BUSINESS LETTERS

- These are essential in the workplace, especially in the external operations of an organization.
- Through this we can reach out to its clients and vice versa.

TIPS FOR EFFECTIVE WRITTEN COMMUNICATION IN THE WORKPLACE

1. A-ccuracy – the content must be truthful and accurate. It must say true facts. Sweeping statements that may be
challenged later on should be avoided.
2. B-revity - sentences must be kept short and direct. Simple, carefully chosen words and expressions.
3. C-larity - visualize the reader in front of you wishing only to hear precise words whose meaning cut across
quickly and clearly to him or her. A good grasp of grammar will be a great help.

The different kinds of business letters illustrate the different communication situations that constantly need to be
addressed by the internal or the external functions of an organization.

STANDARD FORMATS OF BUSINESS LETTERS

The three standard formats of business letters are FULL-BLOCK, MODIFIED-BLOCK and SEMI-BLOCK. These three are
illustrated through the following examples:

FULL-BLOCK STYLE

Alexander The Great

369 MapleStreet, Liwagon Village
Valencia City, Bukidnon 8709
09155556668, Alexa.great@gmail.com

May 04, 2020

Jenny Fay S. Liwagon

Sugarland Village, Corp.
Valencia City, Bukidnon 8709
09164455678
jennyliwagon@gmail.com

Dear Ma’am:

A friend informed me that your training center is in need of an On-The-Job-Trainees or this year. I am a
fourth year student of ACLC College of Bukidnon taking up Bachelor of Science in Business Administration
Major in Marketing Management. In partial required of this degree, I am required to an On-The-Job
Training (OJT) for a minimum of four-hundred eighty hours.

In great appreciation of your company. I am writing this letter to express my interest in applying as a
trainee in any marketing related field in your esteemed company. I have chosen your company for I know it
can help me enhance my marketing skills and capabilities.

Attached is my resume for your perusal, I hope you will give me the opportunity to discuss it further for my
personal qualifications. You can contact me at my number stated above at any of your most convenient
time.

Respectfully yours,

Mr.Alexander The Great

ACLC College of Bukidnon Intern
 MODIFIED-BLOCK STYLE

Alexander The Great

369 MapleStreet, Liwagon Village
Valencia City, Bukidnon 8709
09155556668, Alexa.great@gmail.com

May 04, 2020

Jenny Fay S. Liwagon

Sugarland Village, Corp.
Valencia City, Bukidnon 8709
09164455678
jennyliwagon@gmail.com

Dear Ma’am:
A friend informed me that your training center is in need of an On-The-Job-Trainees or this year. I am a fourth year
student of ACLC College of Bukidnon taking up Bachelor of Science in Business Administration Major in Marketing
Management. In partial required of this degree, I am required to an On-The-Job Training (OJT) for a minimum of
four-hundred eighty hours. Alexander The Great
369 MapleStreet, Liwagon Village
In great appreciation of your company. I amValencia
writing this letter
City, to express
Bukidnon my interest in applying as a trainee in any
8709
marketing related field in your esteemed
09155556668, Alexa.great@gmail.comfor I know it can help me enhance
company. I have chosen your company
my marketing skills and capabilities.

Attached is my resume for your perusal, I hope you will give me the opportunity to discuss it further for my
Mayconvenient
personal qualifications. You can contact me at my number stated above at any of your most 04, 2020 time.

Jenny Fay S. Liwagon

Sugarland Village, Corp.
Valencia City,
Respectfully Bukidnon 8709
yours,
09164455678
jennyliwagon@gmail.com
Mr.Alexander The Great
ACLC College of Bukidnon Intern
Dear Ma’am:

A friend informed me that your training center is in need of an On-The-Job-Trainees or this year. I am a fourth
year student of ACLC College of Bukidnon taking up Bachelor of Science in Business Administration Major in Marketing
Management. In partial required of this degree, I am required to an On-The-Job Training (OJT) for a minimum of four-
hundred eighty hours.

In great appreciation of your company. I am writing this letter to express my interest in applying as a trainee in
any marketing related field in your esteemed company. I have chosen your company for I know it can help me
enhance my marketing skills and capabilities.

Attached is my resume for your perusal, I hope you will give me the opportunity to discuss it further for my
personal qualifications. You can contact me at my number stated above at any of your most convenient time.

Respectfully yours,

Mr.Alexander The Great

ACLC College of Bukidnon Intern
SEMI-BLOCK STYLE

ACTIVITY 1
Create your own Application/Cover Letter you only choose one whether it is for
OJT or for Job after Graduation. (AS-IS YOU ARE A 4 TH YEAR STUDENT NOW if you
will choose OJT and as-is you are a graduate student if you’ll choose Job after
graduation.)
Take note: We will only be using one format which is the FULL-BLOCK STYLE.

ANOTHER GUIDELINES FOR COVER LETTER

When you are applying for a job, how you format your cover letter is important because the letter is one of the
first impressions you'll make on an employer.

Cover Letter Format Example

Your Contact Information
Name
Address
City, State Zip Code
Phone Number
Email Address

Date

Employer Contact
Information (if you have
it)
Name
Title
Company
Address
City, State Zip Code

Salutation
Dear Mr./Ms. Last Name,

Body of Cover Letter

The body of your cover letter lets the employer know what position you are applying for, why the employer
should select you for an interview, and how you will follow-up. Organize the body of your cover letter into the
following paragraphs:

 First Paragraph
The first paragraph of your letter should include information on why you are writing. Mention the position
you are applying for and where you found the job listing. Include the name of a mutual contact, if you
have one.
 Middle Paragraph(s)
The next section of your cover letter should describe what you have to offer the employer. Mention
 specifically how your qualifications match the job you are applying for. Think of this section of the cover
letter as where you're making a pitch for your fit as an employee and show what makes you a great
candidate.

Keep in mind that employers will be more interested in what you can do for them over a list of your work
experience.

 Final Paragraph 
Conclude your cover letter by thanking the employer for considering you for the position. Include
information on how you will follow-up. Optionally, you can briefly restate why you would be a good fit for
the position.

Complimentary Close
Respectfully yours,

Signature

Handwritten Signature (for a hard copy letter)

Cover Letter Margin Settings

When writing a cover letter for a job, the ideal margins should be approximately 1 inch all around. The left and
right margin should be set at 1 inch and the top and bottom margins should also be set at 1 inch. This gives your
cover letter an uncluttered look and provides plenty of white space, which helps with readability.

You should align your text to the left; this is how most documents are aligned, so it will make your letter readable.

When You Need More Space for the Letter

If you have more text than fits on a single page, you can tighten up the margins slightly rather than writing a two-
page letter. Keep the margins consistent, so your letter is balanced on the page. For example, if you adjust your
margins to .70 inches, it will give you more lines and space for the letter content.

Another option is to reduce the left and right margin to .70 inches and leave the top at 1 inch. Try several options
to see which looks best.

When You Need Less Space for the Letter

If your letter is short, you can make the margins larger, so the letter looks balanced on the page without too
much white space. In that case, try 1.5 inches for each of the margins.

Choose One Simple Font

Using a simple font will ensure that your cover letter is easy to read. Basic fonts like Arial and Times New Roman
work well. Most word processing and email programs will default to a professional and easily readable choice.

Limit yourself to one font in your cover letter; it's best not to mix several fonts in one document.

There is no need to use different styles in a cover letter. Avoid underlining or italicizing, and use boldface text
only when emphasizing quantifiable achievements that need to “pop” on the page.

Pick an Appropriate Size

Depending on how much content you have in your letter, select a 10- or 12-point font size.

It's best if you can format your cover letter so it fits on one page, with margins that are no larger than 1” and no
smaller than .7”.

If your letter includes a heading with your name and contacts information, you may choose to make this font
slightly larger.

You also have to take note, that LONG BOND Paper ONLY no other paper sizes will be used.
WHAT IS A RESUME?
A resume is a short document used to summarize a job seeker’s experience and qualifications for a
prospective employer. A resume includes the job seeker’s contact information, work experience, education,
and relevant skills in support of a job application.

Your resume is arguably the most critical part of the modern job application process. Writing the best
resume possible is more important than ever now that online job postings routinely attract hundreds if not
thousands of applicants. A well-organized, tailored resume will increase your chances of landing an
interview while a poorly written resume could get lost in the sea of applicants.

WHAT IS THE DIFFERENCE BETWEEN A RESUME AND A CV?

Sometimes you will see the words resume and CV used interchangeably. They are not the same. A resume
is relatively short document meant to market your professional abilities while a CV contains a thorough
listing of your professional, academic, and other experiences.

WHAT TO INCLUDE IN YOUR RESUME

At a minimum, your resume should include your contact information, work experience, and education.
Additional sections for career summary, skills, volunteer work, and additional qualifications can be added if
they’re relevant to the job for which you’re applying.
The operative work here is “relevant.” Remember that your resume is meant to quickly highlight the
reasons you’re a great fit for the job. It’s not meant to detail every job duty you’ve ever performed. Instead
of simply writing your day-to-day responsibilities from past jobs, study the job listing and try to come up
with an answer for each requirement listed. This is more likely to get the attention of a recruiter who may
only look at your resume for a few seconds. It also optimizes your resume for the applicant tracking
system sorting algorithms that help companies identify top candidates.
Below you’ll find which resume sections to include in your resume and how to tailor them to the job you
want.

CONTACT INFORMATION

The top of your resume should include the following information:

 Name
 Phone number
 Location (City, State, Zip Code)
 Email Address
 LinkedIn profile URL
It might seem obvious, but job seekers sometimes forget a key piece of contact information in this section.
Double check and make it as easy as possible for recruiters to contact you for a job interview.

Include a personal phone number, never a work number. Add your city, state, and zip code (e.g. “Seattle,
WA 98104”). This is important as some applicant tracking systems allow recruiters to filter candidates based
on location. Recruiters will always start with local candidates first. If you’re relocating from another area, list
both your current location and your future location.

WORK EXPERIENCE

The work experience section is the heart of your resume. Differentiate this section with a clear, to-the-point
heading, such as “Work Experience,” “Professional Experience,” or “Employment History.” This will help
guide recruiters through your resume as well as ensure it is accurately parsed by applicant tracking
systems (ATS).
Under the main heading, list each job in reverse-chronological order. Each job should have its own
subheading that includes the following information:

 Company
 Job location
 Your job title
 Start and end dates
For example:

 ABC Corporation, Seattle, WA

 Distribution Manager (01/2017-Present)
EDUCATION

If you’re a few years into your career, your resume’s education section can be minimized at the bottom of
your resume. Unless you’re applying in a career that puts extra emphasis on education (like academia, law,
or medicine), most job seekers can get away with providing only the following information on their resume:
 Name of Institution
 Degree
 School Location
 Years Attended
If you’ve recently graduated college, your education section goes above your work experience and includes
more detail. Skills developed in school are real skills that have value in the professional world. Recent grads
can include relevant coursework, societies, organizations, and extracurriculars that strengthen their
candidacy.

SKILLS

Hard skills should be worked in throughout your resume. Including a skills section on your resume isn’t a
requirement, but it can help you have a natural place to list skills that are important to the job for which
you’re applying. A dedicated skills section also makes your resume more skimmable for recruiters trying to
quickly identify whether you meet their requirements.
If you do use a skills section, remember that simply listing skills and keywords isn’t enough. Add context to
these skills throughout your resume so that recruiters believe you. This includes things like the projects in
which you utilized skills, number of years experience for a given skill, or your level of expertise.

AWARDS AND HONORS

Some resume formats allow room for a number of optional sections. Only use an awards or honors section
on your resume if it makes sense for the job for which you’re applying. Relevant honors will increase your
credibility while irrelevant awards might only distract from your best qualifications. For example, list that
you earned Employee of the Month or received the highest customer satisfaction rating in your
department, but maybe not that you are a go kart racing champion in your spare time.
VOLUNTEER WORK AND AFFILIATIONS

The work you do as an active volunteer can add to your qualifications and skill set as much as any paid
experience. Again, the operative word is “relevant.” Highlight volunteer work on your resume that utilizes
skills that are also applicable to the job for which you’re applying. Be careful listing volunteer organizations
or affiliations that could be polarizing, such as political or religious entities.

HOW LONG SHOULD A RESUME BE?

While a one page resume is sometimes seen as the ideal, a two page resume might be necessary after five
or ten years in the workforce, especially if all your experience is relevant to the job you’re pursuing.
Executives sometimes have resumes that are three pages or more.
That said, your resume shouldn’t be any longer than it has to be. A short, to-the-point resume will be easily
digestible and highlight your most important skills. After you write your resume, try to remove as much
fluff and irrelevant content as possible to decrease your page count and draw more attention to your best
qualifications. No matter how many pages your resume is, try putting your most impressive qualifications
high up on the first page with a summary or skills section.

HOW TO FORMAT A RESUME

There are a few different ways to format your resume. Choosing the right format for you will only make the
resume writing process easier. When choosing a format, consider the job for which you are applying.
Chronological, functional and hybrid or combination formatting styles each serve a specific purpose.

3 TYPES OF RESUME
FUNCTIONAL RESUME, CHRONOLOGICAL RESUME AND HYBRID/COMBINATION
RESUME
Choose the RESUME FORMAT that best suits your education, experience and skills.

CHRONOLOGICAL RESUME FORMAT:

What is the chronological format?

Chronological is the most common of the 3 resume types or outlines. This format lists your education
and experience in REVERSE chronological order, placing emphasis on your most recent dates and
work experience first. This format is often the best way to start writing your resume from scratch as it
starts with your current work and is easier to remember from current to less recent.

Use this resume format because;

 It is easy to read
 The most accepted resume format
 Ideal when you have a steady employment history with no major gaps or career changes
  Excellent itemized list of work history and positions
 Highlights recent experience first

Do NOT use this format if your work history is;

 Messy
 Inconsistent
 Has gaps in years
 Is very long
 When you seek a career change

FUNCTIONAL RESUME FORMAT:

What is the functional format?

This is a resume that presents the job seekers skills and experience without putting them in a
chronological date order. Instead, the resume is created based on skills and experience and groups
them according to these functions. The career history can be minimized to short detailed list of dates
worked, company names and the position held.

Use this resume format to;

 Combines your skills that have been gained in a number of areas and groups them so
they appear stronger.
 Include all type of experience: paid employment, volunteer work, student activities, work
experience, classroom work, project work, social organization (e.g. club or team activities)
 Excellent option when the job seeker has a weak career history, but they have great skills. This
resume minimizes your work history to the bottom of the resume.
 Emphasizes skills that you have perfected, what you have done and can do, rather than
where or when you did it.
 This format is excellent for new job seeker with little or no career history such as recent
graduates.
 This format is great for people who have been away from the career world and are re-
entering after a break. It can emphasize your transferrable skills that apply to all workforces.
 This resume format is good for older workers who wish to de-emphasize the time span
of their experience.
 This resume is very important to consider for applicants looking for a career change - change
of field, sector or direction.

Not always the proper resume type to choose;

 This format is not always well received by employers.

 It is something thought that this resume style is designed to "hide something"! This is an
important point, be careful and honest when using this format.
 Many online application systems request a timeline of employment, this format can be
difficult to use under this request.

HYBRID/COMBINATION RESUME FORMAT:

What is the combination format?

This resume type begins with a functional summary of the job seekers most relevant qualifications,
key skills, key abilities, and most relevant work experience. This resume type gives a chronological
employment history but in a way that supports the summary. This resume is an excellent compromise
if you'd like to use a functional format, and want to emphasize your skills, education and experience
and de-emphasize your employment dates.

Positives about the Combination Resume format;

 Widely accepted by employer

 Excellent tool for giving chronological resume information but highlighting particular skills,
experience and education for a specific position
 Useful resume format for highlighting your experience that might have been gained some time
ago
 Tailoring your resume to a specific posting can be completed successfully within this type of
format
 Excellent resume choice when your employment history has gaps
  Great format for justifying a career change.

Don’t choose this resume type if;

 The employer is seeking detailed dates of employment

Chronological Resume Sample

Jennina Sally
1001 Ram Road Fort Collins, CO 80525
(970) 555–1234
sallysample@colostate.edu

SUMMARY OF QUALIFICATIONS

 Three years experience in retail management, with specialty in purchasing and

floor display design.
 Utilized strong communication skills in a variety of professional settings.
 Enthusiastic dedication to excellent customer service.

PERSONAL INFORMATION
Nickname: Jenjen
Age: 20
Gender: Female
Civil Status: Single
Citizenship: Filipino
Birthdate: April 10, 1999
Birthplace: Washington Don Carlos
Mother’s Name: Yza Sally
Father’s Name: Jeff Sally
Current Address: Purok-13 Hagkol Valencia City, Bukidnon
Permanent Address: Purok-13 Impalambong Malaybalay City, Bukidnon

EDUCATION

2000-2002 MA Speech Communications

Colorado State University, Fort
Collins, CO GPA 3.6/4.0

1995-1999 BA Anthropology, December 1999

Arkansas State University,
Jonesboro, AR GPA 3.5/4.0
Dean’s List

PROFESSIONAL EXPERIENCE

2001-2002 Assistant Office Manager

Department of Speech Communications, Colorado State University,
Fort Collins, CO
Managed departmental supplies budget, oversaw office purchasing
and inventory, overhauled department-wide filing system, supervised
part-time staff.
1999 Intern
Sharkey’s Community Grocery Corporate Headquarters,Washington,
DC
Assisted company publicist with writing press releases, designing weekly
advertisements, and managing customer databases. Developed
research methods for determining customer preference for shopping
hours.
1997-1999 Assistant Night Manager
Sharkey’s Community Grocery, Jonesboro, AR
Purchased, stocked and maintained dairy and ice-cream sections,
oversaw point of purchase display construction, scheduled twenty
part-time employees.

SKILLS

Computer Skills: Microsoft Word, Excel, Corel Draw, Paint shop Pro, QuickBooks, Oracle
Small Business, basic HTML knowledge.
Special Skills: Thorough knowledge of MMORPG and single-player gaming
systems, thorough knowledge of Internet applications.

CHARACTER REFERENCES

Jeffrey G. Estillore ACLC College of Bukidnon

School Dean
Sayre Highway Hagkol, Valencia City, Bukidnon
09166619435
jeffreygestillore@gmail.com

Jenny Fay S. Liwagon ACLC College of Bukidnon

Instructor
Sayre Highway Hagkol, Valencia City, Bukidnon
09166619434
jennyliwagon@gmail.com

April C. Busuego ACLC College of Bukidnon

School Guidance Councilor
Sayre Highway Hagkol, Valencia City, Bukidnon
09166619433
aprilbusuego@gmail.com
FUNCTIONAL
JEN NINA
348 Somerset Road; Hayward, CA 94541
(510) 123-4567 or Linda.Mowry@email.com

OBJECTIVE: A position as Sales Coordinator, Representative or Account Executive.

SUMMARY OF QUALIFICATIONS
 Twelve years successful experience in direct sales of a range of products and services.
 Extensive practical hands-on experience as co-owner & manager of a small business.
 Motivated and enthusiastic about developing good relations with clients.
 Professional in appearance and presentation.

PERSONAL INFORMATION
Nickname: Jenjen
Age: 20
Gender: Female
Civil Status: Single
Citizenship: Filipino
Birthdate: April 10,1999
Birthplace: Washington Don Carlos
Mother’s Name: Yza Sally
Father’s Name: Fell Sally
Current Address: Purok-13 Hagkol Valencia City, Bukidnon
Permanent Address: Purok-13 Impalambong Malaybalay City, Bukidnon

RELEVANT SKILLS
SALES & NEW ACCOUNT DEVELOPMENT
- Increased a small publication's advertising revenue through market research
and promotion.
- Developed new distribution outlets for a special-interest magazine in Northern California
- Made cold calls and follow-up visits to retail outlets throughout the region.
- Organized detailed route books and financial recordkeeping.
- Successfully increased readership by more than 40 percent over a two-year period.

CUSTOMER RELATIONS
- Served as vendor representative for Jana Imports:
- Coordinated product information and distribution for 75 field representatives and major
accounts.
- Promoted giftware products at trade shows throughout the region.
- Handled face-to-face contacts with new and established customers.
- Oversaw the production of advertising and its placement in major trade publications.

ADVERTISING, MARKETING, DISTRIBUTION

Organized and styled merchandise for effective presentation in a 20-
page giftware catalog.
Kept accurate, current computer records of inventory, international
 suppliers, brokers, shippers, etc.
Handled all aspects of order taking and processing, both at Bill's Dairy and Jana
Imports.

EMPLOYMENT HISTORY
2004-present Sales Coordinator Jana Imports, Oakland, CA
1998-2003 Distribution Coordinator Déjà vu Publishing, San Rafael, CA
1993-1998 Co-owner/Manager Bill’s Dairy, Livermore, OR

EDUCATION
Bay City College, San Francisco, BA in Liberal Arts

CHARACTER REFERENCES

Jeffrey G. Estillore ACLC College of Bukidnon

School Dean
Sayre Highway Hagkol, Valencia City, Bukidnon
09166619435

jeffreygestillore@gmail.com
Jenny Fay S. Liwagon ACLC College of Bukidnon
Instructor
Sayre Highway Hagkol, Valencia City, Bukidnon
09166619434

jennyliwagon@gmail.com
April C. Busuego ACLC College of Bukidnon
School Guidance Councilor
Sayre Highway Hagkol, Valencia City, Bukidnon
09166619433
aprilbusuego@gmail.com
COMBINATION

JEN NINA
348 Somerset Road; Hayward, CA 94541
(510) 123-4567 or Linda.Mowry@email.com

OBJECTIVE: A position as Sales Coordinator, Representative or Account Executive.

SUMMARY OF QUALIFICATIONS
 Twelve years successful experience in direct sales of a range of products and services.
 Extensive practical hands-on experience as co-owner & manager of a small business.
 Motivated and enthusiastic about developing good relations with clients.
 Professional in appearance and presentation.

PERSONAL INFORMATION
Nickname: Jenjen
Age: 20
Gender: Female
Civil Status: Single
Citizenship: Filipino
Birthdate: April 10,1999
Birthplace: Washington Don Carlos
Mother’s Name: Yza Sally
Father’s Name: Fell Sally
Current Address: Purok-13 Hagkol Valencia City, Bukidnon
Permanent Address: Purok-13 Impalambong Malaybalay City, Bukidnon

RELEVANT SKILLS
SALES & NEW ACCOUNT DEVELOPMENT
Increased a small publication's advertising revenue through market
research and promotion.
Developed new distribution outlets for a special-interest magazine in Northern
California
- Made cold calls and follow-up visits to retail outlets throughout the region.
- Organized detailed route books and financial recordkeeping.
- Successfully increased readership by more than 40 percent over a two-year period.

CUSTOMER RELATIONS
- Served as vendor representative for Jana Imports:
- Coordinated product information and distribution for 75 field representatives and major
accounts.
- Promoted giftware products at trade shows throughout the region.
- Handled face-to-face contacts with new and established customers.
Oversaw the production of advertising and its placement in major trade
publications.

ADVERTISING, MARKETING, DISTRIBUTION

Organized and styled merchandise for effective presentation in a 20-
page giftware catalog.
Kept accurate, current computer records of inventory, international
suppliers, brokers, shippers, etc.
Handled all aspects of order taking and processing, both at Bill's Dairy and Jana
Imports.
 EMPLOYMENT HISTORY
Sales Coordinator Jana Imports, Oakland, CA
May 2017
EDUCATION
Tertiary: University of Ontario Canada August 2004
Toronto Ontario, Canada

Secondary: Bukidnon State University Laboratory March 2005

Malaybalay City, Bukidnon 8700

Primary: Valencia Elementary School March 1999

Valencia City, Bukidnon 8709

Master’s Degree: Bay City College, San Francisco, BA in Liberal Arts April 2018
San Francisco, California

CHARACTER REFERENCES

Jeffrey G. Estillore
ACLC College of Bukidnon
School Dean
Sayre Highway Hagkol, Valencia City, Bukidnon
09166619435

jeffreygestillore@gmail.com
Jenny Fay S. Liwagon
ACLC College of Bukidnon
Instructor
Sayre Highway Hagkol, Valencia City, Bukidnon
09166619434

jennyliwagon@gmail.com
April C. Busuego
ACLC College of Bukidnon
School Guidance Councilor
Sayre Highway Hagkol, Valencia City, Bukidnon
09166619433
aprilbusuego@gmail.com

ACTIVITY 2
Create your RESUME and use the COMBINATION FORMAT
ONLY.
Note: Same format with your application letter
ex. The font style, size etc.
Gather and prepare all your documents done and place it in
a white folder.
Pray, be safe and see you very-very soon. Godbless! 