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Iso 10011-3 PDF
Iso 10011-3 PDF
STANDARD 10011”3 “
First edition
1991-05-01
Reference number
ISO 10011-3:1991(E)
-..
ISO 1OO11-3:1991(E)
Contents
Page
1 Scope ...........................c.................................................................. 1
3 Definitions ....................................................................................... 1
@ 1s0 1991
All rights reserved. No part of this publication may be reproduced or utilized in any form or
by any means, electronic or mechanical, including photocopying and microfilm, without per-
mission in writing from the publisher.
International Organization for Standardization
Case Postale 56 ● CH-1211 Gen&e 20 ● Switzerland
Printed in Switzerland
I ii
ISO 1oo11-3:199I(E)
Foreword
ISO 10011 consists of the following parts, under the general title Guide-
lines for auditing qualitys ystems:
— Part 1: Auditing
Introduction
Any organization which has an ongoing need to carry out audits of quality
systems should establish a capability to provide overall management of
the entire process.
This part of ISO 10011 describes the activities that should be addressed
by such an organization.
INTERNATIONAL STANDARD ISO 10011-3:1991(E)
Part 3:
Management of audit programmed
ISO 10011-2:1991, Guidelines for auditing qua/ity Management of the audit programme should be car-
systems — Part 2: Qualification criteria for quality ried out by those who have practical knowledge of
systems auditors. quality audit procedures and practices.
For the purposes of this part of ISO 10011, the defi- Audit programme management should employ audi-
nitions given in ISO 8402 and ISO 10011-1 and the tors who comply with the recommendations given in
following definition apply. ISO 10011-2. Such auditors should be approved by an
evaluation panel, acceptable to audit programme
3.1 audit programme management: Organization, management, which complies with the recommen-
or function within an organization, given the respon- dations given in ISO 10011-2.
1
ISO 10011-3:1991(E)
— the size and composition of the audit team; Audit programme management should consider the
following factors and, where necessary, establish
— the need for skill in managing the team; procedures to ensure that their staff can operate in a
consistent manner and are adequately supported.
— the ability to make effective use of the skills of the
various audit team members; 4.6.2 Commitment of resources
— the personal skills needed to deal with a particular Procedures should be established to ensure that ad-
auditee; equate resources are available to accomplish audit
programme objectives.
— the required language skills;
4.6.3 Audit programme planning and scheduling
— the absence of any real or perceived conflict of
interest; Procedures should be established for planning and
scheduling the programme of audits.
— other relevant factors.
2
ISO 10011-3:1991(E)
faces with the auditee, methods of operation and gramme through feedback and recommendations
distribution of audit results before the audit com- from all parties concerned,
mences,
5 Code of ethics
4.8 Audit programme improvement
Audit programme, management should consider the
Audit programme management should establish a need to include a code of ethics into the operation and
method of continuously improving the audit pro- management of the audit programmed.
3
ISO 1oo11-3:I99I(E)
UDC 658.56
Descriptors quality assurance, quality assurance programme, quality audit, management,
. .