1. Which of the Sedona deal with precise information?

a) Engineer
b) Scientist
c) Technician
d) Fiction writer
View Answer
Answer: d
Explanation: A scientist, engineer, technician or technologist deals with precise information. A
fiction writer may indulge in charming nonsense, but a scientific man must develop a style of
writing which conveys information with precision.
2. In an office, an employee communicates horizontally with his _______
a)superiors
b)subordinates
c)colleagues
d)assistant
View Answer
Answer: c
Explanation: The correct statement is: In an office, an employee communicates horizontally with
his colleagues. Horizontal communication happens between people who are on the same tier as
each other in an office hierarchy. He communicates vertically with his subordinates and
superiors. Vertical communication happens between people who are on different levels in an
office hierarchy.
3. Talking comes under which type of communication?
a) Verbal
b) Non- verbal
c) Written
d) Dramatic
View Answer
Answer: a
Explanation: Communication can be of two types. They are: verbal communication and non-
verbal communication. Talking is an effective tool, but it has limited reach.
4. Which of these has maximum reach?
a) Writing
b) Listening
c) Speaking
d) Talking
View Answer
Answer: a
Explanation: Writing has enormous reach. It has an inviolable quality about it, since what has
been written cannot be altered.
5. How is good technical writing achieved?
a) Naturally
b) By practice
c) Listening
d) Speaking
View Answer
Answer: b
Explanation: Good technical writing does not come naturally. It is an end product of careful
practice. It is obvious that a technical writer must have something substantial to say.
6. Which of these parameters are not required to define style?
a) Moral truth
b) Compassion
c) Gender
d) Information
View Answer
Answer: c
Explanation: There are three parameters that are stated when defining style. They are: moral
truth, compassion and information with precision.
7. Any style must convey moral truth.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. Any style must convey intellectual and moral truth. Most
writers tend to hide truth. Their language becomes a vehicle of ambiguity.
8. Any writer must convey truth with warmth.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. Any writer must convey truth with warmth and compassion.
Any good writing must create a bond of oneness between writer and reader.
9. A writer must not convey information with _____
a) precision
b) clarity
c) randomness
d) truth
View Answer
Answer: c
Explanation: Any writer must convey truth in his writing. Also, it must convey information
simply with precision and clarity. It must be such that it is easily understood by every reader.
10. Which of these are to be avoided in any style of writing?
a) Truth
b) Clarity
c) Compassion
d) Dishonesty
View Answer
Answer: d
Explanation: Any style must convey intellectual and moral truth. Most writers tend to hide truth.
The first thing a writer must do is ensure that he is being truly honest to himself.
1. Technical writing is same as general writing.
a) True
b) False
View Answer
Answer: b
Explanation: The statement is false. Technical writing is different from general writing. It
deals with pure or applied sciences. It is not the same as general writing, which involves
putting down one’s thoughts and opinions on any relevant topic in the form of meaningful,
coherent writing.
2. Technical writing demands ______ use of language.
a) figurative
b) poetic
c) factual
d) dramatic
View Answer
Answer: c
Explanation: Technical writing needs accuracy of expression and a restraint in style. It
demands factual use of language. It does not care for figurative or poetic impressions.
3. Which of these must be avoided in technical writing?
a) Facts
b) Grammar
c) Punctuation
d) Personal feelings
View Answer
Answer: d
Explanation: Technical writing must be as objective as possible. There is no place for
personal feelings in technical writing.
4. Which of these words is used in technical writing?
a) Apex
b) Top
c) Slanting
d) Bottom
View Answer
Answer: a
Explanation: Technical writing uses many special words. Thus a science book may use the
word apex instead of top, base instead of bottom, etc..
5. Which of these is a technical word for slanting ?
a) Lateral
b) Sloping
c) Tilting
d) Bent
View Answer
Answer: a
Explanation: Technical writing uses special words instead of general words.
Therefore , lateral is used instead of slanting, apex instead of top, base instead of bottom,
etc..
6. Familiar words must be used in technical writing.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. We should use the familiar words instead of the abstract
word in technical writing. In technical writing, the facts conveyed take priority over the level
of vocabulary used. For instance, it is better to use to get instead of to acquire.
7. A scientist gets his special words from ____ language.
a) Latin
b) English
c) French
d) Italian
View Answer
Answer: a
Explanation: The correct statement is: A scientist gets his special words from Greek and
Latin languages. These languages provide huge opportunities to scientists to create new
words.
8. Trigonometry is a ____ word.
a) French
b) German
c) Indian
d) Greek
View Answer
Answer: d
Explanation: Trigonometry is a Greek word. It means : tri = three, gon = angle, metre =
measure. Thus Trigonometry is a study of the relationships between the three angles of the
triangle.
9. Which of these means bioscope?
a) Math
b) Science
c) Cinema
d) Binoculars
View Answer
Answer: c
Explanation: Cinema may be a familiar words today but it was called bioscope when motion
pictures first came into being.
10. Electricity is derived from _____ language.
a) Indian
b) Greek
c) French
d) Italian
View Answer
Answer: b
Explanation: Electricity is derived from the Greek language. Electro means amber in Greek.
1. Which of these is not a medium for e-mail?
a) Intranet
b) Internet
c) Extranet
d) Paper
View Answer
Answer: d
Explanation: E-mail and websites are transmitted through Intranet, Internet and extranet.
Everything has gone electronic way.
2. Which of these defined the internet?
a) The Federal Networking Council
b) The Federal Network Council
c) The Federal Networking Committee
d) The Federal Network Committee
View Answer
Answer: a
Explanation: The Federal Networking Council in 1995 passes a unanimous resolution to
define internet. Internet refers to a global information system.
3. Intranet is a company’s internal web.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. Intranet is a company’s internal web and uses TCP/IP,
HTTP and other internet protocols. It’s main object is to share company information among
employees.
4. Extranet is a web within a web.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. Extranet is a web within a web. Extranet is a
collaborative network which uses internet protocols for business purposes.
5. Which of these is not used by intranet?
a) TCP
b) BSNL
c) IP
d) HTTP
View Answer
Answer: b
Explanation: Intranet is a company’s internal web and uses TCP/IP, HTTP and other
internet protocols. It’s main object is to share company information among employees.
6. Which of these is the easiest way of communication?
a) E-mail
b) Telephone
c) Fax
d) Letter
View Answer
Answer: a
Explanation: Billions of E-mail messages are sent throughout the world today. It is the
cheapest and convenient than any other forms of communication like telephone or fax.
7. What does the following emotion display?
😀
a) Confused face
b) Happy face
c) Shocked face
d) Amazed face
View Answer
Answer: b
Explanation: In an email we use smileys or emotion symbols known as “emoticons” or
“emojis” for display of attitudes. For instance, 😀 represents a happy face.
8. What does the following emotion display?
😆
a) Confused face
b) Laughing face
c) Amazed face
d) Sad face
View Answer
Answer: b
Explanation: In an email we use smileys or emotion symbols known as “emoticons” or
“emojis” for display of attitudes. For instance, 😛 represents a laughing face.
9. Which of these do not provide free E-mail?
a) Hotmail
b) Rediff
c) WhatsApp
d) Yahoo
View Answer
Answer: c
Explanation: Many companies worldwide provide free E-mail through internet. Hotmail,
Rediff, BSNL, Yahoo are the companies to name a few. Whatsapp is a social media app
which doesn’t provide E-mail feature.
10. Which of these should be avoided in an E-mail?
a) Wrong E-mail address
b) Subject line
c) Smileys
d) Re-reading
View Answer
Answer: a
Explanation: For writing successful E-mail messages, precautions should be taken. There
should be use of correct E-mail address.
1. Information is required to describe an object.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. Information is required to describe an object. It is also
needed to explain processes involved in technical operations.
2. Which of these terms do not need a definition?
a) Principles
b) Concepts
c) Processes
d) Names
View Answer
Answer: d
Explanation: Terms which involve principles, concepts or processes need to be defined. It is
done so that ambiguities can be removed and information can be made available to others.
3. A definition usually consists of ___ statement(s).
a) three
b) one
c) four
d) five
View Answer
Answer: b
Explanation: A definition usually consists of one statement, though more than one
statement might sometimes be necessary.
4. A definition consists of how many parts?
a) Two
b) Three
c) Four
d) Five
View Answer
Answer: a
Explanation: A definition must contain: The class to which the term belongs and the thing
which separates it from other members of the same class.
5. A definition excludes everything which is unimportant.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. A definition excludes everything which is unimportant,
but without taking away anything from the main information that needs to be conveyed.
6. Which of these must be eliminated by a writer while defining?
a) Facts
b) Knowledge
c) Prejudices
d) Information
View Answer
Answer: c
Explanation: While defining something a writer must eliminate his prejudices and limitations
of knowledge in that field. He must give an objective and complete definition of a term.
7. Which of these is a representation of an object drawn by lines?
a) Drawing
b) Picture
c) Illustration
d) Photo
View Answer
Answer: a
Explanation: A drawing is a representation of an object drawn by lines, shade, etc..A picture
is different from a drawing and an illustration.
8. A _____ is a representation of an object on another surface.
a) drawing
b) image
c) illustration
d) picture
View Answer
Answer: d
Explanation: The correct statement is: A picture is a representation of an object on another
surface. A drawing is a representation of an object drawn by lines, shade, etc.
9. What does LASER stand for?
a) Light Amplification of Stimulated Emission of Radiation
b) Light Amplification of Stimulated Emission by Radiation
c) Light Amplification by Stimulated Emission of Radiation
d) Light Amplification by Stimulated Emission by Radiation
View Answer
Answer: c
Explanation: LASER stands for Light Amplification by Stimulated Emission of Radiation. It is
a device which produces an intense, high direction beam of light of a very pure colour.
10. Thermostat is a combination of ___ and ___
a) therm, ostat
b) thermo, stat
c) therm, stat
d) therms, tat
View Answer
Answer: b
Explanation: The word thermostat is a combination of thermo = heat and stat = regulation.
Thus thermostat is an automatic device for regulating temperatures.
1. A technical description is used to describe an object.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. A technical description is used to describe an object or a
process. Science and technology must convey facts.
2. Which of these is not used in technical writing?
a) Equations
b) Abbreviations
c) Poetic devices
d) References
View Answer
Answer: c
Explanation: Any technical writing must have a distinct look. Technical writing may use
equations, abbreviations, numerals, references, tables, illustrations etc..
3. While writing technical descriptions, the object must be defined first.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. While writing technical descriptions of objects , the
object must be defined first. Next, the manner in which the object works must be described.
4. Which of these is not a step in the technical description of an object?
a) Definition of object
b) General description of object
c) Age of writer
d) Description of components of objects
View Answer
Answer: c
Explanation: There are four steps in the technical description of an object : Definition of the
object, manner in which the object works, general description of the object and a description
of the important components of the object.
5. Telex is known as _________
a) Teleprinter Exchange Service
b) Telephone Exchange Service
c) Teleprinter Engine Service
d) Telephone Engine Service
View Answer
Answer: a
Explanation: Telex is a Teleprinter Exchange Service furnished to subscribers locally and
internationally. It is similar to a type writer but it functions over electric wires.
6. In which step is the general description of the object given?
a) Two
b) Three
c) One
d) Four
View Answer
Answer: b
Explanation: There are four steps in the technical description of an object: Definition of the
object, manner in which the object works, general description of the object and a description
of the important components of the object.
7. _____ helps a reader to arrive at a conclusion whether the method of performing is
efficient.
a) A process
b) An object
c) A trick
d) A description
View Answer
Answer: a
Explanation: The correct statement is: A process helps a reader to arrive at a conclusion
whether the method of performing is efficient and reliable or not.
8. Which of these is not a step in the technical description of a process?
a) Introduction
b) Conclusion
c) Complaining
d) Listing of main steps
View Answer
Answer: c
Explanation: There are four steps in the technical description of a process. They are:
Introduction, listing of main steps, explanation of each step and conclusion.
9. Which of these is not listed in the introduction of technical description of a process?
a) Statement of process
b) Reason to perform the process
c) Main steps
d) List of tools
View Answer
Answer: c
Explanation: Begin the description of a process with an introduction. This must state the
process and also state why the process must be performed. A list of tools required to
perform the process may also be given.
10. In which step are the main steps of a process explained?
a) One
b) Three
c) Two
d) Four
View Answer
Answer: b
Explanation: After listing the main steps, each step must be clearly explained. There may be
a necessity to define each step and to explain the nature of the apparatus and the device
used for the step.
1. Which of these is a set of instructions?
a) Report
b) Letter
c) Notice
d) Operating manual
View Answer
Answer: d
Explanation: A machine carries an operating manual. This is a list of instructions to a person
who wishes to operate the machine.
2. Which of these does not have an operating manual?
a) Televisions
b) Telephones
c) Pens
d) Washing machines
View Answer
Answer: c
Explanation: An operating manual is a list of step-by-step instructions to assist a person in
operating a particular machine. Operating manuals exist for household goods like washing
machines, televisions, air-conditioners and so on. One doesn’t need a manual to know how
to use a pen.
3. An operating manual is the same as repairing manual.
a) True
b) False
View Answer
Answer: b
Explanation: The statement is false. An operating manual is different from a repairing
manual. A technical instruction must fulfill the purpose for which it is written.
4. Which of these must be avoided in an instruction?
a) Ambiguity
b) Less words
c) Precision
d) Clarity
View Answer
Answer: a
Explanation: An instruction must state facts precisely and in as few words as is possible. It
must be free from ambiguity and it must be imperative.
5. A technical instruction must begin with _______
a) an introduction
b) a figure
c) a drawing
d) a warning
View Answer
Answer: a
Explanation: The correct statement is: A technical instruction must begin with an
introduction which must tell the reader about the process and what needs to be done.
6. Which of these can be used for better understanding of an instruction?
a) Longer sentences
b) Figures
c) Ambiguity
d) Complex words
View Answer
Answer: b
Explanation: A technical instruction must be free from ambiguity and it must be imperative.
Figures, drawings and photographs may be used to achieve better understanding.
7. Warnings against misuse should be included.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. Warnings against misuse or wrong use should be
included to prevent damage or loss.
8. Which of these is advisable for instructions?
a) Long sentences
b) Detailed information
c) Imperative sentences
d) Complex sentences
View Answer
Answer: c
Explanation: It is advisable to use imperative sentences. Instead of saying “The apparatus
should be washed.”, it is better to say “Wash the apparatus.“
9. Which is the last step in a technical instruction?
a) Introduction
b) Steps
c) Drawing
d) Conclusion
View Answer
Answer: d
Explanation: The sentences in an instruction should be short and simple. A conclusion may
be included as a summary to what has been stated earlier.
10. Which of these words can be used for omission?
a) Normally
b) er
c) etc
d) Generally
View Answer
Answer: b
Explanation: Words like etc., normally, generally may be used to avoid possible omission of
an essential feature.
1. Which of these reports are used in business?
a) Formal technical reports
b) Informal reports
c) Personal reports
d) Musical reports
View Answer
Answer: a
Explanation: Technical reports are of two types. They are: formal and non- formal technical
reports. They must present a complete picture of all the necessary and relevant facts.
2. Which of these forms is not used to write a non-formal report?
a) Filling in a blank form
b) App
c) Form of a letter
d) Memorandum
View Answer
Answer: b
Explanation: Technical reports may be formal or non- formal. Non- formal reports may be
written in one of the three forms: By filling in a blank form, form of a letter or form of a
memorandum.
3. A non- formal report may be written by filling in a blank form.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. A non- formal technical report may be written by filling in
a blank form, printed for a particular purpose.
4. Which of the following is NOT a method of writing a non-formal letter?
a) Filling in a blank form
b) Form of a letter
c) Form of a memorandum
d) Formal of a notice
View Answer
Answer: d
Explanation: A non- formal technical report may be written in three forms. They are: by
filling in a blank form, printed for a particular purpose.
5. A non- formal report written in the form of a letter is similar to a _______
a) friendly letter
b) business letter
c) complaint letter
d) notice
View Answer
Answer: b
Explanation: A non- formal technical report written in the form of a letter is similar to a
normal business letter. In the case of report a subject heading is added before salutation.
6. A memorandum is almost like a letter.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. A memorandum is almost like a letter. It must be used
when information is to be passes within a particular organisation.
7. Which of these forms does a formal report not take?
a) Essay
b) Pamphlet
c) Friendly letter
d) Book
View Answer
Answer: c
Explanation: A formal report is long. It takes the form of an essay, pamphlet or book. It is
always written in an impersonal tone.
8. Which of these is not a type of a report?
a) Periodic
b) Progress
c) Trouble
d) Fancy
View Answer
Answer: d
Explanation: There are five types of reports. They are: periodic report, progress report,
laboratory report, feasibility report and trouble report.
9. Which of these reports contains information of a routine nature?
a) Periodic report
b) Progress report
c) Trouble report
d) Laboratory report
View Answer
Answer: a
Explanation: Periodic report contains information of a routine nature. It is usually made by
filling in the blanks on a printed form.
10. ______ report includes breakdown of machinery.
a) Feasibility
b) Periodic
c) Trouble
d) Progress
View Answer
Answer: c
Explanation: Trouble report includes breakdown of machinery, accidents, deaths, fires,
violation of rules, etc.. These reports must pinpoint the reasons for the occurrence.
1. A written report is more formal than an oral report.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. A written report is more formal in nature than an oral
report and it removes almost every flaw inherent in an oral report.
2. Which of these is usually written in a form of a memorandum?
a) Informal reports
b) Formal reports
c) Professional reports
d) Business reports
View Answer
Answer: a
Explanation: Written reports can be of two types. They are: formal reports and informal
reports. Informal reports are normally written in the form of a memorandum or a letter.
3. Which of these is not a formal report?
a) Informational
b) Informal
c) Interpretative
d) Routine
View Answer
Answer: b
Explanation: Formal reports can be classified into three different types. They are :
informational, interpretative and routine.
4. Into which of these types are formal reports not classified?
a) Informational
b) Interpretative
c) Oral
d) Routine
View Answer
Answer: c
Explanation: Formal reports are written reports. They can be classified into three types :
informational, interpretative and routine.
5. Which of these reports provide information without any evaluation?
a) Informational
b) Interpretative
c) Routine
d) Progress
View Answer
Answer: a
Explanation: Informational reports accumulate and provide information without any
assessment or evaluation. They do not make any recommendations they do not give any
findings.
6. _______ report provides rational findings.
a) Informative
b) Interpretative
c) Routine
d) Progress
View Answer
Answer: b
Explanation: Interpretative reports do not merely provide data. They assess this data and
provide rational findings and worthwhile recommendations.
7. Interpretative reports are also known as ________
a) recommendation reports
b) routine reports
c) progress reports
d) informal reports
View Answer
Answer: a
Explanation: The correct statement is: Interpretative reports are also known as
recommendation reports. They assess the data and provide rational findings and worthwhile
recommendations.
8. Which of these reports are written for recording information?
a) Informational
b) Interpretative
c) Routine
d) Recommendation
View Answer
Answer: c
Explanation: Routine reports are normally written for recording information which is required
at periodic intervals. In most cases there may be printed forms where relevant gaps have to
be filled with acquired data.
9. Which of these is not mentioned in a progress report?
a) Name of project
b) Right choice of instruments
c) Nature of work
d) Amount of work left
View Answer
Answer: b
Explanation: A progress report should contain information like: Name of project, nature of
project, extent of work to be completed, amount of work left, etc..
10. Which of these reports involves the checking of a piece of equipment to see if it’s still in
working condition?
a) Progress report
b) Laboratory report
c) Inspection report
d) Inventory report
View Answer
Answer: c
Explanation: An inspection report is made when: An equipment is inspected to establish
whether or not it is in working condition.
1. Precis writing is the art of presenting certain information.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. Precis writing is the art of presenting certain information
in a condensed form.
2. The Chambers Everyday Dictionary describes precis as _______
a) a summary
b) a presentation
c) a story
d) an incident
View Answer
Answer: a
Explanation: The correct statement is: The Chambers Everyday Dictionary describes precis
as an abstract or a summary.
3. A precis saves time.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. The biggest advantage of a precis, however, is that it
saves time. Most modern executives are constantly working against time.
4. A precis must use the ______ tense of verbs.
a) present
b) past
c) future
d) present continuous
View Answer
Answer: b
Explanation: The correct statement is: A precis must use the past tense of verbs. A precis of
crucial importance. It enables a person to compress large information without losing
anything worthwhile.
5. A precis must always have a ______
a) subheading
b) heading
c) story
d) incident
View Answer
Answer: b
Explanation: The correct statement is: A precis must always have a heading. The title must
be the shortest possible and it must reflect the central idea of the passage.
6. A precis must be how long?
a) One-third of original passage
b) Two-third of original passage
c) Same as of original passage
d) One-fifth of original passage
View Answer
Answer: a
Explanation: A precis must be one-third the length of the original passage. It may
sometimes be less than one-third if the original passage has indulged in too much
circumlocution.
7. Which of these are not allowed in a precis?
a) Semicolon
b) Verbs
c) Heading
d) Abbreviations
View Answer
Answer: d
Explanation: Abbreviations are not allowed in a precis nor can the parameters of grammar
be compromised. Adverbs and adjectives can be eliminated.
8. In a precis, conjunctions can be replaced by _______
a) Full stop
b) Semicolon
c) Apostrophe
d) Dash
View Answer
Answer: b
Explanation: The correct statement is: In a precis, conjunctions can be replaced by
semicolon. Adverbs and adjectives can be eliminated in order to reduce the length of the
passage.
9. Which of these is called a percentage graph?
a) Bar graph
b) Table
c) Pie graph
d) Precis
View Answer
Answer: c
Explanation: A pie graph is also called a circle or percentage graph. It is hundred percent
graph. It is used to display data in terms of relative percentage.
10. Which of these contains symbols?
a) Pie graph
b) Pictorial graph
c) Precis
d) Bar graph
View Answer
Answer: b
Explanation: Pictorial graphs contain symbols. These symbols represent a single unit.
These symbols should have some resemblance to the objects they denote.
1. Which of these is not a type of precis?
a) Precis of speech
b) Precis of correspondence
c) Tables
d) Telegraphese
View Answer
Answer: c
Explanation: Precis can be of four types. They are: precis of speech, precis of continuous
matter, precis of correspondence and telegraphese.
2. Which of the following is NOT a rule of precis writing?
a) Always have a heading
b) Use as extensive vocabulary as possible
c) Remove any irrelevant information present in the original passage
d) Do not use any short forms or abbreviations
View Answer
Answer: b
Explanation: The objective of a precis is to summarize a longer, wordier piece of writing. So,
it should be short and crisp, such that the crux of the original passage is adequately
conveyed in as less words as possible.
3. A precis should be written in third person.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. A precis should be written in third person and in the past
tense. All pronouns must be in third person.
4. Which of these should be avoided in a precis?
a) Imagery
b) Verbs
c) Pronouns
d) Indirect speech
View Answer
Answer: a
Explanation: Figurative language and imagery should not be used. Language which is
needlessly poetic should be avoided at all costs.
5. _______ in a speech must be avoided in a summary.
a) Facts
b) Ideas
c) Repetitions
d) Verbs
View Answer
Answer: c
Explanation: Repetitions in a speech must be avoided in a summary. Ideas which have
similar meanings must be clubbed together and produced as one central idea.
6. Which of these is not included in precis of continuous matter?
a) Parliamentary reports
b) Correspondence
c) Reports of evidence
d) Articles
View Answer
Answer: b
Explanation: Continuous matter includes every kind of matter other than correspondence. It
includes question and answer form (parliamentary reports, reports of evidence, etc.) or
articles.
7. The date of the passage must not be given in precis of continuous matter.
a) True
b) False
View Answer
Answer: b
Explanation: The statement is false. The date and time of the passage must be given in
precis of continuous matter.
8. Which of these is also known as abstract?
a) Index precis
b) Narrative precis
c) Precis of speech
d) Telegraphese
View Answer
Answer: a
Explanation: Precis of correspondence may be of two types. They are: Index- precis and
narrative- precis.
9. Index precis is also known as _____
a) docket
b) telegraphese
c) narrative precis
d) precis of speech
View Answer
Answer: a
Explanation: The correct statement is: Index precis is also known as docket. They can also
be known as abstract or a schedule. It is presented in the form of a table.
10. How must the date be written in an index precis?
a) November 15, 2004
b) 15 November, 2004
c) 2004, November 15
d) November 2004, 15
View Answer
Answer: b
Explanation: The date should ideally be written as 15 November, 2004, instead of any other
form like November 15, 2004.
1. Which of these is not an information based system?
a) MIS
b) DSS
c) SIS
d) SDS
View Answer
Answer: d
Explanation: In today’s dynamic environment, information is the lifeblood of business.
Information based systems such as MIS, DSS and SIS all rest on the communication.
2. Which of these factors is not required for communication growth?
a) Growth in size of organisations
b) Negative atmosphere
c) Globalisation
d) Public relations
View Answer
Answer: b
Explanation: Communication growth requires eight factors. They are: growth in size of
organisations, globalization, growth of trade unions, public relations, and so on. A negative
atmosphere isn’t conducive to communication growth.
3. Globalization, growth of trade unions, public relations and a positive atmosphere are
some of the factors that enable ____________.
a) Good friendships
b) Happiness
c) Isolation from society
d) Communication growth
View Answer
Answer: d
Explanation: Communication growth requires eight factors. They are: growth in size of
organisations, globalization, growth of trade unions, public relations, and so on.
4. Every organization has a social responsibility.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. Every organization has a social responsibility, specially
towards the customers, government, suppliers and the public at large.
5. Which of these does not come under behavioural sciences?
a) Globalization
b) Psychology
c) Sociology
d) Transactional Analysis
View Answer
Answer: a
Explanation: Modern management is deeply influenced by exciting discoveries made in
behavioural sciences like Psychology, Sociology, Transactional Analysis, etc.
6. Which of these element is not involved in the process of communication?
a) Pipe
b) Sender
c) Message
d) Channel
View Answer
Answer: a
Explanation: There are four elements in the process of communication. They are: sender,
message , channel, receiver.
7. A sender is the person who transmits a message.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. A sender is the person who transmits a message. A
message could be verbal or non- verbal as appearance, body language, etc..
8. Which of these is the third element of communication?
a) Sender
b) Channel
c) Message
d) Receiver
View Answer
Answer: b
Explanation: Channel is the third element in the process of communication. A message may
be sent via an electronic word processing system or through the printed work or other
media.
9. For effective communication, which of these commandments should one not follow?
a) Objective of communication
b) Inadequate medium
c) Clarity
d) Adequate medium
View Answer
Answer: b
Explanation: In order to ensure effective communication, one must take care of the ten
commandments. They are: objective of communication, clarity in the use of language,
adequate medium, etc.
10. To make our communication effective, we should follow _____ C’s and _____ S’s.
a) seven, four
b) seven, three
c) six, four
d) six, three
View Answer
Answer: a
Explanation: The correct statement is: To make our communication effective, we should
follow seven C’s and four S’s.
11. Which of these does not come under the four S’s?
a) Simplicity
b) Strength
c) Sincerity
d) Shock
View Answer
Answer: d
Explanation: To make our communication effective, we should follow seven C’s and four S
’s. The four S’s are: Shortness, simplicity, strength and sincerity.
1. Which of these is the external sounds present in the channels of communication?
a) Noise
b) Semantic problems
c) Cultural barriers
d) Over communication
View Answer
Answer: a
Explanation: Noise is the external sounds present in the channels of communication, which
results in the reduction of the audibility or omission of some words from the message.
2. Which of these should not be avoided for effective communication?
a) Noise
b) Planning
c) Semantic problems
d) Wrong assumptions
View Answer
Answer: b
Explanation: Lack of planning must be avoided for effects communication. There are
innumerable examples of people who would give an ill planned, long winding lecture while a
short presentation with tables or graphs would be sufficient.
3. __________ are problems arising from expression.
a) Cultural barriers
b) Semantic problems
c) Wrong assumptions
d) Selecting perception
View Answer
Answer: b
Explanation: The correct statement is: Semantic problems are problems arising from
expression or transmission of meaning in communication.
4. Both encoding and decoding of message are influenced by our emotions.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. Both encoding and decoding of message are influenced
by our emotions. Emotions play a very important role in our lives.
5. In which of these problems, is the actual message lost in the abundance of transmitted
information?
a) Selecting perception
b) Over communication
c) Under communication
d) Filtering
View Answer
Answer: b
Explanation: In the case of over communication, the actual message is lost in the jungle of
information whereas in under communication the sender is blamed for sharing less
information.
6. Communication should serve as a conflict- reduction exercise.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. Communication should serve as a conflict- reduction
exercise. When people start competing for the fulfillment of their narrow interests
communication suffers.
7. _______ means to impart understanding of the message.
a) Encoding
b) Receiver
c) Decoding
d) Feedback
View Answer
Answer: c
Explanation: The correct statement is: Decoding means to impart understanding of the
message. Receiver has to identify the person, words symbols, etc..
8. When is the communication process complete?
a) When the sender transmits the message
b) When the message enters the channel
c) When the message leaves the channel
d) When the receiver understands the message.
View Answer
Answer: d
Explanation: Communication is complete only when the receiver understands the message.
Many communication problems arise because of misunderstandings.
9. ______ is the first enemy of communication.
a) Noise
b) Clarity
c) Politeness
d) Completeness
View Answer
Answer: a
Explanation: The correct statement is: Noise is the first and foremost enemy of
communication. Every possible effort must be made to eliminate the element of noise that
distorts communication.
10. Which of these must be avoided for effective communication?
a) Sharing of activity
b) Listening
c) Ambiguity
d) Politeness
View Answer
Answer: c
Explanation: Ambiguity must be avoided. Clarity and crispness of the message is very
important. The sender of the message should be careful to see that the receiver does not
have to go beyond the text of the message.
11. Which of these is not a commandment of effective communication?
a) Clarity in language
b) Listen poorly
c) Home communication skills
d) Adequate medium
View Answer
Answer: b
Explanation: In order to ensure an effective communication one must take care of Ten
Commandments: Clarity in language, home communication skills, listen attentively, etc.
1. On the basis of mutual participation, communication is of how many types?
a) Two
b) Three
c) Four
d) Five
View Answer
Answer: a
Explanation: On the basis of mutual participation of the sender and receiver, communication
is of two types. They are: one-way communication and two-way communication.
2. On the basis of nature, communicating can be of two types.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. On the basis of nature, communicating can be of two
types. They are: formal and informal communication.
3. In an organization, which of these is not a type of communication?
a) Downward
b) Upward
c) Curve
d) Horizontal
View Answer
Answer: c
Explanation: In pyramidal hierarchy system in the organization communication can be
identified as: downward, upward, horizontal and diagonal.
4. One-way communication is the most democratic way of communication.
a) True
b) False
View Answer
Answer: b
Explanation: The statement is false. Two-way communication is the most democratic way of
communication. One-way communication is a dictator type communication.
5. _______ communication is a dictator type communication.
a) Two-way
b) Three- way
c) Four- way
d) One- way
View Answer
Answer: d
Explanation: The correct statement is: One-way communication is a dictator type
communication where ordering or instructing takes place.
6. Any business house is concerned with _______ communication.
a) external
b) dumb
c) deaf
d) blind
View Answer
Answer: a
Explanation: Any business house is concerned with two types of communication. They are:
external communication and internal communication.
7. _______ communication flows from a superior to a subordinate.
a) Upward
b) Downward
c) Diagonal
d) Lateral
View Answer
Answer: b
Explanation: The correct statement is: Downward communication flows from a superior to a
subordinate. Orders, instructions, job-sheets, etc. fall under downward communication.
8. Which of these is not a limitations of downward communication?
a) Under communication
b) Over communication
c) Car communication
d) Distortion
View Answer
Answer: c
Explanation: Downward communication has five major limitations. They are: under and over
communication, delay, loss of information, distortion and built-in resistance.
9. Which of these moves from the grass root level?
a) Downward communication
b) Diagonal communication
c) Upward communication
d) Lateral communication
View Answer
Answer: c
Explanation: Upward communication moves from the grass root level to the higher levels in
an organization. Its main objectives are: providing feedback, constructive suggestions, etc.
10. Which of these is not a method for upward communication?
a) Open-door policy
b) Complaints
c) Suggestion boxes
d) Scolding
View Answer
Answer: d
Explanation: There are six methods for upward communication. They are: open-door policy,
complaints and suggestions boxes, social gatherings, direct correspondence, reports and
counselling.
11. Which of these is the most frequently used channel of communication?
a) Horizontal communication
b) Diagonal communication
c) Downward communication
d) Upward communication
View Answer
Answer: a
Explanation: Horizontal communication is the most frequently used channel of
communication. It is communication between departments or people of the same level.
1. Public speaking is addressing a gathering.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. Public speaking means addressing a group or a large
gathering of people. It is issuing instructions.
2. Public speaking is only verbal activity.
a) True
b) False
View Answer
Answer: b
Explanation: The statement is false. Public speaking is not only a verbal activity, it includes
non- verbal means also.
3. Which of these should be avoided for an effective speech?
a) Determination of the purpose
b) Selection of message
c) Lack of interest
d) Selection of theme
View Answer
Answer: c
Explanation: Four principles must be followed for an effective speech. They are: analysis of
audience and occasion, determine the purpose, selection of message or theme and speech
delivery.
4. Which of these factors is not required to determine the purpose of speech?
a) Providing information
b) Discouragement
c) Accepting ideas
d) Entertainment
View Answer
Answer: b
Explanation: Three main factors are required to determination the purpose of speech. They
are: providing information, to make acceptance of ideas and entertainment.
5. Which of these ingredients is not required for selection of theme?
a) Planning
b) Disorganisation
c) Preparation
d) Organisation
View Answer
Answer: b
Explanation: Three main ingredients are required for selection of message or theme. They
are: planning, preparation and organisation.
6. Which of these should be avoided for an effective speech?
a) Planning of speech
b) Preparation of speech
c) Long sentences
d) Organisation
View Answer
Answer: c
Explanation: It is worthwhile to prepare the matter carefully. Use short sentences.
Information should be conveyed in least possible words without leaving out anything
important.
7. Which of these should be avoided during the delivery of a speech?
a) Confidence
b) Clarity
c) Pauses
d) Rudeness
View Answer
Answer: d
Explanation: Presentation or speech should be delivered with confidence. Delivery must be
with clarity and precision. A good speaker always pauses on punctuation marks.
8. Which of these is not a type of public speech?
a) Short speech
b) Informal speech
c) Written speech
d) Professional speech
View Answer
Answer: c
Explanation: Public speeches can be of four types. They are: short speech, long speech,
informal speech and professional speech.
9. What is the maximum time for a short speech?
a) Ten minutes
b) Thirty minutes
c) Forty- five minutes
d) One hour
View Answer
Answer: a
Explanation: A short speech is short in length and ranges from one to ten minutes. A long
speech varies from ten minutes to one hour.
10. Which of these does not come under short speech?
a) Introducing dignitaries
b) Presenting reports
c) Giving a briefing
d) Presenting an award
View Answer
Answer: b
Explanation: A short speech is short in length and ranges from one to ten minutes. Short
speeches are meant for introducing dignitaries, giving a briefing and presenting an award.
Reports are extensively detailed documents. Hence, they can’t be presented in the form of
a short speech.
11. Which of these is not a type of means of speech delivery?
a) Reading
b) Memorization
c) Scolding
d) Impromptu
View Answer
Answer: c
Explanation: There are four major means of speech delivery. They are: extemporaneous,
reading, memorization and impromptu
1. We write more than we speak.
a) True
b) False
View Answer
Answer: b
Explanation: The statement is false. Speaking is an important mode of expression which is
used frequently. We speak more than we write.
2. Speaking is a combination of verbal and non-verbal means.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. Speaking is a combination of verbal and non-verbal
means. People listen to those who impress them, who impart knowledge, who give
something new, who relate things and ideas.
3. Which of these is not an ingredient of the speech process?
a) Message
b) Audience
c) Feedback
d) Reading comprehension
View Answer
Answer: d
Explanation: A speech process has five ingredients. They are: message, audience, speech
style, feedback and conversation and oral skills.
4. Which of these should be avoided in the message of a speech?
a) Clarity
b) Confusion
c) Voice Modulation
d) Politeness
View Answer
Answer: b
Explanation: Confusing words should be avoided while speaking. Such words will hamper
the clarity in communicating the message. A good speech is one that is delivered with a
clear tone, and one that isn’t too loud and jarring to hear. The speaker should be calm and
polite, and exercise proper voice modulation.
5. Which of these is the most important element of the speech process?
a) Message
b) Audience
c) Feedback
d) Speech style
View Answer
Answer: b
Explanation: Audience is the most important element of the speech process. Speech is
meant for the audience and play a great role in determining the material to be used.
6. Which of these factors need not be considered while preparing speech for the audience?
a) Number of people
b) Age of audience
c) Appearance of audience
d) Nature of purpose
View Answer
Answer: c
Explanation: Many factors should be considered while preparing speech for the audience,
like: nature of purpose, number of people, age and sex of audience, educational
qualification of audience, interest and expectation from speaker, etc.
7. Which of these factors distinguish one speaker from the other speakers?
a) Audience
b) Message
c) Speech style
d) Feedback
View Answer
Answer: c
Explanation: Speech style distinguishes a speaker from the other speakers. Style is a
pattern of speaking adopted by a speaker.
8. Which of these is used as a basis for improvement?
a) Speech style
b) Feedback
c) Oral skills
d) Conversation skills
View Answer
Answer: b
Explanation: Feedback means the responses from the audience to the speech. The
feedback is used as a basis for improvement.
9. Which of these factors is not used for feedback by an audience that is listening to a
speech?
a) Pronunciation
b) Content
c) Hairstyle
d) Speech delivery
View Answer
Answer: c
Explanation: Seven factors are used for feedback by audience. They are: pronunciation,
speech delivery, content, audience awareness, body language, use of audio visual aids and
quality of interaction.
10. Which of these factors do not make the oral discourse effective?
a) Dullness
b) Fluency
c) Self expression
d) Phonetics
View Answer
Answer: a
Explanation: The following three factors make the oral discourse effective. They are: fluency
and self expression, body language and phonetics and spoken English.
11. Which of these should be avoided while speaking?
a) Fluency
b) Jargon
c) Clear voice
d) Abstract words
View Answer
Answer: b
Explanation: There should be fluency in speech. The speech must flow naturally without any
odd sounds. Avoid improper words or jargon
1. Body language can make or break a speech.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. Body language can make or break a speech. Audience
receives as much information from our body as from words.
2. Which of these is the study and classification of speech sounds?
a) Gestures
b) Speech style
c) Phonetics
d) Spoof
View Answer
Answer: c
Explanation: Phonetics is the study and classification of speech sounds. Knowledge of
phonetics helps in correct pronunciation of English language.
3. Which of these is not an element of the speaking technique?
a) Voice quality
b) Word stress
c) Appearance
d) Correct tones
View Answer
Answer: c
Explanation: Speaking technique has four main elements. They are: word stress, voice
quality, correct tones and types of tones.
4. Which of these means giving emphasis to a syllable?
a) Voice quality
b) Word stress
c) Tone
d) Message
View Answer
Answer: b
Explanation: Word stress means giving emphasis to a word or a syllable when pronouncing
while speaking. Speaker presents facts, ideas through his speech.
5. Which of these factors is not involved in the determination of correct tone?
a) Pitch
b) Dressing style
c) Quality
d) Strength
View Answer
Answer: b
Explanation: Three factors are involved in the determination of correct tone. They are: pitch,
quality and strength.
6. Which of these is not a type of tone?
a) Urgent tone
b) Serious tone
c) Restrained tone
d) Jumping tone
View Answer
Answer: d
Explanation: There are seven types of tones. They are : serious tone, urgent tone,
restrained tone, outraged tone, humorous tone, reflective tone and happy tone.
7. Which of these tones represent thoughtfulness?
a) Serious tone
b) Urgent tone
c) Happy tone
d) Outraged tone
View Answer
Answer: a
Explanation: A serious tone expresses careful consideration, solemn or thoughtfulness. It
exhibits that the speaker is sincere and earnestly putting his point of view.
8. Which of these tones is an unemotional tone?
a) Happy tone
b) Outraged tone
c) Restrained tone
d) Humorous tone
View Answer
Answer: c
Explanation: Restrained tone is reserved as an unemotional tone. It is subtle and not
orante. It is prohibitive in character. It favours self control.
9. ______ tone is used when speaker wants to bring about a good impression of her life.
a) Outraged
b) Reflective
c) Restrained
d) Urgent
View Answer
Answer: b
Explanation: The correct statement is: Reflective tone is used when speaker wants to bring
about a good impression of her life.
10. Which of these tones is used to express contentment?
a) Serious tone
b) Happy tone
c) Outraged tone
d) Urgent tone
View Answer
Answer: b
Explanation: The speaker uses happy tone to express his pleasure or contentment at
something.
11. Formal speaking has casual approach to something.
a) True
b) False
View Answer
Answer: b
Explanation: The statement is false. Formal speaking is official in nature. Formal speaking
has specific purpose and objective
1. Listening means to respond to advice or request.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. Listening means to give one’s attention to what others
say. It also means to respond to advice or request.
2. Which of these is not a step in the listening process?
a) To stop talking
b) Receiving
c) Misinterpreting
d) Responding
View Answer
Answer: c
Explanation: Listening consists of four main steps. They are: To stop talking, receiving,
interpreting and responding. Hearing is different from listening.
3. Which of these is the first step in the listening process?
a) Stop talking
b) Receiving
c) Interpreting
d) Responding
View Answer
Answer: a
Explanation: Being a good speaker isn’t everything. Being a good listener is also important.
For that, one has to know when to stop talking. Not only is it respectful towards the speaker,
it also enables the listener to gather more from the speech. One must keep quiet when
speaker has begun his speech.
4. Which of these is the third step in the listening process?
a) Stop talking
b) Interpreting
c) Responding
d) Receiving
View Answer
Answer: b
Explanation: Interpreting is the third step in the listening process. After listening to the talk
seriously and noting important points, interpret the contents of the speech.
5. _______ is the last step of the listening process.
a) Receiving
b) Interpreting
c) Responding
d) Stop talking
View Answer
Answer: c
Explanation: The correct statement is: Responding is the last step of the listening process.
One way to respond is to ask questions to the speaker.
6. Hearing means perceiving with ears.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. Hearing means perceiving with ears. It is the effort to
decipher the phonetic sound from the speaker. It is a physical act.
7. Which of these is not a type of listening?
a) Appreciative listening
b) Superficial listening
c) Focused listening
d) Musical listening
View Answer
Answer: d
Explanation: Listening can be of six types. They are: superficial listening, appreciative
listening, focused listening, evaluative listening, attentive listening and empathetic listening.
8. Which of these types of listening lacks depth?
a) Appreciative listening
b) Superficial listening
c) Focused listening
d) Evaluative listening
View Answer
Answer: b
Explanation: Superficial listening is apparent listening lacking depth or understanding. It is
not thorough listening, it is cursory listening.
9. In which of these types of listening, does the listener feel grateful?
a) Superficial listening
b) Attentive listening
c) Appreciative listening
d) Evaluative listening
View Answer
Answer: c
Explanation: When the listener expresses gratitude or pleasure for the speech, it is called
appreciative listening. Listeners applaud the speaker.
10. Which of these types of listening is followed by skilled listeners?
a) Focused listening
b) Evaluative listening
c) Attentive listening
d) Empathetic listening
View Answer
Answer: b
Explanation: In evaluative listening, the listener evaluates the contents in terms of accuracy,
objectivity and adequacy of the message.
11. In which of these, the listener puts himself in place of the speaker?
a) Focused listening
b) Evaluative listening
c) Attentive listening
d) Empathetic listening
View Answer
Answer: d
Explanation: Empathies means to understand and share the feelings of another. During
empathetic listening the listener puts himself in the position of the speaker
1. A successful manager should be a trained listener.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. A successful manager or businessman should be a
trained listener. He/she should adopt certain strategies for success.
2. Which of these should be avoided for effective listening?
a) Pre-listening analysis
b) Listening to structured talks
c) Team listening
d) Predicting
View Answer
Answer: d
Explanation: One should follow seven strategies for effective listening. They are: listening in
conversational interaction, listening to structured talks, pre-listening analysis, not predicting,
links between parts of the speech, team listening and listening and note taking.
3. In which of these does the listener pick up special features of the speech?
a) Listening in conversational interaction
b) Listening to structured talks
c) Predicting
d) Team listening
View Answer
Answer: a
Explanation: Listening in conversational interaction is an important listening strategy. One
has to listen to the conversation and pick up the special features of the speaker’s
presentation.
4. A well organised talk is a _______ talk.
a) short
b) long
c) random
d) structured
View Answer
Answer: d
Explanation: The correct statement is: A well organised talk is a structured talk. It is an
effectively prepared talk for a special purpose.
5. Which of these should be avoided in pre-listening analysis?
a) Mental discipline
b) Concentration
c) Prejudices
d) Patience
View Answer
Answer: c
Explanation: For pre-listening analysis, exercise mental discipline and concentrate
seriously. Avoid prejudices against the speaker.
6. Predicting is the technique to forecast what the speaker will say.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. Predicting is the technique to forecast what the speaker
will say or place the idea before the audience.
7. In which of these, should the listener be able to make connections between different
segments of the speech?
a) Listening to structured talks
b) Links between parts of the speech
c) Team listening
d) Predicting
View Answer
Answer: b
Explanation: A good listener must be able to establish relation between different parts of the
speech. This is possible if listener is attentive and keeps his mind open.
8. Which of these is based of effective listening?
a) Note taking
b) Notice writing
c) Letter writing
d) Predicting
View Answer
Answer: a
Explanation: Note taking is based on effective listening. While note taking, listener has to
concentrate on contents of the speech.
9. Which of these should be avoided while note taking?
a) Concentration
b) Evaluation
c) Listening
d) Using phrases
View Answer
Answer: b
Explanation: At the time of noting, the listener should try to understand the speech instead
of evaluating. Also don’t try to anticipate what the speaker will say.
10. Which of these is not a type of text for reading?
a) Reference material
b) Chats
c) Scientific text
d) Technical text
View Answer
Answer: b
Explanation: There are three different types of texts. They are: reference material, scientific
text and technical text.
11. Which of these is not a deterrent to the listening process?
a) Lack of interest
b) Ego
c) Confidence
d) Fear
View Answer
Answer: c
Explanation: There are six deterrents to the listening process. They are: lack of interest,
ego, preconception ideas, preoccupation, fear and the familiarity trap.
1. Which of these is not a barrier to listening?
a) Physical barrier
b) Cultural barrier
c) Linguistic barrier
d) Written barrier
View Answer
Answer: d
Explanation: There are six barriers to listening. They are: physical, physiological, linguistic,
cultural barriers, speech decoding and oral discourse analysis.
2. Which is the main barrier to listening?
a) Physical barrier
b) Linguistic barrier
c) Cultural barrier
d) Physiological barrier
View Answer
Answer: a
Explanation: Physical barrier is the main barrier to listening. These are caused by noise,
physical distractions. Noise is the biggest physical hurdle in listening.
3. Which of these is not a physiological barrier?
a) Fear
b) Different perception
c) Gel effect
d) Halo effect
View Answer
Answer: c
Explanation: There are nine physiological barriers. They are: fear, different perception,
misunderstanding, halo effect, inattentiveness, emotions, abstracting, drawing hasty
conclusions and polarisation.
4. Which of these is based on faith?
a) Fear
b) Halo effect
c) Emotions
d) Different perception
View Answer
Answer: b
Explanation: Halo effect is based on faith, i.e., trust or distrust of the listener on the speaker.
If the listener feels the speaker tells truth whatever he says is correct.
5. When people take extreme positions what is it called?
a) Fear
b) Halo effect
c) Emotions
d) Polarisation
View Answer
Answer: d
Explanation: Some people take extreme position or stand on some issues and do not want
to compromise or understand the other side. This is called polarization.
6. Which of these occur because of difference in language?
a) Physical barriers
b) Linguistic barriers
c) Cultural barriers
d) Speech decoding
View Answer
Answer: b
Explanation: Linguistic barriers occur when the people speak different languages. They
have different mother tongues. This creates problems.
7. Barriers which are caused because of different meanings of a word to different people is
called ________
a) different perception
b) semantic distortions
c) physical barriers
d) cultural barriers
View Answer
Answer: b
Explanation: Semantic distortions is one of the barriers in listening. The words often means
different things to different people which is a distortion of non deliberate nature.
8. Which of these barriers occur when people belong to different religious backgrounds?
a) Physical barriers
b) Linguistic barriers
c) Cultural barriers
d) Speech decoding
View Answer
Answer: c
Explanation: Cultural barriers occur when the speaker and listener are from different cultural
background or religious background.
9. Who among these bow down to greet?
a) Japanese
b) Americans
c) Indians
d) French
View Answer
Answer: a
Explanation: The Japanese bow down to greet, Westerners and Americans have gentle kiss
on the cheeks of each other. One should avoid offending the people from other cultures.
10. Which of these is not a step in speech decoding?
a) Listening
b) Writing
c) Translating
d) Understanding
View Answer
Answer: b
Explanation: There are three steps in speech decoding. They are: listening of speech,
translation and understanding by the listener.
11. Oral discourse means to speak authoritatively about a topic.
a) True
b) False
View Answer
Answer: a
Explanation: The statement is true. Oral discourse means to speak authoritatively about a
topic. A listener has to make analysis of the spoken communication.