)

Memorandum Of Understanding Between Loombiz Consultancy (Service

Provider)
Med Manor Organics Pvt. Ltd
This Memorandum of Understanding is made on 13/07/2020 at Loombiz
Consultancy, First floor, House No. 4, Kanasu, 8th cross, Tatanagar, Devinagar
Badrappa Layout, Bangalore 560092

Seller Med Manor Organics Pvt. Ltd, having its registered office at 16-11-
477/45, , Dilsukhnagar, Hyderabad, Telangana 500036

Purpose of this MOU

Basic Overview:
Loombiz Consultancy (Service Provider) will provide remote assistance
support to Seller Med Manor Organics Pvt. Ltd, and will manage their
Amazon.IN and Flipkart seller central account. The scopes of the services are
given below. Detailed description of each service and TAT for each is
mentioned in the Standard operating procedure attached.

S. No Service Remote Service offered

Sellers have raw feeds which will be made available

Standard Listing
to the Remote Assistant who can use multiple
1. products on Amazon
mechanisms – listing loader, flat file formats and
Seller Central
1x1 methods to upload products.

Price and quantity will be made available through

excels and calls to Remote Assistants. Sellers will be
Update price and
2. informed in case of reducing inventory or pricing
Quantity
errors. They will also build rules as per seller
requirement.
 Service Provider will be proactively working on
Negative Feedback
3. removal of Negative Feedback which are not as per
Management
Amazon’s Policies

Service Provider will represent cases against A-Z

4. A-Z Claim Management claims filed by the buyer either to get them closed
or funded by Amazon India

Remote Assistants will assist sellers in creation of

5. FBA Shipment creation shipments, taking CARP appointments and tracking
shipments on behalf of the seller

Service Provider will manage deals & promotions as

6. Deals & Promotion an when they are active on Amazon India .We will
do social sites ( like facebook etc ) promotions
Remote Assistants will respond to buyer and
Amazon CS queries within 24 hrs as per Amazon’s
Buyer – Seller
7. policy on contact response time. SPs will provide
communication
information in requisite formats and in time to
protect sellers from negative ratings

Digital Marketing and We will visible your products in 1-2 page once we
8.
promotion will get the 100% buy box

Pricing:
Service Service Fee

7500 + 7500 =15000 OR ( 2%

Whichever is Higher Sales) For 3
Complete Boost Package for
months
(Amazon + Flipkart)
% will be applicable after 3months of
service.

Amazon Brand Store 2000 Fixed

 Total Service Charge + Gst 17000+3060= 20060

Remarks:
This service fee is Including the applicable taxes/GST.

Terms and Conditions:

• The seller will pay Rs 20060. as security money. This amount will be
reimbursed once all his services will be stopped and seller has no payment
dues for the services offered.
• Invoice would be raised every month to the seller and the seller has to pay
the invoice amount within 6 business days, failing which will result in
cancellation of seller services and the invoice will be adjusted with the
security deposit.
• Any dissatisfaction to the service need to raised within 15 days of taking the
service. Concern rose after 15 days would not be eligible for the any refund.
• The Security amount will be refunded after 30 days of terminating the
service, if seller has no payment dues for the services offered.
• After termination 30 days of service .We are not responsible for any kind of
refund.

Risk and Mitigation of Risk:

• All the remote assistants working in Loombiz Consultancy will sign a Non-
Disclosure agreement with Amazon Seller Services Private Ltd to ensure that
the information handled by them is kept confidential.
•Passwords to login Amazon seller central will be kept confidential.
•Service Provider will sign a MOU with the sellers which will have a defined
responsibility of the seller and Loombiz Consultancy.
•Service Provider will mitigate to the maximum of the monthly commission it
receives from the seller due to any loss suffered by the seller due to Service
Provider’s negligence.
•Amazon SPN team would be the arbitrator in case of disputes. Sellers would
get the benefit in case of no resolution and Service Provider would be liable for
the penalty
Registration – Sub account credentials
The seller has to create a sub account credential to Service Provider so that
Service Provider can fulfill its activities as per the agreed terms and conditions.

Loombiz Consultancy Med Manor Organics Pvt.

Ltd (Service Provider) (Seller)