Tessa J Lane

PROFESSIONAL EXPERIENCE
International Program Coordinator Assistant, Academics Intern
IES Abroad | Chicago, IL | Oct. 2019 – Mar. 2020
• Created and reviewed student pre-departure guides for SAF and standard IES Abroad
programs
• Managed travel logistics for the Freiburg, Germany familiarization trip
• Served as point-of-contact for familiarization trip participants
• Worked with Academics staff, Freiburg Center staff, and external partners to coordinate key
pre-departure information for the familiarization trip
• Produced and deployed course evaluation surveys via EvalKIT
• Reviewed and proposed edits for course syllabi
• Assisted with the preparation of student visa applications and reviewed required
documents for accuracy
• Provided additional registrar coverage as needed

Graduate Research Assistant

Loyola University Chicago | Chicago, IL | Aug. 2019 – Apr. 2020
• Conducted initial research into research proposal under supervision of professor in
international higher education
• Assisted with research proposal writing
• Maintained good academic standing
• Additional research support as needed

Registrar Assistant
IES Abroad | Chicago, IL | Jul. 2019 – Sept. 2019
• Processed and delivered student transcripts to home institutions
• Responded to student inquiries directed towards the Registrar’s office via phone and email
• Coordinated with the School of Record to provide timely processing of SOR transcripts
• Managed Parchment portal for student transcript requests
• Generated enrollment verification letters
• Fielded student and parent inquiries with a customer service-based approach

HR Administrative Assistant
ZS Associates | Evanston, IL | May 2018 – Apr. 2019
• Scheduled and coordinated meetings, events, and travel for HR stakeholders
• Coordinated with benefits personnel, HR executives, office managers, and external partners
to organize the in-office flu shot clinics across all U.S.-based offices
• Organized and administered milestone anniversary gifts to U.S.-based employees
• Managed internal site pages for the HR department and related initiatives
• Prepared business visas and other necessary documents for international travel
• Managed and submitted invoices and expense reports in a timely manner
• Arranged logistics and provided technical support for recurring department meetings
• Provided additional administrative support as needed

Lane 1
Administrative Assistant
The Knot Worldwide | Omaha, NE | Sept. 2016 – Dec. 2017
• Oversaw travel arrangements for the Omaha and remote office teams
• Managed office procurement cards and their respective expense reports
• Planned and executed office events and activities to enhance employee engagement, such as
the annual holiday party, themed fundraising events, and Take Your Kid to Work Day
• Scheduled meetings and managed conference room calendars
• Purchased and maintained office supply inventories
• Responded to external inquiries and greeted office visitors

English Teaching Assistant

TAPIF | Cholet, France, | Sept. 2015 – Apr. 2016
• Planned and executed lessons to enhance students’ spoken and auditory proficiency
• Developed topical presentations and led discussions as a guest speaker to other classes
• Assisted with off-campus and other departmental events

EDUCATION
Loyola University Chicago | Chicago, IL
M.Ed. International Higher Education | Expected Graduation: Aug. 2020
University of Nebraska – Lincoln | Lincoln, NE
B.S. Business Administration | Graduated with High Distinction | May 2015
Major: International Business | Minors: Economics, French

SKILLS & COMPETENCIES

Microsoft Office /
Google Suite ••••• Problem Solving •••••
Interpersonal
Web Platform Communication &
Management Relationship
(E.g. Confluence, ••••• Management •••••
Drupal)

Teamwork &
Concur ••••• Collaboration •••••
Chrome River ••••• Organization •••••
SAP ••••• Adaptability •••••
Telecommunications Intercultural
(E.g. Zoom, WebEx) ••••• Communication •••••

Lane 2