Controlled copy Business Requirements Document

Mutual Funds Requirements for UNB CRM

V1.1

DOCUMENT VERSION 1.1

Program / Project Name: UNB Customer Relationship Management

Business Sponsor/ Recipient Union National Bank – Retail Banking Group

of Deliverable:
Union National Bank - Injaz

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Table of Contents
1.0 Document Control 3
1.1 Change Log 3
2.0 Business Process & Entities 4
2.1 Business Areas 4
2.1.1 Sales Management 4
3.0 Business Requirements 5
3.1 Mutual Funds 5

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1.0 Document Control

1.1 Change Log

Version No. Date Author Role Remark

1.0 May 24, Cognizant Consultant Draft addendum to the sales BRD for
2015 Mutual Funds

June 08, Updated requirements indices to match

1.1 Cognizant Consultant
2015 sales BRD

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2.0 Business Process & Entities

2.1 Business Areas

2.1.1 Sales Management
Mutual Funds Opportunity Tracking in CRM:

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3.0 Business Requirements

3.1 Mutual Funds

UNB will perform the role of a re-seller/ distributor for the mutual funds provided by AllFunds. The
CRM system should be capable of capturing and tracking such requests for Mutual Funds. The
requirements provided here are in addition to the capabilities as specified in lead and opportunity
management of the Sales Business Requirements document of the Retail Banking Group.

System should have the ability to –

 REQ.FUND.01: Create leads and opportunities for tracking the sales of Mutual Funds
provisioned by AllFunds
 REQ.FUND.02: Capturing details for requested fund by the prospective buyer
 REQ.FUND.03: System should allow capturing of information for Mutual Funds product sales
 REQ.FUND.04: Capturing, Viewing and accessing details of customer
 REQ.FUND.05: Define rules for notification to customer for premium payments
 REQ.FUND.06: Sending notification to customer through SMS or email for premium
payments
 REQ.FUND.07: Capturing and maintaining customer documents and mutual funds policy
documents
 REQ.FUND.08: Capturing and tracking discussions and feedback from customer
 REQ.FUND.09: Future State ability to define logic/ business rules for risk profiling
 REQ.FUND.10: Future State ability to provide risk factor based on the risk profiling
 REQ.FUND.11: Tracking approvals and rejections from AllFunds and capturing in CRM for
future audit and analysis

Screen Elements:

(Please Note: Basic Customer Details are already captured as part of the Sales BRD)

Screen Attribute Mandatory Data Type Business Rule

Element Id
General Fields
SE.FUND.01. Mutual Fund Application #
S Yes Alphanumeric
SE.FUND.02. Mutual Fund Name Yes Pick List
SE.FUND.03. Mutual Fund Type Yes Pick List (Debt, Equity, Debt +
Equity)
SE.FUND.04. Mutual Funds Rate Type Yes Pick List (Fixed, Floating Rate)
SE.FUND.05. Rate Yes Numeric
SE.FUND.06. Current NAV No Numeric
SE.FUND.07. Minimum Guaranteed NAV No Numeric
SE.FUND.08. Term (months) Yes Numeric
SE.FUND.09. Fund Value/ Amount Yes Numeric
SE.FUND.010. Amount of Premium Yes Numeric
SE.FUND.011. Lock In Period (years) No Numeric
SE.FUND.012. Frequency of Premium Yes Pick list
SE.FUND.013. Premium Start Date Yes Date
SE.FUND.014. First Premium Cheque Number Conditionally Numeric If first premium is paid by
Mandatory cheque
SE.FUND.015. Bank Name Conditionally Free Text

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Screen Attribute Mandatory Data Type Business Rule

Element Id
Mandatory
SE.FUND.016. Drawn on Date Conditionally Date
Mandatory
SE.FUND.017. Account Type No Free Text For premium debits if
customer opts for direct
debit
SE.FUND.018. Account Number No Alphanumeric For premium debits if
customer opts for direct
debit
Requested Details
SE.FUND.019. Policy Holder Name Yes Alpha
SE.FUND.020. Existing Folio Number No Alphanumeric
SE.FUND.021. Second Applicant First Name No Free Text
SE.FUND.022. Second Applicant Last Name No Free Text
SE.FUND.023. Second Applicant Emirates ID No Alphanumeric
SE.FUND.024. Second Applicant DOB No Date
SE.FUND.025. Third Applicant First Name No Free Text
SE.FUND.026. Third Applicant Last Name No Free Text
SE.FUND.027. Third Applicant Emirates ID No Alphanumeric
SE.FUND.028. Third Applicant DOB No Date
SE.FUND.029. Beneficiary Name (1) Yes Free Text
SE.FUND.030. Relationship to Beneficiary (1) Yes Free Text
SE.FUND.031. Percentage (1) Yes Numeric
SE.FUND.032. Beneficiary Name (2) No Free Text
SE.FUND.033. Relationship to Beneficiary (2) No Free Text
SE.FUND.034. Percentage (2) No Numeric
SE.FUND.035. Beneficiary Name (3) No Free Text
SE.FUND.036. Relationship to Beneficiary (3) No Free Text
SE.FUND.037. Percentage (3) No Numeric
Sales Agent
SE.FUND.038. Sold By (UNB Staff) Yes Free Text
SE.FUND.039. Employee ID Yes Alphanumeric
SE.FUND.040. Source Yes Alpha (SMS, Email,
Social, Direct, etc.)
System Integration Details (Future State)
SE.FUND.041. External System ID Yes Alphanumeric These fields are future
state in case there is an
integration with the
AllFunds system
SE.FUND.042. Source Yes Alpha These fields are future
state in case there is an
integration with the
AllFunds system
SE.FUND.043. External Last Updated Yes Date These fields are future
state in case there is an
integration with the
AllFunds system

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