Professional Documents
Culture Documents
Global - Manual - Issue - 6 14001 9001
Global - Manual - Issue - 6 14001 9001
Global - Manual - Issue - 6 14001 9001
Honeywell Page 1 of 37
HONEYWELL
Global Management System Manual
No. GMS 0001 Issue 6
Revision Date: August, 2011
The only valid copy is the master on the Global Quality web page, paper copies are uncontrolled.
A copy of this manual may be accessed by entering the S&C Global Quality Intranet Website
http://acsnet.honeywell.com/sites/Dept199/default.aspx
TABLE OF CONTENTS
Approvals and Revision History
1 Introduction
2 Purpose
3 Scope
5 Management Responsibility
5.1 Management Commitment
5.2 Customer Focus
5.3 Quality & Environmental Policy
5.4 Planning
5.4.1 Quality & Environmental Objectives
5.4.2. Quality & Environmental Planning
5.5 Responsibility, Authority, & Communication
5.5.1 Responsibility & Authority
5.5.2 Management Representative
5.5.3 Internal Communication
5.6 Management Review
5.6.1 General
5.6.2 Review Inputs
5.6.3 Review Outputs
Honeywell Page 2 of 37
6 Resource Management
6.1 Provision of Resource
6.2 Human Resources
6.2.1 General
6.2.2. Competence, Awareness & Training
6.3 Infrastructure
6.4 Work Environment
Appendix A -- Definitions
Honeywell Page 3 of 37
Approvals and Revision History
This document is approved by the President, the VP of Integrated Supply Chain, and VP or
Director of Quality for S&C.
Changes that do not affect the content will not require either review or approval but will be
recorded in the Revision History section by the technical owner.
Issue 1, revision date 13 February 2003 – New document covering the Global Management
System.
Issue 2, Updated for clarification on the purpose of the GMS, as well as the addition of
environmental requirements throughout the manual. Removed references to IM&C and ECC
and updated scope accordingly. Revision made to approval requirements based on this manual
only applying to S&C. Updated revision references on Standards. Added references from both
the AS and TS standards throughout the manual. Clarification regarding the three levels of
management reviews and management representatives.
Issue 3, Updated sections. 4.2.4, 5.1, 6.2.2, 7.1, 8.3 and 8.5.2 for references to the new revision
of ISO 14001. Update title from VP of Operations to VP of Integrated Supply Chain.
Issue 4, Section 3, added reference to support of VPP. Section 4.2.2, added sign off by VP –
Quality. Section 5.3, updated the Environmental Policy, also update links to external web sites
for Quality and Environmental Policies. Section 5.5.2; remove reference to Global and Business
Management Representatives and Figure 5.6, eliminate reference to business reviews and global
as global and business levels are not required. Section 7.4.3, corrected typo. Section 8.1, added a
reference to Honeywell Operating System. Section 8.2.4., added reference to cover positive
recall of material released without verification. Section 8.5.1, added reference to HOS and
included a NOTE: which previously appeared as part of the definition of “continual
improvement”. Update definitions in Appendix A.
Issue 5, Section 4.2.3, added clarification that that 10 days for review is from date of receipt.
Section 8.5.1, added clarification that GEMBA walks may not be used at all sites. Reviewed and
updated links contained in this document. Throughout the document, changed error-proofing to
the current terminology used, mistake-proofing.
Issue 6. Revised organization changes to reflect new leadership. Updates sections to AS9100C
definitions. Updated sections to reflect movement of information from one section to the other
related to AS9100C. No major changes in definition, just location of information. AS9100C
increased focus on contract review, risk assessment and flow down. For Honeywell S and C,
these procedures were already a focus for our business and involves no major change to
approach.
Honeywell Page 4 of 37
1 Introduction
Honeywell is committed to quality leadership and continual improvement of its products and
processes, including the Global Management System (GMS) which supports them. This
document describes the elements of that framework.
2 Purpose
Identify and document a common Quality and Environmental Management System. The
GMS is designed to incorporate the needs of our customers/regulatory agencies and uses ISO
9001:2008 and ISO14001:2004 as its foundation with AS9100C, and TS 16949 requirements
also being included and applicable in locations having the need to comply. AS9100C
requirements are printed in italics and TS 16949 requirements are printed in bold.
To meet the requirements of the relevant standards and the effective operation of individual
site operations, the GMS will be supported by local site supplement quality manuals,
procedures and processes where appropriate.
Sector specific quality standards or other relevant third party certifications not covered by
this manual will be referenced in the appropriate site quality manual supplement.
3 Scope
The scope of this manual covers the Sensing and Control (S&C) businesses within
Honeywell Automation and Control Solutions, hereafter referred to as “The Organization.”
These controls cover applications for sensors, switches, controls systems, actuators and
instruments for measuring pressure, air flow, temperature and electrical current.
The integration of the quality and environmental systems supports the idea that quality and
caring for our environment should be part of our daily business.
Note: All references to Environmental Management Systems in this manual apply only to
sites that are ISO 14001 certified or in the process of becoming certified and in support of
those sites interested in become a VPP Star Site. References to AS 9100 and TS16949
requirements only apply to those sites which require certification or compliance to these
standards.
Honeywell Page 5 of 37
4 Global Management System (4 ISO 14001)
4.1 General Requirements (4.1 ISO 14001)
A. Introduction: Description of Key Processes (Ref GMS section 4.1)
1 2
Strategic Performance
Management Management
Process Process
4
3 Knowledge
Improvement Management
Process Process
5
Communication
Support Processes Process
7 8 9
Product / Process Scheduling and Customer Support
Design & Analysis (Quotes, Contracts,
Verification Order Management)
10 11 12
Supplier Selection Production Shipping &
and Management Honeywell
Warehousing
Customer
To Support Satisfaction
Processes
Honeywell Page 6 of 37
Each site must align their local management system with the Key Process map, Figure
4.1. Some sites may not have all of the processes identified on the map. Elements of
this may be sub-contracted or may be carried out by other sites within the scope of the
GMS. In those cases, any processes carried out by other locations should be stated in
the site quality manual supplement.
The organization’s quality management system shall also address customer and
applicable statutory and regulatory quality management system requirements.
The organization shall ensure that personnel have access to the quality
management system documentation and are aware of relevant procedures. The
quality management system documentation, and change history within them, is
available on-site to customers and/or regulatory authority representatives and
this manual can be viewed on-line at
http://sensing.honeywell.com/index.cfm/ci_id/15107/la_id/1.htm
This manual describes the requirements of the GMS. Each Site is required to
support the GMS and to provide direction and guidance to their relevant areas.
The Quality and HSE managers constitute the interface between the
requirements of the Quality and Environmental standards and the structure of
the company. The GMS is established and reviewed under the responsibility of
the Quality function and approved by the President Honeywell S&C, the Vice
President of Integrated Supply Chain and the Vice President or Director of
Quality.
Honeywell Page 7 of 37
c.) the applicability and sequence of the global key processes (Ref Figure 4.1) in
relation to the site.
ESGP 04.02.02 Application of the EMS to Projects, Production
Processes
4.2.3 Control of Documents (4.4.5 ISO 14001)
Figure 4.2.3
How? Dept/Function
Local Processes and Procedures Guidelines and Records
Records which are required to show the effective operation of the GMS and its
processes are established and maintained at all appropriate levels. QSGP
04.02.04, Records Control Procedure is used at the S&C level.
Honeywell Page 8 of 37
retention and disposition of records, as appropriate for their business in
satisfying the needs of their customers and regulatory authorities. This
includes any records which are created by and/or retained by Honeywell
suppliers. Where identified by customers and regulatory authorities, records
are available for their review.
All necessary precautions for the good conservation of the filed documents are
taken. Documents can be stored in computer file. Computer backup shall be
executed daily or at a defined frequency per Honeywell guidelines. All
documents are analyzed, evaluated, indexed, filed and maintained by the
responsible department at each site.
Each site shall establish and maintain procedures identifying the potential for and
responding to accidents and emergency situations, and for preventing and mitigating
the environmental impacts that may be associated with them. Procedures covering
emergency response are reviewed, revised as needed and tested periodically.
ESGP 05.01 Objectives, Targets and Programs
Management ensures that the customer and consumer needs and expectations are
determined, converted into requirements and achieved, e.g. contract review/customer
satisfaction surveys/field trials/quality function deployment.
Honeywell Page 9 of 37
Customer feedback including any field returned products are monitored/analyzed and
used to drive internal improvement.
Top management shall endure that product conformity and on-time delivery
performance are measured and that appropriate action is taken if planned results are
not or will not be achieved.
Quality Policy
Environmental Policy
The Environmental Policy is described in the “Sustainable Opportunity Policy”
Honeywell Page 10 of 37
We protect the safety and health of our employees, and minimize the
environmental footprint of our operations through efforts to prevent
illness, injury and pollution.
We actively promote and develop opportunities for expanding sustainable
capacity by increasing fuel efficiency, improving security and safety, and
reducing emissions of harmful pollutants.
We are committed to compliance with all of our health, safety,
environmental and legal requirements everywhere we operate.
Our commitment to health, safety and the environment is an integral
aspect of our design of products, processes and services, and of the
lifecycle management of our products.
Our management systems apply a global standard that provides protection
of both human health and the environment during normal and emergency
situations.
We identify, control and endeavor to reduce emissions, waste and
inefficient use of resources and energy.
We are open with stakeholders and work within our communities to
advance laws, regulation and practices that safeguard the public.
We abide by the company’s own strict standards in cases where local laws
are less stringent.
Our senior leadership and individual employees are accountable for their
role in meeting our commitments.
We measure and periodically review our progress and strive for
continuous improvement
These are our commitments to health, safety, and the environment, and to
creating Sustainable Opportunity everywhere we operate.
Honeywell Page 11 of 37
In general, our Quality and Environmental management systems are designed to
ensure business objectives are not compromised when organizational changes
occur.
ESGP 05.01 Objectives, Targets and Programs
Management ensures that functions and their interrelations are identified in the
key process Figure 4.1 and ensure that responsibilities and authorities are
defined and communicated within the organization through items such as lower
level organizational charts, job descriptions, and Site procedures, as well as
team and department meetings.
Honeywell Page 12 of 37
ISO 14001 requirements when applicable. Their responsibilities include but are
not limited to:
ensuring the GMS is established, implemented, and maintained at the site
level;
reporting to top management at the site on the performance of the GMS as a
basis for continual improvement of the GMS;
ensuring the promotion of awareness of customer requirements throughout
the organization; and
the organizational freedom and unrestricted access to top management to
resolve quality management issues.
Additional responsibilities include the communication of information from the
Site Quality Management Reviews to Global Quality Leaders as appropriate
Internal
It is the responsibility of management to gather and communicate information
regarding the effectiveness of the Global Management System to their
organizations.
External
The Site Leader is responsible for the external communication in case of
incidents. The HSE manager is responsible for the communication with local
environmental authorities.
The Site Leader will ensure that customers and/or regulatory authority
representatives can obtain access to relevant documentation, when requested.
The Site Leader will ensure that quality and HSE matters are included in regular
communications within their sites.
ESGP 05.01 Objectives, Targets and Programs and ESGP 07.02.03
Environmental Related Communications
5.6.1 General
Honeywell Page 13 of 37
The HSE & Global Quality leadership are responsible for continuous
improvement of the Environmental and Quality System. The complete
Management Review process is described in the Figure 5.6.
There are standard inputs for the management review. Besides the standard
inputs, the team can add other (system related) inputs, if required. These inputs
are:
review Quality and Environmental objectives, targets and Policies;
results of assessments/audits;
supplier selection and Quality performance;
customer satisfaction feedback;
process performance (reference Global Scorecard);
product conformity;
status of preventive and corrective actions;
follow-up actions from earlier management reviews;
planned changes that could affect the Quality & Environmental management
system;
recommendations for continual improvement;
analysis of actual and potential field-failures and the impact of these
failures on quality, safety and the environment;
summary of results related to design and development phase
measurements;
incidents and accidents*; and
development in techniques and legal requirements.
*recommended for all sites. Required only in those sites with ISO 14001
systems.
The output from the management review includes decisions and actions related
to:
improvement of the effectiveness of the Quality & Environmental
framework and its processes;
improvement of product and processes related to customer requirements;
and
resource needs.
Honeywell Page 14 of 37
Figure 5.6 - Management Review Process
Management is responsible for planning and deploying resources to achieve the goals
of the GMS. Resource requirements are defined during the business planning process
and reviewed during the Management Review process. Resources include human
resources and specialized skills, technological and financial resources. New employees
are always instructed on Quality & Environmental related items.
6.2.1 General
Honeywell Page 15 of 37
assuring that individuals are aware of how they contribute to quality and
environmental policies, objectives and targets.
Product design personnel are skilled in the usage of the appropriate tools
for achieving the design requirements.
Both full and part time personnel, who affect the quality of products and
services, are given on the job training when given new or changed work
assignments. Also they are told of the consequences to customers when
there is a non-conformance in quality requirements.
Plans are developed to assure that emergencies which cause work stoppage are
planned for. This includes plans for utilities and equipment failures, labor
shortages, and field returns.
Functions and sites provide the appropriate work environment needed to achieve
conformity of product, and to minimize any risk to the environment.
Honeywell Page 16 of 37
The sites maintain a clean and orderly work environment appropriate to the
products being produced.
7.1 Planning & Product Delivery (Realization) (4.3.1, 4.4.6, 4.5.2, ISO 14001)
The organization establishes and maintains controlled processes for performing and
verifying all key processes shown in Figure 4.1. These processes are described in
procedures (text or process map) and work instructions.
Each process has its own clearly defined targets. It is the site leader’s responsibility to
ensure and evaluate compliance with Honeywell requirements, and environmental
legislation, as well as other applicable requirements (4.5.2 ISO 41001).
Environmental aspects (4.3.1 ISO 14001) are considered for each key process shown in
Figure 4.1. The identification and impact assessment of the environmental aspects is
documented in a global procedure (ESGP 04.02.02) These are reviewed annually at a
minimum and consideration is given to new developments, activities and products, as
well as those currently existing.
ESGP 04.02.02 Application of the EMS to Projects, Production
Processes
Acceptance criteria for product is defined in test plans and approved by the
customer if required. Acceptance criteria for attribute data sampling is zero
defects.
Confidential documents and data are controlled to ensure against possible misuse.
This includes customer data and documentation.
A process is in place for control and reaction to changes to both products and
processes, and which looks at the effects of the changes. The need for verification
and validation of changes is determined and carried out as appropriate.
Consideration is given to the requirements of the customer during verification and
validation.
Honeywell Page 17 of 37
As appropriate, quality objectives and requirements for the product shall be
determined. Aspects for consideration may include:
product and personal safety
reliability, availability, and maintainability
producibility and inspectability
suitability of parts and materials used in product
selection and development of software
recycling or final disposal of the product at the end of its life
configuration appropriate for the product
resources to support the use and maintenance of the product
As appropriate to the organization and the product, the organization shall plan and
manage product realization in a structured and controlled manner to meet
requirements at acceptable risk, within resource and schedule constraints.
The organization shall establish, implement, and maintain a process for managing risk
to the achievement of applicable requirements.
The organization shall establish, implement and maintain a process to plan and control
the temporary or permanent transfer of work (e.g., from one organizational facility to
another, from organization to supplier, or supplier to supplier) and to verify the
conformity of work to requirements.
7.2.1 and 7.2.2 Determination and Review of Requirements Relating to the Product
(4.3.1, 4.3.2, 4.4.6 ISO 14001)
Honeywell Page 18 of 37
Manufacturing feasibility, including risk analysis, are conducted and
documented as part of these reviews. In addition, risks are evaluated to
determine those which may adversely affect the ability to meet the commitment
to supply product to the customer.
Feedback of the customer and regulatory agencies, related to both positive and
negative experiences is used as feedback for the organization and is used for
continuous improvement of the quality & environmental system.
ESGP 07.02.03 Environmental Related Communications
The product development processes define the inputs, outputs and review process
required.
The organization uses the “New Product Introduction Process” to manage product
development. It may be customized, to meet unique operating environments. Owners of
customized processes are responsible for ensuring deployment, maintenance,
implementation, and monitoring of these customized processes. Input data is reviewed
to verify that there is consistency with the requirements identified.
Quality records required by the project plan are kept in a project file (electronic
or hardcopy). These are the outputs in the stage summary matrices of all
elements that are mandatory as well as all other project specific elements the
team has selected. The project outputs:
meet the inputs requirements,
provide valuable information to assure appropriate purchasing, production,
and servicing,
identify the acceptance criteria for the product,
identify any characteristics important to the safe and proper use of the
product, and
specify as applicable any critical items such as key characteristics related to
the design and contract requirements.
Honeywell Page 20 of 37
work instructions,
process approval acceptance criteria,
data for quality reliability, maintainability and measurability,
results of mistake-proofing activities, as appropriate and methods of
rapid detection and feedback of product/manufacturing process
nonconformities.
A project file accessible to all team members are established and maintained by
the project team. Data is provided which supports the configuration, design,
manufacture, and sale of conforming product. This includes, but is not limited
to, drawings, part lists, routings, product specifications, inspection and test
documents, work instructions, and quality plans.
During the stages of the Design and Development process, reviews are built in
to assure the full potential of the new design/development to meet the
customer/market and environmental requirements. During review, problems are
identified and solutions proposed, and if warranted authorization is given to
move on to the next design and development phase. Checklists are completed to
keep track of the process.
Upon completion of the design and development activity, records showing that
the product meets the defined specifications are maintained.
Honeywell Page 21 of 37
Design and development validation is performed in accordance with
customer requirements (e.g. program timing).
The prototype process utilizes the same suppliers, tooling, equipment and
processes that are planned for use in the production of the product.
When changes in the design or development occur, the team reviews the impact
for the customers. When the changes have a significant impact for the
customers, or there are contractual requirements to do so, the changes are
discussed with the customer. Design and development changes shall be
controlled in accordance with defined configuration management processes.
The organization ensures that requirements for purchased products and services
are clearly defined, communicated to and understood by the supplier. This
includes the need for purchased products and materials to conform to any
applicable regulatory requirements.
Suppliers are evaluated and selected on their ability to meet the defined
requirements, the nature and criticality of the product or service being
purchased and the supplier’s environmental impact. Suppliers are certified to
ISO 9001 and have a goal of achieving conformance to the TS 16949
standard. Exceptions require customer approval. The use of customer-
designated approved suppliers may be specified by the customer through
contract; purchase orders, drawings, or specifications. Careful
consideration is given prior to the usage of a customer-designated supplier to
assure that the supplier is capable of providing the same quality of product
and service, we require from all our suppliers. The organization maintains
records of qualified suppliers.
Honeywell Page 22 of 37
To ensure the quality of the supplied material meets the requirements, a supplier
selection and assessment process has been established. New suppliers are
selected according to criteria, including but not limited to, the following:
quality;
delivery time;
price;
service and readiness to join in a continuous quality improvement program
(zero defects goal); and
environmental aspects.
Goods and services are purchased from suppliers that are included on our
current approved suppliers list/database which identifies the supplier and scope
of their approval. Supplier performance is reviewed and the level of controls to
be placed on individual suppliers is identified. The extent of control exercised is
dependent on the type of product being purchased, and when applicable, the
supplier’s previously demonstrated capability and performance. This control
includes the actions which are taken on suppliers who do not meet
requirements, the use of customer-approved special process suppliers, and a
process for disapproving the use of suppliers. Risks shall be determined and
managed for supplier selection.
These documents are reviewed and approved for the adequacy of the specified
requirements prior to release to the suppliers.
Honeywell Page 23 of 37
7.4.3 Verification of Purchased Product and/or Services
Honeywell Page 24 of 37
verified at later phases of production; provision of tooling to take variable
measurements, include those for key characteristics; and consideration of
special processes (see 7.5.2).
These processes are described in detail at the Business or Site level and include
quality and environmental controls.
Control plans are developed for the pre-launch and production phases and
are updated when changes affect the product realization. Processes that
affect the quality of the products are documented in procedures or work
instructions and support the quality plan, control plan and product
realization process. This documentation is available to the employees
responsible for these processes. Verification of job set-ups is preformed
when setting up the initial run, and after change over. Set up personnel
have access to the work instructions as well. Statistical techniques are
utilized where appropriate. Preventive and predictive maintenance
methods are applied to key equipment, tooling and gauging. In
conjunction with outside resources, tooling and gauging is designed,
produced, and verified. Production scheduling is driven by customer
requirements. Field claims are managed through the corrective action
process and involve manufacturing, engineering and quality. When a
service agreement is in place by customer contract, action will be taken to
assess the effectiveness of the service centre equipment, tools including
software and training of personnel.
Honeywell Page 25 of 37
Production operations are completed in accordance with approved
documentation which may include, but is not limited to, drawings, part and
tooling lists, routings, product and process specifications, inspection and test
documents, work instructions, and machine programs.
Changes to production processes are reviewed to assure that they do not result
in any adverse effects to the quality of the product. Documented processes are
in place to control changes affecting production processes, equipment, tooling
and programs. Approval of changes is limited to those identified as authorized
to do so. When required by contract or regulatory requirements, approval of
changes is obtained from customers or regulatory authorities.
Honeywell Page 26 of 37
A record of the product configuration as it is built is maintained to allow for
identification of any discrepancies between the “built to” and “agreed to”
configurations. Stamps, electronic signatures and passwords utilized for
acceptance authority are controlled by the organization.
Honeywell Page 27 of 37
7.6 Control of Measuring & Monitoring Devices (4.5.1 ISO 14001)
Functions and sites using measuring and monitoring devices are responsible to provide
a process for identifying measurements and the monitoring devices required to assure
conformity of product to requirements, as well as those devices required for the
environmental management system. This includes employee-owned and customer
supplied devices which may be used to provide evidence of conformity. A listing of
active devices is maintained along with its location and identification information, a
detail description of the item, the calibration frequency, method for checking and
acceptance criteria, and certification showing traceability on primary standards.
Calibration records also include revisions following engineering changes,
assessment of the impact of out-of-specification conditions, evidence of conformity
after calibration or verification, and data regarding the notification of the
customer if suspect product has shipped as a result of an item in out-of
specification condition.
Measuring and monitoring devices are used and controlled to ensure that measurement
capability is consistent with the measurement requirements. The environments of the
calibration areas are controlled to maintain suitable conditions for the types of
calibrations being performed.
Statistical studies are utilized to analyze the variation of each type of measuring
and test equipment system.
8.1 General
Honeywell Page 28 of 37
and Honeywell Operating System (HOS) tools and the review and monitoring of targets
are used to drive improvement of processes, products and the environment. During
APQP, determination is made on the appropriate usage of statistical tools and is
included in the control plan. Basic statistical tools are understood and use
throughout the organization.
The organization plans and documents internal audits which are used to assess
the effectiveness of the GMS, compliance to its requirements and identify
related opportunities for Continuous Improvement activities. Qualified
auditors conduct assessments to a wide variety of standards, such as ISO
9001, ISO 14001, AS9100 and TS 16949. When identified by customer
contract or regulatory requirements, internal audits are conducted in
accordance with those requirements. In addition to the effectiveness of the
GMS, audits are conducted at defined frequencies to verify compliance to
TS 16949 and customer specific quality requirements, effectiveness of the
manufacturing processes, and conformity of products, including product
dimensions, functionally, packaging and labeling, at appropriate phases of
production and delivery.
Ref. QSGP 08.02.02.a S&C Global Internal Auditing Process. This procedure
includes:
When planning the audit program, consideration is given to the status and
importance of the activities and areas to be assessed, as well as the results of
previous assessments, internal and external nonconformities, and
complaints. Internal audits cover all quality management processes and
activities on all shifts. The assessment scope, frequency and methods are
defined. Management takes timely corrective action on deficiencies found
Honeywell Page 29 of 37
during the assessment. Follow-up actions include the verification of the
implementation of corrective action, and the reporting of verification results.
Checklists, process flowcharts and other similar tools are used to support the
audit process in assessing the organizations performance and in assuring the
completion of an effective internal audit.
QSGP 08.02.02.a S&C Global Internal Auditing
Honeywell Page 30 of 37
No product is released until specified operations in the appropriate quality plan
or other instructions are satisfactorily completed and verified.
When required by the plan, inspection and test data is recorded and the record
is maintained to demonstrate product compliance to requirements.
The organization ensures that materials which do not conform to requirements are
identified and controlled to prevent unintended use or delivery. Suspect material or
that whose status is unknown is treated as nonconforming material.
One or more of the following actions are taken when addressing nonconforming
materials:
eliminate the nonconformity;
authorization to either use, release or accept under specified conditions, which may
require approval by the customer as well; and
prohibit the use of the material for its original intent.
Honeywell Page 31 of 37
Records of the nonconformity and the actions taken are generated and maintained.
Approved documentation is available for the repair, rework, reclassification, or
sort of material. Also included are instructions for re-inspection.
“Use-as-is” or “repair” dispositions are not utilized without prior approval of the
customer, except when the design is not under the control of the customer and the
material continues to meet the customer specified requirements.
A customer waiver is required prior to the deviation from any approved process
or product. Records related to terms of the waiver are maintained, and any
material shipped under this waiver is appropriately identified.
Relevant data is gathered and analyzed to determine the suitability and effectiveness of
the GMS and to evaluate where continuous improvements are needed. Data reviewed
includes but is not limited to:
customer satisfaction;
conformance to product, service, or solution requirements;
characteristics and trends of processes, products and environment including
opportunities for preventive action;
suppliers; and
quality and environmental objectives/targets.
Actions are taken when results show that progress is not being made toward
achievement of objectives.
Honeywell Page 32 of 37
management review;
Define Measure Analyze Improve Control (DMAIC) cycle used by Six Sigma
projects, and
GEMBA Walks by management (in sites with HOS implemented).
NOTE: The process of continual improvement need not take place in all areas of
activities, products and services simultaneously; business units and sites may
prioritize continual improvement efforts based on their specific quality and
business objectives.
Honeywell Page 33 of 37
determining and implementing action needed;
recording results of action taken; and
reviewing preventive action taken.
Honeywell Page 34 of 37
Appendix A - Definitions
Audit:
Systematic, independent process for obtaining evidence and evaluating it objectively to
determine the extent to which certain criteria are fulfilled (Internal Audits QSGP 8.2.2.a).
Continual improvement:
Includes improvement of the GMS framework and business and product, service, or solution
performance. NOTE: The process of continual improvement need not take place in all areas of
activities, products and services simultaneously; business units and sites may prioritize continual
improvement efforts based on their specific quality and business objectives.
Corrective Action:
An action taken to eliminate the cause of an existing detected nonconformity or other undesirable
situation; action taken to prevent recurrence. These actions may include but are not limited to:
(1) root cause analysis; (2) changes to processes; 3) changes to procedures; (4) changes to
requirements; and (5) changes to monitoring and measurement programs.
Customer
The term customer is used in this document to describe both external customers and regulatory
agencies.
Document:
Information and its support medium; may include but is not limited to electronic, photographic,
drawn, written or printed material
Functional organizations:
Organization performing specific tasks or functions, for example: legal or procurement.
Key Characteristics:
An attribute or feature whose variation has a significant effect on product fit, form, function,
performance, service life or producibility, that requires specific actions for the purpose of
controlling variation.
Honeywell Page 35 of 37
Procedure:
A specified way to carry out an activity or a process; a series of activities that define a particular
task, which may include, but is not limited to, instructions, checklists, and flowcharts.
Procurement:
Purchasing function.
Product:
Result of a process, services and items developed, manufactured, assembled, provided or sold by
the organization. Products: components, assemblies, parts, software, support, education,
management; includes products, services, intellectual property and solutions.
Record:
Document stating results achieved or providing evidence of activities performed; evidence that
an event or activity occurred including, but not limited to, written evidence in the form of hard
copy or soft copy memoranda, checklists, meeting minutes or notes, presentations, budgets, and
capital and/or expense plans.
Services:
see product
Shall:
"must" or "is required."
Should:
"suggested" or "recommended"
Site:
Any Honeywell site, including but not limited to, manufacturing, development, research,
distribution, marketing sites, and field and service centers. Included in the site scope are the
functions located within the site (or rooftop) regardless of the reporting structure.
Honeywell Page 36 of 37
Top Management:
The highest level of management with direct responsibility for an enterprise, site, function, or
product. Where the term top management is applicable it should be defined.
End of Document
Honeywell Page 37 of 37