MAGDELENA HARRAH

magdelena@usf.edu
Hello, I am Magdelena Harrah.

SUMMARY OF SKILLS
▪ Excellent communication skills, both oral and written
▪ Problem-solver, with ability to analyze situations and develop solutions
 Conflict mediation, with ability to listen and compromise solutions between all parties
 Team management, building an efficient team environment between people of diverse
background
▪ Computers: Basic knowledge of Photoshop, Social media platforms and Microsoft Office

EDUCATION
Bachelor of Science in Integrated Public Relations and Advertising Expected 12/21
University of South Florida, Tampa, FL
Concentration: Public Relations
 Relevant Coursework: Writing for Public Relations, Intro to Public Relations

WORK EXPERIENCE
DATES FROM 6/29/18–TO 11/30/18
Barista / Naga Tea, Tampa, FL
 Explained products to customers to help guide them to an optimal choice based on their
taste, nutritional, and dietary needs from working knowledge of what the store offered
 Experimented with standard preparation procedures of Boba to help assemble customer
orders faster with the same or better quality which lead to the reduction of 5 minutes per
batch preparation
 Communicated with customers on areas such as cleanliness, quality, speed of service, and
friendliness of staff to help find areas of improvement to ensure satisfaction
 Presented positive employee traits by showing punctuality, clear communication, time
management, and interpersonal skills

DATES FROM 12/01/18– TO 12/01/2019

Shift Leader / Naga Tea, Tampa, FL
 Directed company meetings that were directed towards facility hygiene, proper procedural
techniques, and how the company and the employees can improve
 Organized successful product promotions to help increase the sales of unpopular products
by about double the original amount and help facilitate successful launches of new and
seasonal products
 Assisted with customer complaints to ensure a high-quality experience by ensuring that
their needs were recognized and dealt with accordingly in a rapid manner
 Cataloged detailed reports on inventory, employees, and other managerial tasks to help
clearly communicate to the owner of the current store needs to continue optimal operations