SOP: Equipment Installation, servicing and on-site support

Version 1

Biz-Partner Group Co.,Ltd

SOP Title Equipment Installation, servicing and on-site support

Date of
10 January 2020
Issue/Implementation

Written by Name: Phyo Wai

Position: Business Manager/Service Operation Manager

Date: 10- 01- 2020

Signature:

Name: Mr.Sithu Aung

Position: CEO
Date: 10-01-2020

Signature:
Approved by

Version Number Version 1

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SOP: Equipment Installation, servicing and on-site support
Version 1

Equipment installation, servicing, on-site support Procedure

1. Objective

To lay down the procedure for installation, servicing and on-site support of equipment/
instruments.

2. Scope

This SOP shall be applicable for installation, servicing and on-site support of utility and process
equipment/ instruments.

3. Responsibility

Servicing Manager is responsible for

- Installation Qualification, Operational Qualification, Servicing and Preventive Maintenance

Quality Manager is responsible for

- Performance qualification and on-site support

4. Procedure
4.1 Installation Procedure
- Ensure the ID number is assigned and affixed to the equipment after receipt.
- For the equipment, Installation Qualification (IQ), Operational Qualification (OQ) shall be
performed and Performance Qualification(PQ) shall be performed wherever required. PQ
can be done individually or as a part of the process validation.
- The installation qualification shall be performed as per the approved protocol and the
protocol shall be prepared by engineering department.
- The operational qualification shall perform as per the approved protocol and the protocol
shall be prepared jointly by engineering and user department.
- Once it has been established that the operational qualification is satisfactory, Performance
Qualification shall be carried out jointly by user and QA.

4.2 Servicing/ Maintenance Procedure

- Whenever the new equipment installed, shall be incorporated in the preventive
maintenance plan at end of the month as a supplement to the original preventive
maintenance plan.
- Preventive maintenance schedule for every month shall be prepared based on the
preventive maintenance plan.
- Preventive maintenance shall be carried out as per the scheduled date.

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SOP: Equipment Installation, servicing and on-site support
Version 1
- Preventive maintenance schedule for next month shall be issued to concerned department
in the last week of running month.
- Preventive maintenance checklists shall be prepared based on maintenance manuals and
manufacturer ’s recommendations for every equipment.
- Take necessary work permit from the concerned department wherever required
- Ensure the main switch of the machine is turned OFF, the fuses have been removed
wherever available and utilities are isolated whenever required.
- In case if the repeated breakdowns observed during operation, corrective actions should be
planned during preventive maintenance.
- After completing the preventive maintenance, if the machine status is satisfactory, handover
the machine to the respective department representative.
- If the machine is not put into use or not used in the complete month, the preventive
maintenance shall be carried out once in three months to keep the machine in healthy
condition.

4.3 On-site Support

- Provision of 1-year warranty support 24/7 on-site support

- After warranty period, certified engineer will support within office hour or 1 business day.
- There may be troubleshooting with telephone support or online support.
- Telephone support is a fast and efficient way to assess a problem and provided during
weekends and public holidays.
- The service engineer will visit within a day even in the weekends and holidays if the problem
cannot be solved
- The service engineer shall be trained to undertake the fasted possible resolution.
- If the equipment has to be replaced parts, the engineer will arrive at the customer site in 1
one day and will install the replacement parts.
- If the equipment downtime is more than a day, the substitution of the same platform
analyzers such as Semiauto will be temporarily placed.

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