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    Evidencia de Inglés AP02-EV04

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    ricardo yepes
    This document summarizes the results of a customer survey conducted by Papelería Gloriena S.A.S, a stationery and school supplies store in Medellín, Colombia. The 10 questions in the survey assessed customers' satisfaction with the store's service quality, products, prices, and areas for improvement. All customers responded positively, rating the service as "excellent" and saying they are always able to find needed supplies. They also said prices are fair and they feel comfortable at the store. One suggestion was to have a bank correspondent on site.

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    Evidencia de Inglés AP02-EV04

    Uploaded by

    ricardo yepes
    5 views3 pages
    This document summarizes the results of a customer survey conducted by Papelería Gloriena S.A.S, a stationery and school supplies store in Medellín, Colombia. The 10 questions in the survey assessed customers' satisfaction with the store's service quality, products, prices, and areas for improvement. All customers responded positively, rating the service as "excellent" and saying they are always able to find needed supplies. They also said prices are fair and they feel comfortable at the store. One suggestion was to have a bank correspondent on site.

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    Evidencia de Inglés AP02-EV04

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    This document summarizes the results of a customer survey conducted by Papelería Gloriena S.A.S, a stationery and school supplies store in Medellín, Colombia. The 10 questions in the survey assessed customers' satisfaction with the store's service quality, products, prices, and areas for improvement. All customers responded positively, rating the service as "excellent" and saying they are always able to find needed supplies. They also said prices are fair and they feel comfortable at the store. One suggestion was to have a bank correspondent on site.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    5 views3 pages

    Evidencia de Inglés AP02-EV04

    Uploaded by

    ricardo yepes
    This document summarizes the results of a customer survey conducted by Papelería Gloriena S.A.S, a stationery and school supplies store in Medellín, Colombia. The 10 questions in the survey assessed customers' satisfaction with the store's service quality, products, prices, and areas for improvement. All customers responded positively, rating the service as "excellent" and saying they are always able to find needed supplies. They also said prices are fair and they feel comfortable at the store. One suggestion was to have a bank correspondent on site.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 3

    Implementation of a Survey in English

    Evidence AP02-EV04

    Gloria Elena Díaz Noriega

    Market management

    File 2104650

    Servicio Nacional de Aprendizaje

    SENA

    Medellín

    July – 2020
    2

    Papelería Gloriena S.A.S

    Sale of stationery and school supplies, in addition, copy, printing and binding services.

    Customer Survey.

    1. How satisfied are you with the service that the stationery offers you?

    The service is excellent.

    2. How do you describe the quality of service?

    Excellent and respectful.

    3. Sir, how do you see the quality of the products that our company sells?

    Very good quality.

    4. Find the stationery and school supplies you are coming to buy?

    Always.

    5. Are you satisfied with the service?

    Yes, it is very good service and they serve very well.

    6. What is the degree of satisfaction with the service offered?

    It is an excellent service.

    7. Would you recommend the use of our services to other people?

    Of course I would.

    8. Do you feel well taken care of by company staff?


    3

    Yes, very comfortable.

    9. How do you like our prices?

    They are fair prices.

    10. What suggestion do you have for the company?

    Have them place a bank correspondent.

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