Departmental Scorecard

This template outlines an initial sketch of a scorecard, formed of perspectives, objectives and relevant KPIs. For each KPI, additional fields should be identified and recommended as part of a dashboard design. Use as
many fields as needed for your context.

Trend
Increasing
Constant

Decreasing

Scorecard for team/department: Human

Resources
Perspective / Objective / KPI Department
KPIs Code No SRF Previous Period Result Current Result Trend Target % Result Completed KPI Owner Comments
BSC Perspective: Finance
Objective: Optimize cost
$ Cost per hire HR KPI 001 M 4000 3800 3800 100% HR Manager Decreasing trend is good.
% Budget variance HR KPI 002 M 4% 4.20% 3.90% 108% HR Manager Increasing trend is not good
% Overhead cost to sales HR KPI 003 M 25% 27% 24% 112.50% HR Manager Increasing trend is not good
BSC Perspective: Customer
Objective: Increase customer
satisfaction
# Emplyee engagement index HR KPI 004 Q 65% 66% 66% 100% HR Manager Keep the trend, Good job.
# Coomplaints resolved HR KPI 005 M 66 71 60 118% HR Manager Decreasing trend is good.
# Employee satisfaction with HR
HR KPI 006 Q 60 60 70 86% HR Manager Target was not met.
service levels
BSC Perspective: Process
Objective: Optimize process
# Process automated HR KPI 007 Q 4 4 4 100% HR Manager Keep the trend, Good job.
# Error reports HR KPI 008 M 21 17 10 170% HR Manager Trend is good but did not meet target
# Time to produce report HR KPI 009 M 2 1.5 1 150% HR Manager Trend is good but did not meet target
BSC Perspective: Learning and
Growth
Objective: Nurture talent within the
organization
# Training hours for FTE HR KPI 010 M 1700 2000 2000 100% HR Manager Keep the trend, Good job.
%Staff with competencies at desired Desired levels of competencies were not
level HR KPI 011 Q 35% 34% 40% 85.00% HR Manager achieved.

# Successession plan in place HR KPI 012 Q 8 6 8 75% HR Manager Target were not met.