Interview Worksheet for Dealing with Ambiguity Competency

Instructions
Use this worksheet during the interview process to assess a candidate’s level of proficiency for this
competency. Competency questions are included along with space to note the candidate’s response
and your thoughts about the response. After the interview, use your notes to rate the candidate’s
overall proficiency level within this competency. Visit the Microsoft Education Competencies Web
site to find additional Education Competency Interview Worksheets.

Question 1: Describe a time when it was important to maintain your productivity and quality of work in
spite of significant changes on the job. What were the changes? How did you handle the situation? What
were the results?
Candidate response:

Question 2: Sometimes, we have to make decisions or take action without having all the information or
the total picture. Describe a time when you experienced this kind of ambiguity. Why was it important to
act? How did you cope with it?
Candidate response:

Question 3: Some situations present higher levels of risk and uncertainty than others. Please describe a
situation in which you were able to function effectively despite the risk and uncertainty it presented. What
made the situation risky or uncertain? What did you do to handle the situation? What results did you
achieve?
Candidate response:

Rating – Dealing with Ambiguity

□ □ □ □ □ □ □
Insufficient Strong Overuse Level 1 Basic: Level 2 Level 3 Level 4 Expert:
evidence evidence s skill Satisfactorily Intermediate: Advanced: A model in this

Copyright © 1992, 1996, 2001-2003 by Robert W. Eichinger and Michael M. Lombardo. ALL RIGHTS RESERVED.

This work is derived from the LEADERSHIP ARCHITECT® Competency Library developed and copyrighted by Robert W. Eichinger and Michael M.
Lombardo for Lominger Limited, Inc.
 Interview Worksheet for Dealing with Ambiguity Competency
collected in skill is performs the Above average in This is a notable area; one of the
interview not rudimentary this area; strength; better best I’ve seen;
present skills in this area consistently than most in this gifted in this area;
performs well in area; could be a people often seek
this area coach in this area out this person for
guidance in this
area

Copyright © 1992, 1996, 2001-2003 by Robert W. Eichinger and Michael M. Lombardo. ALL RIGHTS RESERVED.

This work is derived from the LEADERSHIP ARCHITECT® Competency Library developed and copyrighted by Robert W. Eichinger and Michael M.
Lombardo for Lominger Limited, Inc.