Installation Instructions DS550X SW6.3.0 C1 and Higher

HEALTHCARE Enclosure
Imaging Services
DRYSTAR 5500 / DRYSTAR 5503

Type 5364 / 100/300
Installation Instructions for

Software ≥ 6.3.0_C1
► Purpose of this document
This document describes all steps for installation of software equal or higher 6.3.0_C1.
► Referenced Documents
# Document Reference
1 DRYSTAR 5500 / 5503 Document ID 46593942 Agfa Intranet
Service Bulletin No. 61,
Agfa Portal via Internet
Software 6.3.0_C1
introduced in production
For up-to-date information to software 6.3.0_C1 or information about a software

higher than 6.3.0_C1 refer to the Agfa Healthcare Library:
Hardcopy > Dry Imagers > DRYSTAR 5500 > Service Bulletin
CONFIDENTIALITY NOTE:
Use, dissemination, distribution or reproduction of this document by unauthorized personnel is not permitted and may be unlawful.
DOCUMENT CONTROL NOTE:
The controlled version of this document is available from the Agfa HealthCare Library. Any printed copy of this document is uncontrolled.
Edition 1, Revision 1
11-2014 Printed in Germany Document Node ID: 36132956
Enclosure_e_template_v07_modified
Agfa Company Confidential Copyright © 2014 Agfa HealthCare N.V.
Enclosure
► Manufacturer
Agfa HealthCare N.V.
Published by
Agfa-Gevaert HealthCare GmbH
Tegernseer Landstraße 161
D - 81539 München
Germany
Copyright  2014 Agfa HealthCare N.V.
All rights reserved.
Technical modifications reserved.
Agfa and the Agfa rhombus are trademarks of Agfa-Gevaert N.V., Belgium, or its
affiliates.
All other trademarks mentioned in this document are held by Agfa HealthCare N.V. or
the respective owners and are used in an editorial fashion with no intention of
infringement.
Nothing contained in this legal notice nor in any text in this document shall be
construed as granting by implication, estoppel or otherwise, any license or right to use
any of the trademarks, service marks, trade names or logos appearing in this document
without the express prior written consent of their respective owner.
WARNING:
Improper operation or service activities may cause damage or injuries.
INSTRUCTION:
(1) Read the "Generic Safety Directions" prior to attempting any operation, repair or
maintenance task on the equipment.
Refer to Document ID 11849633, Agfa Intranet / Agfa Portal via Internet.
(2) Strictly observe all safety directions within the "Generic Safety Directions" and on
the product.
IMPORTANT:
The installation and service of the product(s) described herein is to be performed
by qualified personnel who are employed by Agfa HealthCare N.V or one of its affiliates
or who are otherwise authorized by Agfa HealthCare N.V. or one of its affiliates to
provide such services.

Edition 1, Revision 1 DRYSTAR 5500 / DRYSTAR 5503 Page 2 of 37

11-2014 Type 5364 / 100/300 Agfa Company Confidential
Enclosure
LIST OF CONTENTS
1 SOFTWARE INSTALLATION VIA REMOTE_EMERGENCY_INSTALL.BAT FILE .................6

2 OTHER SOFTWARE UPGRADE METHODS ........................................................................13
2.1 Software Installation via Browser............................................................................................13
2.2 Software Upgrade via CF Card...............................................................................................18
2.3 Software Installation from Scratch: Emergency Software Installation via CF Card................21
3 APPENDIX..............................................................................................................................25
3.1 Setup of the HyperTerminal for serial Connection..................................................................26
3.2 Getting the IP Address of the Printer ......................................................................................28
3.3 Booting with the Boot CF Card or Boot Floppy and resetting the IP Address of the Printer to
default (169.254.10.10)...........................................................................................................28
3.4 Adjusting the IP Address of the Service PC ...........................................................................30
3.5 Troubleshooting Problems when executing File "remote_emergency_install.bat".................35
3.6 Troubleshooting a failed Software Installation ........................................................................37


Enclosure
Subject DRYSTAR 5500 / 5503 Installation Instructions for Software 6.3.0_C1 and
higher versions
SCOPE OF DELIVERY:
Contents of the software ZIP File:
 Printer Software for installation via batch file (network), browser or CF card
 Installation Instructions (this document)
REQUIRED TOOLS:
Enclosed a list of minimum required tools. See also NOTE next page for additional
tools.
 For software update via batch file:
o Service PC
o Network cable*
 For software update via network (browser):
o Service PC with browser. Following browsers were successfully tested:
- Internet Explorer 8 and 9
- FireFox 7.0
o Network cable*
 For software update via CF card**:
o Service PC with CF card reader
o CF card (part of printer delivery if printer has CF card reader installed)
*Recent PC models autodetect the type of network connection: The standard network cable can be used
for connection between printer and PC. For PC models which do not autodetect the type of network
connection a crossed network cable (commercially available or spare part number CM+3366850) is
required.
** Drystar 5503 with SN ≥ 18904 have a CF card reader installed ex factory. Printers below this serial
number have a floppy drive installed.
REQUIRED SOFTWARE:
 For software installation via Remote_emergency_install.bat file:
Java Runtime Environment (JRE) ≥ Version 5.
For more information refer to section 3.5.


Enclosure
NOTE:
To be prepared for troubleshooting and creating or reloading a backup of the machine
specific data be sure to have following tools available:
 CF card reader (e.g. external USB CF card reader)
 CF card 1 GB (spare part number: CM+3433562)
 Floppy drive (e.g. external USB floppy drive)
 A new, formatted 3,5 inch floppy disk
 RS232 interface (e.g. USB to RS232 serial converter)
 RS232 cable to connect to the printer RS232 interface: 25 pin, SUB-D,
female DTE
REQUIRED TIME:
Approximately 1 hour:
 15 minutes preparation
 30 minutes software installation
 15 minutes verification
NOTE:
For new features and solved bugs refer to Service Documentation chapter 3.8,
Software Releases, Patches.
This software can be used to perform a software upgrade or software installation from
scratch (e.g. after exchange of the hard disk drive):
 Recommended procedure for the software upgrade:

Via remote_emergency_install.bat file. See section 1.
 Other possible upgrade procedures:
o Via browser. See section 2.1.
o Via CF card, if installed in the printer. See section 2.2.
 Recommended procedure for a software installation from scratch:

Via remote_emergency_install.bat file. See section 1.
 Other possible software installation procedure from scratch:
Emergency installation via CF card, if CF card is installed in the printer.
See section 2.3.


Enclosure
1 Software Installation via remote_emergency_install.bat File
IMPORTANT:
Skip steps (1) to (8) if the printer is in ERROR SYSTEM FAILURE status or after
exchange of the hard disk drive.
Checking the installed Software Release and AE-Title
(1) In the key-operator menu select: 1 Show Settings – 1 General
(2) Check the installed software release: Only install the available software if it is
higher than the installed software.
(3) Select:2 Show Settings – 3 Network - Dicom
(4) Write down the AE-title to compare it with the AE-title after the upgrade.
(5) Write down the printer IP address.
(6) Check the printer queue: It has to be empty.
Printing Reference Images from the Modalities (optional)
(7) Recommendation: Print one clinical image from each modality.
(8) Mark the image with a waterproof pen as image before software installation.
Preparing the Service PC
(9) Unzip the downloaded software ZIP file.
(10) If the printer is in ERROR SYSTEM FAILURE status or after exchange of the
hard disk drive: Look up the printer IP address or set it back to default as
described in section 3.2.


Enclosure
(11) Define an IP address for the Service PC by adding or subtracting "1" to the last
digit of the printer IP address.
Example:
Printer IP address = 10.6.5.121
Service PC address = 10.6.5.122
(12) Enter the defined IP address in the

TCP/IP properties window of the
service PC.
For details see section 3.4, Adjusting
the IP Address.
Figure 1
(13) Use a network cable* to connect the

network interface of the Service PC
directly with the network interface of
the printer.
*Recent PC models autodetect the type of

network connection: The standard network
cable can be used for connection between
printer and PC.
For PC models which do not autodetect the type
of network connection a crossed network cable
(commercially available or spare part number
CM+3366850) is required. Figure 2
NOTE:
(14) Start the browser.
(15) Enter the printer IP address in the browser address window.


Enclosure
(16) Select: Service Engineer Tools
(17) Enter username and password.
(18) Select: <Enter service command session>
Performing a Backup of the Machine specific Data
(19) Select menu: 3 Save Data - 2 Machine specific data – 1 Save

data to this computer
(20) Copy the backup to the local service PC.
Performing the Software Installation
(21) In the Windows Explorer go to <directory where you unziped the

software> \DS550X_6.3.0_C1*\disk\
*This directory name may differ for a higher software version.
(22) Double-click file remote_emergency_install.bat

See section 3.5 if the service graphical user interface shown in Figure 3 does
not start-up.
(23) Enter the printer IP address and click

on install.
Figure 3
(24) Select YES to backup configuration

files: A backup of the printer specific
data is created and copied to RAM.
See also IMPORTANT note below.
Figure 4


Enclosure
IMPORTANT:
In some cases it is required to select No at question "OK to backup configuration files
and RESTORE them afterwards". Examples: After installation of a new hard disk drive
or if the backup is corrupted. In this case it is required to restore the machine specific
data after successful software installation as described on next page.
(25) Perform following step only, if one of

following error messages occurs:
A) ** Error: Connection timed
out connect
 Check service PC network settings
 Boot the printer with boot CF card /
boot floppy if printer shows error
message “ERROR System failure”.
For details see section 3.3.
B) ** Error: No route to host
connect
 Check the network cable
Figure 5
(26) Enter the FTP username and

password.
Figure 6


Enclosure
(27) Perform following step only, if the

display hangs with message
"Path = C:\public":
 Disable the Firewall and / or the
Antivirus software of the service
PC.
 Click on STOP now followed by
INSTALL. Figure 7
(28) Wait until the message is displayed

"Installation successful". Depending on
the printer hardware status this may
take up to 20 minutes after start of the
software installation procedure.
Refer to section 3.6 if 30 minutes after
start of the software installation
procedure the printer is still hanging
with message 'Wait selftest
proceeding’ or starts up with message Figure 8
‘ERROR System Failure’.
(29) When finished with software installation, the printer shows following message at
the local keypad:
DO NOT DOWNGRADE THE SOFTWARE TO A VERSION LOWER THAN
6.3.0. IT CAN CAUSE PROBLEMS.
Press the confirm key.
Performing a Restore of the Machine specific Data
IMPORTANT:
Steps (30) and (31) are required only, if the machine specific data are not available on
the hard disk drive. This is the case for example, if the hard disk drive has been
exchanged.
(30) On the local keypad select service menu: 5 Install data - 2 Machine
specific data
(31) Follow the instructions on the local display.


Enclosure
(32) If the machine specific data are lost or corrupted: Load factory defaults and
install the Thermal Head floppy if the Thermal head has been exchanged. For
information how to get the required data refer to following documents:
 DRYSTAR 5500 SB29, DD+DIS166.05E, TH Floppies as of 01/2004
available on Agfa Intranet
 DRYSTAR 5500 SB32, DD+DIS388.05E, Factory Backup of Drystar 5500
Printers available via MEDNET
(38) Select browser menu: 3 Save Data - 2 Machine specific data –

1 Save data to this computer
(39) Copy the backup to the local service PC and from there to floppy or CF card.
Verifying the Software Installation
(41) Check the installed software release. It has to show :6.3.0 C1

(or higher, if a higher version is available)
(42) Select menu: 2 Show Settings – 3 Network - Dicom


Enclosure
(43) Compare the AE-title of the printer with the AE title before the upgrade: If it is
identical, this is a proof that the printer configuration is still present.
(44) In the service menu select:

8 Adjust & Calibrate – 4 Print Testimage
(45) Print a SMPTE_lin.TIF and a medical_image.tif test image.
(46) Reconnect the printer to the hospital network.
(47) If possible, print a technical and medical image of each modality.
(48) At the light box check the image quality of all images.
(49) In case of image faults troubleshoot as described in the Troubleshooting Guide,

DD+DIS152.08E.
Result: The software installation via remote_emergency_install.bat file is finished.


Enclosure
2 Other Software Upgrade Methods
Following other software upgrade methods are available:

 Software installation via browser. See section 2.1.
 Software installation via CF card. See section 2.2.
 Emergency software installation via CF card. See section 2.3.
2.1 Software Installation via Browser
IMPORTANT:
The software installation via browser does not work in following cases:
 In combination Windows XP SP3 and Internet Explorer 6.
 If the current printer software is below 4.0.0_C1.
(3) Select:2 Show Settings – 3 Network - Dicom
(4) Write down the AE-title to compare it with the AE-title after the upgrade.
(5) Write down the printer IP address.


Enclosure
Preparing the Service PC
digit of the printer IP address.
Example:
Printer IP address = 10.6.5.121
Service PC address = 10.6.5.122
(11) Enter the defined IP address in the

TCP/IP properties window of the
service PC.
For details see section 3.4, Adjusting
the IP Address.
Figure 9
(12) Use a network cable* to connect the

network interface of the Service PC
directly with the network interface of
the printer.
*Recent PC models autodetect the type of

network connection: The standard network
cable can be used for connection between
printer and PC.
For PC models which do not autodetect the type
of network connection a crossed network cable
(commercially available or spare part number
CM+3366850) is required. Figure 10


Enclosure
(18) Select menu: 3 Save Data - 2 Machine specific data –

(19) Copy the backup to the local service PC.
Performing the Software Upgrade
(20) In the Service Menu select:

Welcome to this
5 Install data - 1 Software - DryStar 5500 printer
1 Install Data from this
computer Service - Install
Choose Dataset Browse .....
Proceed Go Back Reset Values
5364_enc_503.cdr
Figure 11
(21) Select Browse and go to directory:

<directory where you unziped the software>
\DS550X_6.3.0_C1*\browser
*This directory name may differ for a higher software version.
(22) Select file SWR_drystar5500_R6.3.0C1.zip*

*This file name may differ for a higher software version.


Enclosure
(23) Select <proceed>

The software is copied to the hard disk drive (takes approx. 5 minutes)
(24) Select: proceed with the next

Welcome to this
step DryStar 5500 printer
Service - Install
(25) Select <Go back> followed by
Install software:
<leave remote session>. To initialise the new SW a reboot is necessary
Please confirm reboot at exit of Service Level
Proceed with the next step
(26) Select <no> at question: Do you 5364_enc_504.cdr
want to confirm this service

Figure 12
intervention.
(27) Select <Yes> at question: Do you

want the printer to reboot
now?
The software installation is performed
automatically now. The printer makes
automatic reboots in between.
The software installation takes approx.
15 minutes.
Figure 13
the local keypad:


Enclosure
(34) Select browser menu: 3 Save Data - 2 Machine specific data –

(35) Copy the backup to the local service PC and from there to floppy or CF card.
Verifying the Software Upgrade


(42) Reconnect the printer to the hospital network.

DD+DIS152.08E.


Enclosure
Result: The software upgrade via browser is finished.
2.2 Software Upgrade via CF Card
(3) Select:2 Show Settings – 3 Network - Dicom and write down the AE-
title to compare it with the AE-title after the upgrade.
Disconnecting the Network Cable
(7) Remove the network cable, to ensure, that nobody sends print-jobs to the
printer during the software upgrade.
Preparing the CF card
(9) Copy the content of subdirectory 'disk' to CF card:

The single files (startup.com etc.) have to be directly in the root of the CF card.


Enclosure
(10) Insert the CF card in the CF card

reader.
5364_enc_901.cdr
Figure 14
(11) In the key-operator menu select: 5 Save Configuration
(12) Follow the further instructions on the screen.
(13) In the Service Menu on the local keypad select:

5 Install data - 1 Software - 1 CF/Floppy disk
(14) Press the confirm key and follow the further instructions on the local keypad.
(15) When the software is copied to the Service 5-1

INSTALL software:
hard drive, the message shown in To initialise the new SW Install
Figure 15 appears: a reboot is necessary. ok
Please confirm reboot at
Press the confirm key. exit of Service Level.
536408aa.cdr
Figure 15
(16) Press the confirm key to reboot the

Printer data has been Service
printer: changed ! exit
The software installation is performed To initialise the data no
yes
automatically now. The printer makes a reboot is necessary.
Do you want the printer
automatic reboots in between. to reboot now ?
The software installation takes approx. 536408ab.cdr
20 minutes.
Figure 16


Enclosure
the local keypad:
(18) In the Keyoperator Menu on the local keypad select:

5 Save Configuration
(19) Press the confirm key and follow the further instructions on the local keypad.
(20) Copy the backup to the hard disk of the service PC to have a safe copy.


(27) Reconnect the network cable.


Enclosure

DD+DIS152.08E.
Result: The software upgrade via CF card is finished.
2.3 Software Installation from Scratch: Emergency Software Installation via

CF Card
NOTE:
(3) Select:2 Show Settings – 3 Network - Dicom and write down the AE-
title to compare it with the AE-title after the upgrade.


Enclosure
Disconnecting the Network Cable
(7) Remove the network cable, to ensure, that nobody sends print-jobs to the
printer during the software upgrade.
Preparing the CF card
(9) Copy the content of subdirectory 'disk' to CF card:

The single files (startup.com etc.) have to be directly in the root of the CF card.
NOTE:
Skip steps (10) and (11) if the printer is in ERROR SYSTEM FAILURE status or after
(11) Follow the further instructions on the screen.
(12) Insert the CF card in the CF card

reader.
5364_enc_901.cdr
Figure 17


Enclosure
(13) Switch off/on the printer.
(14) After approximately 3 minutes the EMERGENCY SOFTWARE INSTALLATION

question is displayed: Are you sure to proceed?
Are you sure to proceed? HARRDISK will be formatted.
On keypad: (V) to proceed, (X) to abort
Refer to Figure 18. On terminal keyboard: (Y)es or (N)o
536408ah.cdr
Figure 18
(15) Select the confirm key or the Cancel

EMERGENCY SOFTWARE INSTALLATION
key, depending on whether you want to Do you want to preserve the printers
preserve the machine specific data or configuration? If not the installation
wizard has to be reexecuted.
not. On keypad: (V) to preserve, (X) for not
On terminal keyboard: (Y)es or (N)o
536408ai.cdr
Figure 19
(16) Follow the further instructions on the display.

The software installation is performed automatically now. The printer makes
automatic reboots in between.
The software installation takes approx. 15 minutes.
the local keypad:
Performing a Restore of the Machine specific Data
IMPORTANT:
Steps (18) and (19) are required only, if the machine specific data are not available on
the hard disk drive. This is the case for example, if the hard disk drive has been
exchanged.
(18) On the local keypad select service menu: 5 Install data - 2 Machine
specific data
(19) Follow the instructions on the local display.


Enclosure
(20) If the machine specific data are lost or corrupted: Load factory defaults and
install the Thermal Head floppy if the Thermal head has been exchanged. For
information how to get the required data refer to following documents:
 DRYSTAR 5500 SB29, DD+DIS166.05E, TH Floppies as of 01/2004
available on Agfa Intranet
 DRYSTAR 5500 SB32, DD+DIS388.05E, Factory Backup of Drystar 5500
Printers available via MEDNET
(21) Insert the CF card in the CF card reader.
(23) When finished, copy the backup from CF card to the service PC to have a
safe copy.




Enclosure
(30) Reconnect the network cable.

DD+DIS152.08E.
Result: The emergency software installation via floppies is finished.
3 Appendix
The Appendix comprises following information:
Topic Refer to
Setup of the HyperTerminal for serial Connection 3.1
Getting the IP Address of the Printer 3.2
Booting with the Boot CF Card or Boot Floppy and resetting the IP 3.3
Address of the Printer to default (169.254.10.10)
Adjusting the IP Address 3.4
Troubleshooting Problems when executing File 3.5
"remote_emergency_install.bat"
Troubleshooting a failed Software Installation via 3.6
"remote_emergency_install.bat" File


Enclosure
3.1 Setup of the HyperTerminal for serial Connection
IMPORTANT:
The Hyper Terminal setup as displayed here can be used for all AGFA HealthCare
printers and digitizers.
It is based on Windows XP.
For Windows Vista and Windows 7 the Hyper Terminal is not available
anymore.
Instead of the HyperTerminal the freeware program "Tera Term" is recommended to
connect to terminal level:
(1) To start the setup of the HyperTerminal, go to:

<Programs - Accessories - HyperTerminal - HyperTerminal>
Figure 20
(2) Enter a name for the connection, e.g.

AGFA.
Figure 21


Enclosure
(3) Select COM1 or COM2 for

communication port (depending on
what you are using on the
Service PC).
Figure 22
(4) Make the setup of the

HyperTerminal session as
displayed here:
- 9600 Bps
- 8 data bits
- No parity
- 1 stop bit
- Flow control Xon/Xoff
(5) Select "OK".
Figure 23


Enclosure
3.2 Getting the IP Address of the Printer
Following six possibilities exist to get the printer IP address:
A) Printer is booted up:

1. Select Key-operator menu "2 Show Settings - 3 Network-Dicom".
2. Select Service Menu "1 Show info - 2 Network Info".
B) Printer hangs with "Error - System Failure":

1. Look-up the IP address in file "infocounters_old\0\infocounters.txt, which is
located in the backup ZIP file on floppy or a previous backup made via browser.
2. Connect from the Service PC to the printer via Hyperterminal (see section 3.1)
and type "show info": Parameter "Net ID" shows the printer IP address.
3. Connect from the PC to the printer via Hyperterminal (see section 3.1) and switch
off/on the printer: After approx. 130 lines the line "TCP/IP Net0 Internet
address is <printer IP address>" is displayed.
4. Connect from the Service PC to the printer via Hyperterminal (see section 3.1)
and type "sym -p":
Parameter "symbol NET.ADDRESS" shows the printer IP address.
3.3 Booting with the Boot CF Card or Boot Floppy and resetting the IP
Address of the Printer to default (169.254.10.10)
The unzipped software has one subdirectory 'disk0' with 2 files (startup.com and
disk.id). They are copied to CF card or floppy to create a ‘boot CF card’ / ‘boot floppy’.
When booting with the ‘boot CF card’ / ‘boot floppy’, the IP address of the printer is
temporarily set back to default (169.254.10.10). Additionally the necessary drivers are
loaded to be able to perform an emergency software installation via
“remote_emergency_install.bat” file.
After boot-up with the ‘boot CF card’ / ‘boot floppy’ the printer shows ERROR –
System failure. It does not delete any files on the hard disk however.
Use the boot CF card / boot floppy in following cases:
A) To set back the IP address to 169.254.10.10 for remote emergency

software installation
B) To prepare the printer for installation via “remote_emergency_install.bat” file in

case it does not boot anymore.


Enclosure
(1) Copy the content of subdirectory ‘disk0’ of the unzipped software to CF card or
floppy:
The single files (startup.com and disk.id.) have to be directly in the root of the
CF card or floppy.
(2) Insert the CF card / floppy in the CF card reader / floppy drive.
(3) S witch off/on the printer.
(4) Wait approx. 1 minute, until the printer shows: ERROR - System failure:
Now the printer is prepared for emergency software installation via
“remote_emergncy_install.bat” file.
(5) Remove the ‘boot CF card’ / ‘boot floppy’.
(6) Adapt the Service PC IP address to 169.254.10.11 with subnet mask

255.255.0.0 or set it to “Obtain an IP address automatically”.
For details see section 3.4.
(7) Continue with software installation via

via remote_emergency_install.bat file
as described in section 1.
For printer IP address use
169.254.10.10 or leave it empty and
select <Yes> at question “Do you want
to use the default IP-address with a
cross-link cable”?
Figure 24


Enclosure
3.4 Adjusting the IP Address of the Service PC
To connect the printer and the Service PC via network, the IP address of the Service
PC has to be adapted.
Proceeding:
(1) Look up the printer IP address and subnet mask in the printer key operator
menu "1 Show settings - 3 Network (DICOM)".
digit of the IP address.
Example: Printer IP address = 192.168.2.4
Service PC address = 192.168.2.3 or 192.168.2.5
(3) Enter IP address and subnet mask. See:
 Section 3.4.1: Adapting the PC Address if Operating System is Windows XP
 Section 3.4.2: Adapting the PC Address if Operating System is Windows 7
3.4.1 Adapting the PC Address if Operating System is Windows XP
(1) Select menu:

(2) Start – Settings – Network Connections – Local Area
Connection
Figure 25


Enclosure
(3) Select: <Properties>
Figure 26
(4) Select Internet Protocol

(TCP/IP).
(5) Select: <Properties>
Figure 27


Enclosure
(6) Enter IP address and subnet mask.

See NOTE below.
(7) Select OK.
(8) Select OK in the Local Area
Connection Properties window.
(9) Select Close in the Local Area
Connection Status Window.
Figure 28
NOTE:
*Default Subnet Masks (set for NO subnetting):
Class First 3 digits of IP address Subnet mask

A 1...127 255.0.0.0
B 128...191 255.255.0.0
C 192...223 255.255.255.0


Enclosure
3.4.2 Adapting the PC Address if Operating System is Windows 7
(1) Go to Start  Control Panel.
(2) Select Network and Sharing Center.
Figure 29
(3) Select Local Area Connection.
(4) Select button <Properties>.
Figure 30
(5) Double-click Internet Protocol Version 4

(TCP/IPv4).
Figure 31


Enclosure
(6) Enter IP address and subnet mask.

See NOTE below concerning Subnet
mask.
(7) Select OK.
(8) Select Close in the Local Area

Connection Properties window.
(9) Close the ControlPanel/Network

Connections Window.
Figure 32
NOTE:
*Default Subnet Masks (set for NO subnetting):
Class First 3 digits of IP address Subnet mask

A 1...127 255.0.0.0
B 128...191 255.255.0.0
C 192...223 255.255.255.0


Enclosure
3.5 Troubleshooting Problems when executing File

"remote_emergency_install.bat"
Executing the Remote_emergency_install.bat file requires the Java Runtime

Environment (JRE). It is tested with Java versions 5, 6, 7 and 8. If Java is not installed,
the user interface for the software upload is not displayed.
Proceeding:
(1) Check the installed Java version on the service PC: Control panel > Java.
(2) If none of the supported Java versions is installed, download and install the Java
Runtime Environment from www.oracle.com > Java > Java Runtime
Environment. With release of this document JRE Version 8 Update 25 is
available for download.
(3) Double-click again on file: Remote_Emergency_install.bat
f the graphical user interface for software installation shown in Figure 3 is still not
displayed, check the environment variable for Java:
(1) Select menu: Start > Control
Panel > System > Advanced
system settings > Environment
Variables. See Figure 34.
(2) Check whether variable
JAVA_HOME is available and
whether the path setting is
correct. See Figure 34.
(3) If variable JAVA_HOME is not
available: Create variable. See
Figure 33.
(4) Close the Control Panel screens
and double-click again on file:
Remote_emergency_install.bat
Figure 33


Enclosure
Figure 34


Enclosure
3.6 Troubleshooting a failed Software Installation
In case the software upgrade via Remote_Emergency_install.bat file was not

successful, e.g. printer is 10 minutes after the last reboot still hanging with message
'Wait selftest proceeding’ or starts up with message ‘ERROR System Failure’ proceed
as follows:
(1) Connect the service PC to the printer via RS232 cable and open a terminal
session: Check the current status of the printer.
(2) In case there is an evidence of a failed software installation, restart the batch file
and retry the software installation with the batch file.
(3) If the problem persists, boot the printer with the ‘boot CF card’ / ‘boot floppy’. For
details see section 3.3.



Installation Instructions DS550X SW6.3.0 C1 and Higher

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HEALTHCARE Enclosure

DRYSTAR 5500 / DRYSTAR 5503

Installation Instructions for

► Purpose of this document

For up-to-date information to software 6.3.0_C1 or information about a software

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Edition 1, Revision 1 DRYSTAR 5500 / DRYSTAR 5503 Page 2 of 37

1 SOFTWARE INSTALLATION VIA REMOTE_EMERGENCY_INSTALL.BAT FILE .................6

2.2 Software Upgrade via CF Card...............................................................................................18

3.2 Getting the IP Address of the Printer ......................................................................................28

3.4 Adjusting the IP Address of the Service PC ...........................................................................30

3.5 Troubleshooting Problems when executing File "remote_emergency_install.bat".................35

3.6 Troubleshooting a failed Software Installation ........................................................................37

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 Recommended procedure for the software upgrade:

 Recommended procedure for a software installation from scratch:

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1 Software Installation via remote_emergency_install.bat File

Checking the installed Software Release and AE-Title

(1) In the key-operator menu select: 1 Show Settings – 1 General

(3) Select:2 Show Settings – 3 Network - Dicom

(5) Write down the printer IP address.

(6) Check the printer queue: It has to be empty.

Printing Reference Images from the Modalities (optional)

(7) Recommendation: Print one clinical image from each modality.

Preparing the Service PC

(9) Unzip the downloaded software ZIP file.

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(12) Enter the defined IP address in the

(13) Use a network cable* to connect the

*Recent PC models autodetect the type of

(14) Start the browser.

(15) Enter the printer IP address in the browser address window.

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(16) Select: Service Engineer Tools

(17) Enter username and password.

(18) Select: <Enter service command session>

Performing a Backup of the Machine specific Data

(19) Select menu: 3 Save Data - 2 Machine specific data – 1 Save

(20) Copy the backup to the local service PC.

Performing the Software Installation

(21) In the Windows Explorer go to <directory where you unziped the

(22) Double-click file remote_emergency_install.bat

(23) Enter the printer IP address and click

(24) Select YES to backup configuration

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(25) Perform following step only, if one of

(26) Enter the FTP username and

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(27) Perform following step only, if the

(28) Wait until the message is displayed

Performing a Restore of the Machine specific Data

(31) Follow the instructions on the local display.

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