ASSIGNMENT

Faculty Faculty of Hospitality Management and Catering Technology

Department Environmental Studies
Programme BHM
Course Code MC101A
Course Title Environmental studies
Course Leader Ms Neena Joshi

Name of the Student Mahima Chakraborty

Reg. No 16HCBHOO8143
Semester/Batch I/ 2016

Ramaiah University of Applied Sciences

University House, Gnanagangothri Campus, New BEL Road,
M S R Nagar, Bangalore, Karnataka, INDIA - 560 054.
i
 Declaration Sheet
Student Name Mahima Chakraborty
Reg. No 16HCBHOO8143
Programme BHM Semester/Batch I/ 2016
Course Code MC101A
Course Title Fundamentals of Housekeeping
Course Date 22nd August 2016 to 26th November 2016
Course Leader Ms Neena Joshi

Declaration

The assignment submitted herewith is a result of my own investigations and that I have
conformed to the guidelines against plagiarism as laid out in the Student Handbook.
All sections of the text and results, which have been obtained from other sources, are
fully referenced. I understand that cheating and plagiarism constitute a breach of
University regulations and will be dealt with accordingly.

Signature of the
Date
Student
Submission date
stamp
(by Examination & Assessment
Section)
Signature of the Course Leader and Date Signature of the Reviewer and Date

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 Contents
____________________________________________________________________________
Page.No
Declaration Sheet.....................................................................................................................................ii
Contents...................................................................................................................................................iii

Part A
A1.1
A1.2
A1.3
A1.4

Part B
B.1.1
B1.2
B2.1
B2.2
B3.1
B3.2

B4.1
B4.2
B4.3

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Faculty of Hospitality Management and Catering Technology
M.S. Ramaiah University of Applied Sciences
Department Front Office
Programme BHM Course Fundamentals of Front Office
Batch 2016 Semester 1st
Course Code BO 119A Course Title Fundamentals of Front Office
Course Leader(s) Ms. Shirin Kariappa and Mr. Arun Nathaniel
Assignment
Name of
Reg. No
Student
Assignment 01
sSection

Marks
Marking Scheme

xMa
First Second
Examiner Examiner
Develop an essay on “Technology Enhances Guest Experience”.
A1 Overview 02
PART A

A2 Positive Impact of Technology 03

A3 Negative Impact of Technology 03
A4 Significance of Technology in Hotels 02
Part-A Max Marks 10
Prepare a report on the implications of an unsold room.
B
1.1
Overview of hotel rooms sales 03
PART B.1

B
1.2
Implications of an unsold room 05
B
1.3
Conclusion 02
B.1 Max Marks 10
Appraise the possible guest interactions the front office department has with the guests of a
beach resort.
B Overview of a beach hotel
PART B.2

2.1
04

B Interactions the front office department has with the

2.2
06
guests of a beach resort.
B.2 Max Marks 10
Summarise the elements of a hotel brochure with respect to hotel facilities and
services with reference to an existing hotel brochure
B Overview of a hotel brochure 03
PART B.3

3.1
B Reference Brochure 02
3.2
B Elements of a brochure 05
3.3
B.3 Max Marks 10
PART B.4

Examine any six unique hospitality customs practiced by hotels in India or abroad and
summarise your findings
B Overview 02
4.1
B Six hospitality customs 03
4.2

iv
 B Summary of the hospitality customs 05
4.3
B.4 Max Marks 10
Total Assignment Marks 50

Course Marks Tabulation

Component-1 (B) First Second

Remarks Remarks
Assignment Examiner Examiner
A
B.1
B.2
B.3
B.4
Marks (Max 50 )
Marks (out of 25 )

Signature of First Examiner Signature of Second Examiner

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