Objective:-

1. We have to do research on Hubli people weather they can afford it or no ?

This research is on the 5 star hotel survive on the Hubli mainly we have to think
weather Hubli people will accept the 5 star hotel because Hubli is growing city not
grown up city and also more people from the middle class family. And also its not a
tourist place and people they are comfort with the 3 star and 4 star hotel how
they can accept the 5 star hotel in present situation so we have to research on
weather Hubli people can afford it or no

2. Customer satisfaction remains the main motto of 5 star hotels

The main agenda remains that weather You can fulfill the
customer wants and needs as well as affordable and Also what new they are expecting
from the 5 star hotel because there might be customers that they have visited 3 and
4 star hotels so their expections will remain high so it might cause high
responsibility to maintain the standards and make it huge success and give the best
to grow up in the business every corner or points remains extremely important

Literature Review
Article name :-Hotel guest satisfaction dimensions (Choi,T & Chu, R 2001)
The purpose of the study is making a guest satisfy by giving the good service so
that if we give a good service quality customer will repeatedly visit the hotel we
have give more concentration on 7 factors they are staff service quality, room
qualities, general amenities, business service, value, security and Idd facilities
And we have to give more important on 3 factors staff service quality, room
quality, valve
These are the main things we have to look for customer satisfaction
PPT points:-
1. The importance of repeatedly visitors
2. Customer satisfaction
3. 7 factors to satisfy the customer

Article name:- Guest-Defined Hotel Service Quality

and Its Impacts on Guest Loyalty, Journal of Quality Assurance in Hospitality &
Tourism(2016)

Today�s hotel services are very experience-oriented, and that guest needs may
change significantly over time depending on social and economic development, as
well as across different cultural contexts Guest loyalty should be the goal of
hotel marketing, but only very satisfied
Ten dimensions of service quality � Service delivery ,environment ,facilities,
employee attitude, cleanness ,security, Internet service ,food & beverage, location
and price
guests will become loyal repeat guests so hotels shouldwork to improve guest
satisfaction first, as guest satisfaction then drives guest loyalty

PPT points:-
1. Hotel service quality
2. 10 dimension of service quality
3. Guest loyalty