WORLD CLASS MANUFACTURING

SR.NO DESCRIPTION OPTION1 OPTION2 OPTION3 OPTION4 A

Labour Machine Capital
Preventive maintenance improves Material productivity
A1 productivity productivity productivity 3
Basic work Basic work Basic work
Basic work content +
Total work content = content – content + content –
Excess time
Excess time Ineffective time Ineffective time
A2 3
Materials, Machines, Methods,
Materials, Machines,
The resources utilized for production are Methods, Manpower, Machine,
Manpower
A3 Machines Methods Manpower 1
Organizational
While setting Quality objective, ________ to be considered. Customer need Supplier need Worker need
A4 need 1
Capability Capability
Capability maturity Capability
CMM stands for monitoring measuring
model matching model
A5 model model 1
Similar products or services are manufactured repeatedly using intermittent flow Continuous Job Shop Project
Batch Production
A6 is called as….. Production Production Production 1
A7 When Volume of Production is _______ then Process Layout is Feasible High Medium Low Average 1
When Volume of Production is High (Mass Production) then ___________ is Fixed Product
Process layout Product Layout Flexible Layout
A8 Feasible. Layout Layout 3
A9 Which of the following are the Determinants of Process Characteristics Volume Variety Flow All of them 2
Productivity is the ____ of production system. Measurement Efficiency Both (A) and (B) None of them
A10 3
Operation is a ________ process designed to convert input in to a valuable Frank B.
Conversion Transition Production
A11 Product or Service Gilbreth 2
In a Process Strategy, High Variety & Low Volume should focus on ____________
Processes Product Both a & b None of them
A12 ? 3
In a Process Strategy, Low Variety & High Volume should focus on ____________ Processes Product Both a & b None of them
A13 1
A manufacturing set up of a reputed group is established to produce 110 units of
bicycles per month, that are"strictly tailormade" to everyorder's requirements. Processoriente Continuousprod
Mass production Job production
The organization is in this business for a long time and is specialised in made-to- dproduction uction
order products.In your opinion, the type of production here is:-
A14 4
SR.NO DESCRIPTION OPTION1 OPTION2 OPTION3 OPTION4 A
Vertical integration or outsourcing to manage with Operations & Supply is a Backward Make or Buy Outsourcing
Expansion of Business
A15 decision also called as_____ Integration Decision Decision 4
JIT,Qualityman
& are the principal methods for achieving faster throughput of
agementpracti Planning,Sched
existingproducts.
B1 Production,Quality ces Cost,Quality uling 2
Which probability distribution uses discrete data having only two possible
B2 outcomes? Poisson Chi-square Normal Binomial 4
Greatermanufa Componentand
The Supply Management is required to implement strategic activities except:- cturingcompeti Managementinf commoditystrat
B3 Supplybasestrategy tiveness ormationsystem egies 2
means involving employees to take preventive and corrective actions without
Employee Employee's
management approval.
B4 TQ empowerment involvement CWQC 3

Assessment of
the company’s
What is the first step in the planning process for WCM?
current Examining the
Setting up the manufacturing Assessing the Strategic
B5 Planning Team capabilities Competition Position 2
Correctivemaintenan Predictivemain Totalproductive Noneoftheabov
An approach to detect failures using sensitive instruments is referred to as:-
B6 ce tenance maintenance e 2

Makinglargewa
For a successful supplier involvement in Global Manufacturting,various policies of
rehousestoacc Useofsmall,sidel
supplier network were introduced except:-
Useofstandardizedco ommodateallsu oadedtrucksands Becomeadedica
B7 ntainers ppliersmaterial hipmixedloads tedsupplier 2
What is the usually accepted OEE score for manufacturers without TPM and/or
B8 leanprograms? 4 0.5 5 0.8 2
The world class Supply Management philosophy reflects those actions and values
responsible for continuous improvement of the design,development and
management processes of an organisation supply system with the objective of
improving its profitability and ensuring its survival as well as profitability and
Burt,Doblerand Richard
survival of its customers and suppliers has been written by:-
B9 EdwardM.KnodJr. Starling DerekL.Waller J.Schonberger 2
SR.NO DESCRIPTION OPTION1 OPTION2 OPTION3 OPTION4 A
In a small company,aproduct undergoes limited no.of operations.Operators
check the parts after the process and only good parts are sent forward for next
operation.There is no time loss due to inspection and there is no rejection from
customer.Those parts which are not ok are either reworked or scrapped.The
owner of the company feels that there is no need for spending time and money
for identification of process deviations or errors since only good out put is
delivered to the customer and customer is also happy with the quality and
delivery in this situation.
B10 TRUE False 3 4 2
Both in control
and is
In terms of statistical process control (SPC), which of the following statement
It is predictable predictable
holds true with reference to the variation within a stable system?
within a range of within a range of It is
B11 values. It is in control. values. controllable. 3
Volume
What important objective be considered in a competitive Indian environment
B12 Mix flexibility All of these flexibility design flexibility 2
BuyerplacestheI
The purchasing lead time can be reduced by avoiding inspection of incoming By making nspectorforinspe Byself-
material at buyer's premises.This call short-term ctingthematerial certificationofq
forimprovingthequalitystandardsandensuring:- Bypayinghigherprices purchasingagre atseller'spremise ualitybysupplier
B13 tosuppliers ements s s 4
Decision None of the
Diamond represents ________ while plotting flow chart.
C1 Step in activity making Direction of flow above 2
Plan-Do- Proceed-Do- Proceed-Do-
P-D-C-A stands for
C2 Plan-Do-check-Act correct-Act check-Act correct-Act 1

Run the Execute direct

In a LEAN environment, operators are responsible for:
Maximizing the Meet customer processes requests to the
C3 output requirements assigned supervisor 2
While setting Quality objective, ________ to be considered.
C4 Material quality Customer need Market demand All of them 2
SR.NO DESCRIPTION OPTION1 OPTION2 OPTION3 OPTION4 A
A map of the
A consensus Current Status
Value Stream Mapping exercise begins with: about how the (process and
Customer process should information Best Practices
C5 Specifications be executed flow) implementation 3

Perform the
An employee with time available should: next operation
Anticipate his on the Value
C6 Be punished Be rewarded work stream 4
C7 ISO emphasis on Prevention Inspection Rejection All of them 1
The main focus of any Continuous Improvement Project should be the Organizational
C8 elimination of... FTEs Flexibility Waste levels 3

Six Sigma
LEAN arose as evolved as a Both
Choose the statement that is not correct: LEAN and Six Sigma a Method to quality initiative methodologies
are both Process optimize auto to reduce are focused in
Improvement manufacturing variance in how to optimize
C9 Methodologies (Toyota); Motorola the Process flow 4
GENBATSU –
Apply the 5 G’s principles is a best practice to be followed during the problem GENBUTSU – Establish GENGITSU –
solving exercise. Which one is not a “G” applicable here: Examine physically rigorous Check facts and GENRI – Refer
C10 the object measures figures to the Theory 4

Is the usage of
any resource
during the
Process, which is
Waste
not recognized
by the Customer
Is part of a as increasing the Cannot be seen
Is part of a Process Process and value they on the shop
C11 and always inevitable always evitable receive floor 3
SR.NO DESCRIPTION OPTION1 OPTION2 OPTION3 OPTION4 A
Top level Middle level Frontline
Which of the following is responsible for quality objective?
C12 management management management All of them 1
monitor the
The role of management is to effectiveness of
C13 provide Resources define EMS the system All of them 4

What is a typical semi value added activity (activity needed, but not providing
Rework to Training to bring
directly value for the Customer)?
Check to ensure correct employee to Searching
C14 compliance mistakes desired standard documents 3
Among the tools of TQM, the tool ordinarily used to aid in understanding the
sequence of events through which a product travels is a
C15 Pareto chart Flow chart check sheet Taguchi map 2
Continuous
The Japanese term “Jidoka” means ____________?
D1 Manual Correction Automation Autonomation Improvement 2

Investigate the
The first step in developing a project charterin Six sigma is to
root causes of Identify the Calculate the
Identify the solutions the problem opportunity for final project
D2 to be tested being analyzed improvement benefits 3
As we calibrate our Measurement System to assure accurate data we frequently
Spread, Mean
encounter Bias which is the [ ] of a measured value from the [ ] value. Which of
Deviation, hoped of the
the following terms can be inserted in the blanks to create a true statement?
D3 Deviation, true Spread, idea for population 1

How do automotive companies mainly sell their new products? Through retail Via a trade Directly to
D4 Over the internet distributers magazine customers 4
perators
Suppliers supplying working in Engineers Everyone
Edward Deming says, Quality is the responsibility of…
raw materials Operations designing quality working for the
D5 (inputs) O Department Design Organization 4
Define precisely the Understand Identify the root Implement
What is the main goal in the Measure phase ix Sigma ?
D6 Project Charter the Problem causes actions 1
D7 Which term refers to a signaling device? muda kaizen poka-yoke kanban 4
SR.NO DESCRIPTION OPTION1 OPTION2 OPTION3 OPTION4 A
Which of the following is used to create a model of the effect on an output by Correlation Linear Multiple
D8 the variation in two or more of the inputs? Coefficient X-Y Diagram Regression Regression 4
Cause and effect Design of
Which tool is not applicable in the Analyze phase of Six Sigma
D9 Pareto Histogram diagram experiments 4
Lean principles
Lean principles have been
Which of the following statements is true of LEAN? Lean principles focus are separate developed over Lean principles
on advanced body of a lengthy period include
D10 statistical methods knowledge of time. reducing waste. 4
D11 Which word is not directly related to Six Sigma: Variability Precision Flow Accuracy 3
What name is often given to the Japanese “total quality approach‟ to removing Lean Batch Continous
D12 anything that does not add value to the final product? Jobbing processes production production Production 2
D13 Which term connotes waste and inefficiency? muda kaizen poka-yoke Kanban 1
a foolproof Just-in-time a fishbone continuous
"Kaizen" is a Japanese term meaning
D14 mechanism (JIT) diagram improvement 4
Design of Experiments is a tool used during the Improve phase to understand the
D15 key variables that influence a result. True FALSE 3 4 1
Reducing unnecessary motion in operations can significantly improve
E1 throughput. Making these improvements is known as ____________? Eco-motion Ergonomics Economics Empowerment 1

Lean production involves Improvement of Elimination of Elimination of all Improvement of

E2 quality only cost only types of waste speed only 3
E3 JIT II is associated with vendor-managed inventory. True FALSE 3 4 1
Lean production relies on a specific throughput rate of the whole operation. This throughput
E4 is known as _____________? Output time time Kanban time Takt time 4
The ultimate objective in JIT objective is to minimize the amount of inventory on
E5 hand. TRUE False 3 4 2
facilitate
handling
Lean systems typically use layouts that: are based on a job enable moving somewhat
shop in order to parts in large dissimilar
E6 handle variety lot sizes products all of them 1
Elimination of
Lean production involves Elimination of cost Improvement Improvement of all types of
E7 only of quality only speed only waste 4
SR.NO DESCRIPTION OPTION1 OPTION2 OPTION3 OPTION4 A
Lean systems rely on worker specialization to achieve high productivity.
E8 True FALSE 3 4 1

Single Motion Simple Motion

One of the tools of lean production is SMED. What does this stand for?
Single Minute Engineering and Exchange of SingleMinute
E9 Engineering Design ? Design Die Exchange of Die 4

Six Sigma
LEAN arose as evolved as a Both
Choose the statement that is not correct: LEAN and Six Sigma a Method to quality initiative methodologies
are both Process optimize auto to reduce are focused in
Improvement manufacturing variance in how to optimize
E10 Methodologies (Toyota); Motorola the Process flow 2
Lean systems use a "push" approach to operations to quickly get output to their
E11 customers. TRUE False 3 4 2
E12 Using small lot sizes reduces the flexibility of a system. TRUE False 3 4 2
Lowering inventory levels is a tactic to expose quality problems in a lean system.
E13 True FALSE 3 4 1

Run the Execute direct

In a LEAN environment, operators are responsible for:
Maximizing the Meet customer processes requests to the
E14 output requirements assigned supervisor 1
Lean
What name is often given to the Japanese 'total approach‟ to removing anything
production Continuous
that does not add value to the final product?
E15 Jobbing processes processes processes. Batch processes 2
Human
MRP is different from JIT in terms of
F1 Inventory Quality orientation All of them 1
Single unit Big lot size
Just-In-Time is
F2 production production Both (A) and (B) None of them 4
Process
POK stands for Product ordering Ordering Production Plan Ordering
F3 Kanban Kanban Ordering Kanban Kanban 3
SR.NO DESCRIPTION OPTION1 OPTION2 OPTION3 OPTION4 A

The following is (are) the prerequisite(s) for JIT. Vendor should Worker should
produce defect be empowered
F4 Multi skilled workers free his own decision All of them 4
Batch Job order
production and production and
Just-In-Time (JIT) combines the benefits of
Job order production Line Batch
F5 and Line production production production None of them 1
The term that relates to matching the output rate with customer demand in a JIT
single-minute
system is:
F6 fill rate takt time closed-loop JIT exchange of die 2
Cooperation
between
Just-in-time/SCM purchasing requires the following condition:
Short-term purchasing and Continuous
F7 Many suppliers contracts suppliers competitive 3

match demand
The ultimate objective in a JIT system is:
maintain low produce high with a balanced
F8 inventory quality minimize waste flow 4
Single unit Big lot size
Just-In-Time is
F9 production production Both (A) and (B) None of them 4
Over
JIT does not believe in
F10 Quality production Human relations All of them 2
F11 Just-in-Time was successfully implemented by Toyota Honda Suzuki Volkswagen 1
F12 In Just-In-Time the vendor is to be viewed by the company as a Manager Worker Partner None of them 3
Human
MRP is different from JIT in terms of
F13 Inventory Quality orientation All of them 4

There is
In Just-In-Time system Conveyance unequal
times are production at
F14 There is no delay balanced Both (A) and (B) different places 3
SR.NO DESCRIPTION OPTION1 OPTION2 OPTION3 OPTION4 A
personnel/orga
Which one is not a building block of JIT? Akanban and small nizational
F15 lot sizes issues product design process design 2

The process of
Performance measurement is:
The process of Competition The process of
G1 quantifying action. performance Industry action None of them 1
Competitor Target Industry International
13Which kind of standards are those that are set arbitrarily to reflect some level
performance performance performance performance
of performance that is regarded as appropriate or reasonable?
G2 standards standards. standards. standards 2
The origins of benchmarking as it is used today go back to which company?
G3 Toyota Xerox Ford Maruti 2
Define and Detect and Demand and
What do the letter ‘D’ and ‘I’ stand for in Deming’s cycle of improvement?
G4 Design and improve improve improve improve 2
Importance Non-
What matrix positions each factor according to its performance and its
Performance performance Coreperformanc
importance?
G5 importance matrix matrix e matrix None of them 2
Scrapping any Scrapping any
process line process line over
The principles of the business process re-engineering (BPR) approach do NOT Scrapping any over two years three years old
include: process line over one old and and starting
years old and starting starting again again from
G6 again from scratch. from scratch. scratch. All them 2
A comparison between operations or parts of operations that are within the
Internal Industry External Standards
same total organisation is called:
G7 benchmarking benchmarking benchmarking benchmarking 1
SR.NO DESCRIPTION OPTION1 OPTION2 OPTION3 OPTION4 A

May not win

extra business
if the operation
improves its
performance
Qualifying competitive factors are those which:
but can
certainly lose
business if
performance
falls below a Directly win
Directly win business particular business for the
G8 for the operation. point. operation. None of them 2
Non-
Benchmarking against external organisations that do not compete directly in the
Practice competitive competitive Industry
same markets is called:
G9 benchmarking benchmarking benchmarking benchmarking 3
XYZcompanyidentifiesthecausesofgaps.Themaingapbetween
Lack of
thefirmscurrentperformanceandthefirmbenchmarked.Thiscanbecategorizedas:-
G10 communication Survey Analysis None of them 3
Priorities for future
Improvement efforts are determined by:
G11 output. Competition Industry All of them 4

It limits It limits It limits

It limits improvements improvements to improvements
Which of the following is regarded as a fundamental flaw in the whole concept of
improvements to to Industry competitor to International
benchmarking?
currently accepted accepted accepted accepted
methods of methods of methods of methods of
G12 operating. operating. operating. operating 1
Govt
What approach is used to compare organization operations with those of other
Recommendatio Quality
companies?
G13 Benchmarking. target setting ns Standards 1
Benchmarking against external organisations that do not compete directly in the
External Practice Non-competitive Xerox
same markets is called:
G14 benchmarking benchmarking benchmarking benchmarking 3
SR.NO DESCRIPTION OPTION1 OPTION2 OPTION3 OPTION4 A
Performance relating to the five operations’ objectives can be plotted on which
G15 type of diagram? Quality Polar Scalar None of them 2
Quality Quality
A quality criterion which can be measured is called a ___________?
H1 Quality variable component Quality attribute characteristic 3
A useful process improvement tool to search for the root cause of a problem is
H2 the ___________ process? 3 Whats 4 Whos 5 Whys 6 Wheres 3

Which of these is a quality variable for a motor car? Comfort of the Time to reach a Road holding Headlights are
H3 seating given speed ability working 1

The Theoretical
Maximum
In a materials processing operation the design capacity is defined as Output in A
_____________? The Theoretical Given Time. The
The Aggregate Maximum Most Likely
The Minimum Output Annual Output. Output in A Output In A
H4 Per Given Time. Time. ? Given Time. Given 3
What additional factor does Overall Equipment Effectiveness take into account
H5 which makes it more meaningful than efficiency or utilization? Flexibility Speed Cost Quality 1