 What’s in it for me?

Learn helpful business tips from some of the world’s most

talented comedians.
 A strategy used to keep comedians loquacious on stage can help generate business
ideas, too.
 To improve collaboration and foster creativity, don’t build a hierarchical team but an
ensemble.
 Build a safe environment for people to share ideas and build on those of others.
 Use comedy to diffuse tension and facilitate creativity by respecting – not revering –
ideas.
 Fail fast! And fail together. Only then can your ensemble learn, improve and thrive
together.
 Inspire creativity by rotating leaders and giving your creatives space during the
creation process.
 Master the essential art of listening by focusing on the words and gestures of the
speaker.
 Final summary

What’s in it for me? Learn helpful business

tips from some of the world’s most talented
comedians.
If you’re looking for business advice, where do you turn? Choosing to pick up the latest tome
from a business leader or academic makes sense. But what if you want to really shake things
up?

How about exploring what some of today’s leading comedians have to say about thinking
outside the box?

It might not seem obvious, but the skills and techniques of improvisational comedy can be
readily applied to the business world. On stage without a script, a comedian has to be
innovative at a moment’s notice and to think on her feet to solve urgent problems. Sound like
the daily challenges of a business leader? You bet.

Based on the experiences of the team at The Second City, the ensemble behind today’s top
comedic talents, these blinks will give you unique insight into how improv skills can help you
succeed.

In these blinks, you’ll discover

  whether laughter really is the best medicine;
 why you need to grow an ensemble and not a team; and
 why you should answer every question with “yes, and…”

A strategy used to keep comedians loquacious

on stage can help generate business ideas, too.
Have you ever seen an improv comedy show? Seemingly on the spot, actors share hilariously
creative and detailed stories. It’s not magic, however; comedians all use a particular, essential
tool that gives them a platform to explore a multitude of ideas.

This strategy is called the “yes, and” mind-set. But how exactly does it work?

When an actor uses “yes, and,” she is agreeing to follow through on or add to any narrative
started by a collaborator on stage.

Here’s an example. Actor A opens by looking skyward and saying, “What a beautiful night. I
can see all the stars.” If Actor B ignored the “yes, and” strategy, she might say, “What are
you talking about? It’s daytime.” This deviation from the starting theme could kill the
conversation.

But if Actor B was in tune and playing by “yes, and,” she’d further the narrative by saying,
“Yes, and the earth looks so small. It’s great we finally took this trip to the moon.”

The genius of “yes, and” is that this strategy opens up unlimited possibilities, by giving every
idea the chance to show its potential. And this technique applies to much more than just
improv.

You don’t have to look hard to see applications of “yes, and” in the business world, for
example.

The online collaborative encyclopedia Wikipedia is a prime example of what can be

accomplished when a large group embraces the “yes, and” attitude.

On the site, a user starts an article and others build upon it. In this way, the very nature of the
site requires that users add to the work of others.

While there are drawbacks of such a collaborative approach (such as inaccuracies), this free,
universally used website would’ve never been possible without the creative synergy of “yes,
and.”
To improve collaboration and foster creativity,
don’t build a hierarchical team but an
ensemble.
Many of us take for granted that a strong business requires strong teams. Yet the idea of a
team implies that its members are competing with an outside force, usually another team.

This mentality, of team against team, damages the open, free-thinking potential of “yes, and.”
Seeing business as a battle can hinder, not encourage, a group’s creativity.

Instead, build ensembles. An ensemble is a group without a hierarchy, free from competition
and thus capable of nurturing unlimited creativity.

In a team, roles and positions tend to be clearly defined and members learn early to stick to
them. In an ensemble, everyone can chip in whenever and wherever they want, creating
something that’s greater than the sum of its parts.

Two of the most inspirational modern choreographers, Alvin Ailey and Twyla Tharp, created
legendary routines by letting dancers add their own ideas, rather than making them just
follow instructions.

So how do you build your ensemble? Don’t just search for the best performers, but rather
look for people who are the best fit for your group.

An ensemble is only as strong as its ability to compensate for its weakest link. It’s therefore
crucial to choose members who can offer what an ensemble needs.

For example, in the 1970s and 1980s, The Second City improv comedy ensemble was
composed almost entirely of white men. As a result, the ensemble’s creativity stagnated,
given the relatively limited breadth of experience of its members.

Instead of trying to solve its problems with star performers, however, Second City hired
instead people of different races and sexual orientations. This diversity stimulated creativity,
allowing the ensemble to not only come up with innovative material but also poke fun at
contemporary taboo topics.
While seeking diversity may have caused the ensemble to miss top performers, the strategy
actually put together the strongest ensemble.

Build a safe environment for people to share

ideas and build on those of others.
When you have a great idea, are you usually open to letting other people tweak or change it
altogether? Most people certainly aren’t.

While it’s understandable to want to retain ownership of your idea, controlling your ideas too
tightly can deter co-creation and stifle creativity.

When working collaboratively, it’s essential to be open to allowing others to change or build
upon your ideas. This might mean your idea gets entirely transformed, but this is not a crisis.
What’s ultimately important is not finding your idea, but the idea. The best idea!

But what happens when people don’t respect this mantra?

Canada’s Second City Television (SCTV) was a comedy sketch program similar to the U.S.
program, Saturday Night Live. The program was a rare example of horizontal collaboration,
in that creatives used ideas from everyone, including the wardrobe, makeup and hair
departments, when developing sketches. It was hugely popular.

But when U.S. network NBC picked up the show in 1981, it brought in new management
more familiar with a top-down, traditional creative approach. The SCTV cast and crew, who
had earned some 15 Emmy nominations before the merger, were turned off by this stifling of
their creativity, and many top performers left.

The key to creativity lies in a collaborative approach, one which is best described as
“everyone should bring a brick so the group can build a cathedral.”

But collaboration doesn’t come easy. One major roadblock to co-creation is fear.

Fear comes in many forms: fear of failure, of appearing foolish or fear of the unknown. Yet
you have to eradicate fear wherever and however it rears its head.

To do so, there are a couple of easy steps to take. One is to ban yelling in your ensemble, as
raised voices can intimidate people.
Would you feel more comfortable sharing unpolished ideas or thoughts in a hostile
environment or in one that made you feel safe and welcome? The answer is obvious.

Use comedy to diffuse tension and facilitate

creativity by respecting – not revering – ideas.
Your boss is making everyone work overtime, again. You’re stressed, the atmosphere is tense
and everyone is quiet. Then someone cracks a joke and everyone laughs.

Suddenly, the environment transforms: people start talking freely and, as a result, loosen up
and start thinking more creatively.

How did such a dismal situation become a fun, light-hearted and productive one?

The answer is comedy. Comedy can be a powerful tool for dispelling tension. Unfortunately,
there’s no recipe for comedy.

Or is there?

One potential recipe for comedy combines three things: a situation everyone is familiar with,
a pain we can identify with and share, and critically, a safe mental distance from topics that
cause offense.

Consider a skit The Second City team performed in the late 1990s during the Monica
Lewinsky scandal in the United States.

A married couple stands in their kitchen. Every time the husband approaches, the wife turns
her head, effectively giving him the silent treatment. Finally he pleads, “Hillary…”

The audience laughs, as they recognize the reference to the current public scandal, share the
pain of marital infidelity, and aren’t necessarily offended, as few audience members are
likely intimates with the U.S. president or his wife.

Another way to facilitate a creative environment is to adopt a stance that respects but doesn’t
revere other people and their ideas.

What’s the difference? Respect is holding a healthy esteem for something, while reverence
can become an immobilizing awe.
When you respect something rather than revere it, you can give your honest opinion of it,
point out imperfections and share ideas on how it could improve.

Kodak for decades was a household name, but quickly fell apart with the advent of digital
cameras, even though the company had actually invented the technology itself. So what
happened?  

The company had too much reverence for its star product, analog film. As a result, it didn’t
jump on the digital film bandwagon until it was too late, and eventually had to file for
bankruptcy.

Fail fast! And fail together. Only then can your

ensemble learn, improve and thrive together.
Have you ever been paralyzed by a fear of failure? You’re certainly not alone if so.

Fear of failure is common and a major limitation to company innovation. Yet how does one
build a culture of fearlessness? It takes a lot more than just slapping a couple of inspirational
posters on the wall.

One key to overcoming the fear of failure is to foster a low-risk environment that allows for a
quick recovery when failure does occur. Yet what exactly does this look like?

By lowering the stakes of failure, you create an environment that lets failure, and in turn
learning from mistakes, occur as quickly as possible.

The Chicago-based software developer Basecamp routinely holds “product roasts,” a meeting
in which employees criticize their product and talk about all its failures collectively.

The event creates a safe environment that encourages employees to admit to and
acknowledge failures, in order to improve by learning from them.

In another example, advertising agency Ogilvy & Mather holds an annual mock awards
ceremony for “career-endangering stunts.” During this silly event, everyone has the chance to
acknowledge imperfections and mistakes common to all employees.

But what’s the point of these goofy evenings and roasts?

Disarming the scary face of failure quickly and with a joke lets people move on to solving
problems, while facilitating a healthy attitude toward risk that results in better overall morale.
Better morale leads to more creativity, too.

Another key is building an atmosphere of mutual trust that motivates people to take risks
without making them feel individually responsible for goofs. In short, people should feel like
if they fail, the entourage has their back; that is, they all fail together.

Before a performance, The Second City actors exchange hugs and words of encouragement.
This simple gesture reminds each member that they’re supported and reinforces the idea that
the group both fails together and succeeds together.

Inspire creativity by rotating leaders and

giving your creatives space during the creation
process.
What does an effective leader look like? Many of us might say that a leader needs to take
charge, make decisions and give orders. Correct?

Well, the entourage at The Second City would beg to differ.

Being a good leader is about understanding status instead of maintaining it.

This means a good leader knows that sometimes the most powerful thing she can do as a
leader is to empower others to lead.

To get the most out of each employee’s expertise, it’s important to let people in key positions
be the spark that ignites new, potentially game-changing ideas.

Viola Spolin, a pioneer of improvisational theater, promoted the idea of following the
follower.

This methodology lets any member of a group temporarily become a leader when the
individual’s expertise best applies to the new situation. When a situation changes, presenting
a new set of needs, so does the leader, offering a new set of skills.

Having a leader best-suited for the current needs of a group is important, but good leadership
is also about setting the right parameters.
As a leader, you need to set reasonable timelines and provide the necessary resources to leave
your creatives free to do their thing.

While it’s good to touch base with your ensemble, it’s essential to avoid intruding on their
work before they are ready to share it.

At The Second City, once rehearsals start, no one but the actors and directors are allowed in
the studio without an invitation. Even producers need a director’s permission to preview a
show.

The Second City enforces this as the possibility of a snap judgment, especially early in the
process, can have a negative effect on the creative process overall.

When people know they are being judged, inhibitions set in and can prevent them from taking
risks, which severely limits creativity.

Master the essential art of listening by

focusing on the words and gestures of the
speaker.
How well we listen can be the difference between running a successful business and a failing
one.

Everyday we experience situations that require us to hear and respond to others, an

impossible task for an individual lacking strong listening skills.

But why is listening such an important skill? Simple: most people don’t do it.

According to a Forbes survey, although we get 85 percent of our knowledge from listening,
we only comprehend 25 percent of what we hear. Furthermore, only 2 percent of
professionals have any formal training in how to listen better.

These statistics are even more shocking when we consider the costs of poor listening.

Companies that don’t listen to customers develop products that nobody asked for and for
which there is no demand – like New Coke, Coca-Cola’s infamous misadventure in revising
the recipe of its flagship soda.

Fortunately, there’s good news for those of us who have problems with listening.
Listening is like a muscle that can be strengthened, if you change your habits and do
exercises.

A common bad habit when trying to listen is to focus on a response while totally missing out
on what the other person is saying. One way to overcome this is to listen to understand.

This means focusing solely on the other person’s words instead of on your response. Doing
so keeps you in the present moment, drastically increasing your comprehension.

The Second City once consulted an ad agency on the issue of client retention. To teach
listening skills, the group had employees perform an exercise that required them to make eye
contact, establishing a connection, before speaking to a person. This helped ensure the other
person was listening.

In another exercise, an account executive spoke gibberish while her colleague was tasked
with translating. By taking into account all possible information, from her intonation to the
way she was standing, her colleague was able to translate the nonsense into comprehensible
speech. This showed the power of truly listening!

And by applying these new listening skills, the agency acquired new clients and had no
trouble keeping them!

Final summary
The key message in this book:

Taking lessons from the world of improvisational theater can help you build a creative,
collaborative and fearless environment in which your business ensemble can succeed.
It’s as simple as applying the techniques of the “yes, and” strategy, empowering those in
key positions and ensuring that team members know that if they fail, they all fail
together.

Actionable advice:

Build your listening skills by not using the word “I.”

Here’s a great improv lesson that will help hone listening skills and partnership skills. Have
your team form pairs and start a conversation about any topic. The only rule: no one can use
the word “I.” in doing so, each participant will better focus on the other, and in the process,
both will improve their listening skills!
Suggested further reading: To Sell Is Human by Daniel Pink

To Sell Is Human explains how selling has become an important part of almost every job, and
equips the reader with tools and techniques to be more effective at persuading others.