Instructions:

 The deadline for the assignment has been mentioned in the google classroom. Uploading it
beyond the deadline will lead towards its rejection.
 Searching the answers on google may be useless because they are not available over there.
Q) In the following statements, identify the impression management techniques used.
 The way you answer the queries of the customers is praiseworthy, I can never reach your level.

Flattery
 I completed the project way before the deadline; nobody else could finish it this soon.

Enhancement
 I am done with my bit of report writing. I will do it on your behalf as well you can go home early.

Favors
 I absolutely agree with your idea of evaluating employees’ performance every three months.

Conformity
 I am extremely sorry for being unable to show up for the meeting. Hope you are not upset with
me.

Apologies
 We have been unsuccessful to hire a highly qualified candidate to perform the job; however,
considering the nature of the job qualification does not matter much.

Excuses
 It is due to my efforts that the company has such a huge customer base (the other employees do
not think this way).

Self-promotion
 Adam worked on the report in his office until midnight and sent it to his boss from his office
computer so that his boss could know about his hard work.
Exemplification
 I wish I could have excellent communication skills like you. Your fluency and persuasiveness has
really impressed me.

Flattery
 The way I answer the queries of my boss during a meeting, nobody else can.

Enhancement