Contents

Certificate

Acknowledgment

List of tables

S.NO CHAPTERS PAGE NO.

01 INTRODUCTION 1
 HOSPITAL SERVICES
 HOSPITAL-THE TYPOLOGY
 HISTORY
02 RESEARCH & METHODOLOGY 13
 NEED FOR THE STUDY
 OBJECTIVE OF STUDY
 SAMPLE DESIGN

03 ANALYSIS 18
 NURSING CARE
 CLEANNESS AND COMFORT
 PHYSICIAN CARE
 TREATMENT RESULT
 REGISTRATION AND ADMISSION
 FOOD SERVICES
 OVERALL QUALITY PERCEPTION OF HOSPITAL
SERVICES

04 CONCLUSION AND SUGGETIONS 27

05 BIBLIOGRAPHY 31

06 ANNEXURE 1 33
 LIST OF TABLES

TABLES TITLE OF TABLES PAGE NO

1.1 Demographic profiles of respondent 16

2.1 Service quality perception on nurse care 19

2.2 Service quality perception on cleanness & comfort 20

2.3 Service quality perception on physician’s care 21

2.4 Service quality perception on treatment result 22

2.5 Service quality perception on registration and admission 23

2.6 Service quality perception on food service 24

2.7 Over-all Quality perception of hospital service 26