Professional Documents
Culture Documents
Chapter 1
Chapter 1
Chapter 1
Manager
Team Leaders
4
1.1
Types of Managers
1. Functional Managers – supervise the work of employees engaged in
specialized activities such as accounting, marketing, etc.
2. General Managers – responsible for the work of several different groups
that perform a variety of functions.
3. Administrators – a managers who work in a public (government) or non
profit organization rather than in a business firms.
4. Entrepreneurs and Small-Business Owners –
Entrepreneur – a person who founds and operates an innovative business
Small Business Owner – An individual who owns and operates a
small business
5. Team Leaders – A manager who coordinates the work of small group of
people, while acting as a facilitator and catalyst.
The Process of Management
Managers use human, financial,
physical, and information resources
Planning (goals and plans)
Financial
Resources
Manager Goals
Physical
Resources
Information
Resources
Managerial Functions
Four Managerial Functions
1. Planning
- involves setting goals and figuring out ways of reaching them
- looking into the future
2. Organizing and Staffing
- process of making sure the necessary human and physical resources
are available to carry out a plan and achieve organizational goals.
3. Leading
- influencing others to achieve organizational objectives.
- involves energizing, directing, persuading others and creating vision.
4. Controlling
- involves comparing actual performance to a predetermined standard
- Any significant difference between actual and desired performance
would prompt a manager to take corrective action.
17 Managerial Roles
Planning Organizing and
1. Strategic planner Staffing
2. Operational planner 3. Organizer
4. Liaison
5. Staffing coordinator
6. Resource allocator
7. Task delegator
9
Leading (roles 8 through 15)
8. Figurehead 13. Team player
9. Spokesperson 14. Technical
10. Negotiator problem solver
11. Motivator and 15. Entrepreneur
coach
12. Team builder
10
Controller Roles
16. Monitor
17. Disturbance handler
mindset
Managing Context: worldly mindset
Managing Relationships:
collaborative mindset
14
How to Develop Management
Skills
1. Conceptual knowledge
2. Knowledge demonstrated by
examples
3. Skill-development exercises
4. Feedback on skill utilization
5. Frequent practice including
adjustments based on feedback
15
Evolution of Management
Thought
Classical approach (scientific,
administrative management)
Behavioral approach (people focus)
Quantitative approach
Systems perspective
18