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Sustainable Consumption - Oppurtunities For Consumer Research & Public Policy PDF
Sustainable Consumption - Oppurtunities For Consumer Research & Public Policy PDF
Sustainable Consumption - Oppurtunities For Consumer Research & Public Policy PDF
This essay explores sustainable consumption and considers possible roles for marketing and consumer
researchers and public policy makers in addressing the many sustainability challenges that pervade
the planet. Future research approaches to this interdisciplinary topic must be comprehensive and
systematic and would benefit from a variety of different perspectives. There are several opportunities
for further research; the authors explore three areas in detail. First, they consider the inconsistency
between the attitudes and behaviors of consumers with respect to sustainability. Second, they broaden
the agenda to explore the role of individual citizens in society. Third, they propose a macroinstitutional
approach to fostering sustainability. For each of these separate, but interrelated, opportunities, the
authors examine the area in detail and consider possible research avenues and public policy
initiatives.
ver the past 40 years, research on environmentally and Despite all the work conducted in academia, by govern-
Expanding the Scope of Consumption Research vates such behavior. However, the need for a transforma-
Researchers must also strive to expand the scope of their tion to sustainable consumption highlights the relevance of
research. The majority of consumer behavior researchers a broader palette of motivations and concerns. In practice,
have focused on the consumption of packaged goods and many companies are adopting a more expansive vision of
other relatively low-involvement products. We believe that people as not only consumers but also concerned citizens.
a concerted push is needed for additional research on the For example, the European public’s reaction to Unilever’s
consumption of major purchases, such as automobiles, use of genetically modified plants made the firm realize that
appliances, and housing—all of which have significant “the company’s existing framing of its consumers as pur-
implications for sustainability (Marell, Gärling, and Laitila chasers was not able to cope with the issues raised by pub-
2009). For example, the purchase of a home has significant lic concerns” (Doubleday 2004, p. 125).
implications both directly (e.g., energy use) and indirectly Responding to this challenge, a current stream of con-
(e.g., commuting distance). It is likely that extending sumer research assumes a broader view of people as more
research into significantly different contexts will lead to than self-interested consumers. For example, studies of
new knowledge of consumption behaviors and the factors boycotting (Herrmann 1993), ethical consuming (Shaw and
that influence them, and identify differences in the degree Newholm 2002), voluntary simplification (Craig-Lees and
and nature of the sustainability attitude–behavior gap across Hill 2002), consumer resistance (Fournier 1998), and con-
consumption contexts. This expanded agenda for consumer sumer rebellion (Dobscha 1998) examine the “civic elements
behavior researchers is especially important given that pub- of consumption” (Trentmann 2007, p. 149). This consumer–
lic policies will need to continue to address a broad range of citizen is motivated by altruistic interests and affirms values
contexts and, therefore, will depend on more fully under- such as constraint, moderation, and an interest in commu-
standing differences in consumer behaviors across these nity (McGregor 1999). The concept of consumer–citizen is
contexts. still emerging, but a plethora of research questions arise for
transformative consumer researchers and public policy
Research Opportunities for Sustainable makers interested in sustainable consumption.
Consumption and Public Policy
Consumer Rights—and Duties
The aforementioned discussion suggests a variety of avenues
for further research on sustainable consumer behavior, with The consumer–citizen concept implies a balance of duties
an emphasis on understanding the gap between attitudes and rights (Hansen and Schrader 1997). However, con-
and behaviors across the spectrum of consumption (and sumer researchers and policy makers (Hilton 2005) rarely
reduced-consumption) behaviors and contexts. However, as consider the duties of consumers. Gabriel and Lang (2006,
we discussed previously, it is critical to understand con- p. 174) argue that, because they have the right to choose,
sumption within its macro context and to move beyond citizens also have a duty “to confront the implications of
understanding behaviors to influencing them through pro- one’s choices.” Thus, to choose as a citizen may lead to dif-
active public policy. This is especially important given that ferent social, environmental, and ethical evaluations of
many of the barriers to sustainable consumption behavior alternatives than to choose as an individual serving one’s
are rooted in public policy or a lack thereof. For example, own immediate interest. Thus, to the extent that freedom of
changes in the availability and quality of public transporta- will and alternative choices exist, consumers have some
tion, the availability and affordability of sustainable prod- responsibility for the impact of their choices (Hansen and
ucts and housing, the development of appropriate product Schrader 1997).
labeling schemes, and so on all depend on public policy Individual consumer–citizens participating in the market-
actions (Thøgersen 2005). Without the enactment of effec- place have duties to their community and environment, but
tive policies, consumers are severely limited in the degree to they also have duties to their family and themselves (e.g.,
which they can act on their prosustainability attitudes (Jack- Gebauer et al. 2008), and some of these duties may conflict.
son 2009). To understand what drives and impedes consumer–citizen
behavior with regard to sustainable consumption, more
research is needed on people’s perceptions of their civic
Opportunity 2: Empowering the duties, how they balance these duties with self-interests, and
Consumer–Citizen also the doubts, ambiguities, and conflicts that consumer–
A tension also exists between two roles that people in afflu- citizens perceive (see also Connolly and Prothero 2008).
ent, democratic societies occupy: the consumer and the citi- For example, many people feel an obligation to act in a pro-
zen (Lang and Gabriel 1995; Trentmann 2007; Wilhelms- environmental way (Kaiser 2006), as evidenced by their
son 1998). Indeed, empowering the consumer–citizen is source-separating household waste according to municipal
likely a core element in efforts to bridge the gap between waste authority guidelines (Thøgersen 1996), conserving
sustainable attitudes and unsustainable behavior (Thøgersen energy in their home (Abrahamse and Steg 2009), or buying
2005). Moreover, arguably, the citizen, rather than the con- eco-labeled products (Grankvist and Biel 2001). However,
sumer, must be mobilized to deal with the macro challenges to promote or facilitate such feelings of obligation more
that we discuss subsequently in the essay. effectively, marketers need more knowledge about possible
Because marketers stress understanding and facilitating contingencies for developing them. Sometimes other obli-
exchanges in a market, people’s capacity as consumers is gations make people act contrary to their sustainable atti-
paramount, and Bagozzi (1975) assumes self-interest moti- tudes, such as parents who are concerned about their chil-
34 Sustainable Consumption
dren’s safety driving them to school instead of letting them a diversion of responsibility from governments to the indi-
walk (McDonald and Aalborg 2009) or shoppers concerned vidual citizen (“blaming the victim”; see, e.g., Roberts and
about their family’s happiness and well-being buying Bacon 1997; Thøgersen 2005) or organizations. Similarly, a
unsustainably produced food or airplane travel for vacations risk exists that, by framing sustainable consumption behav-
(Grønhøj and Ölander 2007). How widespread are these iors as a private optimization problem rather than a civic
duty conflicts, how seriously do they impede sustainable duty, market-based instruments “crowd out” feelings of
consumption, and what role can public policy play in personal obligation (Frey and Oberholzer-Gee 1997). Con-
addressing the conflicts? sumer researchers could examine how the increasing mar-
ketization of politics influences people’s inclination to
Spillover Between Consumer and Citizen assume responsibility for detrimental environmental
Behavior impacts of their consumer behavior.
Research on the possible generalization of environmentally
responsible behaviors, especially spillover between behaviors Research Opportunities for Sustainable
in different domains (e.g., private vs. public), is scarce and Consumption and Public Policy
inconclusive (Thøgersen and Crompton 2009). A particularly The view of people as atomized consumers is ecologically
important issue in understanding this connection involves unsustainable and socially divisive. A transformation to
the relationship among consumer, consumer–citizen, and sustainable consumption depends, among other things, on
pure citizen behavior. When are they competing, comple- wider segments of society realizing that preservation of the
mentary, or mutually reinforcing? On the one hand, recent environment and equitable social practices, even at the
experimental research suggests that green purchases may be expense of their own personal consumption, are in their
perceived as a license to act in an antisocial way afterward own long-term interest (Wilhelmsson 1998). Thus, although
(Mazar and Zhong 2010). On the other hand, research usu- these actions may not be sufficient to generate sustainable
ally finds positive correlations among prosocial behaviors action, it is nonetheless necessary that governments increase
(e.g., Stern et al. 1999), and according to political science the public’s environmental and social awareness through a
research, consumer–citizen actions, such as boycotts, do not variety of ways and means, including environmental educa-
diminish a more general sense of public engagement (e.g., tion in the school system, educational programming on tele-
Micheletti 2003). Spillover between proenvironmental vision, and campaigns using social media.
behaviors in the private and public domains is potentially Despite the attitude–behavior gap, environmental educa-
important for the mobilization of consumer–citizens for a tion underpins environmental citizen participation (Menegat
sustainable society, but the evidence on this matter is incon- 2002). We suggest that active participation in the market-
clusive, and more research is urgently needed (Thøgersen place is one of the key duties of the consumer–citizen
and Crompton 2009). Research producing conclusive evi- (Parker 1989). For example, through participatory con-
dence on whether green consumer behavior increases, sumer citizenship (McGregor 2001), consumers could
decreases, or is inconsequential for environmental citizen debate, deliberate, and reflect on consumer choices that
behavior would be useful. Researchers should also test the may be deemed too environmentally or socially harmful
ecological validity (i.e., outside the laboratory) of the find- and thus should be regulated. Consumer researchers may
ing that green purchases increase the likelihood of antisocial explore such questions as the following: How do people
behavior afterward, and they should look for approaches to value and make trade-offs among social, ecological, and
reconcile the discrepant evidence in this area. generational consumption consequences? How do people
reflect on why, what, and how much they are consuming
The Marketization of Politics and the during different stages of consumption? How do people
Citizen–Consumer rationalize consuming more than they need? How do people
Marketers and consumer researchers are not alone in fram- engage others in discussions and deliberations of the envi-
ing people as consumers. Increasingly, Western govern- ronmental and social consequences of consumption?
ments, the media, and even environmental nongovernmen- Policy makers have a critical role in socializing con-
tal organizations address people as consumers rather than sumers in the skills of such a participatory democracy—the
citizens (Crompton 2008; Slocum 2004; Trentmann 2007). skills to question, discuss, debate, and reflect on their con-
This “marketization” of politics (Doubleday 2004) has led sumption behavior. In the long run, this is a task for the
to the construction of the citizen–consumer in sociology education system. However, in the short run, a range of
and political science (e.g., Martens and Spaargaren 2005; information activities targeting adults could be integrated with
Soper 2007). One of the implications is an emphasis in gov- activities designed to increase awareness and knowledge.
ernmental services on offering affluent citizen–consumers Equally important, policy makers need to give consumer–-
choices while deemphasizing the welfare state principle of citizens additional mechanisms to take action and thus
treating all people the same (Soper 2007; Trentmann 2007). establish greater participation in the formulation of environ-
Another implication is an increasing use of market-based mental policy (Menegat 2002).
instruments in environmental policy (Tews, Busch, and Jor- Trentmann (2007, p. 149) argues that consumption func-
gens 2003), again emphasizing a person’s freedom to tions, and for a long time has functioned, as “an alternative
choose. The freedom to choose is appealing. However, a sphere of political action and inclusion for groups excluded
potential detriment in the political sphere is a dilution of from the formal body politic.” With the emergence of the
governments’ responsibility for solving social problems and consumer–citizen, in both descriptive and normative senses,
Journal of Public Policy & Marketing 35
several new policy questions are raised and new policy ini- introduced, with varying degrees of success, worldwide.
tiatives are necessary. Notably, the consumer–citizen notion Recently, Washington, D.C., introduced a small $.05 tax on
puts on the agenda the need for policy makers to develop plastic bags, and plastic bag consumption dropped from an
and promote consumer education that includes not only the average of 22.5 million units a month to 3 million (Gowan
rights but also the responsibilities of the consumer–citizen 2010). Cities such as San Francisco have banned plastic
(Hansen and Schrader 1997; McGregor 1999). Govern- bags outright (Goodyear 2007). However, the extent to
ments need to facilitate the development of civic duty with which these policies move citizens closer to the NEP
regard to sustainable consumption and to be wary of the remains unexplained. For example, plastic bag usage in Ire-
limitations and pitfalls of emphasizing self-interest in envi- land increased after the initial steep decline; thus, environ-
ronmental and social campaigns. They also need to con- mental campaigners are calling for the levy to increase to
sciously expand their notion of the person beyond that of €.44 per bag. Mainstream retailers have launched a legal
consumer to recognize, accommodate, and respond to citi- challenge to the levy in the Irish courts. While this policy
zen sustainability concerns larger than monetary cost alone initiated an initial change in behavior, it did not result in a
(Slocum 2004; Thøgersen and Crompton 2009). fundamental shift in values.
proportion of consumption practices and to be driven by a ble manner. In this essay, we address three opportunities for
small group of entrepreneurs, it reflects a global readiness moving toward an era of sustainable consumption. However,
to shift values away from excessive consumption to more there are important areas not addressed here. Some will have
frugal (and thus more sustainable) solutions to everyday a significant impact on the development of a sustainable
problems. By shifting the paradigm away from individual society, and they are also equally valid areas for further
ownership to collectivity and sharing, less demand for con- research. Two such areas could explore consumption on a
sumer goods may give way to a new economy that could wider scale. The first should examine consumption practices
help take on problems such as pollution and excessive of governments, large organizations, and supply chains, and
energy usage. the second should examine consumption in developing
countries because it is tied into the wider realm of geopolit-
Macro Research Opportunities for Sustainable ical fairness between developed and developing countries.
Consumption and Public Policy This essay’s focus is on suggesting concrete directions
Questions emerge from these three arenas of opportunity for further research. We hope these will be developed
that pave the way for further research at the intersection of through collaboration among academics in many disci-
marketing, consumer behavior, and public policy. For plines, thus ensuring that policy makers can learn from
example, the Irish government earmarks the levies for envi- these research findings and begin to implement policies that
ronmental projects. Does this practice increase or decrease will make progress toward a much-needed sustainable soci-
public support? Previous research has cast doubt on the notion ety for future generations to enjoy. At this time, many new
that people automatically generalize proenvironmental and exciting sustainable initiatives are being developed. For
behaviors into other types of positive consumer or citizen example, Bhutan has adopted a gross national happiness
activities (Thøgersen and Crompton 2009). Research that target to replace gross domestic product as a primary mea-
further explores this area is warranted, as is research that sure of national progress, and the owners of the outdoor cloth-
considers whether there are complementary measures that ing company Patagonia have opted to keep their business
might help facilitate learning and understanding of its private in an attempt to set a stable growth policy, develop
broader meaning and implications and thereby adoption of more sustainable sourcing policies, and enhance conditions
the NEP. for workers. As this essay indicates, citizen–consumers
Research that focuses on Eco-Schools and similar pro- have engaged in numerous encouraging initiatives, and we
grams could consider how such an education initiative affects are hopeful that our common ecological future has the
the way children (and their families and friends) think and potential to be bright.
act from a consumption perspective. For example, does the
program help create and maintain a new ethos of consum-
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