WideTEK Parts and Service

WT12-600 WT36-600 WT36C-600 WT36CL-600 WT36DS-300 WT36ART-600
Service Manual WideTEK Scanner
© 2012-2017 Image Access GmbH. This document contains proprietary information that is protected by copyright. All rights are reserved.
No part of this document may be photocopied, reproduced optically or electronically, or translated to another language without the prior
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Service Manual WideTEK Scanners Page 2 of 133
1. Table of Content
1. Table of Content .............................................................................................................................. 2
2. Revision History ............................................................................................................................... 5
3. Legal Notices .................................................................................................................................... 6
3.1. Application........................................................................................................................... 6
3.2. Corrections .......................................................................................................................... 6
3.3. Warranty.............................................................................................................................. 6
3.4. Safety ................................................................................................................................... 6
4. Preventive Maintenance.................................................................................................................. 8
4.1. Cleaning the Scanner ........................................................................................................... 8
4.2. Cleaning Intervals ................................................................................................................ 8
4.3. General Cleaning ................................................................................................................. 8
4.4. Cleaning the Drive Roller ..................................................................................................... 9
4.5. Cleaning the Paper Path, Pressure Rollers and Background Drums.................................... 9
4.6. Cleaning the Scanner Glass ............................................................................................... 10
4.7. Cleaning the Camera Box .................................................................................................. 10
5. Clean or Exchange Scanning Glass ................................................................................................. 11
5.1. Exchange Scanning Glass on a WideTEK Flatbed Scanner ................................................. 11
5.2. Remove the Cover ............................................................................................................. 11
5.3. Remove the Scanning Glass............................................................................................... 12
5.4. Finalize Exchange Scanning Glass ...................................................................................... 12
5.5. Exchange Scanning Glass on a WideTEK 12/25-650 Flatbed Scanner ............................... 13
5.6. Remove the Cover ............................................................................................................. 13
5.8. Exchange Scanning Glass on a WideTEK Sheet Feed Scanner ........................................... 15
6. White Balance ................................................................................................................................ 16
6.1. Description of White Balance ............................................................................................ 16
6.2. White Balance Target ........................................................................................................ 17
6.3. Perform White Balance ..................................................................................................... 17
6.4. Brightness Correction ........................................................................................................ 19
6.5. Delete White Balance Data ............................................................................................... 19
7. Stitching Fine Adjustment.............................................................................................................. 20
7.1. Description of Stitching ..................................................................................................... 20
7.2. Stitching Fine Adjustment ................................................................................................. 21
8. Theory of Operation, Optical ......................................................................................................... 23
8.1. Flatbed Scanner ................................................................................................................. 23
8.2. Large Format Sheet Feed Scanner, CCD based.................................................................. 24
8.3. CCD Camera Stitching ........................................................................................................ 25
8.4. Large Format Sheet Feed Scanner, CIS based ................................................................... 27
8.5. CIS Camera Stitching.......................................................................................................... 28
9. Theory of Operation, Electrical ...................................................................................................... 29
9.1. Main Linux board ............................................................................................................... 29

9.2. Power Supply ..................................................................................................................... 29
9.3. Touchscreen ...................................................................................................................... 29
9.4. CCD Cameras ..................................................................................................................... 29
9.5. CIS Cameras ....................................................................................................................... 29
9.6. WLAN ................................................................................................................................. 29
9.7. Foot Switch ........................................................................................................................ 29
9.8. Paper Sensors .................................................................................................................... 29
9.9. Motor................................................................................................................................. 29
9.10. WT12/25-600..................................................................................................................... 30
9.11. WT36/44/48-600 ............................................................................................................... 31
9.12. WT36/48C-600 .................................................................................................................. 33
9.13. WT36/48CL-600 ................................................................................................................. 34
9.14. WT36DS-600 ...................................................................................................................... 35
10. Theory of Operation Software ....................................................................................................... 38
10.1. Software Structure ............................................................................................................ 38
10.2. Standard Users and Passwords ......................................................................................... 39
11. Main Controller Board ................................................................................................................... 41
11.1. General Description ........................................................................................................... 41
11.2. Scanner Serial Numbers .................................................................................................... 42
11.3. Exchange the ITX Board ..................................................................................................... 43
12. Hard Disk / Solid State Disk with Linux OS..................................................................................... 47
12.1. General Description ........................................................................................................... 47
12.2. Secure File Erasing ............................................................................................................. 47
12.3. HD/SSD Software Failure ................................................................................................... 48
12.4. HD/SSD Hardware Failure.................................................................................................. 53
12.5. Exchange the HD/SSD ........................................................................................................ 54
12.6. Troubleshooting Errors during HD/SSD Swap ................................................................... 59
13. Paper Sensors ................................................................................................................................ 62
13.1. Operation of Paper Sensors............................................................................................... 62
13.2. Paper Sensor S2N-E-PS3-B................................................................................................. 62
13.3. Adjust Sensitivity of the Paper Sensor S2N-E-PS3-B ......................................................... 63
13.4. Adjust Sensitivity of the (old) Paper Sensor S2N-E-PS1-B ................................................. 64
13.5. Paper Sensor S2N-E-PS4-A................................................................................................. 65
13.6. Troubleshooting Sensor Mechanical Issues ...................................................................... 67
14. Camera Optical Adjustment WT12, 25 Flatbed Scanners.............................................................. 68
14.1. Theory of Operation of Camera Unit ................................................................................. 68
14.2. Optical Adjustment of Camera Unit .................................................................................. 70
14.3. Troubleshooting “Out of Range Measurements”.............................................................. 75
14.4. Troubleshooting “The Last Chance” .................................................................................. 76
14.5. Finalize Camera Optical Adjustment ................................................................................. 76
15. Camera Optical Adjustment WT36 - WT48 Sheet Feed Scanner ................................................... 77
15.1. Theory of Operation of Camera Unit ................................................................................. 77
15.2. Optical Adjustment of Camera Unit .................................................................................. 78
15.3. Troubleshooting “Out of Range Measurements”.............................................................. 83

15.4. Troubleshooting “The Last Chance” .................................................................................. 84
16. CIS Optical Adjustment WT36CL - WT48CL Sheet Feed Scanner................................................... 85
16.1. Optical Adjustment of CIS Module .................................................................................... 85
17. Component Replacement WT36-48 .............................................................................................. 88
17.1. Open Scanner Upper Unit ................................................................................................. 88
17.2. Open Scanner Lower Unit Front Access ............................................................................ 89
17.3. Open Scanner Lower Unit Back Access ............................................................................. 89
17.4. Exchange Transport Drums ............................................................................................... 90
17.5. Troubleshooting Noisy Transport ...................................................................................... 90
17.6. Exchange Motor and Timing Belt ...................................................................................... 91
17.7. Exchange Background Drum.............................................................................................. 92
17.8. Adjust Background Drum .................................................................................................. 92
17.9. Exchange and Reseat Compensator .................................................................................. 92
17.10. Exchange Camera Box ....................................................................................................... 94
17.11. Adjust Upper and Lower Part ............................................................................................ 96
18. Component Replacement WT36CL-48CL....................................................................................... 97
18.1. Open Scanner Upper Unit ................................................................................................. 97
18.2. Replace a CIS Module ........................................................................................................ 98
18.3. Adjust Upper and Lower Part .......................................................................................... 100
19. Spare Part Lists ............................................................................................................................ 101
19.1. Spare Parts WT12-600 ..................................................................................................... 101
19.2. Spare Parts WT25-600 ..................................................................................................... 104
19.3. Spare Parts WT25-650 ..................................................................................................... 107
19.4. Spare Parts WT36C-600 ................................................................................................... 110
19.5. Spare Parts WT48C-600 ................................................................................................... 113
19.6. Spare Parts WT36CL-600 ................................................................................................. 116
19.9. Spare Parts WT36-600 ..................................................................................................... 119
19.10. Spare Parts WT48-600 ..................................................................................................... 123
19.11. Spare Parts WT36DS-600................................................................................................. 127
19.12. Spare Parts WT36ART-600 .............................................................................................. 130
20. Wiring Diagrams of WideTEK Scanners ....................................................................................... 133
20.1. Wiring Diagrams Link List ................................................................................................ 133
2. Revision History
Date Rev. Name Description of Reason of Change
19.04.17 1.0 TI Change
First draft
02.06.17 1.1 TI Second draft
29.08.17 1.2 TI First edition Added WT36ART spare parts, added chapter white
balance, many minor corrections and additions.
3. Legal Notices
3.1. Application
This manual has been issued by Image Access for qualified service technicians to learn about the
technical theory, the technical design, the installation and repair of our scanner products.
3.2. Corrections
This manual may contain technical inaccuracies and typographical errors due to improvements or
changes in products. When changes occur in applicable products or in the content of this manual
over a longer period of time, Image Access will issue a new version of this manual.
3.3. Warranty
The information contained in this document is subject to change without further notice. Image
Access makes no warranty of any kind regarding this material; including, but not limited to, the
implied warranties of merchantability and fitness for a particular purpose. Image Access shall not be
liable for any errors contained herein or for any incidental or consequential damages in connection
with the furnishing, performance or use of this material.
3.4. Safety
In these instructions, the following Warning, Caution and Attention information can be found:
WARNING
The Warning symbol calls attention to a procedure, practice, or the like, which, if not correctly
performed or adhered to, could result in death or serious injuries. Do not proceed beyond a Warning
symbol until the indicated conditions are fully understood and met. The following symbols are used
in the warnings:
Danger from electrical shock General danger symbol

CAUTION
Notices with the word CAUTION warn about a situation that could lead to light or
medium-scale injuries.
The Caution symbol calls attention to an operating procedure, practice, or the like which, if not
correctly performed or adhered to, could lead to light or medium-scale injuries. Do not proceed
beyond a Caution symbol until the indicated conditions are fully understood and met.
ATTENTION!
The Attention symbol calls attention to an operating procedure, practice, or the like, which, if not
correctly performed or adhered to, could result in damage to or destruction of part or all of the
scanner or other property. Do not proceed beyond an Attention symbol until the indicated conditions
are fully understood and met.
4. Preventive Maintenance
4.1. Cleaning the Scanner

To keep the scanner in good operating condition, ensure that it is free of accumulated dust, ink,
grease, and other contamination.
The scanners are high resolution optical instruments with high quality glass parts. Since a higher
quality scanner makes smaller dirt and dust particles more visible than a low quality scanner, special
care must be taken to keep all parts and especially all glass parts as clean as possible.
4.2. Cleaning Intervals

Cleaning intervals are determined by the scanner environment and, the types of documents scanned
and the usage frequency. The scanner should be cleaned under the following circumstances.
➢ When sporadic or frequent image quality problems occur.

➢ When sporadic or frequent transport problems like skew and slip occur.
➢ When parts like rollers etc. look dirty.
➢ When a service of any kind is performed on the scanner. An onsite visit by a service engineer
should always include cleaning.
4.3. General Cleaning

ATTENTION!
To prevent electric shock and other potential damage, make sure that the scanner is
switched OFF and unplugged before any cleaning is performed. Do not let any water get
inside the scanner.
Proper general cleaning should include the following:
➢ Use an electric dust cleaner to remove dust from all parts before you continue cleaning other
parts of the product. Be careful not to touch parts with the dust cleaner hose.
➢ Clean the outer surface of the product with a damp cloth. Wet the cloth and wring it out as
much as possible. The best results are obtained with a microfiber cloth.
➢ Use a mild soap and water solution only if necessary. Do not use abrasive cleaners.
➢ Wipe the product dry with a soft lint-free cloth.
4.4. Cleaning the Drive Roller

Drive rollers on WideTEK sheet feed scanners as well as WideTEK ART scanners are manufactured
from EDPM rubber, which is light gray in color. The reason for the light gray color is that you can
detect whether they are dirty or not. If rollers are dirty it can affect the driving properties, skew and
slip of the documents can easily occur. To help with the cleaning, the sheet feed scanners have a
control for the drive rollers on the touchscreen.
➢ Use a lint-free cloth and dampen it with isopropanol alcohol or glass cleaner.
➢ Let the rollers rotate and gently hold cloth against the roller. Repeat for all rollers until they
are clean.
➢ The older WideTEK CIS scanners have two pairs of rollers, one pair is driven actively and the
other is idling when the scanner is open. Turn the idling rollers by hand to clean them.
4.5. Cleaning the Paper Path, Pressure Rollers and Background Drums
The pressure rollers are ball bearings made of stainless steel. They should not accumulate much dirt
due to their smooth surface. The background drums are either made of paint coated aluminum
(WT36/44/48) or made of PVC (WT36/48C, WT36/48CL. Both should be treated carefully.
➢ The background drums on WideTEK CCD scanners can easily be removed before cleaning.
Make sure you do not lose the bearings at the two ends of the drum.
➢ If you have to remove any of the other parts for cleaning, use a hexagon head ball
screwdriver, size 2 mm and remove the paper guide sheet metal.
➢ Clean the pressure rollers, the background drums and the paper path with a damp cloth. Wet
the cloth and wring it out as much as possible. The best results are obtained with a
microfiber cloth.
➢ Use a mild soap and water solution only if necessary. Do not use abrasive cleaners.
ATTENTION!
If the background drums have significant scratches which change their color (especially
the black drum), you can repair them by covering up the scratch with a little bit of paint
used to repair the paint on cars f.e.
4.6. Cleaning the Scanner Glass

Normally it should be sufficient to clean the scanner glass from the outside. All glass parts should be
treated carefully.
➢ Clean the outside of the scanning glass with a damp cloth. Wet the cloth and wring it out as
much as possible. The best results are obtained with a microfiber cloth. Do not use abrasive
cleaners.
➢ If dirt persists, use a lint-free cloth and damp it with isopropanol alcohol or glass cleaner.
➢ If it is necessary to clean the inside of a scanning glass, you must be extremely careful to
avoid that more dust gets into the scanner. Move the scanner to a clean area with as little as
possible air movement from heaters, air condition or open windows and doors. Make sure
you have enough light to control the cleaning results.
➢ Try cleaning all accessible areas of the scanner as well as the surface of the glass with a dust
cleaner. Do not touch any parts with the dust cleaner.
4.7. Cleaning the Camera Box

Normally it should be sufficient to clean the scanner glass. If it seems to be necessary to also clean
the protective glass on the outside of the scanner box perform the following steps.
➢ Try to brush off any dust with a soft brush or clean compressed air if available.
➢ If this does not help, clean the outside of the camera protection glass with a damp cloth. Wet
the cloth and wring it out as much as possible. The best results are obtained with a
microfiber cloth. Do not use abrasive cleaners.
ATTENTION!
Never open a camera box, there are no serviceable parts inside. If you do open it, the
warranty is void. If a camera box needs replacement it will be repaired in the factory.
Depending on your service contract you may get a replacement camera box upfront.
5. Clean or Exchange Scanning Glass

5.1. Exchange Scanning Glass on a WideTEK Flatbed Scanner

ATTENTION!
switched OFF and unplugged before opening the scanner.
5.2. Remove the Cover

Necessary tools: Hexagon head ball screwdriver, size 4 mm, also called Allen wrench.
Remove the screws on top of the scanner and untighten the two screws in the back of the scanner.
Make sure that the power on switch

does not get caught when the cover is
removed. Press the button down
before pulling the cover to the front.
When you put the cover back on, also

make sure the power on button is not
cut off. Push it down before it gets
caught by the cover and move the
cover carefully to the back.
Pull the cover to the front by

approximately 50mm, 2 inches until it
can be easily lifted and pulled out
completely.
5.3. Remove the Scanning Glass

Pull the scanning glass up and remove it
completely. Do not touch the transparent part of
the scanning glass at any time but especially not
when you put the scanning glass back in place.
Either clean the scanning glass or replace it with a

new one. Check the new scanning glass for dirt
and dust as well as fingerprints before you install
it. Follow the glass cleaning procedures described
in the chapter Preventive Maintenance.
Before you put the cover back on, push the scanning glass all the way back to the rubber stops. Make
sure that the scanning glass is also sitting precisely horizontally in the middle.
5.4. Finalize Exchange Scanning Glass

After the scanning glass has been exchanged or removed you have to perform the following steps:
➢ Tap on Adjustments in the Adjustments & Support section.

➢ Tap on Stitching in the Camera Box & Stitching Adjustment section.
➢ Follow the stitching process described in the chapter Stitching Fine Adjustment.

➢ Tap on White Balance in the White Balance Adjustments section.
➢ Follow the white balance process described in the chapter White Balance.
5.5. Exchange Scanning Glass on a WideTEK 12/25-650 Flatbed Scanner

ATTENTION!
5.6. Remove the Cover

Necessary tools: Hexagon head ball screwdriver, size 2.5 mm, also called Allen wrench.
Remove the 2 screws from the bottom of the front 100°

cover.
Lift the lid and put it into an upright position at an

angle of approximately 100 degrees.
Pull the cover carefully towards you until it can be

removed completely. Pull evenly on both sides,
otherwise the cover may jam.
Untighten the screws which fix the rear cover, 5

screws on WT25-650 and 4 screws on WT12-650.
Turn the screws counter clockwise about a quarter
turn. Do not entirely remove the screws.
Lift the scanning glass at its left and right front

edges simultaneously as little as possible and pull
it out from underneath the rear cover. Should the
scanning glass still sit tight, proceed to untighten
the screws in single steps of quarter turns until the
rear cover releases the scanning glass.
Lift the scanning glass slightly and remove it

completely. Do not touch the transparent part of
the scanning glass at any time, but especially not
when you put the scanning glass back in place.
Either clean the scanning glass or replace it with a new one. Check the new scanning glass for dirt
and dust as well as fingerprints before you install it. Follow the glass cleaning procedures described in
the chapter Preventive Maintenance.
Install the (new) scanning glass in reverse order.
Let the scanning glass slip underneath the rear

cover until you feel the stop. Make sure that the
scanning glass is centered and evenly aligned with
left and right side of the base unit.
Install the front cover. Make sure that it covers

the leading edge of the scanning glass to center it.
Fix the front cover with its two screws.
Tighten the screws of the rear cover to securely

hold the scanning glass, avoiding any tautness.

After the scanning glass has been exchanged or removed you have to perform the following steps:


5.8. Exchange Scanning Glass on a WideTEK Sheet Feed Scanner

ATTENTION!
The following description applies to all WideTEK CCD scanners, WT36 and WT48 as well as the CIS
scanners WT36CL and WT48CL.
The WT36C and WT48C scanners have CIS modules with permanently attached, sealed scanning
glasses. They can only be cleaned from the outside and if defective, the whole CIS module must be
exchanged.
Necessary tools: Hexagon head ball screwdriver, size 2 mm, also called Allen wrench.
Remove all screws from the stainless steel document guide on the upper part of the scanner. The
scanning glass is permanently glued to the document guide and cannot be exchanged separately.
Pull the document guide out and remove it completely. Do not touch the inner part of the scanning
glass at any time.
Either clean the scanning glass in the document guide or replace the whole unit it with a new one.
Check the new scanning glass for dirt and dust as well as fingerprints before you install it. Follow the
glass cleaning procedures described in the chapter Preventive Maintenance.

After the scanning glass holder has been exchanged or removed you have to do the following steps:


6. White Balance
6.1. Description of White Balance

The first diagram shows the red channel of the camera signal of one CCD line. The area marked by
the blue rectangle is the useful pixel range which in most camera systems marks 7.200 pixels out of
7.500 total. It is noticeable that the signal varies from left to right while the edges have the least
signal. The white balance procedure will correct this and the result is shown in the second diagram.
Camera signal, uncorrected, 7200 useful pixels
Camera signal, corrected, 7200 useful pixels

6.2. White Balance Target

The target used for the white
balance depends on the scanner.
Initially three targets are shipped
with every scanner. They all look
similar to the one shown on the
picture. The height of the target is
350mm and the width varies with
the size of the scanner.
ATTENTION!
Impairment of the scan quality can occur if an improper test target for the white balance
is used. The most noticeable effect is the appearance of streaks of darker or brighter
content in the scanning direction.
These are the targets used for WideTEK scanners:

Target Size Scanner
WT12-WA-01-A 340 x3 50mm WideTEK 12
WT25-WA-01-A 660 x 350mm WideTEK 25
WT36C-Z-01-A 960 x 350mm WideTEK 36, WideTEK 36C, WideTEK 36CL, WideTEK 36ART
WT48-WA-01-A 1280 x 350mm WideTEK 48, WideTEK 48C, WideTEK 48CL, WideTEK 48ART
➢ Make sure that the test target is free from wrinkles, discolorations, cracks or other damage.
➢ Store the test target for the white balance in a safe place protected from daylight.
6.3. Perform White Balance

It is mandatory that the scanner is absolutely clean before a white balance can be performed. If the
scanning glass contains dirt or dust during the white balance procedure, the dusty areas will be over-
compensated by the white balance. As soon as the dust disappears the scanner will show streaks in
the image along the scanning direction, which show content that is brighter than it should be. If the
dust moves to a different location this location will show streaks in the image with content that is
darker than it should be.
During the white balance procedure, the scanner will scan the test target at different locations to
average out the imperfections the test target might still have. It will then calculate a compensation
function which will be applied to further scans until either the white balance data is deleted or
overwritten by a new white balance.
Begin Process White Balance

Step Action
1 Login as Poweruser or Admin, tap on Adjustments in the Adjustments & Support section.
2 Tap on White Balance in the White Balance Adjustments section.
WideTEK flatbed scanners: Follow the instructions. Align the white balance with the back of
3a the scanning area. A separate white balance has to be run without the target in case a
backlight unit is installed.
WideTEK sheet feed scanners: Follow the instructions. Insert the target center aligned into
3b
the scanner. Remove paper guides and make sure the target does not get caught.
4 Tap on Next Step and wait up to 40 seconds depending on scanner an number of cameras.
If you see a screen like the following the white balance procedure was completed successfully.
If something is wrong the values will turn red. None of the values are stored if any of the values are
red. Repeat the whole procedure after the following actions:
➢ Check whether scanning glasses and lamps are clean.

➢ Check the test target for any imperfections.
➢ Try a different test target if available.
➢ Move the test target slightly and make sure it covers all area across the width of the scanner.
If problem persist be prepared to send a screen shot to our support department.
5 Tap on User Logout to end the procedure.

End Process White Balance
6.4. Brightness Correction

The scanner is calibrated in a way, that if scanning the white balance target the RGB values will be
around 240, 240 240. This is close to the saturation point which is at 255, 255, 255. Because the
white balance target is of high quality and very white, you may never get saturated white again form
normal targets. This might be desirable if photometrical correct images are expected if working
under the FADGI or Metamorphoze guidelines but normally this is not desired.
Typically someone would expect the background of a normal CAD drawing to turn out completely
white especially if the images are printed out.
The function Brightness Correction in the White Balance Adjustment section can be used to correct
the overall brightness of the scanner independent of the brightness setting in the user controls.
➢ A positive brightness correction factor amplifies the signal. The scan of an average white
becomes brighter essentially shifting it towards saturation.
➢ A negative brightness correction factor attenuates the signal. The scan of an average white
becomes darker essentially shifting it away from saturation.
➢ Most scanners are preset for a positive value of 0,7dB. This is equivalent to a factor of
108,5% or an 8,5% increase in amplification.
➢ The limit is +2dB and – 2dB which is equivalent of +126% and 80%.
Begin Process Brightness Correction

Step Action
2 Tab on Brightness Correction in the White Balance Adjustments section.
3 Select a value from the drop down list.
4 Tab on User Logout to end the procedure.
End Process Brightness Correction
6.5. Delete White Balance Data

Sometimes it might become necessary to delete the White Balance Data after a measurement
screwed up completely. Indications are:
➢ The WideTEK sheet feed scanner does not take in normal document anymore. Since the
automatic size detection needs a prescan, a corrupt white balance data file can inhibit this
function.
➢ The WideTEK flatbed scanner does not power up normally anymore. Since the automatic
stitching measurement need a prescan, a corrupt white balance data file can inhibit this
function.
Begin Process Delete White Balance Data

Step Action
2 Tab on Delete White Balance Data in the White Balance Adjustments section.
4 Power cycle the scanner
End Process Delete White Balance Data
7. Stitching Fine Adjustment

7.1. Description of Stitching

The chapter Theory of Operation, Optical contains two subchapters CCD Camera Stitching and CIS
Camera Stitching. Both explain the stitching in the camera overlap zone in detail. Some of these
explanations are repeated here.
Scan Line 2
Scan Line 1
Y
X
The Scan line 1 and the Scan line 2 have a horizontal overlap of the distance X and a vertical offset of
Y. Both offsets can be adjusted via the camera adjustment screws but a slight error will always
remain which the mechanical adjustment could not correct.
There are reasons for the additional software based stitching offset correction:
➢ The portion of the stitching error which is caused by temperature variations and other
mechanical factors can be corrected automatically by the software at run time. For this
function to operate correctly it is necessary to adjust the remaining fixed part of the stitching
offsets before the auto-stitching function is run on the scanned image.
➢ The Software based fine adjustment of the stitching offset works more precisely than
adjusting screws. It also allows averaging values as well as obtaining sub-pixel results.
The Stitching Fine Adjust procedure should be performed in the following cases:
➢ Scanner has been cleaned and glass plate has been removed during this process.
➢ Camera box has been adjusted.
➢ Camera box has been removed for cleaning/inspection or replaced.
➢ Timing belts have been disassembled or replaced on flatbed scanners. In these cases the
camera adjustment have to be at least rechecked before this procedure is performed.
7.2. Stitching Fine Adjustment

The target used for this process is the WT36C-Z-02-A Stitching adjustment target 960x350m. The
index –A may change in the future if manufacturing design or processes change. The target basically
is a larger graph paper with boxes 10*10mm, markers for 1mm and bold markers for 5mm lines.
Begin Process Stitching Fine Adjustment

Step Action
2 Tab on Stitching in the Camera box & Stitching and Adjustments section.
WideTEK sheet feed scanners: Place this target precisely horizontal and center aligned on the
scanner and let the scanner pull it in.
3
WideTEK flatbed scanners: Place this target precisely vertical in the middle of the scan area
and make sure, it covers the complete scan area from the back to the front. Close the lid.
4 Tab on Next Step and wait a couple of seconds.
A screen like the following will appear:
WT25 Stitching Measurement WT36 Stitching Measurement

The measurement page merges the two images from the cameras together into one image.
➢ On the WideTEK 25 it shows the top stitching area and the bottom stitching area in two
different windows. Only the left one can be modified since there are only two cameras. The
reason for showing top and bottom results is that they can be averaged in case there are
slight differences. The goal is to get the two images merged together as good as possible.
➢ On the WideTEK36 it shows one stitching area in each window on the left and the right. Both
can be modified independently. The goal is to get the two images in each window merged
together as good as possible.
➢ The buttons in the middle Stitching 0, Stitching 1 show the stitching results in various
position along the scanning direction.
Tab on Y+, Y-, X+ and X- until the two images overly each other as good as possible. The
5
values of these offsets are stored inside the scanner and will be used to stitch each scan.
On the WideTEK sheet feed scanners tab on Stitching 1 , 2, 3, 4 to see different vertical areas
6
and try find the best compromised between all of them.
7 Tab on New Values-for a new scan with the latest x- and y-offsets applied.
End Process Stitching Fine Adjustment
To avoid that you adjust the stitching point incorrectly in the horizontal position (f.e. 6 lines instead
of five lines between the bold ones) you can use the blue ruler on top of
the windows. The can be shifted horizontally via the left mouse button.
8. Theory of Operation, Optical

8.1. Flatbed Scanner
There are two types of flatbed scanners, one is CIS based and the second is CCD based. The CIS
models are low cost but lack depth of focus, limiting good scanning quality to flat documents which
are pressed against the glass plate.
Image Access only builds CCD based flatbed scanners which have a wide depth of focus, are faster
than CIS models and have a wider color gamut. The following diagram shows the optical system of
the flatbed scanners as a schematic from a side view.
Scan glass Object to be scanned
Lens
Reduction lens
White LEDs
Mirror(s)
CCD chip, three

(red, green, blue)
photosensitive elements
Schematic View of a Flatbed Scanner Optical System
The object to be scanned lays on top of the scanning glass. All optical parts below the scanning glass
are assembled in a camera box which can be moved horizontally. The object is illuminated with white
LEDs and the light of these LEDs is focused by the lenses to produce a small but bright white line. The
lenses also carry a diffusor to avoid stripes and banding in the image due to the intensity change
across the length of the lamps.
The image is projected through a mirror (actually, four mirror surfaces) and through a reduction lens
to the trilinear CCD element having 7500 red, 7500 green and 7500 blue sensitive pixels.
The CCD’s analog signals are amplified, black and white points are corrected and digitized to produce
48bit color data (36bit on older models). The digital data is then sent via USB3.0 port directly to the
main computer. Older scanners used a flat ribbon cable and a frame grabber.
8.2. Large Format Sheet Feed Scanner, CCD based

There are two types of large format sheet feed scanners, one type is CIS based and the second one is
CCD based. Image Access builds large format sheet feed scanners of both types. In general terms the
two different technologies have the following pros and cons.
Parameter CCD based CIS based

Depth of focus Large Very small
Speed Fastest Slower
Color quality Best Good
Dimensions Normal Compact
Price Higher Lower
The method of using color filters in CCD cameras is also more precise and accurate than the
illumination with different colored LEDs in a CIS scanner, resulting in better color quality with the
CCD scanner technique.
The following diagram shows the principle of the CCD based sheet feed scanner from a side view. The
drawing shows the side view of a sheet feed scanner like the WideTEK 36/48. In the WideTEK ART
scanners the lamps are a lot further away and there is not scanning glass.
Reduction lens
Mirror(s)
White LEDs
CCD chip, three
(red, green, blue)
Lens
photosensitive elements
Cover glass Object to be scanned
Schematic View of a Sheet Feed Scanner with CCD based Optical System
The object to be scanned is moved under the cover glass. All of the optical parts above the scanning
glass are assembled in a camera box which is fixed inside the scanner. The object is illuminated with
white LEDs and the light of these LEDs is focused by the lenses to produce a small but bright white
line. The lenses also carry a diffusor to avoid stripes and banding in the image due to the intensity
change across the length of the lamps.
The image is projected through a mirror (actually, four mirror surfaces) and through a reduction lens
to the trilinear CCD element having 7500 red, 7500 green and 7500 blue sensitive pixels.
The CCD’s analog signals are amplified, black and white points corrected and digitized to produce
48bit color data (36bit on older models). The digital data is then sent via USB3.0 port directly to the
main computer. Older scanners used a flat ribbon cable and a frame grabber on the main PC.
8.3. CCD Camera Stitching

It is crucial to understand the stitching constraints of the CCD technology and their adjustments. The
following is a front view of two CCD cameras which overlap for a small distance. The blue and green
scan lines are viewed from the top and represent what the cameras actually see.
CCD sensor 1 CCD sensor 2
Reduction lens
Scan Line 2
Scan Line 1
X Y
The Scan line 1 and the Scan line 2 have a horizontal overlay of the distance X and a vertical offset of
Y. Both offsets can be adjusted via the camera adjustment screws, but they vary slightly. This is
caused by temperature change, after moving the scanner and many more minor factors.
X-Offset:
The X-offset exists by design and it´s nominal value is 150 pixels. The distance between CCD sensor 1
and CCD sensor 2 is exactly 12 inches . At 600dpi, this leads to a 7200 pixel wide scan line. Since the
CCDs used have 7500 pixels across, 150 pixels remain for the overlap on each side. The nominal
position of the take-over point is in the middle of X at the pixel position 75. This value can deviate
typically by +- 5-10 pixels and as long as it is below 16 pixels, it can be corrected automatically by the
software at run time through the patented stitching markers on the upper side of the glass plate.
Y-Offset:
The Y-offset is very small, the upper drawing is not to scale. The Y-offset is typically in the range of +-
3-6 pixels and as long as it is below 16 pixels it can be corrected automatically by the software at run
time through the patented stitching markers on the upper side of the glass plate.
➢ X and Y stitching offsets of a CCD scanner are adjustable by a technician via adjustment
screws inside the camera housings. This is not really simple to do and it is mandatory to read
the detailed explanation before performing this task.
➢ Stitching offsets typically do not need to be adjusted again unless the camera modules are
exchanged or the scanner experiences rough mechanical impacts i.e. due to mishandling in
transport.
➢ The slight variations caused by temperature shifts and other factors are compensated for
automatically before each scan, using the stitching markers embossed on the top of the
scanning glass.
The image below has a large x-stitching error and a smaller y- stitching error. In order to obtain the
image below, a WideTEK 36 has been misadjusted and the automatic stitching compensation was
disabled.
Image with large X and small Y stitching error

8.4. Large Format Sheet Feed Scanner, CIS based

CIS modules are very compact and include LEDs, lens and sensor in one package. The main difference
is that instead of white light illumination and the object and its image being projected in parallel to
individual red, green and blue sensitive CCD elements; the image is projected on one CCD element
which is responsive to all colors. In a CIS scanner three exposures (red, green and blue) have to be
combined to form a color scan line. Because this is a sequential process, the scanning speed in color
usually is only 1/3 of the speed in grayscale. The method of color filters being used in CCD cameras is
also more precise and accurate than the illumination with different LED colors, resulting in better
color quality with the CCD scanner technique.
CCD chip, one

photosensitive element
Selfoc lens
RGB LEDs
Object to be scanned Cover glass
Schematic View of a Sheet Feed Scanner CIS based Optical System
The object to be scanned is moved under the cover glass. All of the optical parts above the cover
glass are part of the CIS element, which is fixed inside the scanner. The object is illuminated with red,
green and blue LEDs in three consecutive exposures, effectively scanning 600*1800dpi per
alternating color.
The image is projected through a Selfoc ® lens to the CCD element having 7250 sensitive pixels. A
Selfoc lens is a 1:1 lens system, therefore the image on the CCD element is precisely the same size as
the object.
The CCD’s analog signals are amplified, black and white points corrected and digitized to produce
48bit color data (36bit on older models). The digital data of up to four CIS module are then sent to a
CIS controller board which collects all data and sends them via USB3.0 port directly to the main
computer. Older scanners used a flat ribbon cable and a frame grabber on the main PC.
8.5. CIS Camera Stitching

It is crucial to understand the stitching constraints of the CIS technology and their adjustments. The
following is a top view of two CIS cameras which a large horizontal and vertical overlap due to the
size of the housing. The blue and green scan lines are viewed from the top and represent what the
CIS modules can actually see.
CIS sensor 1
CIS sensor 2
Scan Line 2
Y
Scan Line 1
The Scan line 1 and the Scan line 2 have a horizontal overlay of the distance X and a vertical offset of
Y. The total scan line is formed by adding Scan line 1 and Scan line 2 with a switch-over point at ½ X.
Both offsets must be adjusted once but since the CIS modules are at fixed positions they do not
experience temperature induced variations.
➢ Stitching offsets of a CIS scanner are adjustable by the user in a simple way with the help of
an adjustment target
➢ Stitching offsets typically remain unchanged unless CIS modules are exchanged or the
scanner experiences rough mechanical impacts due to improper shipping etc.
9. Theory of Operation, Electrical

9.1. Main Linux board
The scanners covered in this service manual have many similarities. All of them have a central ITX
board which is essentially a “small form factor PC board” running Linux. Linux and all other firmware
comes on a standard 3,5” hard disk connected via the SATA port to the main ITX board. The newer
scanners, WT36/48CL, feature an SSD (solid state disk) which resides on the main ITX board.
9.2. Power Supply

The scanners are all powered by external power supplies. Most scanners are using a 150W, 24V,
6,25A CEC level IV power supply. The double sided WT36DS scanners have two ITX boards and two
power supplies. The WT36/48CLscanners are using a 60W, 19V, 3,25A CEC level IV power supply.
9.3. Touchscreen
The ITX board drives a touchscreen having a resolution of 800 * 480 pixels. The WT36DS is an
exception since its touch is a simpler graphic controller which is controlled via an I²C bus.
9.4. CCD Cameras

Older CCD scanners have cameras which are connected via an LVDS flat ribbon cable and a frame
grabber to the main ITX board. The newer CCD scanners have cameras that directly connect to the
main ITX board via a standard USB3.0 cable.
9.5. CIS Cameras

The CIS scanners have a CIS controller which either controls the older analog CIS modules on the
WT36/48C or the newer digital CIS modules on the WT36/48CL as well as their LEDs. The older CIS
controller connects to the main ITX board via a LVDS flat ribbon cable and a frame grabber. The
newer CIS controller on the WT36/48CL scanners connect to the main board via USB3.0.
9.6. WLAN
All scanners feature a 1GB/s LAN port for the connection to the local WLAN. The WT36DS has two
gigabit network ports. In addition, the WT36/48 CCD scanners have a built in WIFI access point for
Scan2PAD operation.
9.7. Foot Switch

Most scanners also have a connector for an external foot switch used as an additional method to
start a scan.
9.8. Paper Sensors

All sheet feed scanners have one or more paper sensors. Some scanners have three (WT36/48: left,
middle, right), some have only two (WT36/48CL: left and middle) and some scanners only have one
center aligned sensor.
9.9. Motor
All WideTEK scanners have one stepper motor which either moves the camera units under the glass
plate (WT12/25) or drive the transport drums which move the document through the sheet feed
scanner (WT36xx, WT48xx).

9.10. WT12/25-600
The following diagram shows an overview of electrical and mechanical components of the WT12-600 and the WT25-600 scanner. It applies to Chassis A of
the WT12-600 and Chassis A and B of the WT25-600 scanner.
EPS 150W Main

Molex 6p
24V/6,3A Switch HDMI
4/8GB RAM 4/8GB RAM DVI
Video & External Full HD
800*480 Backlight Touchscreen
Internal USB 2.0
Touchscreen USB 2.0 Mini ITX
Motherboard LAN 1GB/s LAN
External
USB 2.0
USB Port
SATA SATA Hard Disk
WT25-600
External USB Port USB 2.0
only COM Recovery Key
WT12-600 WT25-600
H3-CCD PCI Extension Board

LVDS 1 I/O Foot Switch
Camera 1 fully assembled
H3-CCD H3-CCD
LVDS 2 KBD Keyboard
Camera 1 Camera 2
MOT1 MOT2 MOT3 MOT4
Option Motor 1

9.11. WT36/44/48-600
The following diagram shows an overview of electrical and mechanical components of the WT36-600 and the WT48-600 scanner. It applies to Chassis A and
Chassis B of these scanners. The WT42-600 and the WT44-600 are electrically and mechanically identical to the WT48-600.
H3-CCD
LVDS 1
Camera 3 PCI Extension Board
WT48-600 H3-CCD partially assembled
LVDS 2
only Camera 4
EPS 150W Main

Molex 6p HDMI
24V/6,3A Switch 4/8GB RAM 4/8GB RAM DVI External Full HD
Touchscreen
USB 2.0
Video &
800*480 Backlight Mini ITX
Internal Motherboard LAN 1GB/s LAN
Touchscreen USB 2.0
SATA SATA Hard Disk
COM Recovery Key
WIFI
USB 2.0
Access Point
H3-CCD PCI Extension Board

Camera 1 fully assembled
H3-CCD
LVDS 2 KBD Keyboard
Camera 2
MOT1 MOT2 MOT3 MOT4
Sensor Sensor Sensor

1 2 3
Option Motor 1

The following diagram shows an overview of electrical and mechanical components of the WT36-600 and the WT48-600 scanner. It applies to Chassis C of
these scanners. The WT44-600 is electrically and mechanically identical to the WT48-600.
WT48-600 only
H4-CCD H4-CCD H4-CCD H4-CCD

Camera 1 Camera 2 Camera 3 Camera 4
USB 3.0 USB 3.0 USB 3.0 USB 3.0

EPS 150W Main
Molex 6p HDMI
24V/6,3A Switch
DVI External Full HD
4/8GB RAM 4/8GB RAM Touchscreen
USB 2.0
Video &
Touchscreen USB 2.0
SATA SATA Hard Disk
COM Recovery Key
WIFI
USB 2.0
Access Point
LVDS 1 PCI Extension Board I/O Foot Switch

fully assembled
LVDS 2 KBD Keyboard

MOT1 MOT2 MOT3 MOT4
Sensor Sensor Sensor

1 2 3
Option Motor 1

9.12. WT36/48C-600
The following diagram shows an overview of electrical and mechanical components of the WT36C-600 and the WT48C-600 scanner.
EPS 150W Main

Molex 6p
24V/6,3A Switch HDMI
External Full HD
4/8GB RAM 4/8GB RAM Touchscreen
USB 2.0
Video &
Touchscreen USB 2.0
SATA SATA Hard Disk
COM Recovery Key
CIS
Module 1 PCI Extension Board
CIS fully assembled
Module 2 CIS LVDS 2 KBD Keyboard
CIS Controller MOT1 MOT2 MOT3 MOT4
Module 3
CIS
Sensor
Module 4
Motor 1
WT48C-600 only
Option

9.13. WT36/48CL-600
The following diagram shows an overview of electrical and mechanical components of the WT36CL-600 and the WT48CL-600 scanner.
EPS 60W Main

Molex 6p
19V/3,25A Switch HDMI External
Full HD
FP + 4/8GB RAM 4/8GB RAM
USB 2.0 Touchscreen
PWR
Mini ITX
Video & Motherboard
800*480 Backlight
Internal LAN 1GB/s LAN
Touchscreen SSD
USB 2.0
Recovery
External COM
USB 3.0 Key
USB Port
USB 3.0
CIS Controller
CIS 1 CIS 2 CIS 3 CIS 4 Motor 1 Sensor 1 Sensor 2 Option
WT48CL-600 only

9.14. WT36DS-600
The following diagram shows an overview of electrical and mechanical components of the WT36DS-600 scanner. The WT36DS has two almost identical ITX
boards as well as two identical cameras. This overview is two pages long. The first page shows the assembly on the left side under the bench of the scanner.
H4-CCD H4-CCD H4-CCD

Camera 1 Camera 2 Camera 3
USB 3.0 USB 3.0 USB 3.0 HDMI

EPS 150W Main DVI External Full HD
Molex 6p
24V/6,3A Switch Touchscreen
USB 2.0
4/8GB RAM 4/8GB RAM
Mini ITX LAN 1GB/s LAN

Motherboard
Connects ITX Boards
LAN
External USB Port USB 2.0 SATA SATA Hard Disk
COM Recovery Key
LVDS 1 PCI Extension Board I/O Foot Switch

fully assembled
LVDS 2 KBD eDIP Display

MOT1 MOT2 MOT3 MOT4
Sensor Sensor
1 2
Option Motor 1

This diagram shows the second ITX board and the back side camera of the WT36DS-600. This page shows the assembly on the right side under the bench of
the scanner.
H4-CCD H4-CCD H4-CCD

Camera 1 Camera 2 Camera 3
USB 3.0 USB 3.0 USB 3.0 HDMI

EPS 150W Main DVI
Molex 6p
24V/6,3A Switch
USB 2.0
4/8GB RAM 4/8GB RAM
Mini ITX LAN 1GB/s LAN

Motherboard
Connects ITX Boards
LAN
SATA SATA Hard Disk
COM Recovery Key


The following diagram shows an overview of electrical and mechanical components of the WT36ART-600 and the WT48ART-600 scanner. It applies to
Chassis A of these scanners.
WT48ART-600 only
H4-CCD H4-CCD H4-CCD H4-CCD

Camera 1 Camera 2 Camera 3 Camera 4
USB 3.0 USB 3.0 USB 3.0 USB 3.0

EPS 150W Main
Molex 6p HDMI
24V/6,3A Switch
DVI Internal Full HD
16GB RAM Touchscreen
USB 2.0
FP + Mini ITX
PWR Motherboard LAN 1GB/s LAN
SATA SATA Hard Disk

COM Recovery Key
LVDS 1 PCI Extension Board

fully assembled
LVDS 2
MOT1 MOT2 MOT3 MOT4
Motor 1 Motor 2 Motor 3 Motor 4

10. Theory of Operation Software

10.1. Software Structure
All software inside a Scan2Net scanner, which includes all WideTEK and all Bookeye scanners, is
based on a Linux operation system. The user can either access the ScanWizard, EasyScan or a
customized app which runs on the scanner instead of EasyScan. The Image Access program Batch
Scan Wizard can access the Scan2Net scanner API through it’s URL which is also the way external
application programs like BCS2 or Opus access the scanner.
User
Operator
ScanWizard EasyScan Ext. App BSW Third Party

Internal App Internal App Internal App Batch Scan Wizard WIN, Mac, Linux
S2N-API
Scanner API
Linux
Cameras Motors I/O X-Window

LVDS, USB3.0 Stepper, DC Switches, Inputs Touch Screens
7,5"Touch Full HD
Internal Touch External Touch
Simplified Software Structure
In the diagram above, the software marked in blue is running inside the scanner while the software
in green is software running on external devices like Win, Mac or Linux PC based PCs. Any Scan2Net
scanner can also be accessed via a browser from any networked device including tablets, pads and
smartphones.
Scan2PAD is also available for mobile devices running iOS and/or and Android operating systems.
10.2. Standard Users and Passwords
The following diagram shows the various users and their default passwords. The blue ones are
factory assigned. More users can be installed later (gray ones).
Factory
Confidential
Admin
6 digits of MAC
Poweruser
Poweruser
Defaut User User 1 User 2 User 3

No password Password 1 Password 2 Password 3
Each user can change his password and also delete all passwords from users lower in the hierarchy.
Default User: This is a normal operator or a normal user. They do not have rights to modify
essential scanner settings. These users can read log files and send them to our
second level support for diagnosing issues.
Poweruser: The Poweruser has the highest access rights on the customer side. Since the default
password is public knowledge, the customer should change this password to prevent
default users from accessing Poweruser functionality.
Admin: The Admin has all access necessary for a field service engineer. This access is only
granted to authorized service providers have successfully completed a service
training. This manual is intended for this group of users. The default password for the
Admin level consists of the last 6 digits of the MAC address.
Factory: The factory password is highly confidential and unique on each scanner. Only factory
personal at Image Access and OEM manufacturing sites have access to this password.
Since it changes daily even a brute force attack on the scanner will only work for a
very short time.
Users have access to different areas of the firmware inside a Scan2Net scanner. The following table
gives an overview:
Function User Poweruser Admin Factory

Device and operational information, all
reporting only.
User settings such as language, file name
generation, power savings, speaker volume and
foot pedal actions.
Base settings like network, time and date, ICC
profiles, watermarks, disclaimer, certificates,
OCR, templates.
Firmware uploads and option installation,
delete.
Adjustments like white balance data generation
and deletion, brightness correction, stitching
and fine adjust of transport speed, lamp test.
Additional adjustment tools for mechanical and
software based camera adjustment, motor test
and controls.
Hardware test suite for testing of cables,
recovery key, board and CPU, inputs, network
and smart data of HD/SSD.
Administrative settings like wake remote PC,
notify on errors backup and restore settings,
lock and unlock ScanWizard.
Resets and default values like scanner defaults,
reset to factory defaults, set defaults
passwords.
Additional hardware like WLAN hotspot
Further hardware installation like card readers
etc.
Full access to all adjustment functions.
Full access to all test scan and archival
functions.
Full access to all manufacturing data stored on
manufacturing database servers.
Full access to QM documentation and test
scans stored on quality management database
servers.
Exchange and delete serial numbers from all
databases
11. Main Controller Board

11.1. General Description

All WideTEK scanners have a Linux computer built in. The Linux is running on an industry standard
motherboard such as the ones shown below. The boards are populated with a CPU, RAM and in
some cases, an SSD.
The QM77 board features a quad core i3 processor and 8GB of memory in addition to an S2N-PCI4
interface board for motors and camera connection. This board is used for the high end scanners.
The IMB151 board features a J1900 processor and 8GB of memory. It has less computing power and
needs no fan for cooling. This board is used for the slower CL scanners.
EMB QM77 Mini ITX Industry Standard Board IMB 151 Mini ITX Industry Standard Board
The above boards are not available as a blank board. They are always part of a larger assembly which
includes processor, memory and other parts.
The main controller board is a mini ITX board and will be referenced as ITX board from now on.
We suggest you read the next page to understand the importance and usage of the serial numbers
but it is not mandatory to continue exchanging the ITX board. You can go directly to the chapter
Exchange the ITX Board
11.2. Scanner Serial Numbers
All WideTEK scanners have a serial number which can be found on the back of the scanner. The serial
number is the key to service, options, RMA and everything else having to do with scanner service.
During manufacturing, all data about an individual scanner including test scans, is stored in our
database together with the serial number. This enables the service technician and/or support person
to access all information about the scanner whether it is information about the parts used at the
time of build or the firmware version at the time of build. During the lifetime of the scanner,
additional information is stored. This includes any updates to newer versions of the firmware,
options which have been purchased later and extended warranty subscriptions.
Data in scanner database Date updated Description

All mechanical, optical and electrical parts used at
Device data hardware Factory build
time of manufacturing
Firmware Factory build Initial firmware version installed in factory
Options Factory build Preinstalled option keys for example OCR key
Reference scans Factory build Reference scans for quality control
Firmware update Download Any firmware download is stored in the database
Option key purchase Purchase Any option key purchase is stored in the database
Extended warranty purchase Purchase Extended warranty coverage is stored
Main controller exchange Report Exchange of the ITX board (serial # will change)
The serial number consists of the

scanner’s device name i.e., WT36CL-
600 followed by 12 digits which
represent the MAC address of the
first network port of the scanner.
The MAC address is unique and is
Sample serial number
fixed to the ITX controller. This
device number or serial number is the main identifier of a scanner throughout its entire life cycle.
Whenever you need to purchase an option, an extended warranty extension, install a firmware
update or if you need to make a service call; the serial number must be provided.
If the ITX board needs to be changed, the scanner loses its identity and will have a different serial
number. Although it will power up correctly, a few actions have to be taken to restore it completely.
The complete process is described in the next section. During the process you need to login as Admin
or Poweruser, the following table contains the default passwords.
Passwords: Factory default, after recovery procedure is executed and after a firmware update
Login Default password after firmware update
Poweruser Poweruser
Admin 8fd6cb (Last 6 digits of serial number)
11.3. Exchange the ITX Board
CAUTION
The following pictures show the ITX boards assembled with a CPU and memory. The IMB 151 also
shows the SSD mounted to the board. Only the parts as shown below are available as spare parts.
The ITX boards are industrial quality and carry parts with extended temperature range and life time
and it is therefore very unlikely, that a board actually fails.
If it fails for whatever reason, it will not be safe to reuse the CPU or memory on a new board because
they might have also been affected. This is the reason why only the complete assembly is available as
a spare part.
S2N-QM77-3120-8GB IMB-151-8GB-SSD
Scanner S2N-QM77-3120-8GB IMB-151-8GB-SSD

WT12-600, WT25-600, WT12-650, WT25-650 1
WT36-600, WT44-600, WT48-600
1
WT36ART-600, WT48ART-600
WT36C-600, WT48C-600 1
WT36DS-600 2
WT36CL-600, WT48CL-600 1
Begin Process to exchange an ITX board
Step Action
1 Remove power completely from the scanner.
Make a couple of pictures of the ITX board showing cables and connectors. Make sure you
2
understand the wiring diagram shown later in this manual.
3 Remove all cables from the ITX board.
4 Remove all screws and take the ITX board out.
5 Put the new ITX board in place and fasten all screws.
6 Put all connectors back in place.
The scanner can be switched on and should boot up properly. If not, make sure all connectors
7 are in their correct position. Verify against your photos taken earlier and use the wiring
diagram if necessary.
At this point, the scanner is functional again but since the serial number has changed, a couple of
additional actions have to be taken. The following has happened after the exchange of the ITX board:
The device name (e.g. WT36CL-600-d050998fd6cb) is automatically generated at every start-up of

the scanner. With a new ITX board and a new MAC address installed, the device name changes
automatically. This will make all internal passwords invalid because they are encrypted with the
device name before they are stored internally. Even the default Admin password is incorrect,
therefore you must perform a firmware update which restores the Poweruser and Admin passwords
to their defaults.
Now you need to report the change of the scanners identity in a Maintenance Report to the factory.
If you do not report the change, you will not be able to download the correct versions of firmware
updates, option keys and manuals and it will not be possible to create correct hard disk
reconstruction updates or RMAs.
Report the ITX board exchange via login onto the customer service portal at:
8 https://portal.imageaccess.de/index.php?page=Service_HDDMainboard&lang=en
When you login, you need the old device number near the rating plate of the scanner
➢ In the very unlikely case, that the scanner’s ITX board was already changed and the serial
number on the back of the scanner is not updated, you can construct the current serial
number yourself by adding the 12 digit MAC address to the device name. WT36CL-600-
123456123456. The Mac address is found on the network port of the ITX boards. Always use
the first LAN port which, on a QM77, is the one toward the center of the board.
Poweruser Poweruser
Admin 8fd6cb (Last 6 digits of serial number)
When you login to the service portal, a form like this one will be displayed:
Fill in the New Mainboard Information and hit the send button. After about one minute, the
9 server will have prepared a couple of files for you to download. The first two are only needed
if the HD or SSD was replaced.
HD/SSD image with latest firmware version and

old serial number (needed only if HD failed)
HD/SSD image with latest firmware version and

new serial number (needed only if HD failed)
PDF of the report used for these files including

new option keys.
File containing the latest firmware
The HDD/Mainboard Maintenance Report summarizes all actions and files generated. It will also list
all updated keys for various options which may be default options or were purchased before. The
new keys are necessary because the serial number is part of the encryption algorithm of the keys so
that they are unique on each scanner.
Access the scanner and tap the Device Setup button. Tap the Poweruser button and login.
Tap the Update Scanner Firmware button in the Updates and Uploads section. Select the
10
Firmware Update s2nfirm-x-xx.zip. Wait until the scanner has powered down and the red
light on the power on button is lit.
➢ If the Poweruser password has been changed by somebody, login as Admin with the last 6
digits of the old serial number.
Poweruser Poweruser
Admin 123456 (Last 6 digits of serial number)
Power up the scanner and tap the Device Setup button. Tap the Poweruser button and log
11 on. Tap the Installed Options button in the Updates and Uploads section. The Installed
Options page will open.
Replace the keys which have turned red (invalid) with the new keys from the report.
12
All passwords for SMB, FTP access in the templates also need to be reentered. This is due to
13 the fact, that the passwords are not stored in a readable form but rather encrypted using the
serial number as part of the encryption key.
End of Process to exchange an ITX board
12. Hard Disk / Solid State Disk with Linux OS

12.1. General Description

Hard Disk Usage
All WideTEK scanners have a Linux computer built in. The Free space Scan2Net Linux
software is stored either on a hard disk (HD) or on a solid Customer Settings Recovery Partition
state disk (SSD). A Scan2Net HD contains four sections
shown on this diagram.
Scan2Net Linux is the main operating system. It contains

all software needed to operate the scanner and is
installed at the time of manufacturing. All information
about the parts used, the adjustment values achieved
and the initially installed option keys are stored in this
segment.
At the time of manufacturing and also after a HD/SSD has been replaced and the initial image file has
been uploaded, the Recovery Partition is generated. The recovery partition contains a 1 to 1 copy of
the Scan2Net Linux and is used to “recover” the system in case the main partition fails. Details will be
explained later in this chapter.
The Customer Settings contain everything which has been changed, added or modified after the
initial production or after the recovery procedure has been executed.
The Free Space section is used for various tasks but it is erased each time the system starts.
12.2. Secure File Erasing

The free space is used as a temporary storage for scanning jobs, for OCR and for printing jobs. This
space is always deleted at power on, therefore no traces are left from previous users. In high security
applications, the method of how the erase process is done can be chosen. Go to the section User
Settings tap on Secure File Erasing (only available for login levels Poweruser and Admin) and select
method from the list:
Documents are cached in job-mode either in the volatile RAM disk or on the hard disk. In this case,
the location of the document cache is also relevant. By default, the document cache is located on the
RAM disk which is cleared at power on.
You can change the location and type of document cache used. In the User Settings section tap on
Document Cache and select the Document Cache.
Default setting of document cache
Harddisk (volatile mode): The data will be stored temporarily on the hard disk. The data will be
deleted at every reboot of the scanner.
Harddisk (persistent mode): The data will be stored permanently on the hard disk. This mode is used
in conjunction with applications that open more than one job at the same time. Secure file erasing
applies to job lists if Harddisk (persistent mode) only when either their owner or Poweruser deletes
the job/s. In this case, jobs are deleted using the chosen erasing method.
12.3. HD/SSD Software Failure

The file system and the Linux operating system of a Scan2Net scanner are very robust and forgiving.
The file system has the ability to repair itself even if the system loses power during a disk write
operation, a condition which will almost certainly corrupt any Windows, Android or MAC OS based
computer.
Nevertheless, under certain circumstances it might happen that the Scan2Net Linux software on the
HD/SSD becomes corrupt. Unexpected power failures, hard power off via the main power switch
without previous controlled shut down and other unexpected termination of the operating system
may be cause to this kind of failure. Also, any uncontrolled interrupt of a firmware update or other
functions which involve writing to the main storage (HD or SSD) are a potential risk to the integrity of
the firmware on the HD/SSD. The Scan2Net operating system of every WideTEK® or Bookeye®
scanner is Linux and although it happens very rarely, the Linux can be corrupted like any other
operating system whether it is a Windows, Android, Mac or any other OS.
If the Linux or other parts of the HD/SSD are corrupted, there is still no need to replace the HD/SSD,
at least not before the recovery procedure is executed. This procedure is comparable to the
procedures necessary to restore a Windows, Android or Apple OS to a previous state.
In a Scan2Net® scanner, an image of the Scan2Net Linux is stored on the
Recovery Partition at certain times. These image storage times are at the
time of manufacturing and also at all times when an HD/SSD needed to be
replaced.
The Recovery Key, shown on the right, is an accessory included with every
scanner and can be used to invoke the recovery procedure. The recovery
procedure is a simple 11 step process.
Recovery key
Begin Recovery Process to Restore a HD/SSD

ATTENTION!
Make sure that you know the scanner’s IP address, subnet and gateway valid for the
network or have the network administrator available.
Step Action
1 Power down the scanner via the start button.
2 Plug in the recovery key to the connector on the back of the scanner.
Power up the scanner via the start button. The recovery procedure starts immediately. It
replaces the corrupted content of the Scan2Net Linux partition with the content of the
3
recovery partition. This process takes up about 10 - 15 minutes. At the end, it powers down
the scanner.
ATTENTION!
Make sure that this process is not interrupted by a hard shut down or power failures. If
this process is interrupted, a loss of the recovery partition is possible, making it
mandatory to physically replace the HD/SSD.
The following process cannot be influenced by the user. It is not necessary to understand the
following description in detail and you can go to step 4.
The recovery process sends status messages to the touchscreen, showing you the progress of
recovery, step by step. The ## symbols represent ciphers that vary depending on the actual hardware
and S2N firmware version.
➢ First, the recovery process initializes the scanner’s hardware components and starts several
daemons required to start the restoration of the firmware partition.
➢ Then the recovery process checks the status of the splash screen:
Setting Splash screen progress to 30% …
Splash is not active. No Update needed.
➢ It sets up a Linux console, sets kernel runtime parameters and initializes the recovery partition:
* Setting up Linux console …
* Setting kernel runtime parameters …
rc (#####) used greatest stack depth: ##### bytes left
INIT Entering runlevel: 5
/sbin/recovery/restore …
➢ It saves operation data:
======================================================
Saving Operation data ….

======================================================
➢ It creates and mounts a new file system:
creating file system on /dev/sda1 …
mke2fs #.##.# (Day-Month-Year)
mounting /dev/sda1 on /mnt ….
➢ It displays the following warning that the recovery procedure must not be interrupted:
+-------------------------------------------------------------------------------------+
| RESTORING SYSTEM: THIS CAN TAKE UP TO 30 MINUTES. |
| THE DEVICE WILL SHUTDOWN ITSELF AFTER COMPLETION. |
| DO _NOT_ TURN OFF POWER DURING THIS PROCESS !!! |
+-------------------------------------------------------------------------------------+
➢ Then it starts to restore directories:
restoring /bin
restoring /boot
restoring /etc
restoring /home
restoring /lib
restoring /lib64
restoring /media
restoring /root
restoring /sbin
restoring /srv
restoring /usr
➢ At this point, patience is required. The restoration of /usr takes at least 10 minutes and can take
much longer, depending on the size of /usr as well as on hardware parameters. After the
restoration of /usr is completed, recovery proceeds.
➢ It creates several mount points and empty directories und updates the file system table of the
main system:
======================================================
Creating several mountpoints and empty directories ….
======================================================
updating main system fstab ….
======================================================
➢ It updates the boot loader and adds some components:
======================================================
Added s2n *
Added safe-s2n
Added recovery
Added safe-recovery
======================================================
unmounting /dev/sda1
======================================================
➢ After the partition /dev/sda1 has been restored successfully, recovery starts to restore the next
partition:
======================================================
creating file system on /dev/sda2 …
mke2fs #.##.# (Day-Month-Year)
mounting /dev/sda2 on /mnt …
restoring /opt/*
➢ Recovery proceeds in the same way to restore further partitions.
➢ Once all partitions, operation counters and journals are restored, you will be notified that the
restoration was successful:
recovery restore completed
➢ At this point, the run level is switched back to 0 and all active daemons and other processes are
stopped. After several more status messages the scanner powers down automatically.
4 Wait until the scanner has powered down.

5 Remove the recovery key from the connector on the back of the scanner.
6 Power up the scanner via the start button.
ATTENTION!
After this procedure is done, all network credentials are lost. Most important is that the
default IP address is now reset to the factory default 192.168.1.50.
After the recovery procedure is executed, the scanner is in the same condition as it was before the
last image was stored in the recovery section. Most likely the recovery partition was created at the
time of manufacturing which implies that all Customer Settings are lost. Only the option keys
installed at the time of manufacturing are restored from the recovery partition.
It is therefore necessary to change the defaults of IP address (192.168.1.50), subnet (255.255.255.0)

and gateway (192.168.1.50) to settings required to access the respective network. These settings are
most likely the ones the scanner had before the HD/SSD recovery became necessary.
Passwords: Default after recovery procedure is executed.

Poweruser Poweruser
Admin 123456 = last 6 digits of the serial number
7 Access the scanner through a web browser at 192.168.1.50.

8 Login at level Poweruser and change the Network Configuration as required.
9 Log on to the service portal and download the latest firmware version for this scanner.
10 Return to the scanner at level Poweruser and update the scanner with this firmware.
Reboot the scanner and tap Adjustments in the Adjustments & Support section.
11 Start with White Balance and go through the setup procedure as described in the setup
manual.
12 Restore all other settings, templates and option keys purchased after delivery.
End Recovery Process to Restore a HD/SSD
➢ If you backed up your settings in the past, you can restore them with the Restore Settings button
in the Administrative Settings section. Otherwise you must restore all required settings
manually.
➢ Restore Settings is only possible if the backup file originates from the scanner to be restored or
from another unit of the same device type and model, and if it was created with the same
firmware as is active at the time of restoration.
➢ In case that firmware updates were published after you backed up the settings, two extra steps
must be added to the restoration procedure.
ATTENTION!
Restore Settings restores user settings and data, authentication and billing data,
initialization data of lamps and book cradle and output templates.
It does not restore user defined scan templates.
Begin Restore Settings

7 Access the scanner through a web browser at 192.168.1.50.
8 Log on at level Poweruser and change the Network Configuration as required.
Log on to the service portal and download both the latest firmware version for this scanner
9
and the firmware version that was active at the time of backup.
10 Return to the scanner at level Poweruser and update the scanner with this firmware.
Reboot the scanner, log on at level Poweruser, tap Restore Settings in the Administrative
11
Settings section and upload the backup file.
12 Update the scanner with the latest firmware.
Reboot the scanner and tap Adjustments in the Adjustments & Support section.
13 Start with White Balance and go through the setup procedure as described in the setup
manual.
14 Restore all other settings, templates and option keys purchased after delivery.
End Restore Settings
It is recommended to backup settings and scan templates after every firmware update and after
every change of settings or templates.
12.4. HD/SSD Hardware Failure

Sometimes it might not be possible to restore the content of the HD/SSD because there is a
hardware related problem with the main storage device. If the system is still operable, a variety of
test functions are available on the service site of the scanner.
Access the scanner via a web browser. Log on as Poweruser. Open the Harddisk Test Suite and go to
section Harddisk Analyzer.
Begin HD/SSD Analysis

Step Action
Health status
The result is either PASSED or FAILED and is a summary of the detailed S.M.A.R.T data.
1
You will presumably never get the result FAILED, because in this case, it is rather unlikely that
you can log on and execute one of the Harddisk Analyzer functions.
Show S.M.A.R.T. Data
S.M.A.R.T. is an industrial standard monitoring and analyzing tool for HD/SSD.
In WideTEK and Bookeye scanners, it monitors several processes while the scanner is running
2
and shows the result of their analysis here. For further information on S.M.A.R.T data in
general, see http://www.linuxjournal.com/node/6983/print or
https://en.wikipedia.org/wiki/S.M.A.R.T.
Perform Media Check
Checking the HD usually takes about 60 to 70 minutes, depending on the storage capacity;
checking the SSD takes about 10 to 15 minutes. From various indicators, the tool estimates
the probability of a HD/SSD failure. This can help you decide if or when the HD/SSD should be
3
swapped.
After this check is finished, it updates the S.M.A.R.T. Data details.
For further information on S.M.A.R.T data in general see
http://www.linuxjournal.com/node/6983/print or https://en.wikipedia.org/wiki/S.M.A.R.T.
End HD/SSD Analysis
If the HD/SSD has to be exchanged, follow these procedures.
12.5. Exchange the HD/SSD

CAUTION
Never open a scanner without completely disconnecting it from the external power
supply. Scanners operate from 24V or 19V external power supplies but higher voltages
may exist inside the scanner.
ATTENTION!
It is mandatory to replace the defect HD/SSD by the original spare part from Image
Access. Only then it is equipped with the correct base system, required to restore your
device to a fully functional scanner.
Computer assembly S2N-BG-ITX1-B Mainboard IMB-151 with SSD

(Mainboard QM77) with HD
The following steps require a PC to access the scanner via a web browser. It is also mandatory to
access the customer service portal through the Internet. If you experience trouble make sure that the
web browser does not cache web contents and reloads web sites every time.
Begin Process to exchange a HD/SSD

Step Action
1 Remove power completely from the scanner.
2 Remove the HD or the SSD and put the new one in place.
Power on the scanner and access it via a web browser on the default IP address
3
192.168.1.50. It displays the following screen:
Access the scanner through

its default IP address
192.168.1.50.
Base system of new HD/SSD,

varies depending on the
device type.
Steps 4 to 8 explain in detail

how to do this.
Ignore this message, it is

significant only at the time of
manufacturing.
Follow steps 4 to 8.
First boot after HD/SSD exchange shows a screen like this
The following has happened after the exchange of the HD/SSD:
➢ The replacement HD or SSD contains basic firmware but lacks individual settings and functions. A
couple of additional actions need to be taken to reestablish device specific functions, settings
and default options
➢ The first action is to report the change of the scanners HD/SSD in a Maintenance Report to the
support portal. The support portal will create a firmware for the scanner which contains the
factory settings and the latest firmware.
Report the HD/SSD exchange in the customer service portal at:
https://portal.imageaccess.de/index.php?page=Service_HDDMainboard&lang=en
4
Open the Service Menu and select HDD/Mainboard Swap and enter the full serial number.
(f.e. BE4-SGS.V2-12345678)
➢ In the very unlikely case, that the scanner’s mainboard was changed in the past and the serial
number on the back of the scanner is not updated, you can construct the current serial number
yourself by adding the 12-digit MAC address of the device name, e.g. WT36CL-600-
123456123456. The Mac address is found on the network port of the ITX boards.
➢ QM77 board: Always use the first LAN port which is the one toward the center of the board.
➢ IMB-151 board: This board is equipped with only one LAN port.
5 Fill in the New HD/SSD Information and hit the send button.
Maintenance Report Form: Blue fields are filled in automatically
After about one minute, the server will have prepared two files for you to download.
HD/SSD image with latest firmware version

and device specific data and settings
PDF of the report used for these

files including all option keys
Download both files. The first file contains the latest firmware and all factory settings for the
6
serial number specified. It does not work on any other scanner.
ATTENTION!
This firmware update will install only once and only on the original spare part HD/SSD
After it is installed on the new HD/SSD, only regular update files will be accepted.
The second file, HD/Mainboard Maintenance Report, summarizes all actions and files generated. It
will also list keys for all default options as well as all options purchased prior to the HD/SSD failure.
Since the serial number does not change if only the HD/SSD is swapped, the Maintenance Report
shows no new keys.
Return to the scanner and tap the Browse button. Select the previously downloaded file
7 DeviceType-SerialNumber-s2nfirm-x.xx.zip and tap the Send button. Wait until you see the
following OK message:
The actual firmware versions

depend on the specific
scanner.
Screen shot of successful HD/SSD reconstruction
8 Wait until the scanner has powered down.
No further firmware update is required now.
Passwords: Factory default, after the unique reconstruction firmware is installed on the new HD/SSD.

Poweruser Poweruser
Admin 123456 (Last 6 digits of serial number)
Power up the scanner and access via a web browser at 192.168.1.50. Log on with Poweruser
9 login and password. Tap the Network Configuration button in the Base Settings section.
Setup the network as required.
Proceed with further Base Settings, such as Templates, Scan Settings Templates,
10
Watermarks or whatever you require.
Tap the Installed Options button in the Updates and Uploads section and check if all
previously available option keys are active (green). All currently valid option keys (default
11
keys and keys purchased prior to the HD/SSD replacement) are listed in the maintenance
report and can be entered manually.
➢ You can also retrieve these keys from the customer service portal free of charge and enter
them with copy and paste.
➢ If you backed up settings in the past, you can restore them with the Restore Settings button
in the Administrative Settings section instead of restoring all required settings manually.
➢ Restore Settings is only possible if the backup file originates from the scanner to be restored
or from another unit of the same device type and model, and if it was created with the same
firmware as is active at the time of restoration.
➢ It is recommended to backup settings and scan templates after every firmware update and
also after every change of settings or templates.
ATTENTION!
Restore Settings restores user settings and data, authentication and billing data,
initialization data of lamps and book cradle and output templates.
It does not restore user defined scan templates.
Finally, return to the Poweruser Main Menu and tap the Adjustments button in section
12 Adjustments & Support. Tap the White Balance button and follow the instruction on the
next screen.
End of Process to exchange a HD/SSD
12.6. Troubleshooting Errors during HD/SSD Swap
Begin Troubleshooting “Repair Archive: Wrong MAC”

1 The following error message occurs.
The ZIP file is intact but the MAC address, which consists of the last 12 digits of the serial number,
and the MAC address of the scanner do not match
Error causes
➢ You mistyped the device type or serial number in the service portal or
➢ You mistakenly entered the device name of another scanner in the service portal or
➢ You swapped the mainboard in the past and did not return the signed maintenance report to the
factory afterwards.
In the latter case, send the signed maintenance report containing the current serial number
2 to support@imageaccess.de. The support team will update the device database to make it
possible to create the matching reconstruction ZIP file.
In all cases, go back to step 4 of the Process to exchange a HD/SSD 4 and make sure that
3
device type and serial number of the scanner is correct and valid.
End Troubleshooting “Repair Archive: Wrong MAC”
Begin Troubleshooting “Package check failed”
The successful upload indicates that the name of the ZIP file matches the device name of the scanner
but cannot be installed.
Error causes
➢ The ZIP file is damaged.
Go back to step 4 of the Process to exchange a HD/SSD 4 and make sure that device type and
2
serial number of the scanner are correct and valid.
End Troubleshooting “Package check failed”
Begin Troubleshooting “Checking HDD version FAILED”
HD/SSD reconstruction can fail under certain conditions
Error causes
➢ You tried to install the HD/SSD reconstruction file on an active Scan2Net HD/SSD.
Install the original spare part HD/SSD. The reconstruction file can only be installed on a
2
factory formatted HD/SSD, which is available as a spare part.
End Troubleshooting “Checking HDD version FAILED”
13. Paper Sensors

13.1. Operation of Paper Sensors

Paper sensors in WideTEK sheet feed scanners are used to detect the presence of a document in
front of the first set of transport drums. Depending on the scanner type, there are one, two or three
sensors present. All positions are triggering the same process, which is to feed the document. The
time it takes from sensing a document to the actual start of the transport is controlled via the
Transport settings menu of each scanner and it´s default is one second. The following table lists the
sensor type and their position for each of the scanners.
Scanner Sensor left Sensor center Sensor right

WT36-600, WT44-600, WT48-600 S2N-E-PS3-B S2N-E-PS3-B S2N-E-PS3-B
WT36CL-600, WT48CL-600 S2N-E-PS4-A S2N-E-PS4-A
WT36C-600, WT48C-600, WT36DS-300, WT36DS-600 S2N-E-PS3-B (1)
(1) Some older scanners may have a S2N-E-PS1-B board
13.2. Paper Sensor S2N-E-PS3-B

WT12-600 WT36-600 WT36C-600 WT36CL-600 WT36DS-300
The sensor S2N-E-PS3-B is the latest version and a direct replacement for the older S2N-E-PS3-A. The
main difference is that the S2N-E-PS3-B has a sensitivity control in the form of a potentiometer. The
S2N-E-PS3-A is discountinued, only the S2N-E-PS3-B is available as a spare part.
Sensor 1
Sensitivity
controll
Control Status LED
controll Sensor 2 controll
controll
Output
Input control
contr l
Paper sensor S2N-E-PS3-B,
oll connector side Paper sensor S2N-E-PS3-B sensor side
Paper
sensors of the type S2N-E-PS3-B can be chained up to four. A flat ribbon cable connects all paper
sensors, the last one’s output connects to the main controller. The two sensors are working in
parallel which means, if either one of the sensors detects a document, the output will become active.
The green status LED will light up if a reflective surface is detected by either of the two sensors.
13.3. Adjust Sensitivity of the Paper Sensor S2N-E-PS3-B
The sensitivity of the sensors may need to be adjusted. The following situations might make this step
necessary
➢ Very thin or transparent paper does not transport at all or scan is interrupted. The sensitivity
of the sensors is too low.
➢ Scanner sometimes tries to pull in a document although no document is present. This can be
caused by the ambient light level being too high. The sensors are especially sensitive to
infrared light caused by daylight. Try shielding the scanner from daylight (using blinds) or
reduce the sensor’s sensitivity.
As with any other adjustment, first make sure that the sensors, the surrounding area and the
opposite area are clean. Put the proper white calibration target into the scanner so that the sensors
will see the bold black bar on the white calibration sheet. The scanner might pull in the target but it
will be returned to its original position.
Sensor Adjustment
Position (on black bar)
Begin Process to adjust paper sensor S2N-E-PS3-B

Step Action Result
Turn the Sensitivity Control counterclockwise until the Status LED turns
1 completely off. Make sure the sensors are directly under the black area of the
calibration sheet.
Turn the Sensitivity Control clockwise until the Status LED turns completely on.
2
The scanner might pull in the target but it will be returned to its original position.
Turn the Sensitivity Control clockwise another 1/8th of a turn (1). This will add
more sensitivity to allow onion skin transparent paper and other extreme
3
document material to be detected. If you have document that is not working
properly, use that document to make this adjustment
4 Repeat this for all sensors in the scanner.
End Process to adjust paper sensor S2N-E-PS3-B
(1) The newer WT36-600 and WT48-600 have black

painting around the holes in the lower sheet metal.
This allows much higher sensitivity therefore a ¼ to ½
turn can be added.
13.4. Adjust Sensitivity of the (old) Paper Sensor S2N-E-PS1-B
There are some S2N-E-PS1-B sensors in the field, which have a sensitivity control with wires attached
to the board. These behave exactly opposite to what was described in the above procedure.
Begin Process to adjust paper sensor S2N-E-PS1-B

Step Action Result
Turn the Sensitivity Control clockwise until the Status LED turns completely off.
1
Make sure the sensors are directly under the black area of the calibration sheet.
Turn the Sensitivity Control counterclockwise until the Status LED turns
2
completely on.
3 Turn the Sensitivity Control counterclockwise another 1/8th of a turn.
4 Repeat this for all sensors in the scanner.
End Process to adjust paper sensor S2N-E-PS3-B

13.5. Paper Sensor S2N-E-PS4-A
The sensor S2N-E-PS4-A is a new development and needs no adjustment.
Sensor 2
controll
Sensor 1
controll
Output
control
l
Input
control
S2N-E-PS4-A connector side l S2N-E-PS4-A sensor side
The sensor’s readings can be accessed via the Hardware Test Suite:
Sensor
Test
control
l
Values if no document is detected Values with a white sheet of paper detected
The sensor’s empty reading must be below the marked line (not present in the left diagram) or below
the value of 25, whichever is lower. The sensitivity of the sensors is adjusted during the white
balance procedure. At this time the empty readings, plus an offset of 3, will be the new threshold.
The sensitivity of the sensors may need to be adjusted. The following situations might make this step
necessary
➢ Very thin or transparent paper does not transport at all or scan is interrupted.
➢ After warming up or cooling down or after a longer transport, the sensors falsely detect
paper or do not detect paper any more.
As with any other adjustment, first make sure that the sensors, the surrounding area and the
opposite area are clean. Put the proper white calibration target into the scanner and perform a white
balance. This will also calibrate the sensors.
13.6. Troubleshooting Sensor Mechanical Issues
No Paper detected This is the normal condition of a paper sensor. The reflective
paper sensor consists of an infrared sender and an infrared
IR-Sender IR-Receiver receiver. The sender emits IR light continuously through a
Paper hole in the upper sheet metal. The lower sheet metal also
has a hole, which is larger than the beam size. If the beam is
not reflected, no paper is detected.
Paper detected If an object (paper, mylar, transparencies, sepias etc.) blocks

the hole in the upper sheet metal, the beam is partially
IR-Sender IR-Receiver
reflected and the IR receivers will receive a signal. The
Paper strength of the signal largely depends on the infrared
properties (not the visible light properties) of the object.
False detection In the case that the upper and the lower part of the scanner
are not aligned correctly, a partial reflection at the edge of
IR-Sender IR-Receiver
the hole can trigger a false detection.
➢ Check mounting position of both sheet metal parts
➢ Check and correct alignment at the hinges
Shift
No detection In the case that the upper sheet metal and the sensors are
not aligned correctly, the partial blocking of the IR beam can
IR-Sender IR-Receiver prevent detection or lower it´s sensitivity.
➢ Check mounting position of sensors
Shift The sensors with a control LED in the middle can be checked
by ensuring that the LED is exactly centered to the hole.
False detection Some scanners do not have an open hole in the lower sheet
metal, but have a piece of black plastic covering the hole.
IR-Sender IR-Receiver The plastic is not reflective for IR light, but excessive dust
may cause some false detection.
➢ Check and clean the plastic cover of the lower hole
Dirt
14. Camera Optical Adjustment WT12, 25 Flatbed Scanners

14.1. Theory of Operation of Camera Unit

Scan line
Skew
adjustment
screws d Le
Le d
Protective glass
Light path image side Lense

Mirror 1
Focus
adjustment
CCD
screws
sensor
Adjustment CCD sensor

screw A
Adjustment
Mirror 2
screw B, C
Mirror 3
Light path object side
Schematic view of camera unit
The main axis of the optical path starts at the position marked as Scan line. The track length of the
camera is approximately 450mm long and is named Light path object side in the above drawing. The
light from the object first passes the Protective glass, which is sealed and ensures protection against
dust and other environmental effects. The light is then reflected by the fixed Mirror 2 toward Mirror
3, which is the only adjustable mirror. There are three adjustment screws named A, B and C.
The three screws named Resolution adjust are used to adjust the total track length of the camera
box which defines the resolution. Adjusting the track length is necessary to compensate for mounting
position tolerances, focal length tolerances of the lens, thickness and mounting tolerances of the
mirrors and tolerances of the main case of the camera box. Mirror 3 reflects the light toward Mirror
2 again, effectively compensating some of the tolerances of the angles of mounting the mirrors.
The light beam is reflected through Mirror 3 into the lens. Mirror 3 is also fixed to the main frame of
the camera box. The lens is a custom-made part designed exclusively for Image Access. After passing
through the lens, the light travels along the distance Light pass image side and hits the CCD.
The CCD is mounted on a bracket which can be slightly tilted via the two Skew adjustment screws.
These compensate for small skew angles introduced by mounting tolerances.
Proprietary technology of Image Access finally converts photons to digital data with a resolution of
48 bits (RGB), which will be sent to the computer via USB 3.0 and be processed in the computer at a
later stage to form the required images.
The flatbed scanner design is simple

but very reliable. Instead of multiple
mirrors which move under the glass
plate, the WideTEK flatbed scanners
move the complete camera
assembly, including the lights,
under the glass plate. This not only
makes the design simple, it also
reduces potential maintenance
efforts to a minimum.
Basically, the hermetically sealed

camera box runs back and forth
under the glass plate.
The glass plate has some invisible but

important features printed on the bottom.
They are hidden under the upper and
lower horizontal black bars and are called
stitching markers. With these markers, it is
possible to determine the y-position which
is the position in the direction of
movement of the camera box. It is also
possible to measure the x-position, the
resolution and in case of a multiple camera
system, the relative overlap of the two
cameras.
At power on, the scanner will search for the stitching markers in the back and determine the correct
starting position. The starting position found via the stitching markers is a couple of milimeters away
from the end position switch at the far back of the scanner. This position can change due to thermal
expansion and other small movements of mirrors, driving belts position switches and the like. This is
automatically compensated for by the Auto Measurement routine which is invoked at power on and
in intervals of a couple of minutes if the scanner is idle. After power on, these intervals are shorter
and when the scanner is on for a longer period of time, the intervals become longer.
➢ Every couple of minutes the Auto Measurement function will correct the vertical position (y-
offset) of the camera system automatically.
➢ During this measurement, the lamps are switched on and the scanner might move slightly.
➢ This function must be disabled when adjusting the cameras.

14.2. Optical Adjustment of Camera Unit
Sometimes, it may become necessary to adjust the camera assembly in the field. This is a very
delicate process and there is no safe way back if the process is not performed in the proper way.
Therefore, you should not start if you have not fully understood the content of this chapter.
Also, each of these settings has a slight influence on the other settings. If you are not experienced,
write down all values of a given camera before you start the adjustment process. This is especially
important if you must go through more than the camera y-offset adjustment. After each adjustment,
check the other settings and correct if necessary. Always try to work in as small as possible
increments.
The following procedure starts with adjusting the y-offset. This is the offset in the scanning direction.
If the glass plate shifts to the front or back, it will influence the y-offset. However, each power on
cycle will measure this values and will compensate internally for these shifts. The only remaining y-
offset which needs attention is the difference between two cameras and this is described in the
following chapter.
The WT25 (shown here) has two cameras and the WT12 has only one camera. Cameras are
numbered, starting at the left side (viewed from the front of the scanner) with number one.
Camera assembly WT25 seen from the front
C Camera 1 A B Camera 2
Each camera in the camera box has three adjustment screws marked A, B and C. The four screws in
the center of the camera are used for focus adjustment and are not field serviceable.
Begin Process to Adjust Camera y-Offset
This procedure will only adjust the difference between the two cameras. As long as the y-offset of as
each camera is not above +-3, nothing needs to be adjusted.
Step Action
1 Open the cover of the scanner to get access to the back of the camera unit.
Use a hexagon head ball screwdriver, size 3 mm to access the adjustment screws. Avoid
2 pushing against the adjustment screws since this can have an unwanted effect on the
measurement.
3 Login as Admin, tap on Adjustments in the Adjustments & Support section.
Tab on Auto Measurement off to stop the automatic y-offset correction described in the
4
chapter Mechanical Design of the WT12, WT25.
Tab on Fix Camera Box to move the camera box to its fixed position which was used for the
5
initial factory adjustment.
6 Tab on Camera Box Adjustment and wait a couple of seconds.
A window like the one

on the right will appear.
The blue boxes represent

the tolerance fields for
the adjustment. The
position of the red
crosshairs represents the
current position of the
left or right side of the
camera´s view. If the
crosshair is inside the
blue box, the scanner
can compensate for the
remaining offsets
automatically. It is still
best if the crosshair is as
close as possible to the
center for the maximum
safety margin.
ATTENTION!
These measurements are done using the stitching markers printed on the glass plate. It
is important that the scanning glass plate is in its correct position. If you are not sure,
push the glass plate all the way to the back.
Turn screw A VERY CAREFULLY and slowly clockwise to move the red crosshair up or
counterclockwise to move the red crosshair down. The middle position is the correct one, the
7 values should be in a range of +- 3. For each small movement, you should wait at least three
seconds until a new measurement has been taken. If you are not sure whether your browser
updated the measurement, press SHIFT F5 to reload.
A A
C B C B
Turn the screw A counterclockwise to move the Turn the screw A clockwise to move the red
red crosshair down. crosshair down.
End Process to Adjust Camera y-Offset
Begin Process to Adjust Camera x-Offset

Turn screw C VERY CAREFULLY and slowly clockwise to move the red crosshairs to the right or
1
counterclockwise to move the red crosshairs to the left.
A A
C B C B
Turn the screw C clockwise to move the red Turn the screw C counterclockwise to move the
crosshair right. red crosshair left.
End Process to Adjust Camera x-Offset

Begin Process to Adjust Camera Resolution
Turn all screws VERY CAREFULLY and slowly clockwise by precisely the same amount to move
1 the red crosshairs together which decreases the resolution. Turn them counterclockwise to
increase resolution.
A A
C B C B
Turn all screws clockwise by precisely the same Turn all screws counterclockwise by precisely the
amount. This decreases the resolution. same amount. This decreases the resolution.
End Process to Adjust Camera Resolution
Since all adjustments are slightly interdependent repeat these steps after larger adjustments were
necessary in any of the processes.
At the end of these adjustments the scanner should be power cycled and the following procedure
should be performed again.
Begin Process Final Check

2
Tab on Fix Camera Box to move the camera box to its fixed position which was used for the
3
initial factory adjustment.
5 Verify that all offsets are in the range of +-3.
End Process Final Check
The following adjustments only need to be performed in very rare cases therefore the description is
grayed out.
A camera might also experience some skew. Skew means that the measured left and right end of the
CCD line is not perfectly horizontal. The CCD bracket is mounted on three screws; one is fixed on a
washer and not service accessible in the center, the other two allow a slight skew to be applied to
the bracket. You should only attempt to adjust the skew in the field if the difference is +-5 or more.
Skew adjustment screws camera 1
Begin Process to Adjust Camera Skew

The access to the skew adjustment screws is at a different position than the measurement position.
You need to move to the Skew Adjustment Position, carefully turn the screws and return to the
Measurement Position for the measurement
Use a hexagon head ball screwdriver, size 2 mm to access the skew adjustment screws. Avoid
1 pushing against the adjustment screws since this can have an unwanted effect on the
measurement.
3
If the skew between the left side and the right side of each camera is between +-3 nothing needs to
be done. Otherwise continue with this process.
Write down the left and right y-offset values for the camera under test. Tab on Back to
5
Adjustment Menu
Tab on Go to Skew Adj. Position. The screws are now accessible through the holes marked
6
with the green arrows in the picture on the last page.
7 Carefully tighten one screw by 1/8 of a turn and loosen the other one.
Tab on Camera Box Adjustment for a new measurement and compare with previous results.
8
If the skew got worse repeat step 7 but reverse the direction.
9 Repeat steps 6 to 8 until skew is below +-3
End Process to Adjust Camera Skew
14.3. Troubleshooting “Out of Range Measurements”
The following screenshot shows the result of a failed measurement on camera #1:
It is beyond the scope of this manual to explain the measurements displayed in the image to the right
in detail.These measurements can be retrieved via the View Image tab.
However, there is one thing which can be done in the field. The measurement is still giving some
meaningful results on camera #1. The picture shows that the missing cross for camera 1 is out of the
negative range for measurement. Go back to Camera Box Adjustment screen and tap New Values to
start the measurement again. Turn the screw A of camera 1 clockwise to center the cross in the blue
box. In a second step turn screw C of camera 1 clockwise to move the crosses rightwards.
14.4. Troubleshooting “The Last Chance”
If all attempts adjusting the camera assembly failed, the camera assembly must be replaced and the
misaligned camera must be returned to the factory or the next service center.
There is one more chance to adjust the camera assembly in the field but this only the last chance.
There is also no guarantee for success.
Begin Process “The Last Chance”

Step Action
Carefully tighten (clockwise) screws A, B and C to the point where you feel a resistance.
1 Perform one turn per screw only and go to the next one. If all screws are at their end
position, go to the next step.
2 Untighten all screws by one full turn.
Carefully untighten (counterclockwise) screws A, B and C one by one. Turn each screw only by
3
¼ turn and make sure that they are completely in sync.
At each new position, a search with screw A should be performed. Turn screw A clockwise in
¼ increments twice and go back to the starting point by turning it counterclockwise by ½. Try
4
the other direction by turning screw A counterclockwise in ¼ increments twice and go back to
the starting point by turning it clockwise by ½ turn.
Carefully repeat steps 3 and 4 until a valid readout is shown or until the maximum amount of
5
cycles has expired. The maximum amount of cycles is 10 cycles.
At some point, the first valid measurements will appear. At this point continue with the
6
procedures described at the beginning of this chapter.
End Process “The Last Chance”
Final result of a very good camera adjustment
14.5. Finalize Camera Optical Adjustment

After the cameras have been adjusted you have to do the following steps:

➢ Tab on Stitching in the Camera Box & Stitching Adjustment section.

➢ Tab on White Balance in the White Balance Adjustments section.
15. Camera Optical Adjustment WT36 - WT48 Sheet Feed Scanner

15.1. Theory of Operation of Camera Unit

Mirror 3
Light path object side
Mirror 2 Adjustment
screw B, C
Adjustment
screw A
Light path image side

Lense
CCDFocus
Mirror 1 adjustment
sensor
screws
CCD sensor
Protective glass
d Le
Le d
Skew
adjustment
screws
Scan line
Schematic view of camera unit
The main axis of the optical path starts at the position marked as Scan line. The track length of the
camera is approximately 450mm long and is named Light path object side in the above drawing. The
light from the object first passes the Protective glass, which is sealed and ensures protection against
dust and other environmental effects. The light is then reflected by the fixed Mirror 2 toward Mirror
3, which is the only adjustable mirror. There are three adjustment screws named A, B and C.
The three screws named Resolution adjust are used to adjust the total track length of the camera
box which defines the resolution. Adjusting the track length is necessary to compensate for mounting
position tolerances, focal length tolerances of the lens, thickness and mounting tolerances of the
mirrors and tolerances of the main case of the camera box. Mirror 3 reflects the light toward Mirror
2 again, effectively compensating some of the tolerances of the angles of mounting the mirrors.
The light beam is reflected through Mirror 3 into the lens. Mirror 3 is also fixed to the main frame of
the camera box. The lens is a custom-made part designed exclusively for Image Access. After passing
through the lens, the light travels along the distance Light pass image side and hits the CCD.
The CCD is mounted on a bracket which can be slightly tilted via the two Skew adjustment screws.
These compensate for small skew angles introduced by mounting tolerances.
Proprietary technology of Image Access finally converts photons to digital data with a resolution of
48 bits (RGB), which will be sent to the computer via USB 3.0 and be processed in the computer at a
later stage to form the required images.
15.2. Optical Adjustment of Camera Unit
Sometimes it might become necessary to adjust the camera assembly in the field. This is a very
delicate process and there is no safe way back if the process is not performed in the proper way.
Therefore, you should not start if you have not fully understood the content of this chapter.
Also, each of these settings has a slight influence on the other settings. If you are not experienced,
write down all values of a given camera before you start the adjustment process. This is especially
important if you must go through more than the camera y-offset adjustment. After each adjustment,
check the other settings and correct if necessary. Always try to work in as small as possible
increments.
Begin Process to Adjust Camera y-Offset

Step Action
1 Open the cover of the scanner to get access to the back of the camera unit.
The WT36 (shown here) has three cameras, the WT44 and WT48 have four cameras inside one
camera assembly. Cameras are numbered, starting at the right side (viewed from the back) with
number one.
Camera assembly WT36 seen from the back
Each camera in the camera box has three adjustment screws. The adjustment screw openings in the
camera box are covered with self-adhesive stickers or plastic clips.
On the newest cameras (after 03/2017), the adjustment

screw caps are color coded. Adjustment screw A is green
because this is the most important one and in 95% of the
cases the only one which needs attention. The adjustment
screws B and C carry yellow caps.
ATTENTION!
In about 95% of the cases where a camera must be adjusted, only the position A screw is
needed. Although all field service adjustments are described in this document, you
should start with position A and see, whether this is good enough to solve the problem.
Login as Admin, tap on Adjustments in the Adjustments & Support section, tap on Camera
2
Box Adjustment in the Camera Box & Stitching Adjustments section.
A window like the one on the right

will appear:
The blue boxes represent the

tolerance fields for the adjustment.
The position of the red crosshairs
represents the current position of the
left or right side of the camera´s
view. As long as the crosshair is inside
the blue box, the scanner can
compensate for the remaining offsets
automatically. It is still best if the
crosshair is as close as possible to the
center for the maximum safety
margin.
ATTENTION!
is important that the scanning glass is clean and no parts are inside the paper path. The
background drums must also be clean in order to avoid incorrect measurements.
If all crosshairs seem to be shifted in one direction (up or down), there is one more potential cause to
look at before the cameras are adjusted. The camera might have shifted as a whole, relative to the
stitching markers on the glass plate.
Begin Optional Process to Relocate the Complete Camera

Untighten the four camera mounting screws on the sides of the camera assembly. Move the
camera box either to the front or the back until the crosshairs are close to the center. If, after
3
shifting the camera assembly, the crosshair positions are in a range of +- 3, no further action
should be taken.
End Optional Process to Relocate the Complete Camera
Remove the self-adhesive stickers or plastic clips to get access to the screws. Use a hexagon
4 head ball screwdriver, size 3 mm to access the positions A, B and C. Avoid pushing against the
adjustment screws since this can have an unwanted effect on the measurement.
Turn screw A VERY CAREFULLY and slowly clockwise to move the red crosshair down or
counterclockwise to move the red crosshair up. The middle position is the correct one, the
5 values should be in a range of +- 3 or less. For each small movement, you should wait at least
three seconds until a new measurement has been taken. If you are not sure whether your
browser updated the measurement, press SHIFT F5 to reload.
B C B C
A A
Turn the screw A clockwise to move the red Turn the screw A counterclockwise to move the
crosshair down. red crosshair up.
End Process to Adjust Camera y-Offset
The following adjustments only need to be performed in very rare cases, therefore the description is
grayed out.
Begin Process to Adjust Camera x-Offset
Turn screw C VERY CAREFULLY and slowly clockwise to move the red crosshairs to the right or
1
counterclockwise to move the red crosshairs to the left.
B C B C
A A
Turn the screw C clockwise to move the red Turn the screw C counterclockwise to move the
crosshairs to the right. red crosshairs to the left.
End Process to Adjust Camera x-Offset
Begin Process to Adjust Camera Resolution

Turn all screws VERY CAREFULLY and slowly clockwise by precisely the same amount to move
1 the red crosshairs together which decreases the resolution. Turn them counterclockwise to
increase resolution.
B C B C
A A
Turn all screws clockwise by precisely the same Turn all screws counterclockwise by the same
amount. This decreases the resolution. amount. This increases the resolution.
.
End Process to Adjust Camera Resolution
A camera might also experience some skew. Skew means that the measured left and right end of the
CCD line is not perfectly horizontal. The CCD bracket is mounted on three screws; one is fixed on a
washer and not service accessible in the center, the other two allow a slight skew to be applied to
the bracket. You should only attempt to adjust the skew in the field if the difference is five or more.
Skewed camera
Skew adjustment access
Skew minimized
Begin Process to Adjust Camera Skew

Use a hexagon head ball screwdriver, size 2 mm to access the skew adjustment screws. Avoid
pushing against the adjustment screws since this can have an unwanted effect on the
1
measurement. Try to tighten on one side and loosen on the other side. Turn in very small
increments and make sure you get a new measurement each time you adjust the screws.
End Process to Adjust Camera Skew
15.3. Troubleshooting “Out of Range Measurements”
The following screenshot shows the result of a failed measurement on camera #1:
It is beyond the scope of this manual to explain

the measurements displayed in the image to
the right in detail. These measurements can be
retrieved via the View Image tab.
However, there is one thing which can be done

in the field. The two lines on the left side of
the screenshot show the stitching markers
camera #2 uses. In a fully adjusted camera box,
the gray lines will lay inside the blue box. Even
if they are not both crossing the blue box, the
measurement is still giving some meaningful
results on camera #3. The reason this is not
the case on the left side is that the distance
between the gray lines is too wide.
At this time, you should turn screw A counterclockwise by 1/8th of a turn and get a new image. As
soon as the distance between these grey lines gets smaller, there will be a valid measurement and
the whole process can be performed again.
15.4. Troubleshooting “The Last Chance”
If all attempts adjusting the camera assembly failed, the camera assembly must be replaced and the
misaligned camera must be returned to the factory or the next service center.
There is one more chance to adjust the camera assembly in the field but this only the last chance.
There is also no guarantee for success.
Begin Process “The Last Chance”

Step Action
Carefully tighten (clockwise) screws A, B and C to the point where you feel a resistance.
1 Perform one turn per screw only and go to the next one. If all screws are at their end
position, go to the next step.
2 Untighten all screws by one full turn.
Carefully untighten (counterclockwise) screws A, B and C one by one. Turn each screw only by
3
¼ turn and make sure that they are completely in sync.
At each new position, a search with screw A should be performed. Turn screw A clockwise in
¼ increments twice and go back to the starting point by turning it counterclockwise by ½. Try
4
the other direction by turning screw A counterclockwise in ¼ increments twice and go back to
the starting point by turning it clockwise by ½ turn.
Carefully repeat steps 3 and 4 until a valid readout is shown or until the maximum amount of
5
cycles has expired. The maximum amount of cycles is 10 cycles.
At some point, the first valid measurements will appear. At this point continue with the
6
procedures described at the beginning of this chapter.
End Process “The Last Chance”
Final result of a very good camera adjustment

After the cameras have been adjusted you have to do the following steps:

➢ Tab on Stitching in the Camera Box & Stitching Adjustment section.

➢ Tab on White Balance in the White Balance Adjustments section.
16. CIS Optical Adjustment WT36CL - WT48CL Sheet Feed Scanner

16.1. Optical Adjustment of CIS Module

Necessary tools: Hex key size 1.5 and 2.5, hex key wrench 2.0 mm.
In very rare cases, it may be necessary to adjust the CIS module in the field. This is always mandatory
after the replacement of a CIS module or its FCC cable.
The WT36CL (shown here) has

three CIS modules, the WT48CL is
equipped with four CIS modules.
CIS modules are numbered,
starting at the left side (viewed
from the front) with number one.
CIS 1 CIS 2 CIS 3
Remove the cover of the scanner
upper unit and put it into service
position to get access to the CIS
modules.
Begin Process to Adjust a CIS Module

Step Action
1 Access the scanner via web browser and log on with user name and password Poweruser.
2 Tap on Adjustments in the Adjustments & Support section.
Insert the white balance test target WT36C-Z-01-A and follow the white balance process
3
described in the chapter White Balance.
Remove the white balance test target. The scanner is now in proper condition to adjust the
4
sharpness of the CIS modules.
5 Return to the web browser and log off from user level Poweruser.
Start the adjustment tool at http:\\ScannerIP\Scope.html, i.e. as per default
6
http:\\192.168.1.50\Scope.html.
Start screen of the adjustment tool
Scope.
Tap Start to begin the

measurement.
Insert a clean CSTT test target at

the position of the replaced CIS
module.
Move the CSTT test target using

the transport arrows on the touch
panel until the line pairs and black
triangles around the CSTT test
target are right beneath the CIS
module.
You will then see a pattern like the
pattern shown here.
Find the adjusting screws of the

respective CIS module, 4 screws for
each module, shown on the
example of CIS module 2.
One screw sits in the center of
each mounting bracket. Two Adjusting screws of CIS module 2
screws sit close to the middle of
the module.
Start with the two outer screws.

It does not matter which of the two
you adjust first.
Tighten the screw clockwise in half
turns until you see the respective
lines increase.
In the example, the left screw has
been adjusted first.
Should the CIS module be fastened

too tight, it may be necessary to
loosen the module a little bit to
allow adjustment.
Proceed with the second of the
outer screws in the same way.
In the example, you can now see

the difference on the right side.
Finally, adjust the two middle

screws. Turn both screws
alternately by half turns clockwise
until you see the medium lines
increase.
The CIS module is well adjusted,

when the blue lines of the Scope
tool reach the base line of the
graph.
7 After you have finished the adjustment of the CIS module, close the browser tab.
Reassemble the upper unit in reverse order of the description in chapter Open Scanner
8
Upper Unit.
End Process to Adjust a CIS Module

After the cameras have been adjusted, you should perform the following steps:


17. Component Replacement WT36-48

Some components of the scanner can be replaced in the field. Although the process is described in
detail and pictures also assist in doing everything correctly, it is always a good idea to take a couple
of pictures with your smart phone before you start to dismantle parts of the scanner. This is
especially important if electrical parts with cables and connectors are exchanged.
ATTENTION!
Necessary tools: Hexagon head ball screwdriver, size 2, 3 and 4 mm, also called Allen wrench.
17.1. Open Scanner Upper Unit

When you open the scanner upper unit, you will have access to the touchscreen, the power on
button, the motor and timing belt, the transport drums and the camera assembly.
Remove all screws from the scanning

glass holder and take the holder out.
Be careful not to touch the scanning
glass.
Remove all screws in the back of the

scanner to get the cover off.
Lift the cover up in the back and pull

the front slightly out to release the
cover
Turn the cover upside down and get

full access to touchscreen, touch
controller, power on unit and
exciter/speakers.
17.2. Open Scanner Lower Unit Front Access
When you open the scanner lower unit in the front, you will have access to the computer, the hard
disk, the fan and almost all connectors.
Remove the screws from the side

covers on the left and right. Remove
the side covers.
Loosen screws under the front bench

but do not remove them completely.
Remove all screws from the paper

guide bracket.
Take it completely out.
Now you have full access to the

computer, the HD and most of the
cables and connectors.
17.3. Open Scanner Lower Unit Back Access

When you open the scanner lower unit in the front, you will have access to the connectors on the
back, the power switch and additional cables.
Remove screws in the back on the

left and right side of the rear paper
guide.
Remove the screws on top of the

rear paper guide.
Lift the paper guide and pull it out to

the front.
17.4. Exchange Transport Drums
Necessary tools: Hexagon head ball screwdriver, size 1,5 mm. Jaw wrench 7mm.
Usually, it is only necessary to clean the transport drums. However, it may be necessary to exchange
them if they have been exposed to certain aggressive chemicals over an extended period of time.
The WideTEK 36 and 48 have four

transport drums of which 2 are
connected via a mechanical coupler.
Loosen the screws of the coupler

and the timing pulley.
Loosen the screws which hold the L-

shaped brackets with the bearing for
the drums. Do not remove them. The
brackets can slide to the side,
providing enough room to remove
the drums.
Do not remove screw circled in red.

This serves as a stopper for the L-shaped bracket with the bearing and
will define the final position if drums
are exchanged. Also, please ensure
that the front edge aligns perfectly
with the cross beam.
17.5. Troubleshooting Noisy Transport

It has been observed that sometimes the transport drums can produce a high pitched noise during
operation. In this case the bearings of the drum on the motor side will need some WD40 oil or other
lubricant suitable for a gliding bearing. In all documented cases of this noise, the cause was on the
motor side, nevertheless apply oil on all other bearings if problem persist.
17.6. Exchange Motor and Timing Belt
Necessary tools: Hexagon head ball screwdriver, size 2,5 mm.
The motors are extremely robust and almost never fail. This is due to the quality of the motor as well
as the fact, that our electronics drive the motors with controlled torque already avoiding overload on
the electrical side. If there is a problem with the drive train, it is most likely the timing belt. This
might be worn out or it has simply lost tension.
Disconnect cable. Remove both

screws and replace motor.
To adjust the timing belt tension,

first loosen the screw in the slot
hole. Push the motor out until
tension builds up. The correct
tension is reached if you can bend
down the timing belt only a few mm
or 1/10 of an inch.
17.7. Exchange Background Drum
Necessary tools: Hexagon head ball screwdriver, size 3 and 4 mm, ring wrench size 8, pliers
The background drums have

bearings at their end. Make sure not
to lose them when exchanging the
drums.
Starting in early 2017, a newer version will have a bore ring on each
end to secure the bearings.
17.8. Adjust Background Drum
The background drum (2) is pressed against two ball bearings (1)
which hold the background drum down. These ball bearings can be
adjusted to allow the background drum to form a slit between the
drum and the scanning glass.
To adjust it, you should fold a letter

size or A4 sheet of normal bond
paper (80g/m²) twice along its long
edge and place three of these folded
pieces of paper along the background
drum. Essentially, they will keep a
distance between the scanning glass
and the drum of approximately four
times the thickness. The pictures to
the right show the mounting screws
for the ball bearings.
After closing the scanner, adjust the position of the ball bearings in a
way that they sit on the background drum. Make sure they are not
touching any part of the sheet metal or each other.
17.9. Exchange and Reseat Compensator

Necessary tools: Hexagon head ball screwdriver, size 2,5mm
Older WT36 and WT48 scanners
with chassis versions A or B have
compensators which are located
over a spring plunger with a ball.
They are held in place with two

rubber grommets. If they are moved
towards the sides, the compensator
can easily be replaced. When a new one is installed move it to the spring plunger and make sure that
the grommets are at their intended position.
The WT6 and 48 of chassis C and higher are built with a different compensator. These compensators
are directly screwed onto the paper guide and therefore have a fixed position. If they need to be
dismantled, it should be ensured that they are centered in respect to the opening for the ball
bearings before the screw is tightened.
17.10. Exchange Camera Box
Necessary tools: Hexagon head ball screwdriver, size 2,5 and 3 mm
The camera box in the WT36 and 48 chassis A and B scanners are different from the ones in chassis C
and higher. From a service point of view , the difference is in the connectors, therefore they are not
interchangeable.
The chassis A and B cameras boxes have dedicated lamp connectors (1) and (2) and a 16pin flat
ribbon cable (3) per camera. The WT36 has three flat ribbon cables
and the WT48 has four cables.
The camera box is mounted to the side walls with two screws on
either side. The standoffs and the spacers are not part of a
replacement camera therefore they must be taken from the broken
camera.
The chassis C and higher cameras boxes have a dedicated power

connector in the form of a 2,5mm DC jack and one fixed USB3.0
cable per camera. The WT36 has three USB3.0 cables and the WT48
has four USB3.0 cables. The camera box is mounted to the side walls
with two screws on either side. The stand-offs and the spacers are
not part of a replacement camera therefore they must be taken from
the broken camera.
First disconnect the white power cable. The USB 3.0 cables are attached to the cameras permanently.
Remove all cable straps and take the USB 3.0 cables out before removing the camera. To access the
cables the side parts and the paper guide must be removed.
Because there is some play in the mounting of the camera box and the replacement camera box
might be adjusted slightly differently, a check of the correct Camera Box Adjustment must be
performed in any case. For details about the process, refer to the chapter Camera Optical
Adjustment WT36 - WT48 Sheet Feed Scanner. The following is the description of the check
procedure as well as the process to relocate the camera box as a whole in an attempt to avoid
readjusting the mirrors.
Begin Process to Adjust Camera Mounting Position

Login as Admin, tap on Adjustments in the Adjustments & Support section, tap on Camera
1
Box Adjustment in the Camera Box & Stitching Adjustments section.
A window like the one on the right

will appear:
The blue boxes represent the

tolerance fields for the adjustment.
The position of the red crosshairs
represents the current position of the
left or right side of the camera´s
view. As long as the crosshair is inside
the blue box, the scanner can
compensate for the remaining offsets
automatically. It is still best if the
crosshair is as close as possible to the
center for the maximum safety
margin.
ATTENTION!
is important that the scanning glass is clean and no parts are inside the paper path. The
background drums must also be clean in order to avoid incorrect measurements.
If all crosshairs seem to be shifted in one direction (up or down), the camera has shifted as a whole,
relative to the stitching markers on the glass plate.
Untighten the four camera mounting screws on the sides of the camera assembly. Move the
camera box either to the front or the back until the crosshairs are close to the center. If, after
2
shifting the camera assembly, the crosshair positions are in a range of +- 3, no further action
should be taken.
End Process to Adjust Camera Mounting Position
17.11. Adjust Upper and Lower Part
Necessary tools: Hexagon head ball screwdriver, size 4.
After heavy mishandling in shipping and other transportation, it has been observed that the upper
and lower parts are no longer aligned. This can lead to document skew, noise during scanning and
other effects.
➢ Check whether the sides of the upper and the lower part are flush.
➢ Check whether the slit between the upper part and the lower parts is even from the front to
the back of the unit.
If any of the conditions listed are met, the problem can be fixed via the hinges.
Begin Process to Adjust Upper and Lower Part

1 Remove the caps from the hinges.
2 Loosen all screws slightly.
3 Shift the upper part until the side walls are flush or at least equally spaced.
4 While pressing down the upper part tighten the screw again.
5 After the checks described above have been repeated, put the caps back in place.
End Process to Adjust Upper and Lower Part
18. Component Replacement WT36CL-48CL

Some components of the scanner can be replaced in the field. Although the process is described in
detail and pictures also assist in doing everything correctly, it is always a clever idea to take a couple
of pictures with your smartphone before you start to dismantle parts of the scanner. This is especially
important if electrical parts with cables and connectors are exchanged.
ATTENTION!
Necessary tools: Hex key, size 1.0, 1.5, 2.0 and 2.5 mm, also called Allen wrench.
18.1. Open Scanner Upper Unit

When you open the scanner’s upper unit, you can access the CIS modules, the touchscreen, the
power on button, the motor and timing belt, the transport drums and the mainboard.
Necessary tools: Hex key 2.5 mm
Remove all screws in the back of

the scanner to get the cover off.
Lift the cover carefully and pull out

the PC power on switch before you
put aside the cover.
Remove the screws from both

sides of the carrier bracket, one
screw at each side.
Loosen the screws which hold the
upper unit’s electronic carrier
bracket and its main carrier bracket
together, 4 screws each at front
and rear side.
Loosen them just enough to lift the
top.
Lift the electronic carrier bracket to

a 90° position and slide the two
screws on top of the carrier
bracket into the corresponding
slots on the rear side.
The electronic carrier bracket is

now in a stable upright position, Rear view of service position
ready for maintenance and repair.
Front view of service position
18.2. Replace a CIS Module

Necessary tools: Hex key 2.5 mm, hex key wrench 2.0 mm
Begin Process to Replace a CIS Module

1 Open the upper unit and put it into service position.
Open the upper drive unit at an

angle of about 45°.
Remove the 9 hexagon socket head
screws (2.0 mm) which fix the scan
glass rack to the upper unit main
carrier bracket.
Position of screws
Take off the scan glass rack.
Identify the CIS module to be

replaced. Find the mounting
brackets of this module.
Position of CIS mounting brackets
Take the FCC cable (CIS 2 in the

example pictures) out of the plastic
clip.
Remove the 2 hexagon socket head

screws (2.5 mm) from the right CIS
mounting bracket. Leave the
mounting bracket in place.
Just loosen the 2 hexagon socket
head screws (2.5 mm) from the left
CIS mounting bracket.
Release the CIS module from its

mounting brackets.
Each bracket holds the two mating

parts of the CIS module tight only if
the screws are fastened, so that
the module comes out easily.
The FCC cable is long enough to let
the CIS module lay on the paper
guide sheet metal.
Open the plastic clamp to take the

FCC cable out of the socket.
Replace the CIS module, put the FCC cable into the socket and secure it with the plastic
2
clamp. Make sure that the clamp sits tight.
Carefully pull the FCC cable back into the upper unit main carrier bracket and fasten the 4
3 hexagon socket head screws to hold the CIS module in place. Leave a bit of play to allow
sharpness adjustment later.
4 Slide the FCC cable back into the plastic clip.
Before you install the scan glass rack, make sure that the both the CIS module and the scan
5 glass rack are clean and free of dust. Put the scan glass plate back in place and fix it with all 9
hexagon socket head screws.
6 Leave the upper unit open and proceed with the camera adjustment.
End Process to Replace a CIS Module
18.3. Adjust Upper and Lower Part

Necessary tools: Hex key, size 4.
After heavy mishandling in shipping and other transportation, it has been observed that the upper
and lower parts are no longer aligned. This can lead to document skew, noise during scanning and
other undesirable effects.
➢ Check whether the sides of the upper and the lower part are flush.
➢ Check whether the slit between the upper part and the lower parts is even from the front to
the back of the unit.
If any of the conditions listed are

met, the problem can be fixed via
the hinges and the double ball
catches that hold the scanner
closed.
Begin Process to Adjust Upper and Lower Unit

1 Remove the caps from the hinges.
2 Loosen the screws of the hinges slightly.
Shift the upper part to the right and left until the ball bearings are centered with the
3
transport drums.
4 Tighten the screws of the hinges again.

It is not required to adjust the gap between upper unit and base unit. During step 1 through 4
5
the pneumatic springs automatically hold both units in correct position.
Finally, check if the double ball catches snap in properly. If this is not the case, loosen the
screws which fix the catches in the base unit. The screws sit in oblong holes which allow
6
adjusting the position of the catch. The easiest way to adjust the catches is to close the upper
unit. This brings the catch into proper position. Fasten the screws again.
7 Afterwards put the caps back in place.
End Process to Adjust Upper and Lower Unit
19. Spare Part Lists

19.1. Spare Parts WT12-600

Spare Part List WT12-600 Chassis A valid as of 01/2016
Recommended spare part: R
Order number Description
WT25-BG-63-A Assembly transport lock R

BET-1524-B1 EPS 24V, 6pin MiniFit, CEC Level VI R
S2N-Z-02-A Recovery key R
WT12-K-62-A Camera cable 20pin,900mm R
WT12-O-60-B Glas plate with silk screen 3mm, 386 x 574mm R
BE4-K-02-A Harness power supply Scanner
WT36C-K-08-A Foot pedal cable 0,6m
PATCHK6-SFTP-BL-0,5M Patch cable CAT6, S/FTP, blue, 0,5m
3101S Coupler R
2511-1E USB-A female with cable
17600N HDMI connector with flange
WT25-K-HDMI HDMI cable 1,0m
BE4-K-14-A Flat ribbon cable COM port 500mm
HA60251V4-999 Fan, 60*60*25mm, Sunon R
S2N-BG-ITX1-B Computer assembly R
ITX-K-20-A Adapter cable camera port 20pin, 150mm
WT12-K-63-A Motor cable RJ45-JST, 1m+0,35m, green
S2N-CB81-H3-A Camera box, 600dpi, 7500pix. 24V LED R
G070VW01V0 WXGA touch screen R
ITX-K-05-B Cable 30/20 EMB-Q77 - G070VW01, 1500mm
TSC-34-U-L Touch screen controller
BE4-K-07-A Cable touch screen controller - USB
S2N-E-PWRON-D Power on PCB R
PATCHK6-SFTP-RT-1M Patch cable CAT6. S/FTP, red 1m
160 604 00 Timing belt, T2,5x6x177,5mm, 71 teeth
150 999 00 Timing belt, T2,5x6x1557,5mm, 623 teeth
WT12-BG-64-A Assembly Lid
C6-6 Hinge detend 115° R
S2N-CB81-H3-A
WT12-O-60-B
WT12-BG-64-A
WT12-WA-01-A
S2N-Z-02-A
BET-1524-B1
S2N-FSC
S2N-BG-ITX1-B
150 999 00
TSC-34-U-L
160 604 00
C6-6
S2N-E-PWRON-D
WT25-BG-63-A
WT12-WA-01-A
G070VW01V0
PATCHK6-SFTP-RT-2M BE4-K-07-A
ITX-K-06-B WT36C-K-08-A ITX-K-20-A
BE4-K-02-A
WT25-K-62-A
WT36C-K-07-A
WT12-K-63-A
17600N
BE4-K-14-A
3101S
HA60251V4-999
ITX-K-05-B
PATCHK6-SFTP-BL-0,5M
WT25-K-HDMI 2511-1E
Spare Part List WT25-600 Chassis B valid as of 11/2016

S2N-Z-02-A Recovery Key R
WT25-K-61-A Camera cable 16pin, 750mm R
WT25-K-62-A Camera cable 20pin, 750mm R
WT25-O-60-A Glas plate with silk screen 3mm, 710 x 574mm R
PATCHK6-SFTP-BL-0,5M Patch cable blue 0,5m
3101S Coupler R
HA60251V4-999 Fan, 60*60*25mm, Sunon R
S2N-BG-ITX1-B Computer assembly R
S2N-CB82-H3-A Camera box, 600dpi, 2*7500pix. R
TSC-34-U-L Touch screen controller
WT36C-K-07-A Audio cable stereo, 3 pin, 3,5mm, 1,5m
160 604 00 Timing belt, T2,5x6x177,5mm, 71 teeth R
1058.0351-150JST Switch 1xUM, IP67, cable 150mm JST R
WT25-BG-64-B Assembly Lid
S2N-CB82-H3-A
WT25-BG-64-B
WT25-O-60-A
WT12-WA-01-A
S2N-Z-02-A
BET-1524-B1
S2N-FSC
S2N-BG-ITX1-B
150 999 00
TSC-34-U-L
160 604 00
C6-6
S2N-E-PWRON-D
WT25-BG-63-A
WT12-WA-01-A
G070VW01V0
ITX-K-16-A
PATCHK6-SFTP-RT-2M BE4-K-07-A
ITX-K-20-A
ITX-K-06-B WT36C-K-08-A
BE4-K-02-A WT25-K-62-A
WT25-K-61-A
WT36C-K-07-A
WT12-K-63-A
BE4-K-14-A
3101S 17600N
ITX-K-05-B HA60251V4-999
WT25-K-HDMI 2511-1E
Spare Part List WT25-650 Chassis A valid as of 07/2017

WT26-O-60-A Glas plate with silk screen 3mm, 747 x 574mm R
3101S Coupler R
S2N-CAP-PWRON PC power on switch, capacitive R
USB3.0 PANEL A-A 0,8 USB 3.0 Panel mount A-A, 800mm R
S2N-QM77-3120-8GB Assembly ITX with i3120, 8GB R
120 156 51 WXGA touch screen R
MXT640T Touch screen controller
TP72241 Cable touch screen controller - USB
1058.0351-150JST Switch 1xUM, IP67, cable 150mm JST R
WT25-BG-64-B Assembly Lid
S2N-CB82-H4-A
WT25-BG-64-B
C6-6
WT26-BG-63-A
WT26-O-60-A
S2N-Z-02-A
120 156 51
BET-1524-B1
S2N-QM77-3120-8GB
MXT640T
S2N-CAP-PWRON
3101S
17600N
160 604 00 150 999 00
2511-1E BE4-K-02-A BE4-K-14-A ITX-K-05-B
1058.0351-150JST ITX-K-06-B TP72241 PATCHK6-SFTP-BL-0,5M
USB3.0 Panel A-A 0,8
WT36C-K-08-A WT25-K-HDMI
WT25-K-63-A
19.4. Spare Parts WT36C-600
Spare Part List WT36C-600 Chassis A valid as of 08/2016

WT36C-Z-03-A Document return guide R
WT36C-Z-01-A White reference target 960x350mm R
WT36C-Z-02-A Stitching adjustment target 960x350mm R
S2N-E-ITX12V-C 24V/12V converter for ITX board R
ITX-K-01-A Harness 12V power ITX
ITX-K-03-A Harness front panel ITX
ITX-K-04-A Harness power on ITX
GH-U1A32 PCIe Riser to 1x PCI/5V 32bit slots R
AK-3191 Harness power supply riser
S2N-PCI4-D Scanner controller R
S2N-6.31SCSI2.5 Hard disk 2,5", base system 6.31/64bit R
RB126020BU Fan 60*60*20mm, 12V, 1,1A, 4-pin R
CU-ADAP-20 USB mountable adapter R
CU-10 USB cable AB 1000mm
WT25-K-HDMI HDMI Cable
WT48C-K-05-A Flat ribbon cable COM2, 1400mm
3101S Coupler R
WT36C-M-BU-13-A Pressure drum 21x470mm R
WT36C-M-BU-14-A Pressure drum 20x424mm, gray R
WT36C-K-01-A FCC-cable, raster 1,25mm, 12pol, 408mm
BE4-K-03-A Flat cable 16xAWG28, flexible, 1,5m
BE4-K-04-A Cable lamp power 1,6m
M116-A3C-A CIS 300/600dpi, 7488 pixel R
WT36C-M-HU-10-A Transport drum 24x488mm R
160 611 00 Timing belt T2,5x6x317,5mm, 127 teeth R
S2N-E-PS3-B Paper sensor R
PK244PDB Stepper motor 200 steps
WT36C-K-04-B Motor cable RJ45-JST, 1m, green
TSC-34-U-L Touch screen controller R
S2N-E-CIS3-A CIS controller 4 x M116-A3C-A R
WT48C-K-03-A Sensor cable 6/8pin 600mm
WT36C-K-07-A Audio cable stereo, 3,5mm, 1,5m
WT36C-Z-01-A
WT36C-Z-02-A
WT48C-M-HU1-0-A
WT36C-M-HU-10-A
ITX-K-06-B ITX-K-05-B G070VW01V0
S2N-E-PWRON-D TSC-34-U-L
PATCHK6-SFTP-RT-1M
S2N-E-CIS3-A
BE4-K-04-A
WT36C-K-07-A WT48C-K-03-A
WT36C-K-08-A ITX-K-03-A
CU-10
BE4-K-03-A
WT25-K-HDMI
17600N
160 611 00 WT36C-K-01-A
3101S WT36C-M-BU-14-A
WT48C-K-05-A
PK244PDB
WT36C-M-BU-13-A
WT36C-K-04-B CU-ADAP-20 M116-A3C-A S2N-E-PS3-B
S2N-Z-230 (EU) BET-1524-B1 S2N-Z-02-A WT36C-Z-01-A, WT36C-Z-02-A

S2N-Z-115 (US)
C6-3
S2N-E-ITX12V-C RB126020BU
AK-3191
S2N-QM77-3120-8GB
ITX-K-01-A
S2N-
6.31SCSI2.5 BE4-K-02-A
ITX-K-02-A ITX-K-04-A
BE4-K-07-A GH-U1A32
S2N-PCI4-D
19.5. Spare Parts WT48C-600
Spare Part List WT48C-600 Chassis A valid as of 08/2016

WT36C-Z-03-A Document return guide R
WT48-WA-01-A White reference target 1280x350mm R
CU-ADAP-20 USB mountable adapter R
CU-10 USB cable AB 1000mm R
WT48C-K-05-A Flat ribbon cable COM2, 1400mm
3101S Coupler R
WT48C-M-BU-13-A Pressure drum 21x635mm R
WT36C-M-BU-14-A Pressure drum 20x424mm, gray R
BE4-K-03-A Flat cable 16xAWG28, flexible, 2m
BE4-K-04-A Cable lamp power 1,6m
M116-A3C-A1 CIS 300/600dpi, 7488 pixel R
160 611 00 Timing belt T2,5x6x317,5mm, 127 teeth
PK244PDB Stepper motor 200 steps
WT36C-K-04-B Motor cable RJ45-JST, 1m, green
120 156 51 G070VW01 V0 incl. easyTP taped R
MXT640T easyTouch mXT640T easyUSB R
S2N-E-CIS3-A CIS controller 4 x M116-A3C-A R
WT36C-K-07-A Audio cable stereo, 3,5mm, 1,5m
WT48C-Z-01-A, WT36C-Z-02-A
WT48C-M-HU-10-A
WT36C-M-HU-10-A
ITX-K-06-B ITX-K-05-B 120 156 51
S2N-E-PWRON-D MXT640T
PATCHK6-SFTP-RT-1M
S2N-E-CIS3-A
BE4-K-04-A
WT36C-K-07-A WT48C-K-03-A
WT36C-K-08-A ITX-K-03-A
CU-10
BE4-K-03-A
WT25-K-HDMI
17600N
160 611 00 WT48C-K-01-A
3101S WT36C-M-BU-14-A
WT48C-K-05-A
PK244PDB
WT48C-M-BU-13-A
WT36C-K-04-B CU-ADAP-20 M116-A3C-A S2N-E-PS3-B
S2N-Z-230 (EU) S2N-Z-02-A WT36C-Z-01-A, WT36C-Z-02-A

BET-1524-B1
S2N-Z-115 (US)
C6-3
S2N-E-ITX12V-C RB126020BU
AK-3191
S2N-QM77-3120-8GB
ITX-K-01-A
BE4-K-02-A
ITX-K-02-A ITX-K-04-A S2N-6.31SCSI2.5
BE4-K-07-A GH-U1A32
S2N-PCI4-D
19.6. Spare Parts WT36CL-600
Spare Part List WT36CL-600 Chassis A valid as of 01/2017
Empfohlenes Ersatzteil: R
Artikelnummer Beschreibung
TR9CZ3420LCPN(R6B) Netzgerät 60 Watt Level VI R

WT36C-Z-01-A Weißabgleichvorlage 960x350mm R
WT36C-Z-02-A Stitching Testvorlage 960x350mm R
C6-3 Scharnier rastend 80°
WT36CL-BG-BU-04-A Andruckwalze 20x365mm R
2607NR Lift-O-Mat/06KS/15DR/WIGE/A=40/B=155/F1=100N
WT36CL-M-HU-10-D Transportwalze 28x1000mm mit 2 Lagern R
JK06H-Z06 CIS 600dpi, 6 chanel with LVDS, 7278 Pixel R
WT36CL-K-01-A FFC-Kabel, Raster 0.5mm, 50pol, 658mm
160 613 00 Zahnriemen T2,5x6x380mm, 152 Zähne R
3101S Modular Coupler Jack R
17600N HDMI Verbinder mit Flansch R
S2N-E-PS4-A Paper Sensor R
WT36-K-09-A Sensorkabel, 6-polig, 600mm
WT36CL-BG-02-A Scanglas Halterung komplett R
MXT640T easyTouch mXT640T easyUSB R
TP72241 Kabel Touch Screen Controller - USB
120 156 51 G070VW01 V0 incl. easyTP taped R
12018081F Kabel 40/20 IMB-151 - G070VW01, 600mm
12018089F Kabel 6/4 IMB-151 - G070VW01, 600mm
USB-12 USB 3.0 Einbaudose A-A, 600mm R
IMB-151 Mini ITX board R
8GB-SO-DIMM-DDR3 8GB-SO-DIMM-DDR3 R
S2N-6.32SSD128A 128GB SSD mit Basissystem 6.32 R
S2N-E-UCC1-B USB-CIS Kontroller 4 x JK06H-Z06 R
WT36CL-K-04-A Motorkabel RJ45-JST, 600mm, grün
WT36CL-BG-03-A Baugruppe Haube
S2N-CAP-PWRON PC-Einschalter, kapazitiv R
WT36CL-BG-02-A
WT36CL-M-HU-10-D
WT36CL-BG-03-A
TR9CZ3420LCPN(R6B) WT36C-Z-01-A, WT36C-Z-02-A

S2N-Z-02-A WT36CL-K-01-A
3101S
160 613 00
USB-12
S2N-Z-230 (EU)
S2N-Z-115 (US)
8GB-SO-DIMM-DDR3L
S2N-E-UCC1-B
S2N-E-PS4-A WT36CL-BG-BU-04-A
2607NR
IMB-151
S2N-CAP-PWRON C6-3 JK06H-Z06 S2N-6.32SSD128A

120 156 51
12018089F
MXT640T
TP72241
12018081F
WT36CL-K-04-A WT36-K-09-A
Spare Part List WT36-600 Chassis C valid as of 11/2016

625964 Damper Stab-O-Shoc HD15, F1=120N,FD=850N R
PKP244MD15B-L Stepper motor 400 steps
160 609 00 Timing belt T2,5x6x285mm, 114 teeth R
WT36-K-60-A Motor cable RJ45-JST, 2m, green
S2N-E-PS3-B Paper sensor SMT R
WT36-K-10-A Sensor cable 6pin 400mm
S2N-D33A LED lamp R
WT36-BG-HU-70-B Scan glass rack complete R
S2N-E-KBD4-A BE4 keyboard controller R
EX45S Elektro dynamical exciter
WT36-K-07-A Audio cable stereo, 3,5mm
PATCHK6-SFTP-RT-2M Patch cable CAT6. S/FTP, red, 2m
120 156 51 WXGA touch screen R
MXT640T Touch screen controller R
S2N-E-ITX12V-C 24V/12V converter for ITX board
TL-WN722N USB-WiFi Adapter
WT36-K-64-A Foot pedal cable 1,5m
WT36-K-63-A Flat ribbon cable COM port 1500mm
3101S Coupler R
WT36-M-BU-89-B Pressure drum 25x986mm, black R
GFM-0608-10 Iglidur bearing, form F
D-090M-05 Compression spring, 0,55x4,55x18x5,5mm
WT36DS-BG-BU-03-A Assembly compensator
S2N-CB83-H4-A
S2N-D33A
WT36-BG-HU-70-B
WT36-M-BU-89-B
WT36C-Z-01-A
WT36C-Z-02-A
WT36C-M-HU-10-A 160 609 00
BET-1524-B1
S2N-Z-230 (EU)
S2N-Z-115 (US)
625964
C6-3
S2N-Z-02-A
PKP244MD15B-L
PATCHK6-SFRT-2M
WT48C-K-03-A
S2N-E-KBD4-A
WT36-K-60-B S2N-E-PS3-B
120 156 51
WT36-K-09-A AK-3191
MXT640T EX45S
TP72241 ITX-K-01-A
RB126020BU S2N-E-ITX-12V-C
ITX-K-02-A
WT36C-K-07-A ITX-K-03-A ITX-K-04-A
S2N-QM77-3120-8GB
BE4-K-02-A GH-U1A32
AK-3191
S2N-PCI4-D
S2N-6.32SCSI2.5
S2N-FSC
USB3.0 PANEL A-A 0,8
TL-WN722N
WT25-K-HDMI
17600N
3101S
WT36DS-BG-BU-03-A
WT36-K-63-A
D-090M-05
S2N-Z-02-A GFM-0608-10
Spare Part List WT48-600 Chassis C valid as of 11/2016

WT48-WA-01-A White reference target 1280x350mm R
625964 Damper Stab-O-Shoc HD15, F1=120N,FD=850N R
PKP244MD15B-L Stepper motor 400 steps
WT36-K-60-A Motor cable RJ45-JST, 2m, green
S2N-E-PS3-B Paper sensor SMT R
S2N-D34A LED lamp R
WT48-BG-HU-70-B Scan glass rack complete R
S2N-E-KBD4-A BE4 keyboard controller R
EX45S Elektro dynamical exciter
WT36-K-07-A Audio cable stereo, 3,5mm
PATCHK6-SFTP-RT-2M Patch cable CAT6. S/FTP, red, 2m
MXT640T Touch screen controller R
S2N-E-ITX12V-C 24V/12V converter for ITX board
GH-U1A32 PCIe Riser to 1x PCI/5V 32bit slots
TL-WN722N USB-WiFi Adapter R
WT36-K-63-A Flat ribbon cable COM port 1500mm
3101S Coupler R
WT48-M-BU-89-B Pressure drum 25x1316mm, black R
GFM-0608-10 Iglidur bearing, form F
D-090M-05 Compression spring 0.55x4.45x18.00x8.50
WT36DS-BG-BU-03-A Assembly compensator
S2N-CB84-H4-A
S2N-D34A
WT48-BG-HU-70-B
WT48-M-BU-89-B
WT48-WA-01-A WT36C-Z-02-A
WT36C-M-HU-10-A 160 609 00
BET-1524-B1
S2N-Z-230 (EU)
S2N-Z-115 (US)
625964
C6-3
S2N-Z-02-A
PKP244MD15B-L
PATCHK6-SFRT-2M
WT48C-K-03-A
S2N-E-KBD4-A
WT36-K-60-A S2N-E-PS3-B
G070VW01V0
WT36-K-09-A AK-3191
MXT640T EX45S
TP72241 ITX-K-01-A
RB126020BU S2N-E-ITX-12V-C
ITX-K-02-A
WT36C-K-07-A ITX-K-03-A ITX-K-04-A
S2N-QM77-3120-8GB
BE4-K-02-A GH-U1A32
AK-3191
S2N-PCI4-D
S2N-6.32SCSI2.5
S2N-FSC
USB3.0 PANEL A-A 0,8

WT25-K-HDMI
17600N
3101S
WT36DS-BG-BU-03-A
WT36-K-63-A
TL-WN722N D-090M-05
S2N-Z-02-A GFM-0608-10
19.11. Spare Parts WT36DS-600
Spare Part List WT36DS-600 Chassis A valid as of 05/2017
S2N-Z-02-A Recovery key R
WT36DS-BG-HU-01-A Upper glass plate rack, black R
WT36-M-HU-020-B Transport drum R
160 617 00 Timing belt T2,5, 6mm, 200Z R
WT48-M-HU-101-A Gas spring 110N R
PK243B1-SG3.6 Stepper motor with gear 1:3,6
S2N-E-EDIP-B Touch screen display R
S2N-CB83-H4-A Camera box, 600dpi, 22.500p, USB3.0 R
S2N-D33A LED lamp 24V, for WT36-600 R
WT36DS-BG-BU-05-A Lower glass plate rack, black R
RB126020BU Fan 60*60*20mm, 12V, 1,1A, 4-pin
WT36DS-K-05-A Harness front panel 2xITX
2511-1E USB-A female with cable R
PATCHK6-SFTP-BL-1M Cat6 network cable 1m
3101S Modular coupler jack R
80-202 Snap lock R
WT36-BG-BU-03-D Compensator complete R
54-A-3004 Plastic hinge 1-1/2 x 2" R
ITX-K-08-A Harness 24V Camerabox CBX H4
WT36DS-K-03-A Motor cable 4p shielded 1350mm
WT36DS-K-06-A Keyboard cable 6p 2000mm
WT36-K-07-A Audio cable 3p 2000mm
WT36DS-K-13-A Flat ribbon cable COM2, 1050mm
S2N-CB83-H4-A
S2N-D33A
WT36DS-BG-HU-01-A
WT36C-Z-01-A
WT36C-Z-02-A
160 617 00
WT36DS-M-HU-20-B
S2N-Z-230 (EU)
S2N-Z-115 (US)
S2N-Z-02-A
BET-1524-B1
WT48-M-HU-101-A
PK243B1-SG3.6
WT36DS-BG-BU-03-A 54-A-3004
3101S
PATCHK6-BL-14 WT36DS-K-13-A WT36-K-09-A WT36DS-K-05-A

WT36DS-K-03-A
2511-1E
S2N-EDIP-B
WT36-K-64-A
WT36DS-K-06-A ITX-K-04A ITX-K-02-A

WT36-K-08-A S2N-E-PS3-B
ITX-K-01-A
AK-3191
S2N-E-ITX-12V-C
S2N-6.32SCSI2.5 S2N-PCI4-D GH-U1A32 S2N-QM33-3120-8GB

WT36C-K-07-A RB126020BU
19.12. Spare Parts WT36ART-600
Spare Part List WT36ART Chassis A valid as of 07/2017
WT36-O-HU-001-C Glass plate
WT36A-K-02-A Motor cable WT36ART Motor 2, yellow
WT36A-K-03-A Motor cable WT36ART Motor 3, gray
1058.0351-50JST Switch 1xUM, IP67, cable 50mm, JST
S2N-D35A LED lamp 24V, for ArtTEK-36 R
WT36ART-BGHU2-A Assembly laser R
ITX-K-08-A Harness 24V Camerabox CBX H4
WT36ART-BGHU3-A Assembly front panel
120 265 08 LVDS cable LQ156M3L <-> EMB-QM77, 1 m
120 265 09 LED cable LQ156M3L <-> EMB-QM77, 1 m
TP72241 Cable touchscreen controller
USB-12 USB 3.0 Panel mount A-A, 600mm R
S2N-CAP-PWRON PC power on switch, capacitive R
WT36A-K-05-A Cable KBD <-> Power On capacitive
S2N-E-H4-C Camera board 3 x 7500 pixel, USB 3.0 R
WT36ART-BU-10-C Drive roller scan table short R
WT36ART-BU-11-A Drive roller scan table long R
WT36ART-BU-13-A Pressure roller scan table R
WT36A-K-09-A Motor cable, 200mm
S2N-BG-ITX2-A Computer assembly R
WT36A-K-06-A Harness power supply scanner 2000mm
WT36A-K-08-A Flat ribbon cable COM port 2000mm
PATCHK6-SFTP-BL-2M Patch cable CAT6, S/FTP, blue, 2m
3101S Coupler R
WT36ART-ST-A Scan table
BET-1524-B1
S2N-Z-02-A
S2N-D35A
WT36-O-HU-0001-C
WT36C-Z-01-A
WT36C-Z-02-A
1058.0351-50JST WT36A-K-02-A WT36A-K-03-A ITX-K-08-A
120 265 08 120 265 09 TP72241 WT36A-K-05-A
WT36A-K-06-A WT36A-K-08-A WT36A-K-09-A PATCHK6-SFTP-BL-2M

160 623 00 WT36ART-BGHU2-A USB-12 S2N-CAP-PWRON
S2N-E-H4-C 160 609 00 3101S
WT36ART-BU-11-A WT36ART-BU-13-A
WT36ART-BU-10-C
S2N-BG-ITX2-A
WT36ART-BGHU3-A
WT36ART-ST-A
20. Wiring Diagrams of WideTEK Scanners

The complete wiring diagrams are available on our customer service portal at
https://portal.imageaccess.de/
The table below lists direct links to the PDFs. They only work if you have logged in properly before
clicking on the link. This is necessary to avoid unauthorized access to the wiring diagrams.
20.1. Wiring Diagrams Link List

Document Scanner Link to Service Portal
Wiring Diagram WT12-600 WT12-600 WT12-600-Wiring-Diagram-Rev-A.pdf

WT25-600-Wiring-Diagram-Rev-B.pdf
Wiring Diagram WT36/48C-600 WT36/48C-600 WT36-48C-600-Wiring-Diagram-Rev-A.pdf
Wiring Diagram WT36/48CL-600 WT36/48CL-600 WT36-48CL-600-Wiring-Diagram-Rev-A.pdf
Wiring Diagram WT36/48-600 WT36/48-600 WT36-48-600-Wiring-Diagram-Rev-A.pdf
WT36-48-600-Wiring-Diagram-Rev-B.pdf
WT36-48-600-Wiring-Diagram-Rev-C.pdf
Wiring Diagram WT36DS-300 WT36DS-300 WT36-48-Wiring-Diagram-Rev-D-A.pdf
Wiring Diagram WT36DS-600 WT36DS-600 WT36DS-600-Wiring-Diagram-Rev-A.pdf
Wiring Diagram WT36ART-600 WT36ART-600 WT36ART-600-Wiring-Diagram-Rev-A.pdf
(Last update 24.08.2017)
End of Document

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WideTEK Parts and Service

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WT12-600 WT36-600 WT36C-600 WT36CL-600 WT36DS-300 WT36ART-600

WT25-600 WT48-600 WT48C-600 WT48CL-600 WT36DS-600 WT48ART-600

Service Manual WideTEK Scanner

9.1. Main Linux board ............................................................................................................... 29

15.3. Troubleshooting “Out of Range Measurements”.............................................................. 83

Danger from electrical shock General danger symbol

4.1. Cleaning the Scanner

4.2. Cleaning Intervals

➢ When sporadic or frequent image quality problems occur.

4.3. General Cleaning

4.4. Cleaning the Drive Roller

4.6. Cleaning the Scanner Glass

4.7. Cleaning the Camera Box

5. Clean or Exchange Scanning Glass

5.1. Exchange Scanning Glass on a WideTEK Flatbed Scanner

5.2. Remove the Cover

Make sure that the power on switch

When you put the cover back on, also

Pull the cover to the front by

5.3. Remove the Scanning Glass

Either clean the scanning glass or replace it with a

5.4. Finalize Exchange Scanning Glass

➢ Tap on Adjustments in the Adjustments & Support section.

➢ Tap on Adjustments in the Adjustments & Support section.

5.5. Exchange Scanning Glass on a WideTEK 12/25-650 Flatbed Scanner

5.6. Remove the Cover

Remove the 2 screws from the bottom of the front 100°

Lift the lid and put it into an upright position at an

Pull the cover carefully towards you until it can be

Untighten the screws which fix the rear cover, 5

Lift the scanning glass at its left and right front

Lift the scanning glass slightly and remove it

Install the (new) scanning glass in reverse order.

Let the scanning glass slip underneath the rear

Install the front cover. Make sure that it covers

Tighten the screws of the rear cover to securely

5.7. Finalize Exchange Scanning Glass

➢ Tap on Adjustments in the Adjustments & Support section.

➢ Tap on Adjustments in the Adjustments & Support section.

5.8. Exchange Scanning Glass on a WideTEK Sheet Feed Scanner

5.9. Finalize Exchange Scanning Glass

➢ Tap on Adjustments in the Adjustments & Support section.

➢ Tap on Adjustments in the Adjustments & Support section.

6.1. Description of White Balance

Camera signal, uncorrected, 7200 useful pixels

Camera signal, corrected, 7200 useful pixels

6.2. White Balance Target

These are the targets used for WideTEK scanners:

6.3. Perform White Balance

Begin Process White Balance

➢ Check whether scanning glasses and lamps are clean.

If problem persist be prepared to send a screen shot to our support department.

5 Tap on User Logout to end the procedure.

6.4. Brightness Correction

Begin Process Brightness Correction

6.5. Delete White Balance Data

Begin Process Delete White Balance Data

7. Stitching Fine Adjustment

7.1. Description of Stitching

➢ Camera box has been adjusted.

➢ Camera box has been removed for cleaning/inspection or replaced.

7.2. Stitching Fine Adjustment

Begin Process Stitching Fine Adjustment

WT25 Stitching Measurement WT36 Stitching Measurement