upgrade all software/firmware on the system, multiple files must

be downloaded and installed on the system
– The Dell EMC Unity OE and upgrade drive firmware operations are two separate
processes
• In the Condor and future releases the drive firmware bundle will be included
in the OE file downloaded from Dell EMC
– Applicable to upgrade files for physical systems only
– The drive firmware package will be staged within the system
• The drive firmware bundle will still be available as a separate download

– The current software OE and drive firmware upgrade operations via Unisphere
and Unisphere CLI will remain the same

Overview (Continued)
• After a system has been upgraded to a new OE version a “Software

Upgrade Successful” message is displayed in Unisphere
• If the system was upgraded using an OE package that includes a drive
firmware bundle, the user is prompted to upgrade any drives which are not
running the latest firmware
– User can opt-out and skip the drive firmware upgrade operation
– If upgrade is allowed to proceed, the Upgrade Drive Firmware wizard is
automatically opened

Example

Example

Example

Example

Example

Example

Example

Example

Example

Example

Example

Internal Log Messages
• Log location: /EMC/CEM/log/cemtracer.log

• Log message example:
• 07 Feb 2019 17:16:24 - [UIS_UpgradeServices] INFO -
{1:2694:207024689}[2043|12735|e3fffb40][instCollect @
../../../components/providers/osls/UIS_UpgradeServices/s
rc/C4CB_UIS_FirmwarePackage.cpp:64] drive firmware name:
Unity-Drive-Firmware_V8-Dec-05-2018.tgz.bin.gpg drive
firmware version:4.3.0.1499782821 drive firmware release
date:1543606921 upgradable drive counts:41 estimated
time:32 isNewerVersion:1

ESRS
SYSTEM ALERTS
Automatically Clear Solved Alerts
Background Information
• There are multiple ways to review the health of a Dell EMC Unity system
– In Unisphere the user can review the following:
› The “View System Status” icon (Green checkmark when healthy)
› The information within the System Health Dashboard View Block
› The information on the System View page
› The Alerts page
• When reviewing the alert event log, the user is presented with all alerts that
have occurred on the system
– In general, it can be hard for a user to determine which issues are current, and
which ones are resolved
– The user may need to search for a specific time frame, sort the view, or filter the
results

Overview
• In the Condor release all alerts will be assigned an alert State

– The alert State can be used to determine which alerts are current, and which ones
have been resolved
• There are four States for alerts:

– Updating - The current State of the alert is being updated
› Only seen when upgrading from pre-Condor to Condor or later
– Inactive - The alert condition has been resolved
– Active_Auto - The alert is still Active, and will be marked Inactive automatically
once the condition is cleared
– Active_Manual - The alert is still Active, and a user will need to deactivate the
alert to mark the alert Inactive once the condition is solved
• The Unisphere Alerts page contains a new “State” column

Overview (Continued)
• An alert’s State changes when: Active

– The software OE is upgraded from a Auto
version which did not support this feature
– The error condition is resolved
– The alert is repeating Active
Updating
• When reviewing the Alerts page in Manual
Unisphere or alerts via CLI, Alerts
marked as Inactive are hidden by
default Inactive
– In Unisphere the Alerts page is
automatically filtered by default = Automatic
= Manual
Deactivating an Alert
• Active_Manual alerts must be manually deactivated by an Administrator

– Can be done in Unisphere, Unisphere CLI, or REST API
• To Deactivate an alert in Unisphere:

– On the Alerts page, select an Active_Manual alert
– Select the “Deactivate” button
– A “Confirm Deactivate” confirmation box will be shown, select “Deactivate” to
continue
• Acknowledging an alert is still supported

– Acknowledging an alert is a way to mark it as “seen”
– Acknowledging the alert will not be marked as Inactive

Example

Example

Example

Example

Example

Example

Example

Example

Example

Example

Example

Example

Example

Example

Example

Example

Example

Example

Example

Unisphere CLI Command – uemcli /event/alert/hist show -?
uemcli /event/alert/hist show -?

Actions:
[Show]
/event/alert/hist show [ -state { Active_Manual | Active_Auto |
Inactive | Active_Updating | All } ] [ -fromTime <value> ] [ -
toTime <value> ] [ -limit <value> ] [ -acknowledged { yes | no }
] [ -severity { info | notice | warning | error | critical } ] [
-output { nvp | csv | table [ -wrap ] } ] [ { -brief | -detail |
-filter <value> } ]

Unisphere CLI Command – uemcli /event/alert/hist show
uemcli /event/alert/hist show
1: ID = alert_4841
Time = 2019-02-01 02:53:26.658
Message = A Unity operating system dump file was detected on
Storage Processor SPB.
Description = "The execution of the Unity operating system was
disrupted, resulting in a system core dump and one reboot on a Storage
Processor (SP). Please download the core dump file and contact your
Service Provider."
Severity = error
Acknowledged = no
State = Active_Manual(unsolved and need manually marked as
inactive after been solved)
Unisphere CLI Command – uemcli /event/alert/hist deactivate -?
uemcli /event/alert/hist deactivate -?
/event/alert/hist -id <value> deactivate

Deactivate an alert, which just allows changing state from
Active_Manual to Inactive.
Where:
-id <value>
Identifies the alert to deactivate.

Unisphere CLI Command – uemcli /event/alert/hist deactivate -?
uemcli /event/alert/hist -id alert_4841 deactivate
You should only deactivate an alert when the issue has been
solved. Once the alert has been deactivated, it can't be
activated again. Do you want to proceed?
yes / no:

Considerations
• Active_Manual alerts cannot be automatically deactivated

– A user with Administrator access must deactivate the alert manually
• Once an alert is marked Inactive, it cannot be reactivated

– Active_Auto alerts that change to Inactive cannot be shown as Active_Auto again
– Once an Active_Manual alert is Deactivated, it cannot be marked as
Acive_Manual again

Support Information
• Log files:
– /EMC/CEM/log/cemtracer.log
– /EMC/CEM/log/cemtracer_health_services.log
• Log message:
– 14:12000d: User <user name> is deactivating alert with Message ID <message
ID>.

DellEMC Unity Condor TTT XT Serviceability

Uploaded by

Copyright:

Available Formats

You might also like

DellEMC Unity Condor TTT XT Serviceability

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

DellEMC Unity Condor TTT XT Serviceability

Uploaded by

Copyright:

Available Formats

Serviceability

Dell EMC Product Roadmap Disclaimers

DRIVE FIRMWARE UPGRADES

DRIVE FIRMWARE UPGRADES

DRIVE FIRMWARE UPGRADES

• When configuring ESRS, a number of issues can be encountered

• In some instances, customers’ support accounts don’t meet the ESRS

6 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

• In OE 4.5, the Unisphere ESRS Readiness Check was updated to include a

7 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

• When configuring ESRS with RSA credentials, a configured and verified

• Applicable for Integrated and Centralized ESRS

• These commands no longer require support credentials to be entered:

• This command requires support credentials to be entered:

9 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

• Configuring Integrated ESRS with valid support account entered

• Configuring Integrated ESRS with RSA Credentials

• Upgrading One-Way to Two-Way ESRS with RSA Credentials

• Disabling ESRS contains no changes

11 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

12 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

13 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

14 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

15 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

16 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

17 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

18 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

19 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

20 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

21 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

22 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

23 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

24 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

25 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

26 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

27 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

28 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

29 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

30 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

31 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

uemcli /sys/support/esrsi authenticateWithSupport -?

/sys/support/esrsi authenticateWithSupport -username <value>

Authenticate Integrated ESRS using Dell EMC support's RSA

uemcli /sys/support/esrsi enableWithSupport -?

/sys/support/esrsi enableWithSupport -username <value> { -

Enable Integrated ESRS using Dell EMC support's RSA credentials

33 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

uemcli /sys/support/esrsi enableSupport -?

/sys/support/esrsi enableSupport -username <value> { -password

Enable integrated ESRS using Dell EMC support authentication

34 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

• Configuring Centralized ESRS with support account entered

• Configuring Centralized ESRS with RSA Credentials

• Disabling ESRS contains no changes

36 Dell – Internal Use – Confidential Pre-GA: Material subject to change.

uemcli /sys/support/esrsc enableWithSupport -?

/sys/support/esrsc enableWithSupport -address <value> [ -port

37 Dell – Internal Use – Confidential Pre-GA: Material subject to change.