toeicTOEIC Practice

Now we are going to look at some examples from each section. When you are first
learning about the TOEIC it is helpful to read the listening sections. Later, when you are
familiar with the structure, you will want to practise with a tape or CD. For this practice
session, any words that you see in red are words you would hear on a recording in the
real test. Any words you see in blue are words you would read in your test booklet.
*Make sure to read the explanatory answers for each example, even if you answer a
question correctly. Explanatory answers identify common distractors (wrong answers) and
reasons why an answer is correct or incorrect. When you have finished the examples, read
these 20 TOEIC Tips.

 Listening
o I: Photographs
o II: Question and Response
o III: Short Conversations
o IV: Short Talks
 Reading
o V: Incomplete Sentences
VI: Text Completion
o VII: Reading Comprehension
 Speaking

 Writing

Part I: Photographs
In Part I of the TOEIC you will look at ten photographs. For each photograph you will
hear four statements. You will have to choose which statement has the best description of
the picture.

Example 1:

First you will look at a photograph:

Next you will listen to four statements. Choose the one that best describes what you see
in the picture.

Explanation 1:

 Choice A is incorrect because the glasses are on the table. Placement of objects
is a common distractor in Part I.
 Choice B is incorrect because the note is on the monitor not the keyboard.
  Choice D is incorrect because the lamp is beside the computer. Prepositions are
very common distractors found in Part I. Make sure to review your prepositions of
location for the TOEIC.

The correct answer is C.

Transcript:

A) The woman is wearing glasses.

B) There is a note on the keyboard.
C) The woman is facing the monitor.
D) There is a lamp above the computer.

Example 2:

Explanation 2:

 Choice A is incorrect because the people are wearing life-jackets not coats. Types
of clothing are often tested in Part I.
  Choice B is incorrect because the boat is not yet in the water. The people are
pulling the boat into the water. When you are analysing a photo make sure that
you note the main action that is taking place.
 Choice C is incorrect because the life-jackets are on the people, not in the boat.
Be careful not to choose a statement just because you recognize a vocabulary
word from the photo.

The correct answer is D.

Transcript:

A) The people are wearing coats.

B) The boat is in the water.
C) The life-jackets are on the boat.
D) The drum is in front of the chair.

Example 3:
Explanation 3:

 Choice B is incorrect because the mountains do not have any snow on them. It is
summertime. You may be asked to distinguish between seasons in Part I.
 Choice C is incorrect because the man is wearing a cap. Remember you will not
be able to read the choices in this section. Wearing and carrying sound similar.
Listen carefully.
 Choice D is incorrect because the sandals are on the man's feet. Both vocabulary
words are in the photo, but the context is incorrect.

The correct answer is A.

Transcript:

A) The man is on a pathway.

B) The mountains are covered with snow.
C) The man is carrying a cap.
D) The sandals are in the water.

Part II: Question and Response

In Part II of the TOEIC you will be tested on your ability to respond to a question. It is
very important that you can understand and identify wh-questions. You will listen to
three possible responses. Only one of the responses is correct.

Example 1:

First you will hear a question. Then you will hear three answer choices.

Explanation 1:
  Choice A has a distractor called a related word. When you hear the words, "how
many" your brain automatically looks for a response with a number in it. This is
an error that the test maker expects you to make. Also, the response is in the past
tense, but the question asks about the future.
 Choice B is a distractor called a repeated word. The word "coming" is in the
question but the answer B does not make sense.This is another common error that
the test maker expects you to make.

The correct answer choice is C.

Transcript:

How many people are coming to the conference?

A) There were 70 people there.

B) I don't think she is coming.
C) At least 150 people.

Example 2:

Explanation 2:

 Choice A contains related words. The test taker wants you to associate "lunch"
with "hamburger and fries". Try not to get tricked this way!
 Choice C is a distractor called similar sounds. The word "boss" sounds similar to
the word "bus". This is another common error that you need to watch out for.

The correct answer is B.

Transcript:

Do you think the boss will take us out for lunch today?

A) I had a hamburger and fries.

B) He's probably too busy today.
C) I didn't take the bus.

Example 3:

Explanation 3:

 Choice A contains a related word. You might have associated the word "letter"
with "type".
 Choice C contains another distractor called a homonym. A homonym is a word
that sounds the same but is spelled differently. On the real test you will not be
able to read the answer choices. You have to be able to understand which word is
which by the context. In this case the homonyms are "fax" and "facts". In the
question, "fax" is a verb. In the answer choice it is a noun. You should make a list
of all of the homonyms you come across.

Other homonyms
week/weak
add/ad
hear/here
knot/not
right/write
weight/wait

The correct answer is B.

Transcript:

Did you fax the letter to the client?

A) I'll type it after lunch.

B) No, I sent it by email.
C) I collected some important facts.
Example 4:

Explanation 4:

 Choice B is another common distractor that uses the same word with a different
meaning. In the question, the word "long" refers to amount of time. In the answer
choice, the word "long" refers to distance.
 Choice C associates the word "wait" (which could be confused for "weight") with
"pounds". The test maker wants to trick you twice!

The correct answer is A.

Transcript:

Did you have to wait very long?

A) No more than an hour.

B) I hate long line-ups.
C) I've gained twenty pounds.

Part III: Short Conversations

In this part of the test you will listen to a short conversation between a man and a woman.
After the conversation, you will answer three questions about the dialogue. There will be
four possible answers for each question. Typical questions include, who, what, where,
when, why, and how. You may also be asked to make an inference.

Example 1:

First you will hear a short conversation:

Next you will read three questions with four possible answers:

1. What are the man and woman mainly discussing?

A) A vacation
B) A budget
C) A company policy
D) A conference

2. How is the woman traveling?

A) By plane
B) By bus
C) By taxi
D) By car

3. Why aren't the man and woman going together?

A) The woman needs to arrive earlier.

B) The man has to work overtime.
C) The woman dislikes air travel.
D) The man has to go to the bank first.

Explanation 1:

 Choice A is mentioned, but the man is asking if she needs to take a "vacation
day". In Part III there is often one or two choices that are mentioned but are not
correct.
 Choice B is related to saving money for the company, but this is not the main
topic of the conversation. Be careful with main subject questions, because
incorrect choices may be small details from the conversation.
 Choice C repeats the word "company," but no policy is mentioned. In Part III
there is often one choice that includes a word from the conversation. You may
have heard the word, but it is not the correct choice.
The correct answer is D.

Explanation 2:

 Choice A is how the man is getting to the conference. In Part III there is often one
or two choices that are mentioned but are not correct.
 Choice C is how the man is getting to the airport. "Taxi" is mentioned but is not
correct.
 Choice D is not mentioned. In Part III there is often one choice that is not
mentioned at all.

The correct answer is B.

Explanation 3:

 Choice A confuses the idea of "leaving earlier" and "arriving earlier".

 Choice B repeats the word "overtime", but it was the woman who did overtime
last week.
 Choice D uses the homonym bank, but in this conversation the term "bank"
means to store up for later use, not a financial institution. In Part III there are
often homonyms as distractors.

The correct answer is C.

Transcript:

Man: Do you want to share a taxi to the airport? We can save on expenses that way, and
as you know the company is trying to cut costs.
Woman: Actually I'm not flying. I'm going to the conference by bus. I have to leave
tomorrow because it's going to take two days to get there.
Man: That's right. I forgot that you are afraid of flying. Are you taking a vacation day
tomorrow?
Woman: Well, I worked some overtime last week, so I just banked it instead of wasting a
holiday day.

Example 2:
4. What does the man have to do today?

A) Visit his lawyer

B) Get a massage
C) Go to the doctor
D) Make an appointment

5. What can be inferred from the conversation?

A) The woman is the man's receptionist.

B) The lawyer works in the same building.
C) The woman has no deadlines today.
D)The man and woman have a meeting this afternoon.

6. What does the woman offer to do for the man?

A) Answer his phone

B) Call his lawyer
C) Pick up the newspaper
D) Take notes at the meeting

Explanation 4:

 Choice A is who the man is expecting a call from. He needs to go there next
week.
 Choice B confuses the sound "message" with "massage". Similar sound is a
common distractor in Part III.
 Choice D is not correct because the man has already made the appointment. If the
question was in the past, then it could be correct. Tense is a common distractor
used in Part III.

The correct answer is C.

Explanation 5:
  Choice A is incorrect because the woman doesn't normally answer the man's
calls.
 Choice B is incorrect because the man mentions that he will have to go to a
different location (downtown) to sign papers in front of his lawyer.
 Choice D is not correct because there is no mention of this. The man will be at the
doctor's office.

The correct answer is C.

Explanation 6:

 Choice B is the opposite of what the woman offers to do. She offers to take the
man's calls, not make them.
 Choice C repeats the word "paper," but the conversation does not mention
newspaper. Similar sound is a common distractor in Part III.
 Choice D confuses the idea of taking notes at a meeting and taking a message
from a phone call.

The correct answer is A.

Transcript:

Man: I have a doctor's appointment this afternoon. Are you going to be in the office, or
do you have a meeting?
Woman: I'll be here. And, don't worry. I don't have much on for today, so I'll handle all of
your calls.
Man: Thanks. I'm expecting a call from my lawyer. He's supposed to be sending me some
changes to the contracts.
Woman: I'll make sure to take a detailed message if he calls. Is there anything you want
to tell him?
Man: Well, you could remind him that I'm going to need to come downtown and sign a
few papers in front of him. I'll have to set something up for next week.

Part IV: Short Talks

In Part IV you will listen to a short talk. It might be an announcement, a radio
advertisement, or a telephone recording. You will listen to the talk and read a few
questions about it.

Example 1:

First you will hear a short talk:

Next you will read a few questions with four answer choices:

1. What should the passengers do before exiting the ship?

A) Welcome the visitors

B) Check the time
C) Collect their personal items
D) Take a picture

2. What does the speaker imply?

A) The water was rough.

B) The weather was poor yesterday.
C) The tour went faster than usual.
D) There is only one way to exit.

3. What will happen in five minutes?

A) The ship will arrive at the dock.

B) The passengers will go shopping.
C) The passengers will take photos of the ship.
D) The market will open.

Explanation 1:

 Choice A has the word "welcome". This is a repeated word. This choice does
not make sense because the visitors and passengers are the same people.
 Choice B distracts you because of the association you automatically make
between time and "five minutes".
 Choice D is the wrong choice for two reasons. Firstly, because they are going to
have a picture taken (passive). Secondly, because this will happen after they get
off the ship.

The correct answer is C.

Explanation 2:

 Choice A is related to cruising on a ship, but is not mentioned.

 Choice C is related to time. The recording mentions that there is "five minutes"
until docking, but there is no indication that the ship is docking early.
 Choice D is incorrect because the speaker suggests exiting to the right, implying
that there is also an exit at the left.

The correct answer is B.

Explanation 3:

 Choice B will happen, but not in five minutes. The time is confused.
 Choice C confuses the passengers getting off the ship and taking photos of the
ship.
 Choice D repeats the word "market" but does not answer the question.

The correct answer is A.

Transcript:

Good morning ladies and gentleman. This is your tour guide speaking. I hope you have
enjoyed the cruise of the inner harbour today. We certainly had a nice day for it,
especially compared to yesterday. The ship will be docking in approximately five
minutes. Once we are docked, please collect all of your belongings and exit the ship. As a
reminder, our group will be exiting to the right. Follow the north ramp all the way to the
far end of the platform. Before heading to the farmer's market we will gather under the
ferry terminal Welcome Sign for a group photo.

Example 2:

4. How often does this event take place?

A) Monthly
B) Four times a year
C) Once a year
D) Every four years

5. What will happen after the brunch?

A) The people will be served drinks.

B) An artist will show his drawings.
C) The guests will introduce themselves.
D) A poet will read a poem.

6. What do guests get to take home?

A) Lunch
B) A book of mythology
C) A collection of poems
D) A painting

Explanation 4:

 Choice A is how often the youth writers meet.

 Choices B and D confuse "fourth annual" or "every four years" with four times a
year. This is very tricky and something you must watch out for.

The correct answer is C.

Explanation 5:

 Choice A is what will happen in a few minutes.

 Choice B confuses the idea of what an artist is. An artist can be many things; a
poet, a painter, or a writer. This is a poet's brunch, so the artist is a poet.
 Choice C is what is going to happen now.

The correct answer is D.

Explanation 6:

 Choice A is confused with the similar sound "brunch" which is what the guests
will eat at the function.
 Choice B confuses the similar sounds "anthology" and "mythology".
 Choice D is related to "artists", but is not the gift.

The correct answer is C.

Transcript:
I'd like to welcome you all to the fourth annual poet's brunch. In just a few minutes a
server will be around to offer you coffee or tea. Please take a moment to fill out your
name tag and introduce yourself to the other artists at your table. Lunch will be served at
11:00 am sharp, followed by a reading from last year's prize winner. If any of you did not
receive your free gift at the door, please make sure to pick it up on your way out. This
year's gift is a poetry anthology from local youth writers. You will be amazed at the
emerging talent in our town. In fact, a group of young writers meet once a month around
this very table.

Example 3:

7. Where would you hear this type of talk?

A) In an airport
B) At a bus station
C) On a telephone
D) On television

8. Who should visit the website?

A) Staff members of Speedy Reservations

B) Callers looking for special schedules
C) Callers looking for staff members
D) People looking for fight times

9. What is the quickest way to get connected to a representative?

A) Hang up and call again

B) Call back later
C) Wait patiently
D) Call a different number

Explanation 7:
  Choice A associates flights with airports.
 Choice B confuses the similar sounds busy and bus.
 Choice D does not make sense in context because the caller is instructed to press
buttons or hold.

The correct answer is C.

Explanation 8:

 Choice A is who callers can find by pressing the correct extension number.
 Choice C is who should press the extension number.
 Choice D confuses the similar sounds flight and fight.

The correct answer is B.

Explanation 9:

 Choice A and B are incorrect because the calls are answered "in sequence,"
which means in order.
 Choice D is not mentioned.

The correct answer is C.

Transcript:

Thank you for calling Speedy Reservations. All of our operators are busy at this time. If
you are looking for flight schedules, please visit our online booking service at
www.speedyresos.com. If this is a personal call and you know the extension of the staff
member you would like to speak to at this time, press the number now. All other inquiries
please hold for the next available representative. Calls will be answered in sequence, so
please do not hang up and try again.

Part V: Incomplete Sentences

Part V marks the beginning of the reading skills section. In this section you will read a
sentence that has one blank spot. There will be four choices of words or phrases to
choose from. You will have to choose the one that you think completes the sentence.
When the sentence is complete it must be grammatically correct.

Example 1:

First you will read a sentence with a blank.

Despite having four years of experience in software programming, Mr. Jones hadn't used
a word processing program __________.

Next you will read four choices. Choose the word or phrase that best fits into the blank.

A) prior
B) advanced
C) previous
D) before

Explanation 1:

 Choices A is an adjective.(I have a prior engagement.)

 Choice B is a verb.(I advanced the money to her.)
 Choice C is an adjective.(That was my previous job.)

The correct answer is D. The sentence requires an adverb.

Example 2:

The person who is taking the minutes will be seated __________ the chairman.

A) from
B) to
C) next
D) by

Explanation 2:

 Choice A indicates a source.(Water comes from the tap.)

 Choice B indicates destination.(I'm going to Hawaii.)
 Choice C requires an additional "to". (I am seated next to her).

The correct answer is D."By" means the same as "near" or "beside".

Example 3:

The employees __________ about the closure before the announcement was made public.

A) know
B) known
C) knew
D) have known

Explanation 3:
  Choice A is the present tense form of the verb used for "now" or "everyday". (I
know your name.)
 Choice B is the passive form of the verb. (He was known by the police.=The
police knew him.)
 Choice D is the present perfect plural tense used for something in the past that
continues in the present. (They have known her for years.=They still know her
now.)

The correct answer is C.The simple past tense is needed.

Example 4:

__________ it was a holiday, the doctor performed the emergency surgery on the heart
patient.

A) During
B) Even
C) Although
D) So

Explanation 4:

 Choice A must be followed by a noun or noun clause. (During the holiday...)

 Choice B requires "though" to complete the phrase. (Even though it was a
holiday...)
 Choice D is a coordinate conjunction. (I was hungry so I had a sandwich.)

The correct answer is C.

Part VI: Text Completion

In Part VI you will read four passages of text, such as an article, a letter, a form and an e-
mail. In each reading passage there will be three blanks to fill in. You will read four
possible choices for each blank. You should read the entire passage to make sure you
choose the correct choice in context.

Example 1: Letter
Sid's Stationery
2 Smythe St, Toronto, Canada M1B 5T6
Tel: (416) 295-1725

December 1st, 20--

Kerry Michaels
1 Stevens Rd.
Scarborough, Ontario, Canada M1E 4H7

Dear Ms. Michaels:

Holiday Sale

Seasons Greetings. As a _______ customer, we wanted you to be among the first to

know about our upcoming holiday sale. All craft paper, specialty printer paper, and
decorative envelopes will be reduced by 50% for the month of December.

1.
(A) value
(B) valued
(C) valid
(D) validate

As per tradition at Sid's Stationery, we will be having a Christmas raffle. This year
the grand prize is a 2-night stay for two at the Meridian Inn _______ Toronto Island.
The winner will receive a free double occupancy stay in the penthouse suite as well
as a free dinner on the moonlit patio.

2.
(A) through
(B) on
(C) over
(D) at

Money from ticket sales will be _______ to The Family Foundation, a local
organization that provides food and clothing to those who need it most this
Christmas.

3.
(A) purchased
(B) donated
(C) funded
(D) collected
We look forward to seeing you this Christmas season.

Yours truly,

Sid and Sandy Chester

Explanation 1:

 Choice A is a noun.
 Choice C is an adjective that does not fit logically in context. This letter is from a
stationery store, so anyone can purchase items there. Something that is "valid" is
allowed or permitted.
 Choice D is a verb.

The correct answer is B. An adjective is necessary. A "valued customer" is one who

shops somewhere often.

Explanation 2:

 Choice A is a preposition that indicates going from one end to another. (I went
through a tunnel.)
 Choice C is a preposition used when one is passing something to reach another
thing. (I went over the bridge.)
 Choice D is a preposition used with times or specific venues. (I went at ten
o'clock. We met at the mall.)

The correct answer is B. The preposition "on" is used with geographic places such as
"island" or mountain.

Explanation 3:

 Choices A and C are incorrect because you can't "purchase" or "fund" money.
 Choice D is incorrect because "collected" is followed by the word "from" not
"to".

The correct answer is B. "Donated" is the correct passive verb form used to describe
money or items given to a good cause.

Example 2: Internal Memo

DISCOUNT SHOE EMPORIUM

MEMORANDUM

TO: Sales Staff

FROM: Management B.K.
DATE: OCTOBER 9th, 20--
SUBJECT: FLYER MISPRINT

Please be aware that there was a misprint in an advertisement for our store in this
week's local free press. The ad states that on Saturday all men's formal footwear is on
for 55% percent off rather _______ 15% off.

4.
(A) that
(B) than
(C) then
(D) they're

If customers come in and ask about this sale, please _______ and explain the printing
error. Offer them an additional 5% off coupon to thank them for coming into our
store. The coupon can be given out even if the customer decides not to purchase any
shoes.

5.
(A) apologize
(B) compromise
(C) categorize
(D) analyze

Please call a manager to the sales floor _______ you encounter any customers who
have the ad with them and demand to receive the 55% discount. These cases will be
handled on an individual basis.

6.
(A) because
(B) whether
(C) if
(D) before

Thank you.

B.K.
Explanation 4:

 Choices A, C, and D do not follow "rather" when a comparison between two

things is being made.

The correct answer is B. The phrase "rather than" is used in a comparison.

Explanation 5:

 Choice B does not fit in context. The verb means to agree to something in order
to resolve a disagreement.
 Choice C does not fit in context. The verb means to organize according to a
certain system.
 Choice D does not fit in context. The verb means to look into something in detail

The correct answer is A. The verb "apologise" means to say sorry.

Explanation 6:

 Choice A is an incorrect conjunction that is used in a result clause. (I called the

manager because the customer was angry.) The sale hasn't happened yet.
 Choice B requires two things to occur. (Call the manager whether or not the
customer complains.)
 Choice D is illogical in context, because a salesperson wouldn't call the manager
to help before the customer complained.

The correct answer is C. The word "if" is required to complete the conditional clause.

Part VII: Reading Comprehension

In Part VII you will read passages in the form of letters, ads, memos, faxes, schedules, etc.
The reading section has a number of single passages and 4 double passages. You will be
asked 2-4 questions about each single passage, and 5 questions for each double passage.
Sometimes you will be asked for specific
details. Other times you will be asked about what the passage implies. In the paired
passages you will also be asked to make connections between the two related texts. On the
real test you will not have time to read every word. You need to practice scanning and
reading quickly for details.

Example 1: Memo
 Memorandum

To: Supervisors
From: Judy Linquiest, Human Resource Manager
Sub: Probation periods

As of January 1st all new employees will be subject to a 3 month probationary

period. Medical, holiday, and flextime benefits will not apply to new staff members
until the full 3 months have expired. After the three months have been completed,
please contact your employees and inform them that their probationary period has
ended. The HR department will contact you by email 2 days in advance to remind
you of the date. Thank you for your cooperation.

1. What is the main purpose of this memo?

A) To inform all employees of a new expiration date.

B) To put staff members on probation.
C) To introduce the HR department.
D) To inform supervisors of a change in policy.

Explanation 1:

 Choice A is incorrect because the memo is only for supervisors and the subject is
probationary periods.
 Choice B is incorrect because it is only new employees that go on probation.
 Choice C is who will send the notice to remind supervisors of the date.

The correct answer is D.

2. When does the change come into effect?

A) Today.
B) In 2 days.
C) In 3 months.
D) On January 1st.

Explanation 2:

 Choice A is not mentioned.

 Choice B confuses "2 days in advance" (which is when the supervisors will get
their notice) with "in 2 days".
 Choice C is how long the probationary period is.
The correct answer is D.

Example 2: Advertisement

FREE
SUNGLASSES
AND CASE

Purchase a 12 month subscription to Vacation the Nation today and receive a free
pair of Sunnies Sunglasses with your very own soft leather case.* To get your free
Sunnies follow these 3 easy steps.

1. Purchase a copy of Vacation the Nation, New York's #1 Travel magazine.

2. Fill out the application card (found in the center of the magazine)
3. Mail the card and $21. 95 US to the address provided

*This is a limited time offer only. Application and funds must be received no later
than Dec 1st 2004. Canadian residents should add $3 US for shipping. Offer not
available for residents outside of North America.

3. What is this advertisement for?

A) A summer trip.
B) A travel company.
C) A special deal.
D) A free magazine.

Explanation 3:

 Choice A confuses travel magazine with trip. The picture of the sun might make
you choose this one by mistake.
 Choice B confuses travel magazine with travel company.
 Choice D confuses which item is free. In this special offer the sunglasses are free.
You have to buy a magazine subscription to get the glasses.

The correct answer is C.

4. How much do the sunglasses cost?

A) They are free with a subscription.
B) They cost $1.
C) They cost $3 Canadian.
D) They cost $21. 95 US.

Explanation 4:

 Choice B confuses $1 with #1 magazine.

 Choice C confuses $3 Canadian with 3$ US (the shipping charge for Canadian
subscribers).
 Choice D is the cost of the magazine subscription.

The correct answer is A.

5. Who cannot benefit from this special deal?

A) Canadians.
B) UK residents.
C) North Americans.
D) US residents.

Explanation 5:

 Choice A can benefit from the deal, but they have to pay for shipping.
 Choice C confuses outside of North America and North America. Both Canada
and the United States are in North America.
 Choice D can benefit.

The correct answer is B. (The UK is outside of North America.)

Example 3 (double passage): E-mail and Letter

To: "The Shoe People" <inquiries@shoepeople.com>

Cc:
From: "John Trimbald" <jtconstruction@img.com>
Subject: Customer Complaint

To Whom it May Concern,

I have trusted the Shoe People to protect the feet of my employees for over ten
years now. I recently purchased a few pairs of boots from your company for my
crew. Though my men were initially satisfied with the boots, the soles began to fall
apart on them after just twelve weeks. This was extremely surprising considering
they came with a six year warranty. The boots are unsafe to wear because my men
are pouring hot concrete. Please respond as soon as possible with instructions on
how I can return the boots and receive a refund.

Thank you,
John Trimbald

John Trimbald, Foreman, JT Construction

The Shoe People

22 Circular Rd.
Castlerock, Northern Ireland
BT51 6TP

John Trimbald
JT Construction
22 Mark Lane Rd.
London, England
EC3R 4BT

January 3rd, 2008

Dear Mr. Trimbald,

Thank you for your e-mail concerning the poor quality of our rubber soled black
workboots. A representative will be by your office next week to pick up the
damaged boots. We apologize for any inconvenience this has caused you and your
crew. Along with five new pairs of workboots for your crew (we included one
extra pair), we have enclosed a free year's supply of sole protector spray. In our
retail stores, this spray is always recommended to buyers who work on heated
floors. This should have been brought to your attention at the time of your initial
order (received by telephone on October 12, 2007). Please excuse our oversight. To
date we have had no complaints about these workboots from customers who have
used the protector spray. However, should you use the spray and find that you are
still unsatisfied with the boots, please return the boots and spray for a full refund.
Thank you for supporting The Shoe People. Have a Happy New Year.

Sincerely,

Stan Mason, President

6. Which company was unsatisfied?

A) Stan Mason's company.

B) The Shoe People.
C) JT Construction
D) The sole company.

Explanation 6:

 Choice A is the person who is apologizing.

 Choice B is the company that is apologizing.
 Choice D is not mentioned.

The correct answer is C.

7. How many people are on John Trimbald's crew?

A) Four.
B) Five.
C) Six.
D) Twelve.

Explanation 7:

 Choice B is how many pairs The Shoe People sent.

 Choice C confuses an extra pair of shoes with an extra person on the crew.
 Choice D confuses the date of the initial order with the number of people.

The correct answer is A. (John Trimbald only needed four, but they sent an extra pair.)

8. What is the spray used for?

A) To protect the boots from water.

B) To protect the soles from heat.
C) To protect the floors from soles.
D) To protect the boots from rubber.

Explanation 8:

 Choice A is not mentioned.

 Choice C is incorrect because it isn't the floors that need protection.
 Choice D confuses rubber soles with what needs to be protected.

The correct answer is B.

9. What should John Trimbald do if he remains unsatisfied?

A) Return just the spray.

B) Call the President.
C) Mail another letter.
D) Request a refund.

Explanation 9:

 Choice A is incorrect because the directions say to return both the spray and the
boots.
 Choice B confuses the phone order with call the president.
 Choice C is not mentioned.

The correct answer is D.

Speaking Practice
The speaking section of the TOEIC takes approximately 20 minutes to complete. You will
be asked 11 speaking questions. Different types of speaking skills are evaluated including
pronunciation, intonation, grammar, vocabulary, content, and cohesion.

Try the following speaking question examples. After you try to give your own response,
listen to the recorded sample responses provided. Keep in mind that these are only
examples. Your responses may be different.

Questions 1 and 2: Read Aloud

In Questions 1 and 2 you will be asked to read a piece of text out loud. You will be scored
based on your pronunciation and intonation. Take a deep breath and try to read at a natural
pace.

Preparation time: 45 seconds

Response time: 45 seconds

Example reading: A radio commercial

You don't need to spend all of your hard earned money on bakery bread. Making your
own bread at home is easy with the new Double Duty Dough Mixer by Berring. Unlike
other bread machines that can be difficult to clean and store, the Double Duty Dough
Mixer breaks down into five parts that can go directly into your dishwasher. This stainless
steal appliance will mix dough for you in a fraction of the time it takes to knead dough by
hand. The automated delay feature at the beginning of the mix cycle gives your
ingredients time to reach room temperature, ensuring that your breads will rise as high as
bakery bread. We guarantee that the accompanying Berring Best Breads recipe book will
be a family favourite.

Read the text out loud:

Listen to the sample response:

Question 3: Describe a Photo

In question 3 you will be asked to describe a picture. You need to provide as many details
about the picture as you can in the time allowed. Describe the basic picture and then break
down the details in a logical manner.

Preparation time: 30 seconds.

Response time: 45 Seconds

Describe the photo:

Sample response (transcript):
This is an image of a busy street in an Asian country. As well as bicycles there are motor
vehicles on this street, so it is obviously a high traffic area. A few of the cyclists have
bicycles attached to their baskets. This suggests that bicycles may be their primary source
of transportation. From the architecture it appears to be a tourist or shopping district.
There are two tall buildings in the distance, which is likely where the business district is
located. There seems to be some confusion about direction of traffic flow. The cyclists are
travelling on both sides of the centre line and are going in the same direction. The cars, on
the other hand, are going two different ways.

Questions 4-6: Respond to Questions

In these questions you will be given a scenario and asked to answer three questions.

Preparation time: 0 seconds

Response time: 15 seconds for questions 4 and 5. 30 seconds for question 6.

Example Scenario:

A student training to be a teacher is applying for a job at the local library. Assist the
student by answering her questions.

Question 4. Why do you want to work at the library?

Give an example answer:

Question 5. How will you balance working and studying?

Give an example answer:

Question 6. What will you do if we hire you and you don't end up liking the job?
Give an example answer:

Listen to the sample responses:

4.

5.

6.

Example responses (transcripts):

4. I want to work at the library because I want to get some hands-on experience working
with students. Also, I am very passionate about reading and I love the relaxing
environment in libraries.

5. Balancing work and study time is important. I think it is a myth that students can't hold
jobs. I study better when I have deadlines and time constraints. Unlike some other places
where I could get a job, the library has reasonable hours. I can work on weekends and I
won't have to work too late.
6. I am a dedicated employee and I will come to work even if I don't end up loving my
job. I understand that it can takes months to feel comfortable in a new working
environment. If I still have concerns about my job after a few months, I will ask for a
meeting with a manager. Perhaps I would just need to try a different aspect of working in
the library. Or maybe I'd need a little variety. For example, I might ask if I could read to
children or help out with library programs. Finally, I would never leave a job without
offering a two-week notice.

Questions 7-9: Respond to Questions (with provided information)

In these questions you will be given information to read. Then you will be asked to
answer three questions related to the reading.

Preparation time: 0 seconds (the information will remain on the screen throughout)
Response time: 15 seconds for 7 and 8. 30 seconds for question 9.

Example information:
FREE Pet Grooming Training Session
Do you have a cat or a dog with a shaggy coat of fur? Would you like to learn how to
groom your pet yourself? This weekend learn how to turn the anxiety of grooming into a
bonding time for you and your pet. We will teach you how to:

 trim stubborn nails

 remove nasty knots
 brush your pet's teeth
 choose the perfect brush and scissors
 remove tear stains from your dog's face
 shampoo and bathe your pet
 give your pet a before and after massage

Who are we?

Tammy and Mike Power are an animal loving couple who have volunteered their time for
the protection of animals for more than 20 years. Their Chicago based pet spa Paws 4 U
was voted #1 in the animal care category for Chicago's Best Small Businesses two years
in a row. For more information on this event visit the Pet Workshop website at
www.chicagopetworkshops.com or call Tammy Power directly at 1-800-tam-mike. No
registration required.
Special Request: Though this event is offered free of charge, the organizers ask that you
bring a pet food (or monetary) donation for the local animal shelter. Examples of other
types of donations can be found on the Pet Workshop website.

Listen to the prompt:

Question 7: What kind of experience do you have with animals?
Give an example answer:

Question 8: My dog's face never looks clean. Will there be any tips for dealing with this?
Give an example answer:

Question 9: Is there any sort of fee for taking your workshop?

Give an example answer: Now listen to the sample responses:

7.

8.
9.

Example responses (transcript):

7. My husband and I have volunteered our time for over 20 years working for the
protection of animals. We also own a pet spa called Paws 4 U. I'm proud to say it was
voted #1 small animal care business in Chicago for the past two years.

8. Yes, we will be showing our workshop participants how to shampoo and bathe their
pets properly. We will also show you how to remove tear stains from your dog's face. I
believe that is the problem you are referring to.

9. The workshop itself is free and we do not require registration. However, we do ask that
participants bring a donation for the animal shelter. This could be pet food or money.
There are some other ideas for donations on the Chicago Pet Workshop website. You can
check them out at www.chicagopetworkshops.com. That's
www.chicagopetworkshops.com.

Question 10: Propose a Solution

For this question you will listen to a problem and you will have to offer a solution.

Preparation time: 30 seconds (the information will remain on the screen throughout)
Response time: 60 seconds

Listen to the example problem:

Give an example solution:

Example problem (transcript):

Hi, this is Angelina Robinson. I'm calling from room 23 down the hall. We are a family of
six, and there are only two small beds in this room. The man at the front desk said this
was the only room available, and he must have assumed it was only for me and my
husband. We can't possibly all fit on these two beds. We have two teenagers, a toddler and
a baby. Are you sure there are no other rooms available? All of the other hotels in town
are booked because of the marathon tomorrow. My husband is one of the competitors and
he needs a good night's rest.

Example response (transcript):

Hi Angelina. I understand that the small room does not accommodate your family very
well and I'm very sorry that we don't have any other rooms available at this time. We
always recommend that guests book months in advance as this marathon attracts a lot of
business from out of town. How about if I put you on our cancellation list and we call you
if any of our larger rooms become available? In the meantime, we could bring you a cot
for your baby as well as some extra pillows and sheets.

Question 11: Express an Opinion

For this question you will listen to a familiar issue and offer your opinion on it.
Preparation time: 15 seconds
Response time: 60 seconds

Example question 11:

Some people wish they could live in warm climates all year round. These places get very
hot during certain months of the year. In fact, studies show that heat can lead to greater
crime. Do you think that people in warm climates lead happier lives or not? State your
opinion and provide reasons for your view.

Listen to the sample response:

Example response (transcript):

I think balance is the key to a happy life. This applies to everything, including the weather
and climate. When it is sunny for too long, people head to the shade. But, if the sun hides
for a few days, people flock to the beaches when it comes out. I think extreme weather
can make people miserable, though. At least when it is too cold you can stay inside or
dress in layers. When it is too hot the rain doesn't fall and crops don't grow. People go
hungry and have difficulty keeping their family comfortable. Though we may wish for
heat during a cold winter, we appreciate the summer days more when they finally come.
So, as I mentioned, I think balance is the key to a happy life. And, I don't think there is
any perfect climate out there.

Save five minutes to proofread your writing.

Sample opinion essay:

The average work day is seven to eight hours long. How much of this time is spent
working? People who work on computers have many distractions due to the Internet.
Some companies have been forced to restrict usage of certain sites, such as Facebook and
Twitter due to concerns about productivity. It is a wise decision to remove these Internet
temptations.

A boss is not a babysitter. Though some people only log onto Facebook or surf the
Internet on their own time, other people cannot resist temptation. Having rules about
Internet use is not enough. Some employees cannot stand to be stuck in their offices
without social interaction. If they need a short break, they should be encouraged to stand
up and stretch. Unlike chatting to friends on Facebook, this type of activity increases
productivity. By blocking certain social sites from a system, the boss need not waste time
monitoring those who cannot follow rules.

When time is wasted online it is the company that pays for the loss. Employees on salary
still get paid no matter how productive they are. Those who waste time may not get raises
or bonuses, but they still get a paycheque. It is only the employer that loses out when
time is wasted online. Employers should not feel guilty about restricting Internet access.
If surfing the Internet and sending out Tweets is not part of one's job description, these
activities take away from true duties.

Some employees have lost their jobs because they wrote something online against their
own company. It is too easy to press send, post, or publish these days. Preventing
employees from using certain websites actually protects the employees as well.

There are many honest workers who can be trusted at work. They only check Facebook
or Twitter during their break time or lunch, and they don't post any information that could
damage the company's (or their own) reputation. Unfortunately, there are always a
handful of workers who cannot be trusted. By eliminating the temptation, employers can
prevent any problems related to Internet abuse in the workplace.