Professional Documents
Culture Documents
Universiti Sains Malaysia School of Management: Lecturer: Group: 1
Universiti Sains Malaysia School of Management: Lecturer: Group: 1
CONTENTS
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No Elements Page number
(b) Vision 4
(c) Mission 5
Dine & Vibe Restaurant was officially set up three years ago on 1 January 2016 by
the current Manager of Dine & Vibe now, Nur Alia Natasha binti Fozi with the starting
capital of RM 100 000. This restaurant is a sole proprietorship business but the manager was
helped by few of her friends during the opening of business who are now the top
managements for Dine & Vibe. Initially, Dine & Vibe was small-sized restaurant with few
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workers operating at a strategic location which is located at Georgetown, Penang as it is a
Year by year, the restaurant was upgraded and now known as the famous western
restaurant in Penang island. This is because, the food served here is beyond expectations and
at the affordable price. Locals and foreigners gave huge supports towards our business
throughout these 3 years. As mentioned, our restaurant is based on western foods like pizza,
burgers, grilled steaks and also served with desserts together with cold beverages. Our menus
are always improvised according to customers feedback and also newest trend to attract
customers. Other than dining in and take-aways, our restaurant provides our own delivery
services to customers within the area of Penang who unable to visit our restaurant. Dine &
Vibe not only provides good and tasty food but also prepare good vibes in form of music and
Restaurant Logo
(b) VISION
Dine & Vibe Restaurant aims to serve excellent and attractive western food with friendly yet
instructive service to every guest in order to become the best western restaurant in the town.
Besides, we also want to ensure our customers to have the best and realistic dining
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experience, which are the same as those find if they actually travel to Europe countries for
their meal.
(c) MISSION
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To serve the customers an unforgettable taste of western cuisine with an affordable
price.
To serve the happiness and joyful experience through food, music and environment.
To ensure that each customer receives prompt, professional, friendly and courteous
service from our trained staffs to achieve customer satisfaction.
To maintain the quality of food and services that we provide to gain loyalty from
customers.
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MANAGER
Name : Nur Alia Natasha Bt Fozi
Gender : Female
Birth Date : 12/08/1975
Hired Date : 01/01/2016
Email : natasha1208@gmail.com
Phone Number : 011-31090511
Address : 7th Floor Menara Promet Jalan Sultan
Ismail, Wilayah Persekutuan,
Kuala Lumpur.
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(e) STAFF PROFILES
EXECUTIVE CHEF
Name : Oh Jinzun
Gender : Male
Birth Date : 20/11/1989
Hired Date : 01/01/2016
Email : jinzun_@gmail.com
Phone Number : 019-2134689
Address : 14 Jalan 51a/225 Seksyen 51a
Petaling Jaya, Selangor, Malaysia.
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BARTENDER
Working : -
Experience
Dine & Vibe is known for quality food, exceptional prices, and a spacious and superb
dining atmosphere. Our menu offers an array of flavourful dishes that are sure to satisfy any
appetite. We are also having live band shows on every Saturday night. In fact, that’s the high
peak time in our restaurant and many customers come for them specifically. We also accept
booking and reservation for private functions or special events. We do provide delivery
services and customers can call on our restaurant’s line or order through delivery apps.
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(g) OBJECTIVE OF BUSINESS PROPOSAL
Dine & Vibe is a restaurant based western foods and currently we had only opened a
branch in Penang. However, our main objective is to open more franchises all over in
order to make people’s life easier. Food delivery service is vital for those people who are
Moreover, we also have a clear motive to provide quality and clean services to customers and
also to full-fill their satisfaction. Most importantly, we have the responsibility to give high
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efficiency of delivery service to our customers to prevent any complaints or dissatisfaction.
Not only that, but we are always welcoming feedbacks from customers just to improvise our
The main reason why we are expanding our business in a franchise form to all over the states
in Malaysia because there will be a great opportunity to get higher return and indirectly able
As it was mentioned, our restaurant in Georgetown, Penang is the one and only, so we want
to enlarge the business to nearby state like Kedah, Perak and so on. This is because when we
open branches in different states we can also provide delivery services in order to make
customers feel easy and convenient to get our food anytime at anywhere besides Penang area
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through the online app called Foodpanda/Grabfood. In addition, we are able to generate extra
income through delivery charges. Customers can also order via our website or app for
delivery apart from making reservation for take-away and dine-in. The important part here is
to let Dine & Vibe Restaurant known by everyone in Malaysia and provide the best service
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PROFILE
Restaurant manager with 11+ years of experience managing high quality and fast-paced 5-
star restaurant. Skilled at training staff to the highest standard of customer service, ensuring
increased customer satisfaction, reduced staff turnover rate, and a rise in sales through
upselling technique.
EDUCATION
WORK EXPERIENCE
Restaurant Manager in James Foo
May 2007 – October 2014
Launched an employee training initiative to help address customer service complaints in service,
reducing complaint numbers to fewer than two per day.
Oversaw the weekly server and kitchen staff schedule and rearranged shifts and personnel to
accommodate changes in business and staff strengths and weaknesses.
Evaluated staff performance using a set of company standards and made recommendations for
improvement or praise.
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Led a series of server contests on upselling extra items that helped increase the average check
amount by five percent.
Developed new menu items and decided on specific items to feature as specials depending on the
time of year, ingredient pricing and other promotions.
Overhauled an inventory and ordering system to create a more cost-effective way to store and
purchase new ingredients.
SKILLS
ADDITIONAL INFORMATION
Energetic
Engaging personality
CV HAREEPRRIYA
Name : Hareeprriya A/P Sugumaran
Date of Birth : 23/10/1985
Gender : Female
Address : 4 305 Jln Tuanku Abdul Rahman, 50000,
Wilayah Persekutuan , Kuala Lumpur.
Mobile : 018-9416512
Email : haree1988@gmail.com
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PROFILE
Proficient in accounting across multiple contexts and environments. Prior experience ranges
from work setting in company of 25 to working amongst a company of 300. Adept at all
functions of accounting, including balancing sheets, processing payments, managing accounts
payable, and providing executive administrative support. Also proficient in QuickBooks,
Peachtree, Accounting CS, and many other accounting software platforms and applications
that may be used.
EDUCATION
WORK EXPERIENCE
Certified Public Accountant
Senior Accountant
March 2015-Present
Worked with clients and CFOs to resolve problems involving accounting errors,
financial trouble, or account management.
assistants and provided directives to maintain functions of the department and ensure
tasks such as payroll were managed appropriately.
Developed and presented financial reports analyzing clients’ current accounting needs
and proposing viable solutions.
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Junior Accountant
June 2012-March 2015
Worked under the certified public accountant head of the department to handle tasks
such as payroll and accounts receivable.
Maintained constant contact with clients in order to ensure that their needs were met
and their accounts were in satisfactory standing.
Completed accounting tasks such as contributing to financial reports, calculating
payroll, and entering financial data.
SKILLS
I have many hobbies and interests that I enjoy when I am not at work. I volunteer to judge
and lead teams for the mathlete competitions at the local high school, and I also offer career
and college training to seniors who are about to graduate.
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PROFILE
I am an outgoing, highly experienced human resources manager with over seven years of
experience working in a professional setting. I have worked at customer service centres,
marketing firms, and other businesses and have experience working with employees as well
as high-level executives. I am very capable of managing many projects simultaneously while
ensuring stringent deadlines are met and all documentation is correct. I am good at helping
employees understand their responsibilities, finding hires for open positions, and making sure
workplace procedures are followed.
EDUCATION
PHR Certification
2003
Villanova University
WORK EXPERIENCE
H&M
Human Resources Manager
2010-2015
Resolved conflicts, handled complaints, and settled disputes among employees and
supervisors in a timely, neutral manner. Used individual judgement and relevant information
to decide whether processes and events complied with company standards and regulations.
Developed constructive relationships with others through an open-door policy.
PepsiCO
Human Resources Assistant
2004-2009
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Helped the human resources manager at a burgeoning customer service center for a
healthcare company. Ran reports and met with employees in situations where the HR
manager was unavailable. Helped employees resolve conflicts with one another and also
helped them understand benefits packages, hiring standards, and pay scale information.
SKILLS
Personable demeanor that helps employees seeking advice or assistance feel welcome
and encouraged to discuss their grievances.
Familiar with many programs needed to run a successful HR office, such as Microsoft
Word and Excel.
Excellent scheduling skills that ensure all appointments are met and that they are
efficient so that issues are resolved as quickly as possible.
ADDITIONAL INFORMATION
Enjoy mountain biking and exploring new trails in the great outdoors.
Enjoy gardening and canning vegetables for use during the off-season.
Passionate about spending time outside and often spend weekends and vacations
finding new places to camp.
CV VINOSHA RAI
Name : Vinosha Rai A/P Veeraselvam
Date of Birth : 18/04/1983
Gender : Female
Address : 47 Jalan Bunga Kemboja 3A Tmn Muda Cheras,
56100, Wilayah Persekutuan, Kuala Lumpur
Mobile : 016-4006778
Email : vinosha.rai@gmail.com
PROFILE
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Resuming my career as "restaurant supervisor" in an environment where I can express my
experience.
EDUCATION
WORK EXPERIENCE
JEN HOTEL
RESTAURANT SUPERVISOR
Team Leader
06/2008 - 2013
Ultimately responsible for the dining room’s appearance, consistency of set up, food
and beverage service and quality of the experience
Perform and supervise the staff’s compliance with consistent safe and sanitary food
and beverage handling and serving. Monitor and control maintenance/sanitation of the
restaurant and equipment. Supervise adherence to all safety protocols
Supervises the activities of all associates assigned to floor; ensures that breaks occur
in a timely manner
Enforces and adheres to all unit and company alcohol service policies and procedures
Communicate daily with F&B Director with regard to special events, house counts,
etc
Assist F&B Director in conducting menu classes and taste panels
SKILLS
ADDITIONAL INFORMATION
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During my post graduation I have submitted papers on customer relationship
management which were well received.
Played football at state level.
CV YASHWINY
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PROFILE
An enthusiastic manager with drive, determination and a proven ability to ensure that a
restaurant operates efficiently and profitably. Having a track record of maximizing guest
satisfaction and profitability whilst maintaining high standards of food and service and also
present a positive and fashionable image of the business. Extensive knowledge of the
hospitality industry, it’s working practices, recruitment, pay, conditions of employment and
diversity issues. Now looking for a new and challenging managerial position, one which will
make best use of my existing skills and experience.
EDUCATION
WORK EXPERIENCE
LK
2013-2016
Assistance Manager
Ensured compliance with prescribed standards in the areas of guest relations labor
costs paper costs restaurant safety and sanitation
Placed food orders in accordance with established inventory levels and budgets
Presented all specials promotions and marketing plans according to company
procedures
Prepared and maintained personnel records team member schedules financial and
administrative reports
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The Ship
2008-2013
Supervisor
Managing a high volume restaurant & improving all controllable costs thereby
maximising financial performance.
Responsible for effectively developing, managing and leading the restaurant team to
provide excellent service.
SKILLS
ADDITIONAL INFORMATION
Excellent communicator
Passion
SKILLS
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Communication 1
Ability to work effectively 1
Dedication to work 1
Attitude 0.75
Multitask 1
Responsible 1
Customer Service 0.75
ADDRESS:
66 JALAN YAM TUAN,
SEREMBAN, MALAYSIA
EMAIL:
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BACHELOR OF ARTS IN HOSPITALITY
UNIVERSITI TEKNOLOGI MARA (UITM)
2013--2017
SKILLS
Talented multitasker 1
Financial handling 1
Communication 1
WORK
KHOO EXPERIENCE
WAN BARTENDER
BARFORLIFE, KUALA LUMPUR,
TENG MALAYSIA
SEPTEMBER 2017–OCTOBER 2019
Serve drinks to customers quickly and
correctly
BARTENDER Maintain large knowledge of drink
selection
Arrange bar tending staff to best
accommodate changing density of guests
PROFILE Create schedule while taking labor costs
Reliable bartender with a into considerations
decade of professional Perform closing process on a nightly
experience serving drinks at basis, including locking up, cleaning,
multiple bars. Proven track preparing for the next business day, and
record of success satisfying guiding guests out of the establishment
customers and serving drinks Maintain customer satisfaction rating
quickly and accurately.
consistently above 90 percent
Experienced in management
and leading a bartending team
to fill all customer orders.
Administrative knowledge of
bar operations. A candidate
who combines excellent
organization with strong
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EDUCATION
SKILLS
Communication 1
Services skill 1
Well organized 1
Leadership 1
LEE WORK
EXPERIENCE
CUI ASSISTANT CHEF
DINE & EAT, MALAYSIA
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NOVEMBER 2016–DECEMBER 2017
Rotated between the various stations in a
professional kitchen, including the roasting,
grilling, sauce and pastry areas. Supervised
prep cooks in the running of each area. Ran
kitchen operations in place of the executive
and sous chefs when needed.
EDUCATION
BACHELOR OF SCIENCE IN
CULINARY ARTS
DOWNHOME STATE COLLEGE
2011—2015
SKILLS
Communication 1
Ability to work effectively 1
Dedication to work 1
Attitude 0.75
Multitask 1
Responsible 1
Customer Service 0.75
WORK
LEE EXPERIENCE
YEE WAITER EXPERIENCE
SEPTEMBER 2016–PRESENT
HSIEN
Escort customers to their tables and
ensures they are settled comfortably;
offers coffee and other drinks
WAITRESS Present the menu to customers,
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answers queries about it, and makes
suggestions if necessary
Inform patrons the restaurant’s daily
specials
Explain the preparation and cooking
methods as well as ingredients of
various menu items
Take orders from customers for food
and beverages, writes down or
memorize the orders; and enters
information into the computer for
transmittal to the kitchen
Serve food and beverages promptly
PROFILE
An outgoing, attentive and
charismatic individual
who is knowledgeable and
passionate about spirits,
wines and cocktails. Lee
Yee Hsien has a history of
exceeding guest
EDUCATION
expectations by providing
them with an exemplary
service. True professional
who is always well
BACHELOR OF ARTS IN HOSPITALITY
UNIVERSITI TEKNOLOGI MARA (UITM)
2009--2013
SKILLS
Communication Skills 1
Creativity 0.75
Highly Organized 1
Leadership 1
Education 0.75
OH EMPLOYMENT
HISTORY
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HEAD CHEF
GOBITES
EMAIL:
Jinzun_@.com
EDUCATION
BACHELOR OF SCIENCE IN CULINARY
ARTS
THE CULINARY INSTITUTE OF NEW YORK
2009--2013
SKILLS
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Multitasking 1
Well organized 1
Hardworking 1
Communication 0.75
Customer service 1
Problem solving 1
Proficient in time management 0.75
ADDRESS:
NO 26 JALAN BAYAN,
TAMAN BUKIT KATIL,
AYER KEROH, MELAKA, EDUCATION
MALAYSIA.
EMAIL:
shaz.19@gmail.com
BUKIT JAMBUL HIGH SCHOOL
2005—2010
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